Holiday Inn - Brownsville by IHG

Absolutely terrible experience. This place feels less like a hotel and more like a towing scam operation disguised as one. The customer service is awful. The staff are not openly rude, but they constantly play dumb whenever there is a serious problem to resolve. Nobody takes responsibility for anything. My vehicle was towed while I was literally checking into the hotel. I ended up paying almost $300 to get it back; and that was supposedly after a “discount.” Their system is ridiculous. They require you to place a small parking card on the dashboard to show you are a guest, BUT they only give you the card after you complete check-in. Meanwhile, the towing company is apparently circling the parking lot like vultures waiting to snatch vehicles before guests even finish registering. There is absolutely no common sense involved. No one checks whether the owner is inside checking in. No courtesy call. No warning. Nothing. If the card is not on the dashboard immediately, they tow you; even if you are actively becoming a paying customer. And the hotel staff could not care less. They act like this happens every day and like it is somehow your fault. Honestly, it feels like the hotel and towing company are working together to squeeze money out of guests. I have never seen such predatory treatment of customers in my life. Avoid this place unless you want your trip ruined and your wallet emptied before you even get to your room.

Great staff!

Room had a really bad odor and restroom was not clean properly , drugs were found on the floor of the restroom ….

Decent but the shower didn’t work well.

Clean room, excellent staff, and close to restraints and shopping