Name: Staybridge Suites Rochester University by IHG
Address: 1000 Genesee Street, 19th Ward, Rochester, New York, United States of America, Rochester, Monroe County, US
Price range: $149–$526 per night
Rating: 8.63

What guests think

Travellers describe Staybridge Suites Rochester University by IHG as friendly and clean, with spacious suites and kitchenettes, river views and paths, and convenient access to the University of Rochester and airport, though roadworks and the surrounding area receive mixed reactions.

Many enjoy the free breakfast and evening social hour, though some found breakfast basic or service brusque. Some reviewers note noise, minor maintenance problems, or less appealing views. Amenities vary: the pool is closed, the bar or happy hour may be limited, and ongoing renovations can affect the stay. Expect a comfortable, convenient base near campus.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: the pool is closed and the bar or its hours can be limited, but there are social spaces like a deck or patio, fire pit, a small fitness room, and easy, secure parking. Renovations and construction are noted.

Related guest reviews

10

AUDRY

May 20, 2025

·

Stayed 4 nights

The river view was amazing and great walking alongside on paved paths. For family stay the suite was perfect because of extra gathering space. Community lounge and fire pit was also very nice.

10

Kathleen McCracken

Jun 8, 2024

·

Stayed 1 night

This was our second trip to Rochester in 6 years. We always stay at this hotel. The riverview is spectacular watching the wildfowl in the morning and evening is great. 5 mins from great restaurants.Has a bar and common area. We met our son for his birthday and had a nice celebration in the lobby. For walkers it is attached to a nice walking path across the river or in the park. The rooms were large and well layed out. Has a fitness center too! Was very clean and the breakfast had alot of variety. We highly recommend this for your next stay. We will certainly return.

4

Matthew

Oct 30, 2023

·

Stayed 3 nights

Consider just eliminating the gym, in current condition. Also, I received an email the day of checking in that the pool was non- functional and that I could not get a refund. If one could only swim in the Genny. Most of the staff were very cordial, including housekeeping. There were staff over this weekend on food service however that ran on with profanity, with either friends, or whoever repeatedly, talking at a volume that no one could avoid not hearing. Not a shock, just very unprofessional. Good location but not worth the quality of the facilities, or potty mouths. Sorry.

4

Kyle

Jul 10, 2023

·

Stayed 1 night

Property under construction & we were not notified. Lobby was so loud & completely filled w Sheetrock dust. No pool, but online says there is a pool. Front desk woman was rude. Will not stay at a Staybridge again.

8

Lori

Mar 18, 2024

·

Stayed 2 nights

Clean room Fitness center is small but well maintained Easy parking and a 15 min drive to Convention center, blue cross arena, RIT and U ROC Decent breakfast- coffee wasn’t great and there is no ice machine But that would not stop me from staying here again.

10

Lloyd

Oct 17, 2025

·

Stayed 2 nights

Kitchen was nice to have, was actually unexpected! Staff was super friendly Parking was safe and secure

8

Joanne

Jul 23, 2024

·

Stayed 1 night

This is a dog friendly hotel. I had no idea when I reserved a room. That info needs to be on your website!!

10

Peter

May 24, 2023

·

Stayed 1 night

Friendly awesome staff, great renovation, room smelled fabulous, outdoor patio was lovely and location on river walk was perfect.

8

Heather

Jul 29, 2024

·

Stayed 1 night

There is no pool. But they do have a bar and breakfast in the morning. The staff at breakfast was not the greatest. Construction around the property. But overall very satisfied!

6

Julie

Jul 21, 2024

·

Stayed 1 night

Our room was nice and clean. Overall the stay was fine. A few things to note: Location wasn't great, there was HORRIBLE construction all around hotel/ a ripped up road, one way street was not great. The bar was not open (even on a weekend night?!) and there is no pool. (Yes, I see that is listed by the hotel as being closed permanently) The breakfast was ok, but the chef seemed rude to some other guests saying there was no additional food and to keep the lid of the food closed. There was also a very strong/odd smell in the hallway.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is praised across many reviews, with rooms frequently described as very clean. A few mention construction dust, hallway odors, or isolated maintenance issues.

Related guest reviews

8

Xina

Aug 1, 2025

·

Stayed 8 nights

Clean, quiet, nice helpful staff, and plenty of parking.

2

Tu

May 30, 2023

·

Stayed 1 night

Got a room with clogged toilet! The staff offered a plunger to do it ourselve! We spent the night with a clogged toilet, gross! Terrible experience here!

10

Robert

Aug 4, 2024

·

Stayed 1 night

Very very clean. Front desk clerk was very friendly. Breakfast a was good and our room was very quiet. We will be back

10

Heidi

Oct 21, 2024

·

Stayed 2 nights

Hotel and rooms were impeccably clean. Danielle was incredibly wonderful and helpful with our stay. Location was amazing with a river view with paths that we enjoyed taking walks around. Breakfast was good and there's coffee and tea available by front desk 24/7. I would definitely come back here for my next visit.

10

Alexandre

Aug 24, 2023

·

Stayed 1 night

Beautiful hotel and friendly staff. Even with the ongoing renovations, we had a great stay at this hotel. Perfect location, clean rooms and amazing staff. Will definitely stay again.

8

Priscilla

Sep 8, 2025

·

Stayed 2 nights

he room we stayed in (413) was very clean. I always do a wipe-down when I arrive, and I was impressed that there was no dust or dirt so this was a big plus for me. The view from the room wasn’t great, as it overlooked the parking lot and neighborhood homes, but that wasn’t a deal breaker. Bed was clean and comfortable. The complimentary breakfast was a nice perk, though I didn’t enjoy it as much as I have at other places, my husband, however, had no complaints. The food area felt a bit cramped, but there were plenty of nice seating options available. The immediate area near the water is pleasant, but I wouldn’t recommend walking too far in other directions at night. There’s a convenience store right across the street that’s well-stocked and appears to be open 24 hours. Every staff member I interacted with was friendly and helpful. Overall, I would stay here again.

10

Tammy

Oct 18, 2023

·

Stayed 1 night

Beautiful and clean hotel!

4

Kyle

Jul 10, 2023

·

Stayed 1 night

Property under construction & we were not notified. Lobby was so loud & completely filled w Sheetrock dust. No pool, but online says there is a pool. Front desk woman was rude. Will not stay at a Staybridge again.

10

Kimberly

Feb 19, 2024

·

Stayed 3 nights

Clean , nice staff, had a great breakfast that saved time and money during our visit. Quiet

6

Julie

Jul 21, 2024

·

Stayed 1 night

Our room was nice and clean. Overall the stay was fine. A few things to note: Location wasn't great, there was HORRIBLE construction all around hotel/ a ripped up road, one way street was not great. The bar was not open (even on a weekend night?!) and there is no pool. (Yes, I see that is listed by the hotel as being closed permanently) The breakfast was ok, but the chef seemed rude to some other guests saying there was no additional food and to keep the lid of the food closed. There was also a very strong/odd smell in the hallway.

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AI-generated summary based on recent guest reviews

Rooms

Suites are roomy and comfortable with in-room kitchens and some river views. Occasional complaints include noise from equipment or halls, bedding comfort, or compact bathrooms.

Related guest reviews

10

AUDRY

May 20, 2025

·

Stayed 4 nights

The river view was amazing and great walking alongside on paved paths. For family stay the suite was perfect because of extra gathering space. Community lounge and fire pit was also very nice.

10

Theresa

Jul 25, 2025

·

Stayed 2 nights

The staff at this hotel are very friendly and helpful. The rooms are spacious and quiet.

8

Christopher

Mar 28, 2025

·

Stayed 2 nights

Good area. Room was spacious. Bed and bedding needs work.

10

David

Feb 4, 2024

·

Stayed 2 nights

We have stayed at the Hilton Garden Inn and Marriott Courtyard previously visiting our UR undergrad son and this time tried the Staybridge Suites. The location couldn’t be beat (closest walk to campus), the WiFi was excellent (unlike the Hilton) and the room was spacious. The bathroom was a little cramped, but that was fine for what we were expecting. Overall, a great experience- we will return!

10

Miriam

Oct 16, 2023

·

Helpful and welcoming staff, convenient location if you need to be on the UR campus, and good value for money. The room was comfortable and clean.

8

Kristin

Jan 21, 2024

·

Stayed 1 night

Room was very comfortable and clean. The view of the river was great. The only issue was the radiator/heater. It was so loud and every few minutes it would beep 6 times loudly. To solve this we turned off the heat completely and it still beeped all night long! Even off! It woke us up so often during the night that we decided not to book for another night. Everything was great except for this and the walls were a bit thin so outside noises were also easily heard.

10

Marea

Aug 8, 2024

·

Stayed 3 nights

Wonderful! We had a 2 bedrooms and 2 bathrooms for our family of 5- just what we needed

10

Jack Carson

Sep 23, 2024

·

Stayed 5 nights

Very quite only problem was would have liked king bed instead of queen

10

Steven

May 18, 2024

·

Stayed 3 nights

Very pleasantly surprised with size of room, amenities, cleanliness, and firm mattress. The room was up to date and had a small kitchen with full refrigerator and sink and paper towels, sponge, and cleaning supplies. There was more, but I did not prepare any meals. The mattress was firm and comfortable. Although the bathroom was handicap accessible, it would be difficult to get a wheelchair close to the shower/tub. I would gladly stay again.

10

Brandon

Jul 11, 2024

·

Stayed 2 nights

The room had more to it than I expected. Which is great! Parking isn't too bad either.

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Service

Service is widely described as friendly, welcoming, and helpful, with shout-outs to front desk and dining staff. Sporadic negatives include rudeness, billing or deposit disputes, and poor communication.

Related guest reviews

2

kay

Jan 31, 2024

·

Stayed 1 night

Front desk associate very rude and short.

2

Qiuying

Aug 25, 2024

·

Stayed 1 night

I arrived at this hotel at around 10:30PM on August 18 to check in to my reservation for my one night stay with my husband. The receptionist told me that there were no available rooms. She said the reservation I booked on Expedia should not have gone through. She also said that they were only allowing 3 night stays because they were busy for college move-in day. So I asked if they were still going to charge us and she replied no. We didn’t want to inconvenience her so we decided to stay at a different hotel. We left at around 11:15PM. Then at 12:42AM I received a call from this hotel by a male employee saying that I did not need to come to their hotel anymore. I answered that I was there at 10:30PM and they didn’t have a room for me. However the hotel charged me $266.76 for the room we did not stay in. I messaged Expedia explaining the situation. Expedia talked to the hotel, to which the hotel said that we canceled our reservation and they couldn’t refund the money The Expedia team also were not reading our messages thoroughly and kept saying the same thing I assume because they were written in Chinese I believe that this misunderstanding was not our fault and Expedia and the hotel should have done a better job at communicating

10

Lisa

Nov 10, 2025

·

Stayed 1 night

Front desk service is amazing, everyone is very friendly. Rooms and clean and comfortable

8

Kristin

Nov 28, 2025

·

Stayed 1 night

The hotel was great, but the highlight of our stay was the amazing and wonderful Front Desk Manager, Jesus Santiago. Beyond friendly, very professional and 100% fantastic. He answered our questions about the different neighborhoods, had great insights about the area and was extremely helpful and courteous.

10

mary

May 27, 2023

·

Stayed 2 nights

Everyone was so helpful and friendly. Breakfast and happy hour were great.

10

Kristin

Apr 22, 2025

·

Stayed 1 night

Great view, close to attractions. The lady at the front desk at evening shift was kind and courteous on 4/21. Pleasantly surprised at the complimentary appetizers and drinks during social hour. Chef Mark made delish macaroni and cheese and the breakfast was great as well. Highly recommended this incredible stay .

10

Kristin

Aug 2, 2023

·

Stayed 1 night

I have never stayed at a hotel where the staff are so friendly. This goes beyond helpful and professional: they truly approach their jobs as a labor of love. From the dining room staff --the man who saw that everyone had drinks (at a buffet breakfast!) and the woman who cooks the food for the breakfasts and the social --BBQ meals!!-- and decorates for the holidays, to the front desk people. . . these folks are so impressive. I noticed, too, that several people were staying there for longer terms (getting houses rebuilt, etc.). One of these guests I met in the elevator and she told me she was treated like family. I saw these interactions and felt so grateful for the warmth I observed in all of these interactions. Of course, the food was good, the beds were comfy, the rooms were pleasant, and the renovations will be beautiful when complete. Those things are important but also more common in hotel accommodations. The people here make this an extraordinary hotel. I would return in a heartbeat!

8

Amy

Apr 28, 2024

·

Stayed 1 night

Staff was incredibly friendly. Great happy hour with food and drink incuded. Staff got guests mingling, which was fun.

10

Scott

Jan 14, 2023

·

Stayed 2 nights

I drove up to Rochester with my son to help him move out of his apartment. After making a 2 night reservation it became clear that we would only be needing one night, but I could not change the reservation before the 7 day deadline. However, the manager Joanne G. was kind enough to waive the 1-night penalty fee...thanks in large part to Hotels.com rep. reaching out on my behalf. The hotel is clean and the breakfast was excellent. We'll stay here again if we're back in the area

10

Ashley

Dec 24, 2025

·

Stayed 1 night

Exceptionally friendly staff. Mark W from the kitchen is a sweetheart

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Location

Location is convenient for the University of Rochester, hospital, airport, and riverside paths. Several reviewers caution about nearby road construction, limited dining options, or the surrounding area feeling rough at times.

Related guest reviews

10

JIANG

Apr 19, 2025

·

Stayed 1 night

Nice room and 5 mins walking to university of rochester

10

Kathleen McCracken

Jun 8, 2024

·

Stayed 1 night

This was our second trip to Rochester in 6 years. We always stay at this hotel. The riverview is spectacular watching the wildfowl in the morning and evening is great. 5 mins from great restaurants.Has a bar and common area. We met our son for his birthday and had a nice celebration in the lobby. For walkers it is attached to a nice walking path across the river or in the park. The rooms were large and well layed out. Has a fitness center too! Was very clean and the breakfast had alot of variety. We highly recommend this for your next stay. We will certainly return.

6

Francisco

Jun 29, 2024

·

Stayed 1 night

There’s really nothing wrong with the hotel itself! It’s the surrounding area!! Drug dealers down the street and people zombied out!! Then the road construction right in front is a no go also!!

10

Sheri

Aug 18, 2023

·

Stayed 1 night

I loved that it was right on the Genesee river.

10

Barbara

May 6, 2025

·

Stayed 1 night

Good and friendly go to if you want to be close to U of R

2

U

Aug 7, 2025

·

Stayed 1 night

This hotel is unsafe and next to ghetto!!

10

GRETCHEN

Jun 13, 2024

·

Stayed 1 night

Very pleased overall. Very convenient for visiting University of Rochester. Would definitely stay here again.

10

Laura

Feb 6, 2023

·

Stayed 1 night

Friendly, close to airport, clean

8

Jessica

Jun 17, 2024

·

Stayed 1 night

Area in general is a bit run down and they are ripping up the street right in front of the building but the staff and room itself were excellent.

10

Cynthia

Jun 12, 2024

·

Stayed 3 nights

Every thing was great. Close to the hospital which was what i needed.

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Dining

Breakfast often earns praise for variety and quality, and many appreciate the evening social hour with complimentary drinks or snacks. Others found breakfast basic or encountered curt staff or limited bar service.

Related guest reviews

10

David

Apr 14, 2024

·

Stayed 2 nights

Very nice staff. Good breakfast and a cute little bar for a beer and a snack. Right on the river.

10

Ellen

Aug 5, 2025

·

Stayed 1 night

My kids said the breakfast wasn't very good. The cook was openly grumpy. Bad day I guess.

10

Chunha

Apr 17, 2024

·

Stayed 2 nights

Clean, friendly place. Enjoyed the social hour with free drinks. Breakfast was yummy too!

10

Kim

Apr 10, 2024

·

Stayed 1 night

We did not stay long at Staybridge Hotel, this was a back up option since the initial stay booked through another site felt me feeling unsafe. I knew I could actually sleep with peace of mind when we pulled up to the front door. The property was beautiful and inviting. The 2hr happy hour was a pleasant addition not expecting to enjoy a free beer and pizza slice before ending the night early. I’ve saved IHG hotels in my favorites due to our lovely experience at this property.

10

Pamela

May 1, 2023

·

Stayed 1 night

The breakfast to go/buffet was not good but everything else was great

10

Kristin

Apr 22, 2025

·

Stayed 1 night

Great view, close to attractions. The lady at the front desk at evening shift was kind and courteous on 4/21. Pleasantly surprised at the complimentary appetizers and drinks during social hour. Chef Mark made delish macaroni and cheese and the breakfast was great as well. Highly recommended this incredible stay .

10

Elizabeth

Oct 16, 2025

·

Stayed 1 night

Breakfast was excellent with many options.

8

Amy

Apr 28, 2024

·

Stayed 1 night

Staff was incredibly friendly. Great happy hour with food and drink incuded. Staff got guests mingling, which was fun.

6

Chris

Jul 7, 2024

·

Stayed 3 nights

Best part was proximity to the path and bridge that goes along the river on the other side. Breakfast existed, but basic and plain. For example, the hard boiled egg was frozen solid. Only yogurt was sweetened. No bar seevice as advertised. All workers were very nice. Not many food places or markets nearby. I can live with all of it in exchange for proximity to the college, river, and bike path/walking trail. The trail is a gem.

6

Julie

Jul 21, 2024

·

Stayed 1 night

Our room was nice and clean. Overall the stay was fine. A few things to note: Location wasn't great, there was HORRIBLE construction all around hotel/ a ripped up road, one way street was not great. The bar was not open (even on a weekend night?!) and there is no pool. (Yes, I see that is listed by the hotel as being closed permanently) The breakfast was ok, but the chef seemed rude to some other guests saying there was no additional food and to keep the lid of the food closed. There was also a very strong/odd smell in the hallway.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$136
February	$149
March	$162
April	$181
May	$228
June	$189
July	$192
August	$212
September	$229
October	$226
November	$173
December	$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $208	16 $208	17 $243	18 $526	19 $255
20 $171	21 $184	22 $211	23 $221	24 $190	25 $292	26 $217
27 $149	28 $185	29 $199	30 $243

Su	Mo	Tu	We	Th	Fr	Sa
				1 $311	2	3
4 $155	5 $182	6 $208	7 $185	8 $208	9 $296	10 $270
11 $154	12 $182	13 $178	14 $182	15	16	17
18 $154	19 $185	20 $182	21 $190	22 $195	23 $182	24 $208
25 $167	26 $176	27 $207	28 $199	29 $238	30 $203	31 $195

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Kitchen, River View

Suite, 2 Bedrooms, Accessible Bathtub, Kitchen (Mobility)

Studio Suite, 1 Queen Bed, Kitchen

Suite, 1 Bedroom, Kitchen, River View

Suite, 2 Bedrooms, Kitchen, River View

Suite, 2 Bedrooms, Kitchen

Suite, 1 Bedroom, Roll-In Shower, Kitchen (Mobility Accessible)

Studio Suite, Kitchen

Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility)

Suite, 1 Bedroom, Kitchen

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites Rochester University by IHG

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Prices for upcoming dates