Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.

Are pets allowed at the property?

Yes, pets are allowed with a fee of CAD 25 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests must contact the property at least 24 hours before arrival to make arrangements.

What accessibility features are available for guests with disabilities?

The property has an elevator/lift, but it is not wheelchair accessible. Guests are encouraged to contact the property for specific accommodations.

What is the location of the property in relation to key landmarks?

The hotel is located within a 10-minute walk of Lake Superior and Thunder Bay Tourist Pagoda. It is 0.4 mi from OLG Casino Thunder Bay and 0.5 mi from Magnus Theater.

Are children allowed to stay at the property?

Yes, children are allowed to stay at the property. There is no minimum age requirement for children to stay for free.

Quality Inn & Suites Thunder Bay Downtown

What guests think

In many reviews of Quality Inn & Suites Thunder Bay Downtown, guests praise clean, modern rooms, friendly staff, and a location near the waterfront and downtown, while noting downsides like small rooms, train and street noise, and limited gated parking.

Several guests felt the surrounding area was rough, with visible homelessness, and appreciated the fenced lot that locks overnight. Breakfast feedback ranges from very good with ample options and strong coffee to complaints about cold or mediocre hot items and disposable plates. Service is often described as courteous and helpful, though a few report housekeeping lapses, slow or confusing check-in, or unresolved maintenance issues. Overall, it suits travelers seeking a modern budget stay close to downtown sights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is mostly in a gated lot across the street that locks overnight, and on-site spaces are limited and tight. Several reviews also mention elevator outages or slow service, making access inconvenient at times.

Related guest reviews

8

Beatrice

28 Oct 2024

·

Stayed 1 night

Unfortunately, my visit coincided with elevator refurbishing so it was out of service. The laundry and phone were also out of service. The room itself was nice and I appreciated the continental breakfast.

8

Jon

2 Aug 2025

·

Stayed 1 night

Good place to stay in Thunder Bay. I was only there for one night but I liked that they have a parking lot located just across the street that is locked at night from 11am to 6am (hotel staff can open if arriving late or leaving early) as well as a few spots directly at the back of the hotel. The room appeared clean and the A/C worked. The door and walls were not the best for keeping noise out but it was not very busy so this was no issue. I left early before the continental breakfast started.

8

Glenn

21 Sept 2024

·

Stayed 1 night

The elevator stopped working while were in it. They fixed it quickly but it was very disconcerting. We used the stairs thereafter but it was a bit off putting.

10

Jenn

22 Oct 2025

·

Stayed 2 nights

Newly remodeled, nice staff, central location. Two parking lots, one is gated and locked from 11pm-7pm which is nice.

10

Ben

31 Oct 2025

·

Stayed 1 night

Room was clean and comfortable, excellent breakfast, good coffee machine. Popcorn was a great touch and friendly front desk staff. Perfect location and good parking locked at 11pm until 6am. We will be returning our next visit in Thunder Bay

4

Glenn

19 Nov 2024

·

Stayed 1 night

Our room was on the 4th floor and the elevator was not functioning. Very hard for a couple of seniors. No offer for a room on lower floor. Not the best breakfast either. This facility really needs to improve!

10

Pam

20 Jul 2025

·

Stayed 1 night

It had a gated parking lot.

6

Dianne

21 Oct 2025

·

Stayed 1 night

Location felt dodgey. Parking was limited and very tight spaces. Hot breakfast items were cold. Bagels were stale.

8

Carole

5 Sept 2025

·

Stayed 1 night

Great boutique hotel, close to the waterfront area. I liked that it had a secure, gated parking lot and the decor was a little funky. Didn't try the included breakfast unfortunately.

4

Cynda

20 Oct 2025

·

Stayed 2 nights

I question if this is a Best Western Anymore - no longer Best Western signage on property. I would say do not stay here, the room we received was not at all like is shown on line. The breakfast was NOT good - sausage and eggs were pretty much inedible. Your car needs to be locked up with a 6 foot security gate around the lot if that tells you anything about this property. Definitely not worth what we paid. Keep Looking!!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns frequent praise for tidy, well-kept rooms, but reports of missed housekeeping, dirty common areas, and occasional odors appear in multiple reviews.

Related guest reviews

2

Jordan

16 Oct 2025

·

Stayed 5 nights

Didn’t try the breakfast but my room was beyond filthy.

6

Kathleen

19 Oct 2025

·

Stayed 4 nights

The communal areas were dirty. We had service to our room once in four days. Never had the room resupplied. Food was mediocre. This is not a rating of over 8 as advertised by Expedia!

4

Sharon

1 Aug 2025

·

Stayed 1 night

Not a good neighborhood at all. Hotel appeared not very clean. Burnt popcorn in the maker up front. Staff helped you but not friendly at all. Did not feel like our vehicle was safe, even in the gated area provided. AC unit had excess water in it and the fan was loud. Bathroom was not cleaned well and if someone was in bathroom you couldn’t open the front door.

10

Charles

9 Feb 2026

·

Stayed 1 night

Very clean, staff is friendly and helpful

10

Morgan

23 Sept 2025

·

Stayed 4 nights

Room was impeccably clean, everyone was very friendly and breakfast was great!

10

Charles

7 Jan 2026

·

Stayed 1 night

Staff was very helpful and polite, the room was very clean, and it was very spacious

4

Duncan

27 Sept 2025

·

Stayed 5 nights

Stayed five days . Noticed hairs left on shower walls. Told front desk hairs were still there after five days. Other issues were floor not cleaned , toilet not cleaned, sink not cleaned, counter not cleaned, towels not supplied . Mentioned cleanliness every day to front desk yet nothing improved. Last morning had to ding breakfast staff to get spoons , butter put out. Overall a disappointing stay for a Best Western affiliated hotel.

2

Jody

5 Jun 2025

·

Stayed 1 night

I enjoyed that the room was on the ground floor. The smell was unpleasant, not sure if it was because we were across from the laundry room or not. There was hair in the bathroom stuck to the crevices of the wall by the shower, finger prints on the glass shower doors as well as small bugs crawling on the floor. Almost a week after the stay I checked my credit card statement and was charged am extra $29.66. After inquiring about the charge the manager said it is a pet fee, upon the housekeeping cleaning the room she said I had a pet. My partner and I do not own pets as we both have allergy to pet hair. The manager said he would speak to housekeeping and if a refund is justified he would give to me...unreal...I seriously have no pets, if you knew me, I woukd not even allow a pet in my vehicle as I can not stand the hair!! Waiting for rectification from Superior Shores Hotel.

8

Kim

7 Aug 2025

·

Stayed 1 night

The room was okay. However , it needs a better cleaning. Like the air vent in the washroom needs to be vacuum the build up dirt. There’s stain on the walls. Bathroom vanity need a bit bigger, there’s barely any space for our stuff .

10

Shima

7 Nov 2025

·

Stayed 1 night

We stayed here last night and really enjoyed our stay. The room was very clean, the bed was comfortable, and the breakfast was awesome! I would definitely recommend this place for a great rest and a pleasant stay.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are newly renovated with modern decor and comfortable beds, but many note compact layouts, small bathrooms with barn-style doors, and noise from trains or thin walls. Some guests also experienced heating or ventilation issues.

Related guest reviews

8

Thomas

8 Oct 2025

·

Stayed 2 nights

Very nice renovation of old motel with great decorating. Fixtures, doors, furniture very nice and functional. Comfortable bed and nice shower. Room and property very clean. Room quiet except for when train goes through town. Signage is poor and it is not clear were to park to check in and unload. The area for this has bad traffic flow. Parking long term is across the street in fenced lot that is easy access. Breakfast was petrified eggs soupy oatmeal and no fresh coffee. Location great for walking to lakefront or downtown to restaurants.

10

Murray

13 Aug 2025

·

Stayed 1 night

Our room was clean and a good size. Beds were very comfortable. Bathroom is on the smaller size but worked efficiently with excellent water pressure in the shower. Only issue inside the room is the bathroom barn door. Total lack of privacy due to this design. We really appreciated the fenced parking that is secured overnight. Other reviews have complained about this, but we had extra confidence that our vehicle was safe and secure. Overall we had a very good 1 night stay and would stay here again.

6

Emilio

8 Sept 2025

·

Stayed 1 night

No heat in room

10

Lee

3 May 2025

·

Stayed 2 nights

The train passing by was loud

8

Derek

1 Nov 2025

·

Stayed 1 night

Front desk staff was helpful and relatively quick. Our room was clean but quite small. Bed was very comfortable. Also poor ventilation in the bathroom.

6

Carol Lynn

28 Oct 2025

·

Stayed 1 night

The room was pretty clean , but we weren’t able to regulate the heat and it was cold .

6

Julie

17 Jul 2025

·

Stayed 1 night

I was expecting a little more from this hotel. Only one person was on the desk and it was busy. The rooms were small and the door on the bathroom was a sliding barn door, which provided very little privacy.

8

Jodi Samantha

30 Oct 2025

·

Stayed 1 night

The room was clean, but the mattress protector was like sleeping on plastic sheets. Warmer blankets would be nice.

8

Melanie D

22 May 2025

·

Stayed 4 nights

Hotel is nice enough, clean, but rooms maybe a bit on the small size. Not much space between bed and wall or between toilet and sink - in my room anyways. Shower is tiny. Walls seem a bit thin as noise could be heard from other rooms or the hall; I could hear snoring from another room for example. Surrounding area is a bit concerning, lots of homeless around and/or people who are drinking or doing drugs out in public. Bus terminal directly behind hotel seems to be a bit of a hang out for some of them. Not the hotel's fault but there were times where I picked up the pace walking as it didn't feel totally safe. It's unfortunate as it's good walking distance to many places. Marina is very close by, nice place to walk around.

8

Jermaine

27 Jul 2024

·

Stayed 2 nights

Hotel rooms are renovated very cute would stay again room was clean it was just noisy and kept getting a smell of sewer and cigarettes coming in the room. The hallway smells like sewage for some reason

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AI-generated summary based on recent guest reviews

Service

Service is often described as friendly, accommodating, and efficient. However, some guests reported long or confusing check-ins, unaddressed maintenance issues, or housekeeping not servicing rooms as expected.

Related guest reviews

8

Harsharan

24 Sept 2025

·

Stayed 5 nights

The staff was wonderful! Very on top of customer service and requests.

2

Robert

9 Mar 2025

·

Stayed 1 night

Booked by mistake. Wanted to book the superior inn. No refund offered or given. Terrible customer service would not recommend

6

Judi

17 Aug 2025

·

Stayed 1 night

The room was lovely and comfortable. Something happened to the computer system and we had about an hour wait to check in along with many others. The clerk was frustrated but should of told us what was happening, he was focused on talking to tech support. The rooms hand soap was empty and we only had 1 reg coffee pod. When we asked if we could have breakfast early (it was all set up) we were told no wait til 7 am. So we left at 6 as we had a long drive to go. For the price charged I expected a little more.

8

Daniel

21 Sept 2025

·

Stayed 7 nights

Hotel is clean and well renovated. Hotel amenities are spare but provided free of charge. Staff is friendly and while I didn't have any questions for them I watched them provide excellent service and direction to several guests who asked.

10

Charles

9 Feb 2026

·

Stayed 1 night

Very clean, staff is friendly and helpful

10

Charles

7 Jan 2026

·

Stayed 1 night

Staff was very helpful and polite, the room was very clean, and it was very spacious

10

Usama Tariq

18 Jul 2025

·

Stayed 1 night

Excellent staff, very helpful!

2

Brett

29 Jul 2025

·

Stayed 1 night

Tried to upgrade my room and front desk person extremely rude and offered no assistance

2

Vajinderjeet

5 Oct 2025

·

Stayed 3 nights

Stayed 3 nights but they didnt make the room even once. Left tag outside to make the room and talked to receptionist. Still no one came to make the room. Pathetic management and service.

4

Chi

15 Oct 2025

·

Stayed 3 nights

The bathroom exhaust was leaking water onto the floor. Staff were not helpful in addressing the issue.

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AI-generated summary based on recent guest reviews

Location

Central for walking to the waterfront and downtown restaurants, but many guests felt the immediate area was rough and unsafe, especially at night, and trains can be audible.

Related guest reviews

8

Neil

5 Jul 2025

·

Stayed 1 night

Fine place for an overnight stop. Reasonable location. Good breakfast

8

Nancy

30 Aug 2024

·

Stayed 1 night

Terrible location but the hotel was clean, staff friendly, and breakfast good. Also, have to use stairs to access front desk from parking lot and then back down stairs to get to the elevator.

8

Nancy

27 Sept 2024

·

Stayed 1 night

Nice, modern hotel but a sketchy area in the downtown and waterfront.

2

Linda

3 Aug 2025

·

Stayed 1 night

First indication not to stay was parking your car in a fenced parking lot that the gate closes at 10 . Next entrance was soiled , elevator floor was dirty , room was extra small . Outside the hotel we saw 5-6 police cars patrolling because of all the homeless , crackheads & thugs hanging around the outside . We gave up our fees ( no refund) to go elsewhere ,, HIGHLY NOT RECOMMENDED ,

8

Helen

8 Sept 2025

·

Stayed 3 nights

Hotel and staff were good. Neighborhood was questionable.

6

Laura

26 Aug 2025

·

Stayed 2 nights

We booked this property on a whim because of the price, but we should know by now that you get what you pay for. It’s a strange layout and we were on the second floor but could hear every time the phone range at the desk. The decor is very busy. Personally, I’m looking to relax when I travel so I prefer a more subtle decor. The fact that the car lot was locked like a towing compound at night made me concerned about the safety in the area. The breakfast was okay, and it was walkable to the harbour front and the downtown, although the downtown itself is in bad shape. We used it as a base to visit locations outside of the city that we were interested in seeing.

10

Linda

1 Nov 2024

·

Stayed 3 nights

you can walk to marina park by Lake Superior in less than 5 minutes.

8

Carole

5 Sept 2025

·

Stayed 1 night

Great boutique hotel, close to the waterfront area. I liked that it had a secure, gated parking lot and the decor was a little funky. Didn't try the included breakfast unfortunately.

8

Tina

7 Oct 2025

·

Stayed 3 nights

The location is great - I enjoyed walking by the waterfront, and being so close to the bars and restaurants downtown. The decor in the room was nice too.

8

Lily

15 Sept 2025

·

Stayed 2 nights

Property was nice and clean. Plenty of parking. Area located in was kinda dodgy.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many enjoyed the hot options and strong coffee, while others found items cold or mediocre and disliked disposable plates.

Related guest reviews

6

Carole

24 Nov 2025

·

Stayed 7 nights

I was there for 6 days. I saw a couple of cold hard boiled real eggs. Otherwise the other 2 egg dishes were not real eggs. Served bacon only once. The rest were chicken sausages and beef sausages, which by the 4th day were probably left over from the day before. Coffee was excellent. Everything else was good. Toast, yogurt, cereal..hot and cold, fried potatos, muffins, bagels, fresh fruit. The bed was very very comfortable as were the pillows. I had to ask for a blanket ..there was only the bedspread on the bed. If I needed anything I only had to ask. Staff were very accomodating. I would definitely recommend the Superior Shores hotel to everyone.

8

Courtney

5 Oct 2025

·

Stayed 1 night

Great value, good breakfast.

10

Morgan

23 Sept 2025

·

Stayed 4 nights

Room was impeccably clean, everyone was very friendly and breakfast was great!

10

Julie

26 Nov 2025

·

Stayed 1 night

Got in early and they had a room available for us! Good workout room (dumbbells, bench, treadmils, elliptical, bike...) Breakfast was very good - eggs, bacon, potatoes, toast, bagels, cereal.... coffee was excellent)

6

Dianne

21 Oct 2025

·

Stayed 1 night

Location felt dodgey. Parking was limited and very tight spaces. Hot breakfast items were cold. Bagels were stale.

8

Marce

21 Sept 2025

·

Stayed 3 nights

First the good things. Coffee machine in breakfast area was outstanding. Espresso cappuccino, regular coffee all available and very good tasting. Lots of options for breakfast. Muffins were very good. Staff very friendly Negatives about breakfast were scrambled eggs very overdone, oatmeal was extremely liquidy the first day the second and third day it got thicker but was never hot. Server very good about trying to accommodate you. Hotel had been recently remodeled with upgrades in the rooms. That said, upholstered furniture in room 505 definitely needed cleaning and filters in AC units definitely needed. Cleaning Beds were reasonably comfortable, pillows. Pretty firm . Check/in was a little bit challenging because we were not aware at first the parking was available across the street. And parking next to building was extremely limited.

8

Stewart

6 Aug 2025

·

Stayed 1 night

The free breakfast was excellent.

8

G Douglas

5 Oct 2025

·

Stayed 3 nights

Room was clean, wifi was good, neighbourhood at night was quiet apart from the odd freight train. The circulating fans on the roof were annoying the first night. If that sort of noise bothers you I suggest ask not to be on the top (fifth) floor. Staff were efficient but not overly friendly. The breakfast - even for an economical hotel - could do with a refresh.

4

Cynda

20 Oct 2025

·

Stayed 2 nights

I question if this is a Best Western Anymore - no longer Best Western signage on property. I would say do not stay here, the room we received was not at all like is shown on line. The breakfast was NOT good - sausage and eggs were pretty much inedible. Your car needs to be locked up with a 6 foot security gate around the lot if that tells you anything about this property. Definitely not worth what we paid. Keep Looking!!

10

Opal

7 Oct 2025

·

Stayed 7 nights

Breakfast was good. Staff was friendly. Room was clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $166	8 $134	9 $122	10 $115
11 $117	12 $127	13 $142	14 $151	15 $130	16 $144	17 $144
18 $123	19 $145	20 $161	21 $182	22 $144	23 $144	24 $130
25 $123	26 $142	27 $130	28 $136	29 $130	30 $133	31 $144

Su	Mo	Tu	We	Th	Fr	Sa
1 $125	2 $149	3 $156	4 $150	5 $130	6 $123	7 $123
8 $141	9 $143	10 $133	11 $139	12 $146	13 $123	14 $123
15 $147	16 $151	17 $159	18 $135	19 $135	20 $123	21 $142
22 $125	23 $136	24 $145	25 $154	26 $135	27 $123	28 $153
29 $127	30 $151

Quality Inn & Suites Thunder Bay Downtown

About this property

Location

Room options

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Suite, Multiple Beds

Guest reviews of Quality Inn & Suites Thunder Bay Downtown

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites Thunder Bay Downtown

Prices for upcoming dates