Warbrook House Heritage Hotel

Parking was easy and safe. The double room was small and it would be advisable to check with the hotel to ensure you get a decent sized room. On our last morning there was no water for washing or shower. I had to find a receptacle and carry water to the room from the pantry in order to wash and flush the loo. I know this was beyond the hotels control but it was awkward. I asked for a refund and was given £28 pounds. The ambience to the place is lovely as is the surrounding parkland. Staff were very good. Just a sad set of circumstances took the edge of our visit. We would consider returning but on the proviso the room was to our needs.

Waitress made the stay and she has been promoted to reception which is not a bad thing as the receptionist had a sour manner. Bar man had no customer service either. A wedding venue, empty and void of warmth and customer care but very pretty.

Our room, whilst having a double bed in it was such a peculiar shape that the person sleeping on the right was bang up against the wall with the smallest of gaps at the bottom of the bed making it interesting if you needed to get out with someone in bed on your left. Fundamentally it’s a single room with a double bed in it. The bathroom shelf hung out beyond the top of the toilet seat when lifted meaning that the toilet seat was at a jaunty angle. Breakfast on the Monday morning was not up to the usual standard. The buffet ran out! Yes it was topped up on request, but pay attention please. Having our plates removed mid meal by a staff member who had a pile of other customers dirty plates in her hand was an interesting method. One could consider more training is required in customer service. The reception staff, as always, were lovely as are the staff in general. This is I believe the 6th time we have stayed at the Warbrook. We were a little disappointed on this occasion although we will stay there again

Breakfast was great. Hotel was clean. Staff excellent. The Plumbing in our room was under standard, tap dripping and sink blocked, shower pressure very low and water temperature tepid, window sash broken, blocks of wood used to keep window open. When reported the plumbing was informed that the plumber did not work weekends

We stayed in one part of the Grange , which needs refurbishing. Not the main hotel or even the main grange building. The curtains were old , the bathroom shower unit needs descaling. The bedroom wardrobe and other furniture looked old. No safe , insufficient hangers . The bed had a very plain white duvet cover , not even a cushion or runner with a bit of colour . The external door to the building and window sills were rotten and door wouldn’t close, it didn’t feel secure. We had dogs with us so appreciated that we couldn’t be in the main house but the photos on the website of a Grange Room did not look like our rooms . Very disappointing as it was a treat for my friend celebrating her milestone birthday which I’d mentioned to the hotel beforehand and had asked them to put some kind of birthday greeting in her room . There was nothing . On the plus side , the amenities were fine . Two bottles of hair/body cleanser . Plus soap added the following day . Tea/ coffee was provided and two individual biscuits on each day . The pet facilities were nice, a comfy dog bed and a large food bowl and we appreciated being in the ground floor . The grounds and main house were beautiful and even the Grange looked nice from the outside but not our building. However, the food each evening was very good, and the breakfast and the staff were lovely and helpful. We had a nice time but expected the accommodation to be a little bit more up to date.