Name: Red Roof Inn Rochester - Airport
Address: 155 Buell Road, Rochester, New York, United States of America, Rochester, New York, US
Price range: $62–$93 per night
Rating: 6.13

What guests think

At Red Roof Inn Rochester - Airport, travellers highlight the convenient airport location and low prices, but many reviews report dirty rooms and bathrooms, worn facilities, maintenance problems, and noise or safety concerns that detract from the stay.

Service feedback is mixed, with several guests praising friendly, helpful staff while others describe rude interactions, check-in issues, or trouble obtaining refunds. Rooms are basic and often noisy, with frequent comments about uncomfortable beds, limited bedding, and light seeping through curtains. Dining is limited on-site, and a few guests expected breakfast or coffee amenities that were missing or minimal. Best for a no-frills stopover before or after a flight.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel worn, with reports of damaged or rerouted entrances, unsecured exterior doors, and no elevator; some mention on-site parking. Lobby access was occasionally affected by repairs and maintenance issues.

Related guest reviews

2

Eamonn

Oct 20, 2024

·

Stayed 1 night

Reception was unmanned at arrival. I had to dial a number to get someone to come out to reception. No bath towels in room. Property run Real rip off for 200$ - pictures on Expedia bear no resemblance to the actual property Very difficult to get a taxi to airport as it is only 5 minutes but too dangerous to walk Guy at reception on Sunday morning was extremely nice & offered lift to airport if taxi was a no show

8

Jean

Aug 23, 2025

·

Stayed 1 night

prety good value for the price. would be nice to have an elevator.

6

Lawrence

Jul 30, 2024

·

Stayed 1 night

There had been damage to the roof over entrance so customers were rerouted to a side door. direction signs to office clearly visible. Desk clerk was very helpful. Bathroom had no vanity space. Bolt lock on door didn't work well. But room was clean and comfortable.

8

Kevin

Nov 4, 2024

·

Stayed 1 night

The gentleman at the front desk was kind and very very welcoming! The hotel is conveniently a 17 minute walk from the airport and a 4 minute drive. Definitely an ideal spot for a one night stay (what I did). The hotel definitely needs some renovating to do and cleaning. There is a small lobby lounge and on site parking. Wall are thin - Try and get a room as far away from entrance, you will hear all the noise from people coming in and out and it kept me up at night! Overall, a good place to shower and lay down for a night.

4

Jessie

Feb 25, 2025

·

Stayed 1 night

It was very run down. My blanket had a burn hole in it. The hand soap dispenser was empty. And there were piles of trash up and down the hall.

6

Luz Marie

Oct 24, 2025

·

Stayed 4 nights

Parking was fine. I didn't use the laundry

4

Susan

Jul 1, 2024

·

Stayed 1 night

Exterior door (non-lobby) was not secured. Room door seemed to be painted shut so we had to pull very hard to open it. Bathroom floor had spots/stains in the corner. Our room was not ready when we arrived at 8:15pm. I reserved a king bed but all they had was a queen.

4

David

Jul 20, 2023

·

Stayed 2 nights

I did not realize that this was a two-story building with no elevator. My room was on the second floor and my luggage was very heavy and I have a very bad back. When I asked to see if there was a first-floor room, all I was told is you have a King and they are on the second floor. She looked again, but nothing. The checkin area did not leave a good impression. In addition to the person checking me in, there were two others there, possibly manager and executive housekeeper. They were yelling at each other so loudly I could not hear the person checking me in. When asked to be quieter, that lasted maybe two minutes and it was back again. I this the kind of impression you want to leave your guests with?

4

Edwina

Aug 19, 2024

·

Stayed 2 nights

There was so much going on, a truck had run into the structure, roto rooter was there and there were appliances being delivered that blocked the entrance/exit. The surrounding neighborhood was also very unsafe feeling. I usually like the chain of red roof inn but will not stay at this one again.

2

Drew

Aug 20, 2024

·

Stayed 1 night

Lobby under construction, Odor of drug use in stair way. Noisy. Load guests. loud refrigerator. Near Airport so jet noise. Train noise, highway noise. Filthy bathroom. shoe stuck to floor.

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Cleanliness

Cleanliness is a recurring problem: many guests found stained or unchanged linens, dirty bathrooms and floors, bad odors, and occasional pests; supplies like towels or soap were sometimes missing. A few reviewers did note clean rooms.

Related guest reviews

2

Bettina

Jul 22, 2025

·

Stayed 2 nights

Very dirty and bugs

4

timothy

Jun 22, 2025

·

Stayed 1 night

This hotel was fairly cheap compared to the other local hotels and was a quick walk in late spring to the airport. Unfortunately the room was dirty, the shower had long hair all over the walls, with no soap or shampoo in the shower, the bed was pretty much a king sized cot, complete with thin sheets. The lights on outside made it so it looked like it was day time at 1am with the blinds closed. And the ac was load, clunky, and extremely dusty. There was also wear and tear throughout. Not the worst hotel Ive ever stayed at, especially for just an 8 hour stop over, and if I needed to have a quick stay for a super early flight again, I would probably even consider coming back, but definitely not for a longer stay than that.

2

Emily

Jun 26, 2025

·

Stayed 1 night

The bed was full of crumbs and hair from the previous occupant; the sheets had clearly not been changed. There was wet brown slime on the floor. The window was broken and could not fully shut. There were only two pillows in the whole room and some lights did not work. Fixtures were rusty and gritty, walls were smudged with brown. Front desk staff argued with me claiming that the room was perfectly fine. He refused to refund me claiming I had "used the room" even though I only went up, saw that it was filthy, and immediately went back to the desk to check out again. I swear I'm not a fastidious customer, I'm a frequent traveler and this is the first time I've ever refused to stay in a hotel.

4

????

Jul 29, 2024

·

Stayed 1 night

not clean

2

David

May 24, 2025

·

Stayed 1 night

Room was very dirty. Curtains were gross and covered in dirt and dust. The AC vents had probably never been cleaned. No soap or shampoo in bathroom. Overall this place wasn't worth 100 even for a late night place to crash.

2

Lasse

Sep 30, 2025

·

Stayed 3 nights

This is most likely the worst hotel I have ever stayed in. The place is completely run down and worn out. The room was damp, no toilet paper, no soap, cigarette burned and dirty sheets!! Broken bathroom, bed that can best be described as a camping bed There’s NOTHING positive to say at all. Declined the first room for the above reasons and was then given a second room which was equally bad - as I arrived at 2am I had to sleep there (in my clothes as it was so nasty) and then I found another hotel and went there for the two remaining nights

2

Edwina

May 18, 2025

·

Stayed 2 nights

It was honestly an awful experience. The sheets were stained, the room facilities were old and outdated. The water caused me to have hives. The bathroom was leaking. No one cleaned the room. There was a dog that kept barking. Not a good look for the hotel. Do not recommend.

2

Kim

Aug 19, 2025

·

Stayed 1 night

We stayed in this place about 30 mins til we found another hotel!!! THE SHEETS AND BATHROOM ARE DIRTY!!! They are selling drugs and other things this place is the worse place I have ever been in DO NOT BOOK THIS PLACE!!!! A MAN WALKED UP TO MY CAR AND ASKED IF I HAD WHITE GIRL LIKE WHAT

10

michael a

Apr 29, 2024

·

Stayed 2 nights

Clean room

4

Melissa

Apr 14, 2025

·

The only clean things were the sheets. The bathroom was dirty. The floor was extremely dirty. A better housekeeping can go a long way. I was also greeted by a German shepherd. I love dogs but in a commercial Place they should not bark at everyone coming in. People were noisy. I could hear everyone walking and talking on the hallway and the loud cars at the parking lot. It was only one night… but at least the bed smelled like washed linens.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and often noisy, with thin walls, bright exterior lighting, and nearby traffic or aircraft noise. Several guests mentioned uncomfortable beds, limited bedding, and non-working features such as TVs or HVAC.

Related guest reviews

6

Karla Elizabeth

Jul 16, 2024

·

Stayed 1 night

Quiet and good to sleep in. But not far from restaurants

4

timothy

Jun 22, 2025

·

Stayed 1 night

This hotel was fairly cheap compared to the other local hotels and was a quick walk in late spring to the airport. Unfortunately the room was dirty, the shower had long hair all over the walls, with no soap or shampoo in the shower, the bed was pretty much a king sized cot, complete with thin sheets. The lights on outside made it so it looked like it was day time at 1am with the blinds closed. And the ac was load, clunky, and extremely dusty. There was also wear and tear throughout. Not the worst hotel Ive ever stayed at, especially for just an 8 hour stop over, and if I needed to have a quick stay for a super early flight again, I would probably even consider coming back, but definitely not for a longer stay than that.

4

Heather Gene Dante

Aug 14, 2023

·

Stayed 1 night

The beds were so hard to sleep on, weren’t even comfortable for as much as we paid to stay there. The bathroom floor was gross and there was ants inside of that air conditioner.

8

Kevin

Nov 4, 2024

·

Stayed 1 night

The gentleman at the front desk was kind and very very welcoming! The hotel is conveniently a 17 minute walk from the airport and a 4 minute drive. Definitely an ideal spot for a one night stay (what I did). The hotel definitely needs some renovating to do and cleaning. There is a small lobby lounge and on site parking. Wall are thin - Try and get a room as far away from entrance, you will hear all the noise from people coming in and out and it kept me up at night! Overall, a good place to shower and lay down for a night.

8

Robert

Sep 25, 2024

·

Stayed 1 night

Clean but spartan accommodations. One towel and 2 wash cloths. Toilet seat barely attached. Linens (sheet and flimsy blanket) for king bed were queen sized and unable to be tucked in. Light bulbs missing. Hole in wall covered up by chicken joint sticker. Because a room is cheap shouldn’t mean it can’t be maintained.

6

John

Oct 15, 2023

·

Stayed 1 night

Not a great hotel, very noisy, not even a closet in the room. No safe. No coffee machine. Limited bedding, old threadbare towels. Place smelled of nicotine.

4

Michael

Aug 11, 2024

·

Stayed 1 night

Bright light outside the room shining in all night. Better curtain or shades could help with this. No shower curtain. Smelled awful throughout the facility, mostly like smoke and and spray to try and cover smoke.

2

Drew

Aug 20, 2024

·

Stayed 1 night

Lobby under construction, Odor of drug use in stair way. Noisy. Load guests. loud refrigerator. Near Airport so jet noise. Train noise, highway noise. Filthy bathroom. shoe stuck to floor.

2

Christopher

Feb 3, 2025

·

Stayed 1 night

The TV didn’t work, the place smelled bad, they shut off my power at 8:00am and someone came by to ask me if I was supposed to be there. When I told them I was they turned my power back on. Will never go back.

4

Rick

Jul 2, 2024

·

Stayed 1 night

The gentleman at the desk was polite and responsive with fresh towels and a remote but... had to request a remote, original towels were stained and dirty, room floor felt sticky, beds were poorly made causing my mother to question if they had been changed, shower drain was not secured and filled with hair, bathroom door was illfitting and difficult, hallway smelled of strong deoderent over musty. The area was noisy from nearby traffic.

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Service

Service feedback is mixed; some praised courteous, helpful staff, while others reported rude or unprofessional interactions, check-in issues, and problems with reservations or refunds.

Related guest reviews

2

Eamonn

Oct 20, 2024

·

Stayed 1 night

Reception was unmanned at arrival. I had to dial a number to get someone to come out to reception. No bath towels in room. Property run Real rip off for 200$ - pictures on Expedia bear no resemblance to the actual property Very difficult to get a taxi to airport as it is only 5 minutes but too dangerous to walk Guy at reception on Sunday morning was extremely nice & offered lift to airport if taxi was a no show

8

Maria

Aug 12, 2023

·

Stayed 1 night

The motel was clean, even though it was in need of some repairs. The bed was comfortable enough for a night's sleep, shower was hot. Front desk staff at check-in was blatantly rude, he was on his bluetooth headset talking on the phone the whole time and when he checked me in, gave me zero information on the location of my room or anything just handed me the card and walked away.

4

Stephen

Aug 7, 2023

·

Stayed 1 night

Front desk staff are very rude; both check-in and check-out

10

Ben

Mar 3, 2023

·

Stayed 1 night

Prompt, informative and friendly staff!

2

Krysta

Mar 22, 2023

·

Stayed 1 night

Very rude , refused my Pre booked reservation and tried to make me pay cash. Told me there were no rooms Available even when I had a reservation. Suggested I walk across the highway to motel 6. And tried to kick me out while waiting for an Uber because I was calling cooperate

2

Sherief

Oct 28, 2024

·

Stayed 2 nights

The front desk was disaster , impolite, rude , cancelled my reservations instead of me calling earlier and saying I will come late and next day took the money inspite of not spending the night there Disaster

2

Richard

Oct 6, 2024

·

Stayed 4 nights

We reserved 3 rooms for our wedding guests but upon arrival at 3am two of them were told their rooms have been rented out because they arrived too late. Not only that but we were billed for all three and had to host our guests on blow up mattresses across the house. I don't know what kind of bizarre logic the owners are using here but it is unacceptable what so ever for a hotel by the airport to be giving away rooms specifically booked for guests arriving late! And no, there is no cut off time for arrival mentioned anywhere. Absurd!

8

Cristina

Jun 9, 2025

·

Stayed 2 nights

The staff took care of your questions or problems immediately!!!

4

Timothy

Aug 10, 2025

·

Stayed 1 night

The frondesk staff was top notch. They were polite professional, and welcoming. I can not say enough about them. They are the glue keeping thatvplace together. The facility is what it is, it needs a remodeling and periodic maintenance.

10

Landale

Nov 3, 2025

·

Stayed 5 nights

The Room Was Spotless & Staff Very Nice & Respectful 5 ✨️✨️✨️✨️✨️

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AI-generated summary based on recent guest reviews

Location

Very close to ROC airport, with some guests walking in about 15–17 minutes; also a short drive to downtown and the University of Rochester. Several reviews note a run-down or unsafe-feeling area and some traffic or plane noise.

Related guest reviews

4

Matthew

Jun 28, 2023

·

Stayed 1 night

This is probably the most disgusting motel I’ve ever stayed at. That said it’s the cheapest place around and walking distance to the airport. Amazingly, I didn’t see bed bugs…but wow. If you aren’t sensitive you’ll be fine, but if you are go somewhere else.

8

Greta

May 12, 2024

·

Stayed 7 nights

Broken glass in the parking lot. Sometimes too noisy. Refrigerator and heater too loud. Don't feel safe sometimes. Kid's playing around my car. Children need playgrounds. Need towels and garbage bags and hand and bath soap.

8

Kevin

Nov 4, 2024

·

Stayed 1 night

The gentleman at the front desk was kind and very very welcoming! The hotel is conveniently a 17 minute walk from the airport and a 4 minute drive. Definitely an ideal spot for a one night stay (what I did). The hotel definitely needs some renovating to do and cleaning. There is a small lobby lounge and on site parking. Wall are thin - Try and get a room as far away from entrance, you will hear all the noise from people coming in and out and it kept me up at night! Overall, a good place to shower and lay down for a night.

8

Tonda

Jan 24, 2023

·

Stayed 1 night

The proximity to the airport was excellent. The location was quiet and easily locatable.

8

Michael

Nov 10, 2024

·

Stayed 1 night

It was not far from the downtown area

6

Daniel

Aug 9, 2025

·

Stayed 1 night

Close to ROC airport is good; I walked to hotel in pm after turning in the rental car; 15 min. walk each way!

8

JOHN

Sep 14, 2023

·

Stayed 7 nights

the place is ok. very close to the airport. rates are good also

8

Lin

May 19, 2025

·

Stayed 3 nights

Quiet location away from traffic. Water pressure in the shower needs some help. Short drive to University of Rochester. Warm shower and comfortable beds, met the needs of a simple traveler. Friendly puppy greeter, loves chin rubs.

4

Edwina

Aug 19, 2024

·

Stayed 2 nights

There was so much going on, a truck had run into the structure, roto rooter was there and there were appliances being delivered that blocked the entrance/exit. The surrounding neighborhood was also very unsafe feeling. I usually like the chain of red roof inn but will not stay at this one again.

8

David

Jul 8, 2024

·

Stayed 2 nights

I enjoyed being that close to the airport, but the surrounding area jumps between run-down and freshly built. Noted paint drips and dirt in stairwells.

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AI-generated summary based on recent guest reviews

Dining

Dining is limited: several guests reported no breakfast or coffee and few nearby options; one described the continental breakfast as poor. Vending and in-room coffee were also unreliable or unavailable for some.

Related guest reviews

6

Karla Elizabeth

Jul 16, 2024

·

Stayed 1 night

Quiet and good to sleep in. But not far from restaurants

6

Sunny

Oct 15, 2024

·

Stayed 1 night

Room did not have soap or shampoo. Very inconvenient for dining options.

8

todd

Jun 29, 2023

·

Stayed 1 night

No breakfast. Said was included. No coffee pot in room. No soap. No clock. Bathtub was a little dirty.

10

Deonne

Apr 8, 2024

·

I had read reviews on the website before I booked My stay some were not good reviews some gave praise on the facility. I find the bad reviews we not correct. I enjoyed my stay the staff was great kind free coffee in the morning everything I asked for was given with no problem. It was very quiet the room was clean extra toiletries were there I had no problem with my stay. It does need updates but for the price and convenience it was a great place to stay I would stay again.

6

John

Oct 15, 2023

·

Stayed 1 night

Not a great hotel, very noisy, not even a closet in the room. No safe. No coffee machine. Limited bedding, old threadbare towels. Place smelled of nicotine.

6

Suleman

Aug 7, 2023

·

We entered in to room and smelled tenderly bleach and bathtub few marked. Bought some bottles into Vending Machine but didn't work to come out before didn't sign or note post. it won't refunded. Thank you.

2

Edward

Dec 6, 2024

·

Stayed 4 nights

My hand soap canister, body wash and shampoo where empty for my entire stay. I told reception about it and they never refilled it.Room was not cleaned and bed was never remade during entire stay. The free continental breakfast was a absolute joke. I will never stay at any red roof again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$63
February	$63
March	$76
April	$69
May	$86
June	$86
July	$78
August	$84
September	$81
October	$75
November	$69
December	$63

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $63	16 $67	17 $67	18 $92	19 $81
20 $74	21 $72	22 $68	23 $68	24 $72	25 $90	26 $90
27 $72	28 $72	29 $62	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $92	3 $93
4 $69	5 $69	6 $69	7 $69	8 $69	9 $93	10 $93
11 $69	12 $69	13 $69	14 $69	15 $69	16 $93	17 $92
18 $69	19 $69	20 $69	21 $69	22 $69	23 $93	24 $93
25 $69	26 $69	27 $69	28 $69	29 $69	30 $93	31 $93

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Smoking

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Smoking

Superior Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed, Smoking

Standard Room, 2 Queen Beds, Accessible (Roll in Shower)

Superior Room, 1 King Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Rochester - Airport

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Prices for upcoming dates