Name: Holiday Inn Express Hotel & Suites Cleveland-Richfield by IHG
Address: 5171 Brecksville Road, Cleveland, Ohio, United States of America, Cleveland, Ohio, US
Price range: $90–$266 per night
Rating: 7.93

What guests think

At Holiday Inn Express Hotel & Suites Cleveland-Richfield by IHG, travellers often highlight friendly, helpful staff, clean and comfortable rooms, and a well-liked, varied breakfast, with a convenient location for Cuyahoga Valley National Park and easy access to the turnpike.

Common drawbacks are thin walls and door slams, plus truck and road noise for rooms facing the nearby stops. Cleanliness and upkeep can be uneven, with reports of musty odors, dirty carpets or elevator, slow-draining showers, and intermittent key-card, elevator, pool, hot tub, sauna, or Wi‑Fi issues. A practical choice for value seekers, best if you prioritize service and breakfast over polish and absolute quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, hot tub, and sauna are available, but maintenance is inconsistent (cloudy or cold water, sauna outages, hot‑tub jets not working). The elevator is repeatedly cited as dirty or needing repair, the gym feels dated, and the parking area can be messy.

Related guest reviews

10

Tiffany

Jun 18, 2025

·

Stayed 2 nights

Had a great stay, great location for visiting the Cuyahoga Valley national Park and Cleveland Ohio! We enjoyed the pool, hot tub, and sauna! The breakfast was great, so were all the staff! Clean, Spacious rooms, with comfortable beds. Would stay here again!

10

Diamond

Jul 18, 2025

·

Stayed 1 night

Everything was great except the elevator!

10

Barbara

Jan 20, 2025

·

Stayed 1 night

Staff very helpful and kind. great breakfast options, water in the lobby and clean. pool was great, hot tub jets not functioning, but all in all, not bad

8

Rusty

Jul 13, 2025

·

Stayed 3 nights

Most of the staff was friendly and quick to help. The breakfast was delicious with plenty of variety. Something kept happening to my room keys and they would not work. I had to return to the desk to have them reenergized. Lastly, the elevator needs maintenance, badly.

6

Daniel

Jul 21, 2025

·

Stayed 2 nights

Strange smell. Carpets need cleaned. Trash not taken out. Things broken with no sign (sauna). No bedbug covers on mattresses. Questionable elevator. Breakfast food and cleaning was great. Sheets were clean.

8

Joel

Sep 25, 2025

·

Stayed 3 nights

The staff was very friendly and helpful and the general condition of the hotel was quite good. The breakfast buffet was well done. A couple of things that could be improved on - the condition of the elevator (the floor mat and floor and walls) were very dirty - also, there was a lot of trash in the parking lot and lawn (most of it from the truck stop next door) that needed to be picked up.

6

Nic

May 30, 2025

·

Stayed 1 night

Was forced to join awards program to get into room 30 minutes early. Room had weed smell. Dated. Can’t control room temperature. Pool was milky. Breakfast was very sad.

6

Michael

May 21, 2025

·

Stayed 2 nights

Pool water was cloudy. The toilet in our room ran a lot because it had cheap parts and wasn't installed correctly ( I fixed it). The stairway doors and back door slammed if you didn't catch them. However, the breakfast was quite good. I especially enjoyed the fresh oatmeal (not packaged) and all the toppings (dried fruit, nuts, and cinnamon). Well stocked and nice selection of bread. Kudos for that.

6

Donna

Oct 12, 2024

·

Stayed 1 night

There's nothing spectacular about this hotel. It's somewhere to lay your head. And yes the elevator needs replaced and mopped.

8

Anna

Jul 25, 2025

·

Stayed 2 nights

I was very impressed with the hotel over all. But i definitely choose this one because of the pool and gym. The gym def needed some work. The treadmill was uneven and equipment was older. The rooms on the other hand were amazing except the beds a little on the harder side.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms, yet cleanliness is inconsistent: musty odors, stained or sticky carpets, missed vacuuming, and hair or crumbs left behind appear in several reviews. Common areas like the elevator and lobby also need better attention.

Related guest reviews

6

Brian

Oct 14, 2025

·

Stayed 2 nights

Usually HI Expresses are clean, and updated, but this place was not. Was dirty, room had a musty smell, AC did not work, and walls were paper thin. Breakfast was good, location was convenient to Cuyahoga National Parks for hiking, and staff was friendly. Wouldn't stay here again.

2

John

Nov 25, 2025

·

Stayed 3 nights

Lobby smelled like something died

4

Gerald

Jun 16, 2024

·

Stayed 1 night

Carpet in room was heavy spotted and gooey

6

KASSANDRA

Apr 3, 2024

·

Stayed 5 nights

Upon checking into our room we found that the toilet was broken and that we had dirty bedsheets (looked as if there was residue from someone eating Cheetos and fruit punch stains on the bed along with crumbs all around the bed). When we called the front desk to report the condition of the room they offered to move us in more a questioning type manner like I was crazy for asking to be moved. We stayed 5 nights and housekeeping didn't clean the room once. The pool was cloudy and the lights were never on inside. My husband was told they use the natural light during the day. The staff didn't seem like they wanted to be bothered to help. The breakfast was good. A nice mix of hot and cold items. I'm disappointed because we have stayed at mutliple Holiday Inn Express locations and have always had a good experience. I guess you can't expect it at every location.

6

Daniel

Jul 21, 2025

·

Stayed 2 nights

Strange smell. Carpets need cleaned. Trash not taken out. Things broken with no sign (sauna). No bedbug covers on mattresses. Questionable elevator. Breakfast food and cleaning was great. Sheets were clean.

10

Jodie

Nov 20, 2025

·

Stayed 1 night

Staff was wonderful, rooms were clean!

8

Jennie

Nov 9, 2025

·

Stayed 1 night

The rooms were cleaner than the common areas.

8

Amy

Jul 12, 2024

·

Stayed 1 night

The hotel room was spacious and mostly clean, but they seemed to forget to vacuum. There were some cheese it crackers and crumbs under the bedside table when we arrived. Close Proximity to the nearby National park and delicious breakfast.

6

JOANNE

Jul 31, 2025

·

Stayed 1 night

This property is in a country setting. The staff was pleasant. The room was spacious. Furniture is cool in style but needs upholstery cleaned. Carpets need cleaning.

4

Byoung

Jul 12, 2024

·

Stayed 1 night

The clerk at the counter was chatting with a customer while other customers were waiting for checking in. Found couple of hairs on the bed near pillows.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often spacious or updated, but noise is a recurring issue from thin walls, slamming doors, and nearby trucks. Some rooms have maintenance quirks such as slow drains, weak water pressure, broken shower hardware, or faulty door locks.

Related guest reviews

6

Sharon

Apr 16, 2024

·

Stayed 1 night

Great beds, the room doors were not safe both the connecting room and hallway room were not locking. The hallway door allowed a man to just push it open until he realized he was in the wrong room. Friendly people and the room was clean. No ironing board or iron.

8

Huey Ling

Aug 3, 2025

·

Stayed 1 night

Sandy at the front desk was very friendly and made excellent restaurant recommendations when asked. The room was clean, and the AC/heater worked well. The hotel offered complimentary bottled water and hosted an ice cream social in the afternoon, which was a nice touch. Breakfast was good and appeared to be prepared with care. My only complaint was that the walls were quite thin, so we could hear people walking above us late into the night, as well as conversations in the hallways, which kept us awake. Overall, it was a pleasant stay with a clean room and warm staff.

10

Larry

Oct 4, 2025

·

Stayed 1 night

Room large and comfortable.

10

william

Oct 25, 2024

·

Stayed 1 night

Very clean, staff is very nice. Breakfast was very well done. Rooms were quiet and spacious.

10

Andrea M

Oct 18, 2025

·

Stayed 1 night

Friendly staff, updated rooms and great breakfast!

6

Paul

Jun 5, 2025

·

Stayed 4 nights

The hotel was in good shape and was clean. The hotel staff were friendly. The WIFI at this hotel is terrible. I was getting sub 1 Mb download speeds (approx, 100 times slower than my house) which made accessing a steaming service painful. The room doors slam shut. Not only do you hear the door slams, but you also feel them reverberate in the room. The property is adjacent to a Pilot truck stop so be prepared to hear truck sounds throughout your stay. Pack and use ear plugs.

6

stanley

Aug 4, 2025

·

Stayed 1 night

For a basic hotel, it's fine but they should get the basics right. The biparting sliding shower door could not slide- the rollers or glides weren't rolling or gliding. I had to lift up the glass and coax it open, closing was the same. The handle was on the glass was also completely loose. Not good to find this out at 5:00am

8

Stephanie

Dec 22, 2024

·

Stayed 1 night

The room was very clean. However when showering the water was not draining so we were standing in water when showering. Also, the heater was very noises si we didn’t sleep good.

4

Suzanne

Oct 28, 2024

·

Stayed 1 night

It was the noisiest place we have EVER stayed. The walls seemed made of paper. We were near the end where there were steps- door slamming all night. Also could hear everything in the room next door. Literally regular volume conversations could easily be heard and understood.

10

Pragati

Dec 1, 2024

·

Stayed 1 night

I was stayed in room #307 on November 30th only thing is water force in bathroom shower is ok not good enough if it’s little more force would be better

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Service

Service is widely praised as friendly and helpful, with several examples of staff going the extra mile. Occasional lapses include long or distracted check‑ins and recurring key‑card problems.

Related guest reviews

2

Johana

Jul 3, 2024

·

Stayed 1 night

Service was very poor

8

Huey Ling

Aug 3, 2025

·

Stayed 1 night

Sandy at the front desk was very friendly and made excellent restaurant recommendations when asked. The room was clean, and the AC/heater worked well. The hotel offered complimentary bottled water and hosted an ice cream social in the afternoon, which was a nice touch. Breakfast was good and appeared to be prepared with care. My only complaint was that the walls were quite thin, so we could hear people walking above us late into the night, as well as conversations in the hallways, which kept us awake. Overall, it was a pleasant stay with a clean room and warm staff.

8

Timothy

Aug 22, 2025

·

Stayed 1 night

Front desk guy was paying more attention to his cell phone then us but the property was nice

4

Stacy

Dec 30, 2024

·

Stayed 1 night

We had to trade our room.key several times. We stayed as a team and several other people had the same issue

10

Ping

May 29, 2024

·

Stayed 1 night

Arrived around 10:30PM, no one was at the front desk, rang the bell and had to wait a while to be checked in. Except of that, everything else was good, the room was very clean, and the air conditioner was super quiet, nice! Liked the breakfast, a lot of choices!

10

John

Mar 31, 2025

·

Stayed 1 night

Friendly and helpful staff.

10

Dominic

Aug 14, 2025

·

Stayed 2 nights

Excellent breakfast with a variety of options. Clean room and comfortable bed. Staff was very helpful. My car battery needed to be recharged, as I left my interior lights on overnight. A staff member was prepared to recharge the battery in minutes. I’ll likely have to visit Cleveland multiple times over the next few years. I am sure this hotel will be where I stay regularly.

10

Jodie

Nov 20, 2025

·

Stayed 1 night

Staff was wonderful, rooms were clean!

10

Travis

Jul 23, 2023

·

Stayed 1 night

The entire staff was very welcoming. Things were very clean and breakfast was exceptional. We would definitely stay again if in the area.

4

Dorothy

Oct 4, 2023

·

Stayed 1 night

our rooms weren't available until nearly an hour after check in time. The staff did nothing to make us comfortable during that time. The thermostat on the wall didn't seem to be working.

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Location

Convenient for Cuyahoga Valley National Park and close to the turnpike. The immediate area by a truck stop and budget motel can feel sketchy or noisy, and nearby dining is limited.

Related guest reviews

8

Miscah

Apr 23, 2025

·

Stayed 2 nights

The location was a little sketchy.

10

Julia

Oct 20, 2024

·

Stayed 1 night

The hotel was great, the staff were friendly, and breakfast was really good! It was close to the National Park, which is what we needed, plus a great Mexican restaurant and convenience store. The only issue was not on the property itself, but by the hotel there’s a gas station with a lot of semis and our room was facing that, so at night I could hear noises coming from the trucks. I assume rooms facing the other way wouldn’t! But not a deal breaker as I’m a heavy sleeper.

10

Terrill

Jun 15, 2025

·

Stayed 1 night

Everything good about the hotel. Great breakfast options, all clean. Not much options for dining in the vicinity, only Wendy’s and Subway.

8

Susan

Jun 23, 2025

·

Stayed 2 nights

We had a really good stay at this hotel. Very close to Cuyahoga national Park, which was our destination. The morning breakfast was wonderful both days that we stayed. Within 3 miles of other restaurants.

10

James

Jun 14, 2025

·

Stayed 2 nights

Very convenient location for visiting the national park. The breakfast was plentiful. Staff was informative about dinner options. Comfortable and affordable. I would stay again.

10

Anne

Jan 18, 2025

·

Stayed 1 night

This hotel was convenient to the turnpike and had a gas station adjacent. It was a good place to stop for a night.

10

WILLIAM

Nov 26, 2024

·

Stayed 1 night

Convient location to visit Cuyahoga Valley National Park. Hotel was pleasant and clean. Good value.

10

Rachel

Jun 12, 2025

·

Stayed 1 night

Very conveniently located near the Ohio turnpike and the entrance of cuyahoga fall national park.

8

Michael

Oct 28, 2024

·

Stayed 2 nights

Nice place. Tough location with Motel 6 behind it.

6

Krishna

Apr 19, 2025

·

Stayed 1 night

Location is not good for family. Lot of truck and commercial vehicle parking and sharing parking with super 6 motel. Not expected for holiday inn locations

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight, often described as varied, well‑stocked, and tasty with hot options. A few guests encountered restocking delays or limited items during busy periods.

Related guest reviews

8

Huey Ling

Aug 3, 2025

·

Stayed 1 night

Sandy at the front desk was very friendly and made excellent restaurant recommendations when asked. The room was clean, and the AC/heater worked well. The hotel offered complimentary bottled water and hosted an ice cream social in the afternoon, which was a nice touch. Breakfast was good and appeared to be prepared with care. My only complaint was that the walls were quite thin, so we could hear people walking above us late into the night, as well as conversations in the hallways, which kept us awake. Overall, it was a pleasant stay with a clean room and warm staff.

10

Andrea M

Oct 25, 2025

·

Stayed 1 night

Lovely hotel, great staff, variety of breakfast options, comfortable room and good location.

10

Andrea M

Oct 18, 2025

·

Stayed 1 night

Friendly staff, updated rooms and great breakfast!

8

Jessica

Sep 29, 2024

·

Stayed 1 night

We had to wait a while for breakfast, they were out of almost everything. The water pitcher was just ice. Our keycard didn’t work and had to get it fixed a couple times. The hotel could use some updates. The room was great. The hotel was good. We’d stay again.

8

James

Aug 30, 2025

·

Stayed 4 nights

Great location to the National Park. Breakfast , pool and room were wonderful.

10

Dominic

Aug 14, 2025

·

Stayed 2 nights

Excellent breakfast with a variety of options. Clean room and comfortable bed. Staff was very helpful. My car battery needed to be recharged, as I left my interior lights on overnight. A staff member was prepared to recharge the battery in minutes. I’ll likely have to visit Cleveland multiple times over the next few years. I am sure this hotel will be where I stay regularly.

6

Anand

Jun 29, 2024

·

Stayed 1 night

Overall an ok experience. Didn’t have enough staff for breakfast services that day and we had to wait to get the food and coffee refill. Room was clean but housekeeping forgot toilet paper when we checked in.

6

Nic

May 30, 2025

·

Stayed 1 night

Was forced to join awards program to get into room 30 minutes early. Room had weed smell. Dated. Can’t control room temperature. Pool was milky. Breakfast was very sad.

10

Christyna

Aug 13, 2025

·

Stayed 1 night

Clean and comfortable, breakfast was included and had many hot options, very comfortable area to eat breakfast before departure.

8

Judy

Oct 4, 2025

·

Stayed 1 night

Wide array of choices for breakfast. Complimentary water all day long. Happy hour ice cream.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$105
March	$119
April	$119
May	$148
June	$159
July	$169
August	$156
September	$133
October	$131
November	$115
December	$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $110	10 $106	11 $148	12 $127
13 $90	14 $106	15 $135	16 $260	17 $196	18 $187	19 $248
20 $181	21 $209	22 $231	23 $221	24 $234	25 $244	26 $217
27 $244	28 $204	29 $221	30 $231

Su	Mo	Tu	We	Th	Fr	Sa
				1 $221	2 $248	3 $156
4 $152	5 $204	6 $231	7 $221	8 $204	9 $204	10 $266
11 $133	12 $157	13 $172	14 $169	15 $169	16 $231	17
18 $141	19 $161	20 $164	21 $218	22 $194	23 $137	24 $194
25 $117	26 $185	27 $161	28 $149	29 $141	30 $122	31 $117

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Monthly average prices

About this property

Location

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Good

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What guests think

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