Is parking available at the property?

Yes, free self-parking is available on-site. There are also options for off-street and RV/bus/truck parking.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities including a registration desk, parking, and rooms. There are also elevators, step-free entrances, and a wheelchair-accessible pool.

Where is the property located in relation to key landmarks?

The hotel is located in Webster, within a 15-minute drive of Lake Ontario and Strong. It is 12.5 miles from the University of Rochester and 1.2 miles from Towne Center at Webster.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. Please note that the pool will be unavailable from March 31, 2026, to June 1, 2026, due to renovations.

What are the policies for guests staying with children?

Children 11 years old and younger stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. It is advisable to contact the property directly for specific requests.

Comfortable Stay at Hampton Inn Rochester Webster

Average nightly price at Hampton Inn Rochester Webster by month, last 12 months (USD)
Month	Average price
January	$121
February	$111
March	$127
April	$185
May	$139
June	$183
July	$147
August	$162
September	$139
October	$166
November	$147
December	$102

What guests think

Across reviews of Hampton Inn Rochester Webster, guests frequently praise friendly staff, clean and quiet rooms, and a convenient location near highways and dining, while noting dated areas, inconsistent breakfast execution, and recurring pool or hot tub maintenance issues.

Some guests also faced unreliable Wi-Fi, occasional lack of hot water, and noise from AC units or neighboring rooms, and a few experienced slow or unresponsive front desk support or check-in errors. Expect a convenient, practical stay with many comforts, but occasional maintenance and service hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently mentioned, but temperature, weak jets, and occasional maintenance or closures are recurring issues; the gym is basic and an ice machine outage was noted.

Related guest reviews

10

Michelle

Oct 11, 2023

·

Stayed 3 nights

Our family likes to walk. However, there was no map of sidewalks on a map. We are from a small village, so we do not trust walking on the sidewalk into the busy area with no map. We also could not use the pool one morning due to a ceiling that needed repair, I understand that, however, for the rate we paid, we should’ve had access to the pool.

8

Melissa

Aug 31, 2024

·

Stayed 2 nights

Quiet, very clean and very comfortable beds. Customary complimentary toiletries provided. AC/heat unit was so quiet we barely heard it. Nice size fridge and microwave. Pool was nice, but hot tub jets were very low pressure at fully open which was a massive bummer. Nary a bubble to be had. So sad. Hotel should look into that. Parking is well lit and road noise is non-existent. Staff is friendly. Continental breakfast is pretty exceptional. Coffee, tea and hot cocoa offered at all times in the lobby is a really nice touch, too. Super fast elevators, rarely a wait. I would definitely stay again, unless I want a real hot tub, then I'd try somewhere else.

6

Ron

Nov 10, 2024

·

Stayed 1 night

Booked specifically for the hot tub, only to discover they have it set at 98 degrees which is basically luke warm. I was told only maintenance could change that, so I only wished I would have looked elsewhere. The hotel and room were clean, although the bed caused me to toss and turn all night. Could use a mattress upgrade

10

Dan

Dec 23, 2024

·

Stayed 2 nights

Great location and hotel for what we needed. Great breakfast!!! Gym is OK, but better than other hotel chains.

8

joel

Jan 1, 2025

·

Stayed 1 night

Only problem was advertised pool and whirlpool were not maintained.truly not usable..should not advertise their avaolability if they are not maintained

10

Kendra Lee

Apr 21, 2025

·

Stayed 2 nights

Great staff, pool, hottub, breakfast and location. Nice and tucked away, quiet. Family and single friendly.

8

Kim

Nov 11, 2024

·

Stayed 2 nights

The hotel was nice but it would be nice if the hot tub had more bubbles and little warmer. Also I did not appreciate people smoking marijuana outside by the entry way.

10

Jerome

Nov 11, 2024

·

Stayed 1 night

The only thing I didn’t like was the hot tub wasn’t very hot and the jets didn’t work well

8

Bonnie

Mar 21, 2025

·

Stayed 1 night

Service was excellent at front desk and house keeping Did need to walk to first floor for ice machine , second floor where we were was out of order Variety of food for complimentary breakfast And free coffee as day

8

Nichole

Nov 10, 2024

·

Stayed 1 night

I was very disappointed because my Kids/Grandkids and I stayed here for the pool and hot tub. The hot tub was not working. The showers in the rooms…water was barely hot. Great breakfast! Clean.

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Cleanliness

Many guests found the hotel and rooms clean, but multiple reviews cite dirty linens, hair, odors, wet carpets or leaks, and occasional pest sightings, indicating inconsistent housekeeping and maintenance.

Related guest reviews

2

Nicole

May 25, 2025

·

Stayed 1 night

The room was disgusting , dirty sheets / pillows and carpet, room had an order , wasn't even able to stay we checked in and checked right out

2

Holly

Mar 4, 2024

·

Stayed 1 night

There was apparently a leak somewhere and when we woke up in the morning the carpet was soaking wet and our bags and clothing were wet.

4

Kaladevan

Aug 27, 2024

·

Stayed 1 night

Not so clean, covers were dirty. There was an odd smell in the room. Staff were not so friendly.

8

Sam

Apr 28, 2025

·

Stayed 1 night

it was good service, the room was big, very comfortable. the only thing was the bathtub not quite clean

6

Karin

Jan 2, 2023

·

Stayed 1 night

The room was very comfortable. The downside is that there was no new soap , just a bar of used soap. We heard from a few other people staying there that the towels were dirty. The breakfast was very good.

4

Richard

Mar 6, 2024

·

Stayed 3 nights

There was hair in the bathroom the shower hose had dirt and grime on it. Found hair in the beds. Dust and dirt all over the room.

8

Kathleen

Aug 7, 2025

·

Stayed 1 night

Pieces of dog food were on the bathroom floor.

2

Robert

May 16, 2024

·

Stayed 1 night

Woke up in the middle of the night itching! Turned on the lights and found bed bugs!

6

Vianney

Oct 20, 2023

·

Stayed 1 night

The whole hotel had a horrible smell, it was neatly organized and clean bathroom. But the carpet was stained and out of date. Breakfast was okay.

6

Carolyn

Jun 5, 2025

·

Stayed 2 nights

Stay was fine, except there was a leak from the ceiling that was in between the two beds. At some point there maybe a ceiling collapse as the ceiling material looks to be a bit soggy.

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Rooms

Rooms are often quiet with comfortable beds, yet several guests reported unreliable Wi-Fi, occasional lack of hot water, thin walls or loud AC, dated décor, and some poor views.

Related guest reviews

4

Steve

Jun 17, 2025

·

Stayed 3 nights

Travelling for work requires Internet access to communicate with my company, customers and prospects. The internet quality was so poor that I could not send a small attachment or download a spreadsheet via email. I asked the front desk for a room closer to the router but none were available. The person at the front desk tried her best by giving me another internet access that was supposed to be better. It didn't work. at less than 3 mbps rate, that is about as low as dial up was 20 years ago. Totally not acceptable! I will never stay at that hotel ever again. there are (2) other hotels right on that road that I will choose for next years event. I even convinced the host for the event to remove Hampton from their suggested local hotel list for next year. Plus, there wasn't even a television remote in my room. Come on Hilton/Hampton. You have got to do better...

8

Valerie

Oct 17, 2024

·

Stayed 4 nights

The bed was super comfortable and the sheets were so soft!

6

Fiona

Nov 9, 2024

·

Stayed 1 night

Nice people but this property while pretty comfortable is on sore need of a remodeling. Straight out of the 70’s.

8

Diette

Aug 24, 2024

·

Stayed 1 night

It was a decent property, but unfortunately the room we were in the view was horrible. The only view we had was of the roof, all we could see was chimneys and the it was so high that's all we could see out the window.......

10

Suzie

Nov 27, 2023

·

Stayed 4 nights

The bed was amazing! So cozy. The breakfast was better than we expected. Even the little dining area was cozy. We will definitely stay here again.

4

Gary E

Aug 10, 2025

·

Stayed 2 nights

Wifi was not functional to use. Staff seemed to be unaware of wifi issues. Was given a handicapped room for some reason

8

Carol

Mar 10, 2025

·

Stayed 1 night

Really liked my stay. Only complaint is the shower had no hot water. Made it not a perfect stay

4

Sarah

Dec 10, 2023

·

Stayed 1 night

We had no hot water in the morning.

8

Natalie

Aug 30, 2024

·

Stayed 3 nights

Bedrooms walls are not sound proof. I could hear other customers conversations and tv easily, and these were not loud in any way. I had my white noise machine and I am glad for it, otherwise I would have had trouble sleeping. There were not that many customers in the building yet I had people sleeping next door every night. (I think they could have leave an empty room between customers to prevent this)

8

Thomas

Sep 12, 2024

·

Stayed 1 night

We encountered a noisy air conditioner in our room. The manager moved us to a new room within 10 minutes. Room was clean, but furniture was old. The ice machine on our floor did not work. The TV channels were excellent. Breakfast and the staff in the servery were exceptionnal

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Service

Staff are frequently praised as friendly and accommodating, though several reviews report unresponsive front desk coverage, check-in errors or overbooking, and housekeeping entering early.

Related guest reviews

4

Shawn

Jul 29, 2024

·

Stayed 1 night

At time of check in we were told we had already checked in. front desk was confident that I was the person they checked i. however I was not even the same ethnicity of the person they checked in. the never checked ID. The the other group that had our room they locked out of their room and removed their stuff. I finally got into my room after an hour of agurging with an unprofessinal staff member. Once their manager came in from their day off they then became pleasant. The other party got their room for free and we did not. The safety of my family is top priority. If they aren't properly checking IDs it can lead to the desk giving room keys to wrong people. also be accountable for your mistakes and apologize

10

Luis

May 15, 2024

·

Stayed 2 nights

The front desk was amazing . My friends needs some tissue and the lady at the front hear us and we was walking at the door and their she was with the box of tissues . All of them was friendly courteous and with good knowledge about the shopping area . Definitely will stay here again 10 stars . Amazing we loved it

10

Anna

May 4, 2025

·

Stayed 1 night

The check in/out process was a breeze. Staff was very friendly and genuinely interested in making sure we have a great stay

10

Ruth

Jan 14, 2025

·

Stayed 1 night

Staff was wonderful. Friendly. Helpful. Expedia screwed up my reservation and the staff fixed it for me.

6

Valeria

Apr 4, 2024

·

Stayed 1 night

I was upset because when i came to check in there was nobody at the front desk. We had to wait an hour to check in.

10

Nancy

Jun 10, 2024

·

Stayed 1 night

Friendly staff; even at midnight the front staff person asked how I was doing after a long day of driving etc. Fresh fruit available 24/7. Great privacy blinds in room for light, with dark out curtains high quality. Incredible pillows! Mini-fridge, microwave combo. Convenient to all Rochester expressways. I’ll stay again next time I’m in town!

10

Jacqueline

Nov 10, 2024

·

Stayed 1 night

Stay here for a few hours before a college tour. The staff were very friendly when I called with questions before booking. Very accommodating for my wee hours check in. Breakfast options were plenty and I was very pleased with the room especially the comfort of the bed after a long drive.

8

Lakisha

Apr 28, 2024

·

Stayed 1 night

Check-out is at 11; however at 8:30 and again at 9:30 they tried coming in our room to clean. 1st time they knocked and then tried to enter without giving us a chance to answer the door. The second time they didnt knock at all. Wth!

6

Giuseppe

May 30, 2024

·

Stayed 1 night

Wanted a peaceful time for Memorial Day weekend near friends, so we chose this hotel. Checking in was a breeze. Unfortunately, we were given a room with a broken toilet. Because we checked in late (8:30pm) and no one at the front desk was picking up our call, we elected to use the public restroom down the hall, which was inconvenient as my husband (a disabled combat veteran) and I both have ambulation struggles. The next morning, I went to breakfast, but no one was at the front desk. So I called from the lobby on my cellphone, and listened to the phone ring and ring. I left a voicemail re: the toilet at 8:30am. Then called again at 9. Then at 10. Finally, my husband found a staff member, and he told them the issue. We asked for a late checkout, which was granted, but the toilet was never fixed. This was a bummer as we have always enjoyed the Hampton Inns we’ve stayed at, as frequent travelers. We will certainly avoid this one, though.

8

John

Aug 23, 2025

·

Stayed 3 nights

I work for a virginia electric utility and was in webster for family reunion. I told the desk when i checked in that due to the hurricane i may have to leave early when i went to check out to head back to virginia the lady at the desk wanted to argue about my checking out early i told her i had togo regardless. That is not my complaint. Iturn away from the desk and she then started to run her mouth about how i used expedia to some man standing near the desk and why i didn t call the hotel for a reservation facing a 10 hour drive i let it go

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AI-generated summary based on recent guest reviews

Location

Convenient, generally quiet location near highways, Webster shopping, and dining; a few note it’s a drive from downtown Rochester.

Related guest reviews

10

Roni

Jun 4, 2025

·

Stayed 3 nights

I liked that it was very close to the highway. Breakfast was set out early and there was always coffee.

10

Dan

Dec 23, 2024

·

Stayed 2 nights

Great location and hotel for what we needed. Great breakfast!!! Gym is OK, but better than other hotel chains.

10

Kokul

Aug 19, 2024

·

Stayed 1 night

Great location.

8

sean

Aug 30, 2024

·

Stayed 2 nights

Easy access from the highway

10

Philip

Nov 3, 2025

·

Stayed 1 night

The check-in was pleasant and easy; the lobby and the room were clean, there was plenty of nearby dining options, and the neighborhood was quiet.

10

James

Feb 5, 2024

·

Stayed 3 nights

Grew up in Webster, Family still lives there. Great place and very close to everything.

8

Paul

Feb 8, 2024

·

Stayed 2 nights

A gift place to stay, if a bit far from downtown Rochester (20 minutes by car). A little worn in spots, but clean and friendly. Would definitely recommend.

10

George

Mar 11, 2025

·

Stayed 2 nights

Great location and great accommodations!

10

Anke

May 27, 2025

·

Stayed 1 night

Very comfortable hotel in great, quiet location.

10

Juan

May 14, 2024

·

Stayed 3 nights

All was great, convenient place to stay. Shops and restaurants are close by

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Dining

Breakfast is widely appreciated with hot options, but repeated comments mention weak or unavailable coffee, items not replenished, equipment outages, limited selection, and few options for special diets.

Related guest reviews

6

Jan

Jun 5, 2025

·

Stayed 1 night

No guide in room with how to operate TV, although the girl at front desk showed me (she had some trouble at first) and offered a channel guide. Breakfast was not great...out of regular coffee as well as in lobby. This was around 9am. Sausage is an unappetizing grey color. No one from the kitchen came out to check on things and there was still quite a bit of time left.

8

Peter

Mar 31, 2025

·

Stayed 1 night

Couldn’t find a place to hang up clothes, there was a big mirror that I pulled on, but didn’t wanna pull it off the wall only to find out and check out you have to slide it. Also, the breakfast was nice, but after about 10 people came everything was gone other than bread And waffle mix.

10

ROSANNE

Mar 4, 2024

·

Stayed 2 nights

Great rate and one of the best free breakfasts we have had anywhere!

10

Amy

Apr 13, 2025

·

Stayed 1 night

Room was clean - bathroom up to date and clean - breakfast very good with good selection - workout room ok. Some equipment down but elliptical and treadmill worked fine. Wish there were more cable channels available but no big deal. Overall a very pleasant place to stay. Staff was very helpful and friendly.

8

James

Jun 14, 2025

·

Stayed 2 nights

Very comfortable rooms, good breakfast, but horribly weak and usually cold coffee.

10

Dan

Dec 23, 2024

·

Stayed 2 nights

Great location and hotel for what we needed. Great breakfast!!! Gym is OK, but better than other hotel chains.

10

Irene

Jan 23, 2023

·

Stayed 2 nights

All breakfast items should be available until it ends and coffee needs to be hot.

8

Dwn

May 2, 2024

·

Stayed 1 night

It was clean and cozy. Staff was great. The breakfast was basic. Really wish there was a vegan option. Not even any bagels to be had.

10

Michelle

Dec 26, 2025

·

Stayed 4 nights

Great accommodations! Friendly staff! Best breakfast we’ve had in a while!

6

Karen

Jul 25, 2024

·

Stayed 1 night

Only complaint would be the breakfast....not much of a selection. Eggs were awful. Hotel itself is really great.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2 $100	3 $105	4 $101	5 $145	6 $158	7 $174
8 $96	9 $105	10 $105	11 $105	12 $106	13 $121	14 $121
15 $96	16 $105	17 $105	18 $103	19 $148	20 $244	21 $154
22 $93	23 $103	24 $111	25 $108	26 $117	27 $142	28 $130
29 $98	30 $110

Hampton Inn Rochester Webster

Prices for Hampton Inn Rochester Webster

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Microwave

Studio, 1 King Bed with Sofa Bed, Kitchenette

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible

Studio, 1 King Bed with Sofa Bed, Accessible

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Microwave (King Study)

Studio, 1 King Bed with Sofa Bed, Accessible (Mobility and Hearing)

Room, 1 King Bed, Accessible (Mobility and Hearing)

Room, 1 King Bed with Sofa Bed, Accessible (Mobility and Hearing)

Room, 2 Queen Beds, Accessible (Mobility and Hearing)

Room, 1 King Bed, Microwave

Guest reviews of Hampton Inn Rochester Webster

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Rochester Webster

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $180	31 $180