The Swan Hotel and Spa

Beautiful setting and well maintained restaurant and common areas. Breakfast was great! Rooms were very clean - our only complaint is the lack of air conditioning even though there was a unit in the room it wasn’t unusable. It was 30 degrees making the room unbearable. The windows also didn’t open properly and had to be propped open with glasses. Otherwise it was a beautiful hotel and we would stay again.

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I took my son and daughter in law away for there wedding anniversary with my two grandaughters… I had a dog friendly room on the first floor which was nice n airy as it was a hot day n night but had the window open … my sons room was on the 1st floor the widows are old each they didn’t have any security on them my 4 year old grandaughter was staying in the room with them I paid for an extra suppliement for a bed for her it was placed under the window… they could not have the window open with a four year old in the room incase she fell out of the window .. it was like a sauna in the room so much so that my daughter in law couldn’t sleep and went home early whilst my son said he had the worst sleep ever .. you maybe need to bear this in mind wen putting small children in rooms on the 1 st and 2 nd floor … it’s a massive health n safety risk … maybe place them on the ground floor instead and definitely don’t put a bed under a each window for a child to climb out of… also the hotel is dog friendly .. there is a spectators bit so I went in there to watch my kids n in pool I sat down … there were other people there then a blonde lady older that the other staff shouted over you can’t come in here with that fog infront of everyone it was embarrassing she could have just come over n discreetly said I’m sorry but no dogs are allowed in this area … Apart from that our stay was amazing staff can not do enough for you.. the place has everything you need we stayed the day padleboarding

Lovely feel/ atmosphere to hotel - nice but not pretentious. Room was ok, bathrooms could have been a bit cleaner as dust and hairs still on floor. Fridge / cooler didn’t work but was fixed when raised and plug socket nowhere near mirror so couldn’t use mirror to dry hair with hairdryer!!! It’s the little details I guess!!! Thermal Spa was nice…basically indoor and outdoor steam, sauna and hydro jacuzzi. For those staying and purchased access via package the access to spa is limited up to 2hrs each day and only available to uses up to 4pm & subject to a looking available so I’d suggest booking the slot b4 u arrive to avoid disappointment on the 1st day! They do packages with afternoon tea and access which unfortunately made it very busy on the Friday and sadly with some overly loud local guests!! Food menus are the same in both the bar / pub and the brassiere. But I’d recommend booking esp over Friday/ Saturday as it got busy! The food was ok but probably not up to the standard I’d expected. It was basically good pub food at a premium price. Went for lemon sole goujons on 1st night which were so overdone they could have been birds eye fish fingers which was a shame. The ceaser salad the following night was better. Breakfast was nice enough although the sourdough toast was absolutely rock hard but that’s just a minor point. Staff were friendly and attentive but not overly so. all in all a nice couple of nights in a nice location and a nice feel to the place but not exceptional

Beautiful, clean hotel, friendly staff and fabulous location by the river. Loved it!