Is parking available at the property?

Yes, free self-parking is available on-site, but guests must contact the property in advance to reserve a parking space.

Is breakfast offered at the property?

Breakfast is not specifically mentioned, but guests can grab a bite from the grocery/convenience store available on-site.

What are the check-in and check-out times?

Check-in is from 2:30 PM until 6:00 PM, and check-out is until 10:00 AM. Early or late check-in/check-out may incur additional charges and should be requested in advance.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities. Specific details about accessible rooms and bathrooms are not provided, so guests are encouraged to inquire directly for their needs.

What is the location of the property in relation to key landmarks?

The property is located in Ashmore, Gold Coast, just a 5-minute drive from Parklands Gold Coast and Gold Coast University Hospital. It is approximately 2.7 miles from Gold Coast Aquatic Centre and 2.8 miles from Broadwater Parklands. Public transport options may be available nearby.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available for guests. The pool is operational seasonally, but specific hours are not provided.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no minimum age specified for children to stay for free.

What are the policies regarding extra beds and cribs?

Information about extra beds and cribs is not provided. Guests are encouraged to contact the property directly to inquire about availability and any associated costs.

Ashmore Palms Holiday Village Resort

What guests think

At Ashmore Palms Holiday Village, travellers praise the family-friendly setup with multiple pools, playgrounds and daily activities, consistently clean and well-kept cabins and grounds, friendly and helpful staff, and a convenient location for theme parks, shops and the Gold Coast.

The resident macaws and aviaries are a distinctive highlight for many families. A few isolated negatives appear, including a room odour, an issue with in-room coffee sachets, a minor check-in information lapse, and some dislike of the industrial surroundings outside the village. Overall, expect a well-run holiday village with easy access to major Gold Coast attractions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple pools (including a shallow kids pool), playgrounds, and daily family activities are praised, and the well-maintained grounds and on-site aviaries with macaws add to the appeal.

Related guest reviews

10

Sarah

Dec 9, 2022

·

Stayed 6 nights

Property was great for our family. A two room cabin with plenty of shared space, nice kitchen and bathroom. Two pools, one for young kids was great, we were in there almost every day. Area is great with lots of food options and small shopping village. Resort is perfectly situated 15mins from Surfers Paradise and 15mins from Theme Parks

10

Ross

Feb 28, 2025

·

Stayed 6 nights

Perfect place for our young family to spend a week. The pools are safe and clean, along with great playgrounds for the little ones. The Rainforest Retreat was just right for us.

10

Sharon

Jul 19, 2025

·

Stayed 2 nights

This was the cleanest place ive stayed in, staff were fabulous, very quiet. Facilities were great.

10

Ashleigh

Jul 24, 2025

·

Stayed 2 nights

The property had great activities for the children including a playground, shallow pool and animals.

10

Brandon

Apr 30, 2025

·

Stayed 3 nights

Plenty to do for the kids; they had a blast

10

Sade

Nov 16, 2025

·

Stayed 4 nights

Amazing stay! Activities for all ages! Very family friendly. staff were great, approachable and helpful on arrival and departure as well as during the daily activities. Short drive to the beach and other Goldcoast recreation. Short walk or drive to the shops for supplies.

10

Pete

Aug 21, 2023

·

Stayed 3 nights

A beautifully maintained property. Our townhouse accommodation unit was immaculate and very well appointed. The bed was very comfortable. Staff were friendly, informed and helpful. I loved the aviaries. What a bonus!

10

Tammy

Mar 1, 2025

·

Stayed 6 nights

Cabins were very clean, pool and play areas were great. Great bird averies with lots of macaws. Staff were helpful (not that there was any reason we needed to contact them)

10

courtney

May 15, 2025

·

Stayed 3 nights

Absolutely loved the activites with miss kelly my 3 year old and 6 month old really enjoyed it the macaws on the other hand are hilarious the ones which talk. Loved the surroundings it is a pitty that it was raining during most of our stay but other than that was amazing staff all friendly as well

10

Diana

Mar 12, 2024

·

Stayed 5 nights

This was a beautiful stay. The pool area and grounds around the park were lovely and well kept. The unit we had was set up well and very comfortable. The maccaw birds were stunning colours and lovely to hear. Would love to have stayed longer.

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Cleanliness

Reviews consistently describe the property, cabins, and pools as very clean and well maintained. A few isolated issues were noted, including a room odour, a faulty appliance, and problems with in-room coffee sachets.

Related guest reviews

10

Ross

Feb 28, 2025

·

Stayed 6 nights

Perfect place for our young family to spend a week. The pools are safe and clean, along with great playgrounds for the little ones. The Rainforest Retreat was just right for us.

10

Sharon

Jul 19, 2025

·

Stayed 2 nights

This was the cleanest place ive stayed in, staff were fabulous, very quiet. Facilities were great.

8

Laurie

Nov 16, 2024

·

Stayed 3 nights

I wasn’t keen on the location but once inside the village, you completely forget where you are. The cottage we stayed in was exceptionally clean! However the cottage had a stench that no amount of airing would help. It was especially worse in the room with the bunks, so my child had to sleep in the main room with me. The grounds are well kept and the pools are beautiful and clean. The birds are gorgeous but I don’t agree with caged birds, especially the amount that’s at the village. Miss Kellie was absolutely amazing. BYO coffee is a must as all the complimentary Nescafé sachets in the cottage were still in date but the granules had all turned grey/black and were covered in mold. Little issue with the security door not being able to be locked. Overall was happy and would still consider staying again.

10

Cassandra

Oct 30, 2024

·

Stayed 4 nights

Wonderful place to take your family. We loved all the birds that look healthy and well looked after. We stayed in the macaws mansion, it's was very clean and well kept, we did have a dishwasher that didn't want to work and they moved us to another macaw mansion. Very happy with staff and park.

10

Sally

Mar 13, 2023

·

Stayed 3 nights

We had such a lovely holiday here. The rooms were so clean and the staff were very friendly. Will definitely come back! I’m

10

Holly

Aug 17, 2025

·

Stayed 2 nights

Enjoyed my stay so much I extended it an extra night. The staff of lovely and super helpful. The cabins are clean spacious and really well set out.

4

Athena

Mar 26, 2023

·

Stayed 3 nights

Property was clean. On check in didn’t advise shop was there and how to use boom gate or key in unit to use electricity.

10

Pete

Aug 21, 2023

·

Stayed 3 nights

A beautifully maintained property. Our townhouse accommodation unit was immaculate and very well appointed. The bed was very comfortable. Staff were friendly, informed and helpful. I loved the aviaries. What a bonus!

10

Tammy

Mar 1, 2025

·

Stayed 6 nights

Cabins were very clean, pool and play areas were great. Great bird averies with lots of macaws. Staff were helpful (not that there was any reason we needed to contact them)

10

Diana

Mar 12, 2024

·

Stayed 5 nights

This was a beautiful stay. The pool area and grounds around the park were lovely and well kept. The unit we had was set up well and very comfortable. The maccaw birds were stunning colours and lovely to hear. Would love to have stayed longer.

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AI-generated summary based on recent guest reviews

Rooms

Cabins and townhouses are generally spacious, comfortable, and well set up for families, with kitchens and practical layouts.

Related guest reviews

10

Sarah

Dec 9, 2022

·

Stayed 6 nights

Property was great for our family. A two room cabin with plenty of shared space, nice kitchen and bathroom. Two pools, one for young kids was great, we were in there almost every day. Area is great with lots of food options and small shopping village. Resort is perfectly situated 15mins from Surfers Paradise and 15mins from Theme Parks

10

Shane

Jul 24, 2025

·

Stayed 7 nights

Great cabin Excellent staff Perfect location Had an awesome holiday

10

Cassandra

Oct 30, 2024

·

Stayed 4 nights

Wonderful place to take your family. We loved all the birds that look healthy and well looked after. We stayed in the macaws mansion, it's was very clean and well kept, we did have a dishwasher that didn't want to work and they moved us to another macaw mansion. Very happy with staff and park.

10

Jessica

Oct 8, 2023

·

Stayed 3 nights

Great amenities, friendly staff, everything we needed in the units.

10

Kay

May 22, 2023

·

Stayed 5 nights

I enjoyed the man’s up n cabin by the pool with a great view. Loved the balcony too. Highly recommend if you are looking gif this type of accommodation. I will be back!

10

Renee

Dec 20, 2024

·

Stayed 4 nights

No complaints! Nice & clean. You literally don’t need to bring anything but yourself, cabins had everything such as full bedding, basic bathroom toiletries, kitchen cooking utensils & dinnerware and cleaning equipment. My family & I loved our stay, we didn’t want to leave. It felt like home away from home! Will definitely be back if available on our next family holiday. Thanks for having us!

10

Holly

Aug 17, 2025

·

Stayed 2 nights

Enjoyed my stay so much I extended it an extra night. The staff of lovely and super helpful. The cabins are clean spacious and really well set out.

10

Samantha

Aug 18, 2024

·

Stayed 2 nights

Really nice cabins. Great pool set up. Friendly helpful staff. Good location for theme parks and dinner options. Definitely going back.

10

Pete

Aug 21, 2023

·

Stayed 3 nights

A beautifully maintained property. Our townhouse accommodation unit was immaculate and very well appointed. The bed was very comfortable. Staff were friendly, informed and helpful. I loved the aviaries. What a bonus!

10

Diana

Mar 12, 2024

·

Stayed 5 nights

This was a beautiful stay. The pool area and grounds around the park were lovely and well kept. The unit we had was set up well and very comfortable. The maccaw birds were stunning colours and lovely to hear. Would love to have stayed longer.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating, with prompt assistance when needed. One review mentioned a lapse in check-in information.

Related guest reviews

10

Ashlee

Jun 27, 2023

·

Stayed 3 nights

Perfect place to bring the kids! We all had such a great time and the staff were very friendly and accomodating. Will be back!

10

Jessica

Oct 8, 2023

·

Stayed 3 nights

Great amenities, friendly staff, everything we needed in the units.

10

Lauren

Mar 21, 2025

·

Stayed 4 nights

Jill in reception was exceptionally helpful

8

Rowena

Jan 12, 2025

·

Stayed 4 nights

Prompt actioning on a request

10

Holly

Aug 17, 2025

·

Stayed 2 nights

Enjoyed my stay so much I extended it an extra night. The staff of lovely and super helpful. The cabins are clean spacious and really well set out.

4

Athena

Mar 26, 2023

·

Stayed 3 nights

Property was clean. On check in didn’t advise shop was there and how to use boom gate or key in unit to use electricity.

10

Sade

Nov 16, 2025

·

Stayed 4 nights

Amazing stay! Activities for all ages! Very family friendly. staff were great, approachable and helpful on arrival and departure as well as during the daily activities. Short drive to the beach and other Goldcoast recreation. Short walk or drive to the shops for supplies.

10

Emma

Dec 5, 2025

·

Stayed 2 nights

Lovely surroundings, very clean, great amenities. Loved the macaws. Very friendly and helpful staff. Will be back if I need to stay at the Gold Coast again.

10

Tanya

Aug 30, 2025

·

Stayed 2 nights

Staff were lovely, helpful and accommodating. The grounds were great and well maintained.

10

Taylor

Jun 17, 2024

·

Stayed 3 nights

Was a lovely stay and staff were so kind and helpful would definitely recommend them and will definitely be back :)

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Location

Convenient base for theme parks, shopping outlets, and Surfers/Gold Coast areas, with shops a short drive or walk. A couple of reviews note the setting at the end of an industrial street, though it feels secluded inside.

Related guest reviews

10

Sarah

Dec 9, 2022

·

Stayed 6 nights

Property was great for our family. A two room cabin with plenty of shared space, nice kitchen and bathroom. Two pools, one for young kids was great, we were in there almost every day. Area is great with lots of food options and small shopping village. Resort is perfectly situated 15mins from Surfers Paradise and 15mins from Theme Parks

8

Mark Edward

Jan 17, 2023

·

Stayed 19,374 nights

Beautiful surrounds. Great location. Pool area is great. Quiet with good amenities. Pleasant staff and good service

10

Shane

Jul 24, 2025

·

Stayed 7 nights

Great cabin Excellent staff Perfect location Had an awesome holiday

10

Tula

Aug 27, 2024

·

Stayed 9 nights

It was perfect for our family, great location, we will be back.

8

Laurie

Nov 16, 2024

·

Stayed 3 nights

I wasn’t keen on the location but once inside the village, you completely forget where you are. The cottage we stayed in was exceptionally clean! However the cottage had a stench that no amount of airing would help. It was especially worse in the room with the bunks, so my child had to sleep in the main room with me. The grounds are well kept and the pools are beautiful and clean. The birds are gorgeous but I don’t agree with caged birds, especially the amount that’s at the village. Miss Kellie was absolutely amazing. BYO coffee is a must as all the complimentary Nescafé sachets in the cottage were still in date but the granules had all turned grey/black and were covered in mold. Little issue with the security door not being able to be locked. Overall was happy and would still consider staying again.

10

Adam

Jun 23, 2024

·

Stayed 5 nights

Lovely accomodation close to the city and theme parks, malls and resturants close by, helpful staff, clean and comfortable cabins, we had a great holiday and would stay again for sure.

10

Sade

Nov 16, 2025

·

Stayed 4 nights

Amazing stay! Activities for all ages! Very family friendly. staff were great, approachable and helpful on arrival and departure as well as during the daily activities. Short drive to the beach and other Goldcoast recreation. Short walk or drive to the shops for supplies.

10

Samantha

Aug 18, 2024

·

Stayed 2 nights

Really nice cabins. Great pool set up. Friendly helpful staff. Good location for theme parks and dinner options. Definitely going back.

8

Terri

Dec 10, 2022

·

Stayed 7 nights

Well placed for easy access to each of the theme parks. Good location for shopping trips to the outlets too.

10

Jeremy

Apr 20, 2024

·

Stayed 7 nights

A great place located at the end of an industrial street. Handy location to Harbortown, theme parks, Pacific fair, Southport, Surfers & Broadbeach. Teens loved the pool area & photo booth.

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Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

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Ashmore Palms Holiday Village

About this property

Location

Room options

Paradise Penthouse

Macaw Mansion

Rainforest Retreat

Premium Palm Cottage

Lorikeet Lodge

Tropical Family Villa

Guest reviews of Ashmore Palms Holiday Village

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Ashmore Palms Holiday Village