Best Western Plus Jacksonville West

The property is being remodeled and it is noisy and dirty. People working on their vehicles in the lot. Handicapped door on my room, nobody could explain to me how to operate it. I rate this place a low C.

Beginning around midnight the fire alarm sounded waking us out of a deep sleep. After falling asleep the alarm sounded three more times at different intervals waking us each time. After the last alarm one of my family members was unable to get back to sleep. The hotel was unwilling to work with us even for a partial refund. Very dissatisfied. Morning staff obviously did not spend the night.

We didn’t eat breakfast during our stay. Our room was clean, The pool was clean, and the grounds were maintained well. Our check in experience was AWESOME Jeilyn was AMAZING!!! Jeilyn handled a mistake that could’ve been problematic with ease and quickness. We didn’t even have to request the WiFi info! We will be staying there again

Destinyy was fantastic at the front desk. Decent breakfast options, clean pool, great choices for restaurants within walking range.

Property has a fire alarm that is broken and will wake you up multiple times at night. This problem has been ongoing for a long time - you can see reviews 2 and 4 weeks old that say the same thing. The worst stay of my life. And then we had to fight for a refund.

When I arrived for check in in the parking lot I noticed a lot of furniture and such in a pile in part of the parking lot. Upon check in we went up to the room. The elevator has seen better days and was worried it was going to breakdown. The first room we went to was a complete disaster. Dusty and trash everywhere and no bedding, just filth. Went to front desk and told the lady and she apologized and got us into a different room. The next room was cleaner. The shower was super small and not much moving room and there was used soap still in the shower like the shower wasn't cleaned. The glass door on the shower did not keep any water in. The whole bathroom floor got the shower water. My husband had to get more towels so we could clean it up. The staff I encountered (only 1 lady) was nice but the stay was not so much of a nice stay.

We evacuated there during hurricane Milton. It was a good choice. Breakfast was good. My only complaint was the first night there rhe fire alarm kept going off. Happened about 10 times. Finally stopped at 3:45 am. Didn't get any sleep. Asked for a discount for that night, but they would not give it to us.

Did not get what I booked. Pool is out of order and Jacuzzis was broken. They should have told me at check-in instead of waiting to see if we noticed.

When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.

Very nice. Some construction going on but was not in the way.

Clean, amenities accessible for an older couple, nice bedding and good breakfast selection with attentive staff that cleaned tables and food available.

Worst pillows I have slept on in any hotel ever. Beds were loud and uncomfortable. Carpet in the room felt damp and smelled like urine. Breakfast was decent.

Room was big, had handicap access room for wife. Very clean, staff was amazing.

I didn't stay. I checked in. Once I got in the elevator to go up to my room. The elevator was dirty and smelled bad. When I opened the door to my room, it smelled bad. Carpet was stained. Bathroom smelled bad. I went right back down stairs and checked out. I couldn't stay in a room that smells that bad. I want a full refund. And deserve it.

We didn’t eat breakfast during our stay. Our room was clean, The pool was clean, and the grounds were maintained well. Our check in experience was AWESOME Jeilyn was AMAZING!!! Jeilyn handled a mistake that could’ve been problematic with ease and quickness. We didn’t even have to request the WiFi info! We will be staying there again

This was a very nice property. It was clean. The room was very comfortable and clean. The bed was very comfortable and the bathroom is very nice. I would definitely stay in this location again.

When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.

This hotel was great after a long day at a football game. It was clean, well decorated, the room was great and staff was very friendly. Missed a good, hot breakfast but maybe next time!

The location is nice. Its parking lot is adjacent to another hotel and the landscaping for both is attractive. Inside, though, the lobby is bare and a there's a strong, musty, mildew smell. This odor pervades the hallways and even the 3rd floor, where our room was. The 3rd floor also had plastic sheeting over the hall carpets, and dusty furniture lining the walls. When the elevator first opened it looked like a construction zone, and I thought I must have gotten off on the wrong floor. But I hadn't. Inside the room, the musty odor was not quite as strong, possibly because the smell of old stale tobacco smoke was stronger. The smell gave me and my daughter, both, terrible headaches. Coupled with the dirty smudges on the linens and grimey lamp bases, it was more than enough to make us pick our bags back up, return to the lobby, check out, and find accommodations elsewhere.

Place is old and run down. Bed uncomfortable. Tiny lumpy pillows. Stains on bedding. Towels thread bare. Spartan lobby. Saw rats around. Asked for extra pillow and told they didn’t have any. Rooms strong perfumed to cover up smell. Only stay here as last resort.

Good room, comfy bed. For price point, room needs repairs and touch up.

Worst pillows I have slept on in any hotel ever. Beds were loud and uncomfortable. Carpet in the room felt damp and smelled like urine. Breakfast was decent.

Housekeeping did not come, had to ask for it. No soap in shower or sink area. Towels like sandpaper. Had to get TV fixed. Rug filthy. AC sounded like jet taking off. Food at breakfast inedible.

Nice stay wish there was a better breakfast. Clean room, the pillows are all small which isnt great on the comfy bed. The refrigerator didn’t work, wasn’t cold.

Everything was great but the bed was harder than is comfortable to sleep.

The bed pillows is awful the ice bucket is too small

Hubby and I came for our 25th anniversary trip/weekend from Friday to Sunday, and also going to a concert of one of our favorite artists! So we got there Friday evening and the check-in was so fast! I had already booked the weekend 6 months prior, so all I needed was my ID and we were good to go. We got up to our room and it was very clean, had a big king size bed, a mini-fridge, microwave, TV w/remote and whole lot of channels!, fresh towels, awesome little balcony with a table and 2 chairs to sit on. Overall, it was an amazing trip/weekend, and our stay here was definitely worth it! Would absolutely recommend this hotel to anyone looking in the Jacksonville area!

Great price safe location tiny bathroom and closet door missing but great for a nights rest

Good price and very spacious room

Place is old and run down. Bed uncomfortable. Tiny lumpy pillows. Stains on bedding. Towels thread bare. Spartan lobby. Saw rats around. Asked for extra pillow and told they didn’t have any. Rooms strong perfumed to cover up smell. Only stay here as last resort.

Beginning around midnight the fire alarm sounded waking us out of a deep sleep. After falling asleep the alarm sounded three more times at different intervals waking us each time. After the last alarm one of my family members was unable to get back to sleep. The hotel was unwilling to work with us even for a partial refund. Very dissatisfied. Morning staff obviously did not spend the night.

We didn’t eat breakfast during our stay. Our room was clean, The pool was clean, and the grounds were maintained well. Our check in experience was AWESOME Jeilyn was AMAZING!!! Jeilyn handled a mistake that could’ve been problematic with ease and quickness. We didn’t even have to request the WiFi info! We will be staying there again

Destiny is friendly and make you feel welcome there unlike some other hotel I been to are rude

Jan6-7 Stay there when I visit my hometown and family. This stay was was not good because of a mix up on payment. At check out my traveling partner was told the room was not paid, when reality it was through Expedia. The problem was a new employee that was not being supervised, he was very confused. Long story short my friend paid also. When she got here bill she called card company and declined. She got paper work to fill out, so she decided to call hotel in Jax. Lady at front desk was very friendly, checked info. On her end and saw my Expedia payment right away , told my friend they would send credit to he card… Just saying because a new untrained unsupervised employee we had to go through this. Never has happened before. It’s on Best Western not Expedia.

It was just an ok property. The staff friendliness varied. The refrigerator that held the yogurt and things was too hot. Should be 41 degrees or below. Fire alarm went off at 7:30 AM. Why would the alarm folks work on such a thing at that time. Seems stupid. I will not go when better choices are right next door like Holdiay Inn Express.

I like how the young lady Destiny make sure they have the room you like available like mines is the one with the balcony. She make sure you have the best stay there and she made super nice

When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.

Deferred maintenance prevalent. Property looked "tired". Waited for more than 20 minutes for someone to show up at the front desk to check in. Property was not worth the rate I had to pay. Very disappointed.

Front Desk was amazingly friendly and helpful. Quick and efficient check in process.THANK YOU!

Beds worn out, we had to switch rooms and they gave us key to room that someone was already in pretty embarrassing.

Very clean and quiet place to stay. It is in a safe area.

Convenient. Stay here when we go to Jax, Fl.

Friendly receptionist. Clean room and clean elevator. Great Mexican restaurant nearby!

Very quite.

Beautiful area around. They had all the extras I needed, (hair dryer, iron and board), right in the room.

Good location, all the staff was very nice. Good breakfast!

Good location, decent prices.

Clean, staff was excellent and professional. Area is nice, close to food,groceries, and fuel. Mattress could have been better, however can't complain too much. We slept good. It was a pleasant stay. Just outside the madness of Jax, but close enough the go there if you have too.

Good access.

Great price safe location tiny bathroom and closet door missing but great for a nights rest

Clean, amenities accessible for an older couple, nice bedding and good breakfast selection with attentive staff that cleaned tables and food available.

Staff was friendly and happy to help. There were good breakfast options available.

Room was very old. Fan in bathroom was so noisy you could hardly hear of someone had light on in bathroom. Pull out sofa bed had a 2" plastic mattress - luckily it was a child sleeping on it. Breakfast was over and cleaned up by 9:00 am, which is early for a Sunday morning. So no Breakfast when we got there at 9:10. Will not stay again.

The breakfast was not up to my standards. They served the same thing every morning and it was not good. The last Best Western Plus I stayed at had an excellent breakfast but this one was just a motel breakfast. I was very disappointed.

The breakfast is absolutely disgusting. Hardly any options and it’s so basic it’s worth skipping. Undercooked sausage and gross eggs. Sink and toilet clogged regularly. Door isn’t on hinges all the way so locking and unlocking is hard. Mini fridge freezes everything that goes into it even on low settings. 2 liter of pop exploded and sounded like a bomb went off.

It was just an ok property. The staff friendliness varied. The refrigerator that held the yogurt and things was too hot. Should be 41 degrees or below. Fire alarm went off at 7:30 AM. Why would the alarm folks work on such a thing at that time. Seems stupid. I will not go when better choices are right next door like Holdiay Inn Express.

Good location, all the staff was very nice. Good breakfast!

They stay was just all around pleasant. And the breakfast was very good

When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night. The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed. The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.

I stay here a lot for work , just remodeled and I like it , always enjoy my stay friendly staff, good breaksfast, only thing I would suggest is can we get a soap dish or small shelf in the shower