Name: Renaissance Framingham Hotel & Conference Center
Address: 1657 Worcester Road, Framingham, Massachusetts, United States of America, Framingham, Massachusetts, United States of America
Rating: 8.03

What guests think

At Renaissance Framingham Hotel & Conference Center, reviews highlight ongoing renovations with disruptions, mixed room quality ranging from freshly updated and comfortable to dated with cramped bathrooms or noise, and service that varies between very warm and occasionally unhelpful.

Common issues include the pool being closed, intermittent elevator outages, event or construction noise, and sporadic water or HVAC problems. Cleanliness feedback is mixed—many found rooms clean, while others noted stains, pet hair, or musty odors—yet the location is convenient to highways and shopping, though access and parking can be tricky during events or at night. Expect a convenient stay with variable quality depending on renovation phase and room assignment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Extensive renovations affect many areas, with the pool closed and occasional elevator outages; guests also noted event or construction noise and sporadic water or HVAC issues. Parking is ample for some stays but can be far, dark, or congested during events.

Related guest reviews

8

Robert

Jun 25, 2025

·

Stayed 1 night

We had gone back here to celebrate our 40th anniversary. The hotel is currently undergoing renovations , so many tings were not quite as they should be. The check in desk was a tiny little desk when you walk in. To get to the elevators you had to go through the bar and the restaurant ( both of which were dead). The pool was closed. The hallways were extremely hot and very stuffy as if they weren't air conditioned. If you wanted ice you had to go back down to the first floor.The room was fine but it was all the little things that took away from it.

2

Kerri

Mar 25, 2024

·

Stayed 1 night

I drove a long way for my granddaughters competition and I can’t even take a hot shower…what a big inconvenience I want my money back!!

4

David

Mar 22, 2024

·

Stayed 2 nights

I tried to share my concerns with the customer care and was clearly not taken seriously. They wanted to give me 10k points for the experience. The elevators were broken, my suite did not have any bedding for the pull out bed, the parking lot was flooded and the convention center clearly smelled of mold/mildew. There were obvious water leaks. The mold or mildew was so bad that I needed medication for the two nights we were there just to take the edge off my sinuses so I was able to breath easier. The bedding didn’t show up until almost 1am. Out of the four elevators, two worked properly but were on the other side of the hotel. I emailed a complaint to customer care and what I received was an “I’m sorry” and “as a 1 time gesture, I asked that you would be credited 10k points to use at your next stay”. Well, I paid $560, and why would I ever want to book again with them? So the points are useless. I feel as though some reimbursement is in order at this point.

8

Paula

Sep 29, 2024

·

Stayed 1 night

The hotel was under renovations at the time of stay but noise was not a factor. The work areas were contained. The parking was not limited. My rating is based on Very small bathroom and restaurant closed as well during our stay. I was only notified of construction after I locked in my booking.

2

Christopher

Nov 6, 2024

·

Stayed 1 night

There was no water service to the entire building!

6

Ashley

Nov 19, 2024

·

Stayed 1 night

Construction in and outside of the hotel with construction going on outside throughout the night. Would have recommended advising customers and lower cost of rooms during construction

6

Sheldon

Mar 25, 2024

·

Stayed 1 night

Why only one facecloth for two people? We had to wait for elevator because only one was working?

6

Lindsey

May 14, 2025

·

Stayed 1 night

Ongoing construction in facilities. Pool noted as permanently closed. Hotel room was very spacious and bed was very comfortable. Staff were lovely and helpful. Hotel could use some updating.

8

elizabeth

Mar 28, 2024

·

Stayed 1 night

The staff was amazing, and the food in the restaurant was really good; however, during our stay, one elevator was out of order while a dance competition was taking place, causing a slight inconvenience and the hallways were a little cold. I should mention that the hotel is connected to another hotel that also has an elevator that could be used. Overall the hotel is very spacious and well decorated with tons of parking. I'd definitely stay here again.

8

Sherry

May 20, 2024

·

Stayed 1 night

It was raining and dark when I arrived, ther were no lights in the parking lot and I have trouble finding the entrance to the hotel from Route 9.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests reported clean rooms, but others found stained carpets, dusty vents, pet hair or odors, and musty smells. Housekeeping lapses such as missed service, limited linens, and dirty common areas were also reported.

Related guest reviews

10

Deborah

Jun 2, 2024

·

Stayed 1 night

Very nice and clean.

4

john

Jul 8, 2024

·

Stayed 1 night

It was not the cleaness in the common areas the rooms where very nice and clean. Ut they need to work on the rest of the place

10

Bridgett

Sep 16, 2024

·

Stayed 1 night

I booked one night with my family. We found the property and room to be very clean and comfortable.

8

Wilbur

Jan 18, 2026

·

Stayed 2 nights

Clean room. Friendly staff at the cafe

4

Keelah

Nov 7, 2024

·

Stayed 3 nights

Extremely unimpressed with this hotel. The images online did not reflect what the hotel actually looks like. Everything thing was extremely outdated. The sheets were old and barely clean. Other than the receptionists and the restaurant/bar, everything was an absolute no. Do not recommend.

4

Todd

Aug 2, 2024

·

Stayed 1 night

The place is under construction, so updates are coming during our visit everything in our room was rough. The carpets had huge stains, the bathtub was rusted. We had booked a room for 3 kids and 2 adults and the listing said sleeps 5 but there were just 2 full-sized beds. No crib, no pull-out, no cot. I spoke to reception and the women barely paid attention to my question. There was no one to wait on but me as it was 12:30 am, but she appeared to not care about the missing bed. I only interacted with one other employee who saw me returning a luggage cart and he was super friendly. Maybe it was a bad day for the women at reception.

4

Francesco

Dec 11, 2024

·

Stayed 1 night

We were given a room that had pets in it and it smelled.i had dog hair on my bed and it was on the carpet. They did change my room and apologized. They should be more careful during check in and not put people without pets in a room that allows it.

6

Scott

Apr 28, 2024

·

Stayed 2 nights

Bathroom vent was very dusty abs gross

6

Jason

Aug 4, 2024

·

Stayed 1 night

Property is super outdated. Especially the rooms on 5th floor. You won’t really notice while in the lobby, but the rugs in the room are old/stained. Enough said.

10

Brian

Aug 10, 2024

·

Stayed 1 night

Food was amazing compliments to the chef and staff,rooms clean and ac was spot on.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room experiences vary widely, from renovated, comfortable, and sometimes spacious spaces to dated layouts with very small bathrooms, worn mattresses, limited storage, and noticeable noise from HVAC or nearby highways. Some guests also encountered bed-type changes or missing extra bedding.

Related guest reviews

6

Lisa

May 11, 2025

·

Stayed 2 nights

Under construction- rooms are old, need updating, bathroom in the junior suite was minuscule. Room not ready until after 5 pm!!!

6

Michalann

Oct 6, 2024

·

Stayed 4 nights

This property is ready for a renovation. The rooms are loud. Chipped paint, dirty sink, old carpet and the list goes on and on. When we arrived the front desk stated that they no longer had a king room, which I paid for, but only had one with two double beds. We’re big peeps, that will not work. Out of nowhere she got one, less than 10 seconds into the convo. Why do that to people? It’s not nice.

8

Kyle

Aug 25, 2025

·

Stayed 1 night

The rooms were very nice and comfortable.

10

JENNIFER

Jun 29, 2025

·

Stayed 1 night

Our check in was amazing. Neeven was so sweet. She had a fruit platter delivered to our room for our anniversary. She was so nice. Our room was amazing. Corner room with double windows. The room was just renovated. Bed was comfortable. Had a fridge, but no freezer. Definitely would come back again.

6

Ryan

Mar 2, 2024

·

Stayed 1 night

Worn out and uncomfortable mattress tight next to the highway so lots of road noise and revving engines. Confusing to get in and out of the parking lot

8

Ken

Aug 15, 2025

·

Stayed 2 nights

Lobby and Entire hotel is under renovation. Hotel Rest.is very small I was in newly renovated room verty aterile- lacks draw space. Steamer in the room instead of a traditional iron

4

David

Sep 4, 2024

·

Stayed 1 night

Front desk Emily said "let me know if you need anything?" Got to room a/c sounded like whistling teapot! Emily sent up engineers (2) to fix noise. Couldn't! I asked for free upgrade since we had to move to a 2nd room after enduring 20 minutes of noise. Emily said "I sent you staff to help, no upgrade." No empathy either!

2

deborah

Nov 11, 2024

·

Stayed 1 night

For the price ok...pool is down...they had a party in the ballroom and could hear the music on the second floor all night. Bathroom seemed dirty, different brand shampoo and conditioner which just seemed like leftovers. Not a big deal, just didnt smell clean. Mattress was lumpy.

10

William

Nov 4, 2024

·

Stayed 1 night

Only thing wrong was a very cramped bathroom

8

Ryen

May 19, 2025

·

Stayed 1 night

The rooms were updated and nice!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service ranges from very friendly, proactive front-desk and restaurant staff to unhelpful responses and slow problem resolution. Reports include delayed room readiness and difficulties with room type guarantees or goodwill gestures.

Related guest reviews

10

Roman

Sep 29, 2024

·

Stayed 2 nights

Neveen was terrific, she took care of anything that was needed and did it pleasantly

6

Lisa

May 11, 2025

·

Stayed 2 nights

Under construction- rooms are old, need updating, bathroom in the junior suite was minuscule. Room not ready until after 5 pm!!!

2

nikki

Sep 22, 2024

·

Stayed 1 night

Booked a king size room and got switched to 2 double bed that were so uncomfortable and barley slept with 2 adults in the bed

4

Deborah

Jan 27, 2025

·

Stayed 1 night

My fiance and I ended a lovely day with a respite stay at the Sheraton. My fiance had knee surgery and looked forward to a hot bath. Instead he got ice cold water in the bath and a nasty surprise when the plug cover separated and revealed significant corrosion. I took pictures and reported the issue to the front desk at check out. They said take the problem to Expedia!

10

JENNIFER

Jun 29, 2025

·

Stayed 1 night

Our check in was amazing. Neeven was so sweet. She had a fruit platter delivered to our room for our anniversary. She was so nice. Our room was amazing. Corner room with double windows. The room was just renovated. Bed was comfortable. Had a fridge, but no freezer. Definitely would come back again.

8

Katharina

Sep 6, 2025

·

Stayed 2 nights

This hotel is not very enjoyable. The front desk people were consistently not even trying to be friendly, being transactional at best and rude at worst. No smile or small talk. The construction makes it even worse. Rooms are small and dated. The only thing I enjoyed was being able to open the window a bit to get some fresh air. I wouldn’t recommend it.

8

Brian

Jul 25, 2024

·

Stayed 1 night

The check in and service was awesome, friendly positive people

4

David

Sep 4, 2024

·

Stayed 1 night

Front desk Emily said "let me know if you need anything?" Got to room a/c sounded like whistling teapot! Emily sent up engineers (2) to fix noise. Couldn't! I asked for free upgrade since we had to move to a 2nd room after enduring 20 minutes of noise. Emily said "I sent you staff to help, no upgrade." No empathy either!

8

elizabeth

Mar 28, 2024

·

Stayed 1 night

The staff was amazing, and the food in the restaurant was really good; however, during our stay, one elevator was out of order while a dance competition was taking place, causing a slight inconvenience and the hallways were a little cold. I should mention that the hotel is connected to another hotel that also has an elevator that could be used. Overall the hotel is very spacious and well decorated with tons of parking. I'd definitely stay here again.

10

Araceli

Apr 24, 2024

·

Stayed 1 night

Friendly front desk

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to highways, shopping, and local venues, but some guests experienced road noise and found the entrance or parking access confusing or poorly lit at night, especially during events.

Related guest reviews

10

Joseph

Apr 22, 2024

·

Stayed 1 night

I chose your hotel because it was pet-friendly and it was close to the location where I picked up a rescue puppy that I had adopted.

8

Gloria De

Mar 17, 2024

·

Stayed 1 night

Hi, the front desk gentleman that checked us in was very polite and pleasant, so was the waitress at the restaurant, all very kind. The room was nice, clean and comfortable. However, the parking situation was not good, we had to park very far and I had 2 young kids. We were leaving early in the morning on the following day, around 5 am, it was still dark and I felt very unsafe having to walk all the way around the property in the dark with the kids to get to our car. I was told there was a dance competition that would end late at night and then the parking lot would empty, but I was not going to leave at midnight to move the car closer. Priority parking should be given to the people staying in the hotel instead of the people only there for an event.

10

Lakshmi

Aug 2, 2025

·

Stayed 1 night

This is wonderful hotel and I have stayed here at least one night for many years. It is 45 minutes from Boston-Logan and does not have a parking fee. The renovated room was great with nice floor finish, contemporary style, comfortable beds and pillows, nice toiletries in bathroom, a desk with chair which is a must. Would stay here for several more years to come.

10

Robert

May 25, 2025

·

Stayed 1 night

Location location location is the word for realestate. The Sheraton has the right location. Convenient to the highways, shopping, restaurants and sports arenas. Portions of the hotel are being renovated but the available rooms are not bothered by the activity.

8

Priscilla

Sep 15, 2024

·

Stayed 1 night

Check staff was terrific and restaurant staff was absolutely superb. Sink in bathroom did not have any kind of stopper. Really dislike the glass panel doors which allow too much light through in the middle of the night. Also don't like that the light switch is on the outside of the bathroom instead of inside. Also, no venting option. Mirror in bathroom was not made for putting on make up (can't easily close enough mirror with a magnifying option.) Seems to have been designed without women in mind. Also could use more outlets for charging electronic devices. Probably cost-cutting measures.

6

Ryan

Mar 2, 2024

·

Stayed 1 night

Worn out and uncomfortable mattress tight next to the highway so lots of road noise and revving engines. Confusing to get in and out of the parking lot

8

elizabeth

Mar 28, 2024

·

Stayed 1 night

The staff was amazing, and the food in the restaurant was really good; however, during our stay, one elevator was out of order while a dance competition was taking place, causing a slight inconvenience and the hallways were a little cold. I should mention that the hotel is connected to another hotel that also has an elevator that could be used. Overall the hotel is very spacious and well decorated with tons of parking. I'd definitely stay here again.

8

Susan

Oct 25, 2024

·

Stayed 1 night

Hotel is old and needs updating but it is comfortable and location is convenient. For one night it was fine. Staff was helpful, especially the evening bartender and morning breakfast server who were great.

8

Sherry

May 20, 2024

·

Stayed 1 night

It was raining and dark when I arrived, ther were no lights in the parking lot and I have trouble finding the entrance to the hotel from Route 9.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining drew praise for tasty food, great bar service, and helpful breakfast staff, though some stays faced restaurant closures or a quiet scene. A few guests described the restaurant as overpriced or underwhelming.

Related guest reviews

8

Robert

Jun 25, 2025

·

Stayed 1 night

We had gone back here to celebrate our 40th anniversary. The hotel is currently undergoing renovations , so many tings were not quite as they should be. The check in desk was a tiny little desk when you walk in. To get to the elevators you had to go through the bar and the restaurant ( both of which were dead). The pool was closed. The hallways were extremely hot and very stuffy as if they weren't air conditioned. If you wanted ice you had to go back down to the first floor.The room was fine but it was all the little things that took away from it.

8

Gloria De

Mar 17, 2024

·

Stayed 1 night

Hi, the front desk gentleman that checked us in was very polite and pleasant, so was the waitress at the restaurant, all very kind. The room was nice, clean and comfortable. However, the parking situation was not good, we had to park very far and I had 2 young kids. We were leaving early in the morning on the following day, around 5 am, it was still dark and I felt very unsafe having to walk all the way around the property in the dark with the kids to get to our car. I was told there was a dance competition that would end late at night and then the parking lot would empty, but I was not going to leave at midnight to move the car closer. Priority parking should be given to the people staying in the hotel instead of the people only there for an event.

8

Wilbur

Jan 18, 2026

·

Stayed 2 nights

Clean room. Friendly staff at the cafe

4

Keelah

Nov 7, 2024

·

Stayed 3 nights

Extremely unimpressed with this hotel. The images online did not reflect what the hotel actually looks like. Everything thing was extremely outdated. The sheets were old and barely clean. Other than the receptionists and the restaurant/bar, everything was an absolute no. Do not recommend.

8

Priscilla

Sep 15, 2024

·

Stayed 1 night

Check staff was terrific and restaurant staff was absolutely superb. Sink in bathroom did not have any kind of stopper. Really dislike the glass panel doors which allow too much light through in the middle of the night. Also don't like that the light switch is on the outside of the bathroom instead of inside. Also, no venting option. Mirror in bathroom was not made for putting on make up (can't easily close enough mirror with a magnifying option.) Seems to have been designed without women in mind. Also could use more outlets for charging electronic devices. Probably cost-cutting measures.

8

Paula

Sep 29, 2024

·

Stayed 1 night

The hotel was under renovations at the time of stay but noise was not a factor. The work areas were contained. The parking was not limited. My rating is based on Very small bathroom and restaurant closed as well during our stay. I was only notified of construction after I locked in my booking.

10

Brian

Aug 10, 2024

·

Stayed 1 night

Food was amazing compliments to the chef and staff,rooms clean and ac was spot on.

2

Greg

Apr 21, 2024

·

Stayed 2 nights

Bad housekeeping. Unsanitary rooms. Rude staff. Limited English spoken. Bad overpriced restaurant . Thin walls. Uniformed staff. One microwave per floor which was at the end of hallway and dirty. Broken ice machines. Dirty towels. No soap. Can go on but why bother. Sheraton should be ashamed of this property. I stayed there five years ago and it was immaculate. Does corporate ever visit this place? Or are they busy… oh and no pools. Indoor and outdoor closed without explanation.

8

elizabeth

Mar 28, 2024

·

Stayed 1 night

The staff was amazing, and the food in the restaurant was really good; however, during our stay, one elevator was out of order while a dance competition was taking place, causing a slight inconvenience and the hallways were a little cold. I should mention that the hotel is connected to another hotel that also has an elevator that could be used. Overall the hotel is very spacious and well decorated with tons of parking. I'd definitely stay here again.

8

Susan

Oct 25, 2024

·

Stayed 1 night

Hotel is old and needs updating but it is comfortable and location is convenient. For one night it was fine. Staff was helpful, especially the evening bartender and morning breakfast server who were great.

Was this helpful?

AI-generated summary based on recent guest reviews

Renaissance Framingham Hotel & Conference Center

Amenities

Property description

Amenities

Dining

Rooms

Location

Guest reviews

Very good

What guests think

What guests think

Facilities

Related guest reviews

Cleanliness

Related guest reviews

Rooms

Related guest reviews

Service

Related guest reviews

Location

Related guest reviews

Dining

Related guest reviews

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Renaissance Framingham Hotel & Conference Center

Have a question?

Product

Company

Contact

Social

Popular amenities

Services

Parking

General

Activities

Internet

Renaissance Framingham Hotel & Conference Center.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Renaissance Framingham Hotel & Conference Center

Have a question?

Renaissance Framingham Hotel & Conference Center