Riad Carina

The Riad was about 200yds down a narrow alley alongside other riads. It is not impressive from the outside but very nice inside. To access you ring the Bell and they close at midnight. We found it all good with the exception of no fridge. We did not ask if there was a communal fridge While we were there the weather was hot, humid and cloudy, not sunbathing weather. Had the weather been sunny there were only 4 sunloungers. There are about 5 rooms so sunbathing could be an issue. We found the area to be safe but busy, the main danger being the mopeds and cars which miss you by inches. For tours you are picked up from a square about 4 minutes away, we had no problem but at one point there were 10 white tour vans so it can be confusing. We enjoyed our stay.

The hotel ,staff,proffesionalism and efficiency was fabulous. The bedroom was lovely and ornate,clean and perfect for our stay.Breakfast was delicious . The position of the riad was perfect The pool area was dissapointing and this is the reason why we have scored a little lower. A dip in the pool would have been lovely however the building work at the Palace surrounding the terrace was messy,dusty,fragments of brick in the pool was not attractive. If you do not wish to swim or having a lie in the sun its great

Overall, the riad is beautiful and well located, we have nothing bad to stay about our comfort level however there were issues with this Riad. On arrival we were asked to pay over 400 dirhams for the city tax despite it is advertised at 30 dirahms per person per night and should have been 300 for our stay. I argued this and eventually paid just over 300. The breakfast was just ok, on the last day it was just bread. Other Riads we stayed at during our trip that we paid less for provided fruit and yoghurt and eggs everyday. I asked for our room not to be cleaned but they did it anyway leaving the door unlocked every time. On the last day I wanted to settle my bill as we were leaving early the next day. I was told I had to pay cash even thought it clearly indicates on the Expedia information that they accept all major credit cards. When I asked about this they told me their machine was not working. This meant I had to make two cash withdrawals costing me fees each time. They also charged me 200 dirhams more than the Expedia rate I had booked at. It wasn't terrible, something just felt off about this Riad, you can find better.

The hotel messed up the booking and had no record of it, despite charging me for the two nights, sending me the initial confirmation, and then a further pre-check in email a week before offering various tours. Upon arrival they were reluctant to help. It took 30 minutes of conversation before they finally agreed to find us another room at another sister hotel. It would have made sense to stay at this hotel for both nights, given the fact the room was not booked. Instead they made us pack our bags and move our stuff out, back to the actual hotel, at midnight, following a busy day out exploring the city. The room they provided was small, dirty, and had bugs on the floor. The staff were very rude and showed no desire to help following their administrative error. There are plenty of good Riads in Marrakech, stay in these instead!

Nice Riad, We spend about 50 hours on getting a response on airport transfer, and a lot of money spend on calls where there was no answer. The riad is nice, pool is Nice but not heeted. Said is nice and wery helpfull, but not a Place I Will stay at again.