The Plough

After leaving the property at 8am I was locked out .No staff around. Difficulty getting into the internet.Like a Ben with evening meal which was fully booked . Poor staff supervision.

Hotel really good. Excellent location. A bit disappointed there was no room for us to eat on first night. But hotel was lovely and clean and decor was spot on. Nice there was parking at back of hotel. Would definately stay again.

Run down hotel with no catering & virtually no staff & difficult access to car park. No ventilation in stuffy bedroom as windows were sealed shut. We had to use fire escape at the back for access as front door was locked overnight; no breakfast available so we saw ourselves out. A note on the door gave a mobile number to phone in an emergency, with a warning that response time could be up to an hour! Even Faulty Towers was better than this, tho to be fair the bed was comfortable!

Lovely old coaching inn, tasteful decor. Large bedroom & bathroom. Delicious food in the restaurant. Very helpful & efficient staff. In the centre of Alnwick so convenient for a visit.

Excellent location with its own car parking albeit with a very tight entrance. A busy pub hotel and checking in was somewhat chaotic as there seemed to be difficulty with the check-in software. This hotel does not provide breakfast. Very noisy because of other guests until 4:00am.

Very clean, lovely staff, great parking and good bar. However, the room was freezing and had to sleep in my coat. Radiator never came on even though it was set to high. Also, need more than just 1 sachet of milk.

Perfect location between Barter Book and the Playhouse with bus stop right outside. Clean, quiet, comfortable. Nice patio outside to enjoy summer evenings. Not fancy, but if your tastes are simple and you want an affordable base from which to explore the area, this is the place for you.

It was a pleasant stay after visiting Alnwick Gardens. The room was about average size but walk up on third floor. The room was clean and as usual air conditioning was provided by opening the window. Parking is available but not for the faint of heart if you are not used to driving in the UK. Would consider staying there again if we are ever in the area.

Having been responsible for making a mistake on the booking date as I wasn’t cancelling but changing I found them very inflexible as did Experian as they weren’t getting good communications either. It’s a pub not a hotel. The accommodation was good except a bad smell from the bathroom where there was no fan, and no bath mat. Duvet on bed no problem but no spare blanket in case needed. Not for the unfit as it’s up four sets of stairs and if pub is locked, up a fire escape at the back of the building. Dining room not in use nor lounge just seating in bar kitchen door left permanently open, never saw anyone cooking but don’t want to see in, doesn’t portray a nice ambience. Never anyone to speak to out of pub hours no contact details in case you had a question, a bit laid back. If they served breakfast and had a cosy area to sit it would have potential.

There was no chef so no breakfast- we had to walk into town and this was an extra cost. The room was stiflingly hot with no windows. They provided an ac unit but it didn’t cool at all. They had no hotel WiFi only a link to the cloud with Sky. The room was very small, no chairs cupboards or wardrobe although it was clean and the bed comfortable

Hotel really good. Excellent location. A bit disappointed there was no room for us to eat on first night. But hotel was lovely and clean and decor was spot on. Nice there was parking at back of hotel. Would definately stay again.

After navigating our way through outdoor tables littered with dirty glasses, things started to go wrong on check-in. Sad as being from 3pm, at 4.10pm he room wasn’t ready. Ok, it was 10 mins later but we realised later this was only achieved through cutting corners. Hairs in bath, no teaspoons, only 2 milk cartons, carpet not vacuumed, cobwebs in one bedside light and other one not working, virtually no loo roll, soap dispenser and shower gel dispenser not working. We booked this 2 night stay with filter for ‘breakfast included’ but staff advised not so. On complaining to manager, he eventually was persuaded that breakfast would be provided at no charge. However, breakfast turned out to be only for that first morning, as the violent drunken argument in the next room (to which police were called and an arrest made) disturbed us for 3 hours in the middle of the night. We advised the manager we would not stay for the second night due to all the above factors, and that we would expect a refund via hotels.com. Very disappointing to then see later that, according to hotels.com, he had refused to sanction a refund. This is an over-priced room above a pub, proven by our move down the road for £50 a night less, breakfast included and staff who knew what they were doing.

Room. It serviced twice, millions of cigarette butts and litter, dirty glasses around outside and inside, beer cans…..

Convenient for Alnwick - clean, spacious room

THE PROPERTY IS OBVIOUSLY IN THE PROCESS OF BEING UPGRADED BY THE NEW OWNERS. HOWEVER THERE ARE SO MANY FAULTS WITH THE ROOMS , GENERAL ACCESS, THE COULDN'T CARE LESS ATTITIDE OF THE STAFF, FAULTY LIGHTING & PLUMBING. I THINK PUNCH TAVERNS ( THE NEW OWNERS) SHOULD BE OFFERING REDUCED ROOM RATES TO COMPENSATE GUESTS FOR THE INCONVINIENCE THE UPGRADE CAUSES OR CLOSE THE PLACE UNTIL THE RENOVATION IS FINISHED. LEFT BITTERLY DISSAPOINTED AND THERE WAS NO ONE , APART FROM A CLEANER, TO EXPLAIN OUR CONCERNS,

Great inn option. Friendly staff and clean accommodation. Only comment was that it is a shame they were not offering breakfast when we stayed.

Location is perfect, bed was very comfortable. Suited our needs when we were at a wedding and only needed a bed for the night. Boutique it is not though and was rather expensive for what you get. A toilet that struggles to flush paper and abysmal workmanship on the silicone sealant round the shower. Access to room after hours and egress in the morning via a poorly maintained, rickety fire escape due to no staff on site overnight.

Very clean, lovely staff, great parking and good bar. However, the room was freezing and had to sleep in my coat. Radiator never came on even though it was set to high. Also, need more than just 1 sachet of milk.

Perfect location between Barter Book and the Playhouse with bus stop right outside. Clean, quiet, comfortable. Nice patio outside to enjoy summer evenings. Not fancy, but if your tastes are simple and you want an affordable base from which to explore the area, this is the place for you.

The hotel was clean and comfortable. The room that i was in had a very high window so absolutely no view. The staff were very friendly and informed me that they had literally just taken over the property. Food wasnt an option as due to the take over they had no chef.

Lovely room. Very comfortable. Would recommend

Convenient for Alnwick - clean, spacious room

My room had no Windows, only a very very small Velux, with no blind. It was very tatty, to say the least. I was told breakfast was available from 0800hrs. Couldn’t get access to the restaurant and met other residents looking to get in, but no sign of anyone there. Horrible little hovel!!!

Location is perfect, bed was very comfortable. Suited our needs when we were at a wedding and only needed a bed for the night. Boutique it is not though and was rather expensive for what you get. A toilet that struggles to flush paper and abysmal workmanship on the silicone sealant round the shower. Access to room after hours and egress in the morning via a poorly maintained, rickety fire escape due to no staff on site overnight.

Lovely old coaching inn, tasteful decor. Large bedroom & bathroom. Delicious food in the restaurant. Very helpful & efficient staff. In the centre of Alnwick so convenient for a visit.

Excellent location with its own car parking albeit with a very tight entrance. A busy pub hotel and checking in was somewhat chaotic as there seemed to be difficulty with the check-in software. This hotel does not provide breakfast. Very noisy because of other guests until 4:00am.

Very clean, lovely staff, great parking and good bar. However, the room was freezing and had to sleep in my coat. Radiator never came on even though it was set to high. Also, need more than just 1 sachet of milk.

It was a pleasant stay after visiting Alnwick Gardens. The room was about average size but walk up on third floor. The room was clean and as usual air conditioning was provided by opening the window. Parking is available but not for the faint of heart if you are not used to driving in the UK. Would consider staying there again if we are ever in the area.

There was no chef so no breakfast- we had to walk into town and this was an extra cost. The room was stiflingly hot with no windows. They provided an ac unit but it didn’t cool at all. They had no hotel WiFi only a link to the cloud with Sky. The room was very small, no chairs cupboards or wardrobe although it was clean and the bed comfortable

The hotel was clean and comfortable. The room that i was in had a very high window so absolutely no view. The staff were very friendly and informed me that they had literally just taken over the property. Food wasnt an option as due to the take over they had no chef.

After leaving the property at 8am I was locked out .No staff around. Difficulty getting into the internet.Like a Ben with evening meal which was fully booked . Poor staff supervision.

THE PROPERTY IS OBVIOUSLY IN THE PROCESS OF BEING UPGRADED BY THE NEW OWNERS. HOWEVER THERE ARE SO MANY FAULTS WITH THE ROOMS , GENERAL ACCESS, THE COULDN'T CARE LESS ATTITIDE OF THE STAFF, FAULTY LIGHTING & PLUMBING. I THINK PUNCH TAVERNS ( THE NEW OWNERS) SHOULD BE OFFERING REDUCED ROOM RATES TO COMPENSATE GUESTS FOR THE INCONVINIENCE THE UPGRADE CAUSES OR CLOSE THE PLACE UNTIL THE RENOVATION IS FINISHED. LEFT BITTERLY DISSAPOINTED AND THERE WAS NO ONE , APART FROM A CLEANER, TO EXPLAIN OUR CONCERNS,

The staff were lovely but didn't seem to have had much training. There was a fire door on the second floor which was closed at night. We had to climb the outdoor stairs at night and in the morning. One morning everywhere was locked up, couldn't get to the ground floor. At breakfast there were no fruit juices, yogurts, anything like that.

On check in i was offered breakfast and agreed a time. I came downstairs and found the building completely empty and couldn't find a single member of staff. I was also issued a key for the room without a fob for the entrance but as it turns out that wasn't needed as the night entrance door was broken and tied open. This isn't the first time ive stayed here but its definitely the last. I would strongly recommend you find another place to stay when in Alnwick.

The people were amazing and so kind and accommodating. Would highly recommend. The location was perfect.

Brilliant stay. Perfect location for what we needed and really friendly staff

The hotel was very nice in a great location unfortunately it was very cold and the hotel was understaffed with 2 people seeming to do all the work. Food was good but took over an hour to arrive.

Having been responsible for making a mistake on the booking date as I wasn’t cancelling but changing I found them very inflexible as did Experian as they weren’t getting good communications either. It’s a pub not a hotel. The accommodation was good except a bad smell from the bathroom where there was no fan, and no bath mat. Duvet on bed no problem but no spare blanket in case needed. Not for the unfit as it’s up four sets of stairs and if pub is locked, up a fire escape at the back of the building. Dining room not in use nor lounge just seating in bar kitchen door left permanently open, never saw anyone cooking but don’t want to see in, doesn’t portray a nice ambience. Never anyone to speak to out of pub hours no contact details in case you had a question, a bit laid back. If they served breakfast and had a cosy area to sit it would have potential.

Lovely little hotel apart from being locked in, having to get out via the fire escape with luggage, and finding the hotel place shut down and locked up. Really bizarre situation, with breakfast apparently served from 8, yet not a a soul in site or contactable on phone or email. A shame as great location, friendly welcome the night before and nice room.

Turned up at 21:30 to find the place closed and no one responding to knocking on all the doors etc. had to go and find another hotel late at night

Hotel really good. Excellent location. A bit disappointed there was no room for us to eat on first night. But hotel was lovely and clean and decor was spot on. Nice there was parking at back of hotel. Would definately stay again.

Great central hotel to stay at for Alnwick, Alnwick Castle and surrounding areas

Convenient for Alnwick - clean, spacious room

Location is perfect, bed was very comfortable. Suited our needs when we were at a wedding and only needed a bed for the night. Boutique it is not though and was rather expensive for what you get. A toilet that struggles to flush paper and abysmal workmanship on the silicone sealant round the shower. Access to room after hours and egress in the morning via a poorly maintained, rickety fire escape due to no staff on site overnight.

Lovely old coaching inn, tasteful decor. Large bedroom & bathroom. Delicious food in the restaurant. Very helpful & efficient staff. In the centre of Alnwick so convenient for a visit.

Excellent location with its own car parking albeit with a very tight entrance. A busy pub hotel and checking in was somewhat chaotic as there seemed to be difficulty with the check-in software. This hotel does not provide breakfast. Very noisy because of other guests until 4:00am.

The people were amazing and so kind and accommodating. Would highly recommend. The location was perfect.

Brilliant stay. Perfect location for what we needed and really friendly staff

Perfect location between Barter Book and the Playhouse with bus stop right outside. Clean, quiet, comfortable. Nice patio outside to enjoy summer evenings. Not fancy, but if your tastes are simple and you want an affordable base from which to explore the area, this is the place for you.

It was a pleasant stay after visiting Alnwick Gardens. The room was about average size but walk up on third floor. The room was clean and as usual air conditioning was provided by opening the window. Parking is available but not for the faint of heart if you are not used to driving in the UK. Would consider staying there again if we are ever in the area.

Despite booking a bed and breakfast rate, there was no breakfast served in the Plough. I complained immediately and pointed out that even the welcome note in the room stated breakfast timings. I booked through hotels.com where it clearly stated that breakfast was included. And finally, I have received a receipt from the Plough that says bed and breakfast rate.

Great inn option. Friendly staff and clean accommodation. Only comment was that it is a shame they were not offering breakfast when we stayed.

The staff were lovely but didn't seem to have had much training. There was a fire door on the second floor which was closed at night. We had to climb the outdoor stairs at night and in the morning. One morning everywhere was locked up, couldn't get to the ground floor. At breakfast there were no fruit juices, yogurts, anything like that.

Lovely old coaching inn, tasteful decor. Large bedroom & bathroom. Delicious food in the restaurant. Very helpful & efficient staff. In the centre of Alnwick so convenient for a visit.

Excellent location with its own car parking albeit with a very tight entrance. A busy pub hotel and checking in was somewhat chaotic as there seemed to be difficulty with the check-in software. This hotel does not provide breakfast. Very noisy because of other guests until 4:00am.

The hotel was very nice in a great location unfortunately it was very cold and the hotel was understaffed with 2 people seeming to do all the work. Food was good but took over an hour to arrive.

Nice room, rubbish shower. Had to go and hunt out a member of staff to order breakfast.

Lovely little hotel apart from being locked in, having to get out via the fire escape with luggage, and finding the hotel place shut down and locked up. Really bizarre situation, with breakfast apparently served from 8, yet not a a soul in site or contactable on phone or email. A shame as great location, friendly welcome the night before and nice room.

There was no chef so no breakfast- we had to walk into town and this was an extra cost. The room was stiflingly hot with no windows. They provided an ac unit but it didn’t cool at all. They had no hotel WiFi only a link to the cloud with Sky. The room was very small, no chairs cupboards or wardrobe although it was clean and the bed comfortable

The hotel was clean and comfortable. The room that i was in had a very high window so absolutely no view. The staff were very friendly and informed me that they had literally just taken over the property. Food wasnt an option as due to the take over they had no chef.