The Swan Hotel and Spa

Had a lovely stay at Swan Hotel, lovely view but windows could do with a wash. Pleasant and friendly staff. Disappointed in pool area of hotel, sauna out of order and steam room not working properly. One of the reasons why we decided to stay at this hotel was the leisure facilities. The spa at the end of hotel was a 2 hour experience and it seemed you had to book this, I'd rather come and go as I pleased. It was a special couple of days away for my 70th Birthday so a wee bit gutted it did not come up to expectations.

Couldn't fault a thing. Friendly staff, comfortable rooms with everything you need, hair dryer, iron (and board), tea making facilities, etc.. Restaurant and breakfast food all amazing, cater for all dietary requirements with a varied range. Great facilities, we enjoyed the pool/sauna/steam room, gym and playing pool. Can't rate the spa as unfortunately we were too late making bookings but goes to show how good it must be, snooze you lose, lol, but will definitely be booking again. Nothing was too much for the staff who were all friendly and helpful. Location/area was great, plenty of parking. Great location for visiting surrounding areas, walks attractions, etc. Highly recommend.

An execellent hotel in a splendid location with good facilities. However, at peak times access to the spa can be restricteed due to a limitation on numbers.

Absolutely amazing hotel and stay, great rooms, beautiful spa, wonderful food and wine! Great location too!

Unfortunately not good value for money. Hotel pool and facilities were tired and not clean. Room's air con didnt work and fans werent provided. Restaurant food was nice but expensive for what it was.

Lovely property. Very nice rooms and spa was good. Food excellent but due to being very busy there was quite a wait for food and drinks: 30 minutes. Staff were friendly and helpful. Breakfast choices were excellent.

Just got home really upset. Saved up to take my mum as a special treat. We arrived and checked into our “lovely room”. There is nothing lovely about this room. It was filthy. I was embarrassed to take my mum. I’m not one to complain and feel awkward in doing so so didn’t say anything. Had we been asked how everything was then I would’ve said but we weren’t even asked on checking out how we found everything. First the room was shocking , drafty and in desperate need of a full makeover. It’s tired, paint chipping, dirty marks all over, really grubby heavily stained carpet. Filthy radiator, who knows what we were breathing in from it. Heavily marked area where the tea and coffee pot were. No slippers, robes or bottled water as advertised . Windows were like a health hazard, black mould, really cold draft coming through, heavily disguised with shutters. We went to the spa, same again, dirty. Foam scum in the pool. Used cups, food containers and plastic glasses littered everywhere, on tables, around the pool, outside, towels everywhere. We were in there for 2hrs and they were still there when we left! Restaurant food was ok but expensive. The waiter was very nice. He was the best thing about it. The hotel was cold and drafty. My mum gets cold so he sat us at “the warmest table” in the restaurant as it was next to a radiator…this wasn’t on! The fires were out in the evening. We had to go back up and put an extra layer on to sit in the bar area as it was that drafty.

Staff very friendly, helpful etc even though I believe the hotel was full so very busy. Service slightly extended because of this but quite understandable. Enjoyed the use of the indoor pool which was quiet. Food in the restaurant better than the pub menu, had delicious pork chop. Plenty of car parking and two electric chargers which was useful for our needs. Our grandson aged 7 loved it and said he felt really happy in this hotel, so, basically thats all that matters to us.

We chose this hotel as it was promoted as dog friendly and we were visiting the area for hikes with our pup. Overall we enjoyed our stay. We thought the food in the restaurant was really great - especially the Sunday roast! Parking was included which was great, and there's a really nice trail right from the property that was perfect for morning strolls. The staff were very friendly and the room was spacious and nice. We did feel that overall the establishment was understaffed and it led to a subpar experience in some ways. We were constantly left waiting in the restaurant for orders to be taken and things were forgotten on numerous occasions. At the spa, they let way too many people in and it was overcrowded, loud and not relaxing. There wasn't even a spot on the wall to lean on in the hot tubs. This was a bit disappointing as its a lovely spa and has so much potential. Only sharing this feedback in hopes some small changes could be made to bring the hotel up to it's full potential!

Very disappointed with the stay was expecting boutique but got budget hotel vibes - Room was nothing like advertised and felt dated & dirty - Staff on reception unhelpful - Twilight Spa Experience -The Spa was filthy - No beds available as all covered in dirty towels & empty glasses from people who had left in the day - Only good thing was the pub restaurant & friendly staff

The staff were very accommodating and very pleasant. There were no bottles of water in the rooms and when we asked why not, we got told that it is no longer provided. The floors in the ladies and gents changing rooms were very dirty and it hadnt been cleaned for quite sometime. There were no shampoos or body wash in the male changing rooms and there was no one to attend to the floor safety around the pool as there were a lot of water and very slippery. No drinking water was provided in the water machines. When this was mentioned to the staff, we got told that the hotel had to cut down in the cost and yet the prices of the rooms had increased greatly, including the prices of the foods and drinks at the bar and the restaurant. It is a shame to see that the standard had dropped a lot despite the huge increase in the cost.

Stayed in a pet friendly room (109), didn’t expect it to be perfect. The room: TV was damaged / dark in the middle not working properly. Walls and skirting boards were dirty, cobwebs all around the ceiling. Bathroom floor was dirty. Furniture was in need of a decent clean where pets had clearly been on them despite this being banned on the welcome note. I understand we booked a pet friendly room but it appeared basic cleaning had not been completed. We had an adjoining door and enjoyed being part of our neighbours conversation all night. Got a knock in the morning from staff asking if we’d checked out yet?? The Swan Inn: No evening meal available for a gluten free vegetarian and a lack of menu/allergen knowledge from staff, ordered salad and chips but had a reaction to gluten. Table service poor - ignored when we first arrived and took 20+ minutes to get 2 drinks. Staff missed starters on the table next to us and gave someone an alcoholic drink when they asked for 0%. Breakfast took 45 minutes from ordering to arrive and was mostly cold. Had to wait 20 minutes again for a pot of tea, table next to us gave up waiting for their coffee. Spa - only got use of the health club and not to spa pictured when booking. Couldn’t access showers in the changing room as a maintenance guy was in them, sauna had litter in it, steam room not so steamy, swimwear dryer didn’t work. Positives - dog friendly roof over our head in a good location to see the lakes

Nice but the rooms looking a little tired in the old buildings now. Lovely food here and of course location beautiful

Stayed in a pet friendly room (109), didn’t expect it to be perfect. The room: TV was damaged / dark in the middle not working properly. Walls and skirting boards were dirty, cobwebs all around the ceiling. Bathroom floor was dirty. Furniture was in need of a decent clean where pets had clearly been on them despite this being banned on the welcome note. I understand we booked a pet friendly room but it appeared basic cleaning had not been completed. We had an adjoining door and enjoyed being part of our neighbours conversation all night. Got a knock in the morning from staff asking if we’d checked out yet?? The Swan Inn: No evening meal available for a gluten free vegetarian and a lack of menu/allergen knowledge from staff, ordered salad and chips but had a reaction to gluten. Table service poor - ignored when we first arrived and took 20+ minutes to get 2 drinks. Staff missed starters on the table next to us and gave someone an alcoholic drink when they asked for 0%. A bit of a sh show. Breakfast took 45 minutes from ordering to arrive and was mostly cold. Had to wait 20 minutes again for a pot of tea, table next to us gave up waiting for their coffee. Spa - only got use of the health club and not to spa pictured when booking. Couldn’t access showers in the changing room as a maintenance guy was in them, sauna had litter in it, steam room not so steamy, swimwear dryer didn’t work. Positives - dog friendly roof over our head in a good location to see the lakes

Nice area and some friendly staff. Cleanliness and upkeep of property a disappointment.

It was an amazing stay the staff were just incredible outstanding in fact very friendly and helpful nothing was too much trouble, the hotel was spotless the food was great definitely a 5 stars from me

We’ve been to the Swan a few times over the past few years. It’s a real shame to see such a nice hotel be neglected. It is in dire need of a refurb. Peeling wall paper in the bar area, mold on the bedrooms and restaurant, hall lights not working. We were so disappointed, especially as they market themselves as a high-end hotel

Bathroom absolutely filthy, heavy mould, peeling wallpaper and faulty air conditioning, not great a allegedly four star hotel

Just got home really upset. Saved up to take my mum as a special treat. We arrived and checked into our “lovely room”. There is nothing lovely about this room. It was filthy. I was embarrassed to take my mum. I’m not one to complain and feel awkward in doing so so didn’t say anything. Had we been asked how everything was then I would’ve said but we weren’t even asked on checking out how we found everything. First the room was shocking , drafty and in desperate need of a full makeover. It’s tired, paint chipping, dirty marks all over, really grubby heavily stained carpet. Filthy radiator, who knows what we were breathing in from it. Heavily marked area where the tea and coffee pot were. No slippers, robes or bottled water as advertised . Windows were like a health hazard, black mould, really cold draft coming through, heavily disguised with shutters. We went to the spa, same again, dirty. Foam scum in the pool. Used cups, food containers and plastic glasses littered everywhere, on tables, around the pool, outside, towels everywhere. We were in there for 2hrs and they were still there when we left! Restaurant food was ok but expensive. The waiter was very nice. He was the best thing about it. The hotel was cold and drafty. My mum gets cold so he sat us at “the warmest table” in the restaurant as it was next to a radiator…this wasn’t on! The fires were out in the evening. We had to go back up and put an extra layer on to sit in the bar area as it was that drafty.

Very disappointed with the stay was expecting boutique but got budget hotel vibes - Room was nothing like advertised and felt dated & dirty - Staff on reception unhelpful - Twilight Spa Experience -The Spa was filthy - No beds available as all covered in dirty towels & empty glasses from people who had left in the day - Only good thing was the pub restaurant & friendly staff

Fold away bed needs a more comfortable mattress

I had high hopes for the hotel given its social media presence but found it in need of a bit of tlc. The food and drink were really overpriced, we waited 45 minutes for breakfast then when asking if all was ok found the order had been lost and there was another 20 minute wait. Staff were not very attentive. Our room was a bit rough around the edges and not the particularly clean the saving grace was the size and comfort of the bed

Nos From next room was bad

Nice but the rooms looking a little tired in the old buildings now. Lovely food here and of course location beautiful

Wonderful stay comfortable beds amazing breakfast very impressed,we will come again

Very noisy

Great place, friendly staff, easy parking and good facilities. Rooms were way to warm and uncomfortable to sleep in - AC not operational & the fans provided did little to alleviate the stuffiness.

Unfortunately not good value for money. Hotel pool and facilities were tired and not clean. Room's air con didnt work and fans werent provided. Restaurant food was nice but expensive for what it was.

The hotel was lovely and the room we stayed in had a very comfy bed, tea and coffee facilities and a river view. The food was very nice although a little on the pricey side. I was a bit disappointed that the picture of the pool on the website which went outside was only accessible via the spa though. Breakfast was a little chaotic and took us sometime to get our breakfast ordered. Overall this was a great one night stay.

The room was so hot it was unsafe. The air conditioning units have been decomissioned but there is no fans or alternative options to be cool- anf the reception staff really didnt care. The rest of the hotel was lovely and food was great for breakfast.

The hotel is lovely what’s the similarities are excellent more of a position is wonderful. Staff are very friendly hello service can be a little slow

The worst hotel I never stayed at! Accidentally booked for the wrong date. Contacted the hotel about 3 months in advance to try and change the booking and given an absolute flat ‘no’ despite there still being availability at the correct date. Really poor customer service.

Great location, decent food and good bed. Dissapointed charged an extra £65 for a dog, when selected a pet friendly room via expedia. Customer service was very poor and one staff members attitude was awful. Expected better from a hotel such as the swan. Wont stay again, very stressful experience checking in, not relaxing as it should be.

A little bit dated and our room had quite a few stains on carpet and upholstery. Service at both the evening meal and breakfast was slow and appeared to be a lack of organisation/experince.

Lovely property. Very nice rooms and spa was good. Food excellent but due to being very busy there was quite a wait for food and drinks: 30 minutes. Staff were friendly and helpful. Breakfast choices were excellent.

Stay was good, last day waited nearly an hour for breakfast had to leave as I had work so no breakfast

Enjoyed my stay. Staff super friendly and accommodation was very good

We chose this hotel as it was promoted as dog friendly and we were visiting the area for hikes with our pup. Overall we enjoyed our stay. We thought the food in the restaurant was really great - especially the Sunday roast! Parking was included which was great, and there's a really nice trail right from the property that was perfect for morning strolls. The staff were very friendly and the room was spacious and nice. We did feel that overall the establishment was understaffed and it led to a subpar experience in some ways. We were constantly left waiting in the restaurant for orders to be taken and things were forgotten on numerous occasions. At the spa, they let way too many people in and it was overcrowded, loud and not relaxing. There wasn't even a spot on the wall to lean on in the hot tubs. This was a bit disappointing as its a lovely spa and has so much potential. Only sharing this feedback in hopes some small changes could be made to bring the hotel up to it's full potential!

Very disappointed with the stay was expecting boutique but got budget hotel vibes - Room was nothing like advertised and felt dated & dirty - Staff on reception unhelpful - Twilight Spa Experience -The Spa was filthy - No beds available as all covered in dirty towels & empty glasses from people who had left in the day - Only good thing was the pub restaurant & friendly staff

Lovely hotel, fantastic aspects and location, dog friendly, however bar food and service was chaotic

Really good stay. The hotel was exceptional - the decor, cleanliness, location and views are first class. Staff were really polite and attentive. Great place to stay in the lakes and we will be returning.

Absolutely amazing hotel and stay, great rooms, beautiful spa, wonderful food and wine! Great location too!

Comfortable hotel in good location

A lovely hotel in an iconic location. We were able to enjoy a beautiful 5mile walk from the hotel door. The staff are so friendly.

The hotel was lovely and the room we stayed in had a very comfy bed, tea and coffee facilities and a river view. The food was very nice although a little on the pricey side. I was a bit disappointed that the picture of the pool on the website which went outside was only accessible via the spa though. Breakfast was a little chaotic and took us sometime to get our breakfast ordered. Overall this was a great one night stay.

Lovely surroundings, nice walk to the Lakeside and regular cruise boats to Bowness

Staff very friendly, helpful etc even though I believe the hotel was full so very busy. Service slightly extended because of this but quite understandable. Enjoyed the use of the indoor pool which was quiet. Food in the restaurant better than the pub menu, had delicious pork chop. Plenty of car parking and two electric chargers which was useful for our needs. Our grandson aged 7 loved it and said he felt really happy in this hotel, so, basically thats all that matters to us.

Lovely hotel, good food, friendly staff and a nice spa. A good base for the Lakes

We chose this hotel as it was promoted as dog friendly and we were visiting the area for hikes with our pup. Overall we enjoyed our stay. We thought the food in the restaurant was really great - especially the Sunday roast! Parking was included which was great, and there's a really nice trail right from the property that was perfect for morning strolls. The staff were very friendly and the room was spacious and nice. We did feel that overall the establishment was understaffed and it led to a subpar experience in some ways. We were constantly left waiting in the restaurant for orders to be taken and things were forgotten on numerous occasions. At the spa, they let way too many people in and it was overcrowded, loud and not relaxing. There wasn't even a spot on the wall to lean on in the hot tubs. This was a bit disappointing as its a lovely spa and has so much potential. Only sharing this feedback in hopes some small changes could be made to bring the hotel up to it's full potential!

Lovely hotel, fantastic aspects and location, dog friendly, however bar food and service was chaotic

Stayed in a pet friendly room (109), didn’t expect it to be perfect. The room: TV was damaged / dark in the middle not working properly. Walls and skirting boards were dirty, cobwebs all around the ceiling. Bathroom floor was dirty. Furniture was in need of a decent clean where pets had clearly been on them despite this being banned on the welcome note. I understand we booked a pet friendly room but it appeared basic cleaning had not been completed. We had an adjoining door and enjoyed being part of our neighbours conversation all night. Got a knock in the morning from staff asking if we’d checked out yet?? The Swan Inn: No evening meal available for a gluten free vegetarian and a lack of menu/allergen knowledge from staff, ordered salad and chips but had a reaction to gluten. Table service poor - ignored when we first arrived and took 20+ minutes to get 2 drinks. Staff missed starters on the table next to us and gave someone an alcoholic drink when they asked for 0%. Breakfast took 45 minutes from ordering to arrive and was mostly cold. Had to wait 20 minutes again for a pot of tea, table next to us gave up waiting for their coffee. Spa - only got use of the health club and not to spa pictured when booking. Couldn’t access showers in the changing room as a maintenance guy was in them, sauna had litter in it, steam room not so steamy, swimwear dryer didn’t work. Positives - dog friendly roof over our head in a good location to see the lakes

I had high hopes for the hotel given its social media presence but found it in need of a bit of tlc. The food and drink were really overpriced, we waited 45 minutes for breakfast then when asking if all was ok found the order had been lost and there was another 20 minute wait. Staff were not very attentive. Our room was a bit rough around the edges and not the particularly clean the saving grace was the size and comfort of the bed

Nice but the rooms looking a little tired in the old buildings now. Lovely food here and of course location beautiful

Wonderful stay comfortable beds amazing breakfast very impressed,we will come again

Unfortunately not good value for money. Hotel pool and facilities were tired and not clean. Room's air con didnt work and fans werent provided. Restaurant food was nice but expensive for what it was.

Lovely property. Very nice rooms and spa was good. Food excellent but due to being very busy there was quite a wait for food and drinks: 30 minutes. Staff were friendly and helpful. Breakfast choices were excellent.

Stay was good, last day waited nearly an hour for breakfast had to leave as I had work so no breakfast

Just got home really upset. Saved up to take my mum as a special treat. We arrived and checked into our “lovely room”. There is nothing lovely about this room. It was filthy. I was embarrassed to take my mum. I’m not one to complain and feel awkward in doing so so didn’t say anything. Had we been asked how everything was then I would’ve said but we weren’t even asked on checking out how we found everything. First the room was shocking , drafty and in desperate need of a full makeover. It’s tired, paint chipping, dirty marks all over, really grubby heavily stained carpet. Filthy radiator, who knows what we were breathing in from it. Heavily marked area where the tea and coffee pot were. No slippers, robes or bottled water as advertised . Windows were like a health hazard, black mould, really cold draft coming through, heavily disguised with shutters. We went to the spa, same again, dirty. Foam scum in the pool. Used cups, food containers and plastic glasses littered everywhere, on tables, around the pool, outside, towels everywhere. We were in there for 2hrs and they were still there when we left! Restaurant food was ok but expensive. The waiter was very nice. He was the best thing about it. The hotel was cold and drafty. My mum gets cold so he sat us at “the warmest table” in the restaurant as it was next to a radiator…this wasn’t on! The fires were out in the evening. We had to go back up and put an extra layer on to sit in the bar area as it was that drafty.

Lovely hotel, good food, friendly staff and a nice spa. A good base for the Lakes

Lovely hotel, fantastic aspects and location, dog friendly, however bar food and service was chaotic