Name: Hyatt Place Jacksonville Airport
Address: 14565 Duval Road, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: $96–$213 per night
Rating: 8.7

What guests think

At Hyatt Place Jacksonville Airport, travelers frequently praise the friendly staff and convenient location near the airport with shuttle access, along with spacious rooms, while some reviews note inconsistent cleanliness and areas that feel dated or damp.

Guests like the large, comfortable rooms but report small or awkward bathrooms, occasional musty humidity, and sometimes spotty Wi-Fi. Breakfast is generally well-liked yet inconsistent at times (quality, variety, and crowding), and the on-site bar/restaurant is limited. Most interactions are efficient and accommodating, though a few experienced late-night shuttle gaps and billing or reservation miscommunications. Overall, it suits short airport stays if you prioritize convenience and room space over flawless upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: the pool is described as nice, the gym can be hot or have AC issues and feels limited, and the on-site bar/restaurant functions more like a snack counter. Parking is convenient.

Related guest reviews

10

Nancy

Jan 9, 2025

·

Stayed 1 night

Needed easy access to airport. Shuttle service is the best. Restaurant is not really a restaurant, more like a snack shop. Dennys is a short walk.

10

Nicole

Oct 1, 2025

·

Stayed 1 night

Staff was very friendly and convenient parking options to pay while flying out from the airport

6

Adriene

Jul 12, 2025

·

Stayed 4 nights

The hotel is in need of some serious upgrades. The hotel has an unpleasant odor which is probably from the old carpet. The gym was small and extremely hot. The gym equipment needs to be upgraded. As far as the rooms again, an odor! No microwave in the room, which is very inconvenient for a 4 night stay. The let out couch was stained and the sheets on the bed were stained. Some of the towels were also stained. The shower head was terrible! Although you could adjust the shower head every setting sucked. The ice machine was not working. I wish I could have cancelled and booked at home2suites next door which looked more modern and up to date! If you want something more modern don’t stay here. I was beyond happy to check out.

6

Daesang

Jul 18, 2025

·

Stayed 1 night

The air conditioning at the gym was not working.

10

Amanda

Apr 10, 2025

·

Stayed 1 night

The property is nice rooms are clean pool was great the staff was friendly. The bar that is advertised was disappointing.

10

Maya

Feb 11, 2025

·

Stayed 1 night

Will stay here again. The surrounding area was great and the room was clean and comfy. The parking was sufficient and easy to get in and out. I felt safe here. This was a great stay away from home. The staff were very friendly also.

8

Karen

Oct 6, 2025

·

Stayed 1 night

Room was clean and comfortable. Found big black bug on carpet when putting shoes on in the morning. Flushed it in bathroom. Staff was great. Parking was good as well.

8

Mary

Feb 6, 2025

·

Stayed 1 night

Everything was good and I’d stay again. The morning breakfast was included and good. The only thing that could have been better was a bar and restaurant was listed but what is really was - was a snack bar with a very limited menu- basically sandwiches and they serve drinks at the counter/tables/ definitely not a bar/lounge or a full restaurant

8

Mikaela

Aug 16, 2025

·

Stayed 4 nights

One laundry machine for whole hotel. Charged $2 for 1 box of laundry soap, then charged $2.50 for 1 box on a different day by a different person. Breakfast was good. People were friendly. Pool was nice.

10

Jamel

Apr 4, 2025

·

Stayed 1 night

Polite staff, clean pool, and clean rooms

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed, with many tidy rooms reported. However, recurring issues include mold or grime in showers, stained carpets or linens, hair left behind, musty odors, and occasional damp or wet carpets.

Related guest reviews

4

Melissa

Feb 10, 2025

·

Stayed 1 night

There was hair in the bathroom, tub, and on towels when we arrived. The room was a good size. The breakfast had a great variety of items. Staff were nice. If we hadn’t gotten there so late, we would have requested a new room just due to the hairs everywhere.

2

James

Nov 11, 2025

·

Stayed 1 night

There are certain things in life that give me the ick. Finding a pair of underwear in a “clean” room is at the top of my list. The bad. The room seemed like it hasn’t been cleaned very well for a long time. The blinds had dust accumulated in them, each slat was a slightly different color. The comforter didn’t instill confidence that it had been cleaned in some time. It was closer to grey in color than white. The room seemed a bit run down. In the morning we moved the ottoman and found a pair of underwear under it that didn’t belong to my wife and I. Gross! Breakfast was ok. It met the need we were looking for but have had better commentary breakfast before. I will add that we came down around 9am when they stop serving at 930. The good. The staff during check in was friendly, the woman that checked us out seemed genuinely concerned about the cleanliness of the room and took down some notes and even offered us some free snacks from their snack counter. We declined. Initially we wanted to do a late check out but it was a 25 dollar up-charge for 1 hour. Something needs to be done about house cleaning that was the difference between a 5 star and 1 star review. If ever in the area again I will not be staying here.

2

Kermit

Nov 28, 2025

·

Stayed 1 night

Room #319: The room appeared to be clean, but the shower was filthy. There were brown bacteria growing between the tiles and around the glass door in the shower. The employee who services Room #319 is doing a poor job of cleaning.

8

Autumn

Oct 27, 2025

·

Stayed 4 nights

Airport shuttle was great. Breakfast wasn't great, too many carb and sugary options. Room wasn't 100% clean and definitely needs updating or deep clean. Slept great though!

4

Fangxiao Patricia

Sep 3, 2025

·

Stayed 1 night

I can’t believe this place was rated 9 on the reviews. This place is old and dirty. The blanket has blood stains, the sheet has black spots. There are red spots on the carpet, not sure if it’s blood. The bathroom light is dark.

4

Diana

Oct 31, 2025

·

Stayed 1 night

Staff was awesome! Bathroom was a horror. Unclean, hair on walls, pink and yellow mold. No food available as restaurant was closed.

6

Randy

Jun 1, 2025

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Stayed 1 night

This place was rundown and needed a deep clean.

6

David

Apr 3, 2025

·

Stayed 1 night

My bathroom was very moldy and felt nasty while taking a shower. Shower soap bottle holder was broken causing the bottle to fall to the floor

4

Sally

Jan 28, 2025

·

Stayed 1 night

The hotel had water damage on all floors. There were industrial fans running in the halls. There was no escaping the sound of the fans. Had I known, I would have stayed elsewhere. My final room - I had to request a different room from the first one due to the fans right outside the door - had clean sheets and some of the towels were clean. Others had clearly been used and not switched out. The room needed a good cleaning and updating. The saving grace were the kind staff.

10

Francis

Jan 18, 2025

·

Stayed 1 night

We were given a dirty room with a stained carpet. The water in the sink and shower doesn’t drain easily, and the toilet was dirty. Overall, I was expecting a different type of room.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, often with a separate seating area. Common drawbacks include small or awkward bathroom layouts, occasional musty humidity, and sometimes spotty Wi-Fi.

Related guest reviews

8

Susan

Apr 10, 2025

·

Stayed 1 night

We stayed at the hotel the previous week. We really like the comfort of the room and the staff is very friendly. Having a few food options for a late arrival is great. The only thing we didn't like the 2nd stay was the carpets were very damp and it smelled bad in the room. We were tired so we just stayed in the room. I would change rooms the next time if that happened again. Again, the staff downstairs was very friendly and helpful.

10

Howard

Dec 22, 2025

·

Stayed 3 nights

The room was excellent, very spacious and comfortable in the staff was amazing!

10

Leslie

Oct 2, 2025

·

Stayed 1 night

Love the beds at every Hyatt Place I’ve stayed. Always soooo comfy and rooms are spacious. Friendly staff.

10

Dale

Dec 11, 2025

·

Stayed 1 night

The breakfast is yummy, every day is slightly different which is adds to the variety. Rooms are comfortable and spacious. Wi-Fi is spotty at times. And the shuttle bus to and from the airport is enjoyable with great conversations with Mike the driver. Check is and out was smooth. Front desk will tell you all about the hotel if you have not stayed before.

10

Terri

Mar 27, 2025

·

Stayed 1 night

We had an early flight out of Jacksonville. This property was nearby the airport. Clean and convenient. The room was a double queen with a separate seating area. I would recommend this Hyatt.

6

julie

Oct 13, 2025

·

Stayed 1 night

The property was nice but the hotel is old and in need of a new HVAC. The rooms felt damp.

8

Amber

Mar 11, 2025

·

Stayed 1 night

Nice room. Convenient location for restaurants and different stores. Only issue was the bathroom was so small.

8

belinda

Dec 2, 2025

·

Stayed 1 night

Check in staff was outstanding. The room was large and the towels were great

8

Dale

Nov 30, 2025

·

Stayed 1 night

The 2 shuttle drivers (Stephanie and Mike) we had from and to the airport where great, very informative and provided great dinning options. Room was spacious and clean. Our only down side was spotty internet. Check in and out was a breeze.

8

Lisa

Feb 14, 2025

·

Stayed 1 night

The Hotel was fine except for the weird bathrooms. You had to stand in the shower to close the bathroom door as the door swings closed about an inch from the toilet. So unless you legs are less than an inch wide you can not close the door without stepping into the shower.

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Service

Service is widely praised as warm, accommodating, and efficient, with many compliments for front desk and shuttle staff. A minority reported issues such as late-night shuttle unavailability, billing or pet-fee disputes, and occasional check-in or housekeeping lapses.

Related guest reviews

2

Lisa

Apr 7, 2025

·

Stayed 1 night

We made a reservation through Hotels.com. I called two weeks before to make sure my reservation was gtd because I knew we were checking in late. Then on our way down there, I called again to let them know we were going to be checking in late. I asked if they needed a credit card to hold the room and they said no that they would note that we would be late. I told them around 1:00 am. We got there at 1:20 and they had given our room away. The front desk clerk said next time we could ask them to check us in on the phone. I told her that we weren’t offered that and I didn’t know that was an option. There were no other rooms available in the area so the 5 of us spent the night in the car at the rest area.

10

Richard

Jun 20, 2025

·

Stayed 1 night

The staff were so nice. When I stay at other hotels I don’t receive the level of customer service that I experienced at this hotel. Francine and Stephanie were so nice. Stephanie help me with my family’s luggage and provide us with prompt service to make sure we made our flight.

10

Pamela

Nov 16, 2025

·

Stayed 1 night

Front desk staff was fabulous. Attentive and helpful. Room was clean and comfortable.

10

Marc

Jul 12, 2025

·

Stayed 1 night

Great Staff Miqui did a wonderful job checking me in. The entire staff was friendly and helpful.

2

Jennifer

Sep 30, 2025

·

Stayed 1 night

Property boasted about having 24 hr airport shuttle service, which was definitely not the case. We waited over 30 minutes for a shuttle that never came after our late arrival at the airport. By 1:15 am and after several attempts to call the hotel, we had to call an Uber. When we arrived, the front desk attendant jumped up from his seat in the lobby to meet us at the desk. When asked about the shuttle, he said they stopped around 10 pm. We asked about the 24 hr service that was promised online and he had no answer. We also asked about our calls going unanswered and he smugly said he didn’t hear it. He simply rolled his eyes and said “anyway” and then proceeded to check us in, completely dismissing our frustrations. When we got to the room, it smelled terrible like someone had been smoking in it. It was disgusting and on top of that, it was double beds. We had booked a king bed. I checked my reservation and went back downstairs. I was told that due to being fully booked they couldn’t accommodate our original booking for a king bed. Being 2:00 am at this point, the frustration and disappointment was pointless. We stayed the night and checked out the next morning. We asked about the airport shuttle back to the airport and were told to take a Lyft they had called for us instead. This made no sense and was also terrible. The Lyft was dirty, smelled like weed, and barely accommodated our luggage. I wish I could give negative stars for this experience.

10

Marcia

Aug 20, 2025

·

Stayed 1 night

Loved the Hyatt Place. Friendly service and very convenient. Staff was excellent. Thank you Francine, Stephanie, and Mike. Best customer service. Felt like home.

8

Khris

Oct 8, 2025

·

Stayed 1 night

It was tough checking in but it was a great stay

10

Namratha

Jan 2, 2026

·

Stayed 1 night

The staff were very friendly and helpful and the shuttle service to/ from the hotel was very quick.

2

Elena

Jul 3, 2025

·

Stayed 1 night

We stayed at Hyatt Place Jacksonville Airport on June 24, 2025, booking through Hotels.com. We are a family of three adults traveling with our Emotional Support Animal (ESA). At check-in, I specifically asked if there were any extra charges for an ESA and was clearly told by the front desk that there was no pet fee, just a $20 refundable deposit. My husband and daughter heard the same thing. However, two days later, my credit card was charged $85.13 as a pet fee without any notice or receipt. When I called the hotel, they said they don’t waive pet fees for ESAs, only service animals — which completely contradicted what we were told at check-in. I feel this was misleading and unfair, and I did not give permission for this extra charge. I tried to resolve it with the hotel, but they refused to refund me. Be careful — get everything in writing and double-check your final bill! I do not recommend this hotel because of this lack of transparency and poor customer service.

8

qiuping

Jul 28, 2025

·

Stayed 1 night

I had a pleasant stay overall. The young front desk guy with curly hair was not only handsome but also extremely kind — truly six-star service! I wasn’t feeling well when I arrived, and he allowed me to check in early, which I really appreciated. The hotel was clean and comfortable, definitely worth five stars. The only downside was the service from housekeeping. Just as I entered the room and was about to shower, someone knocked loudly and impatiently on the door. Even after I said “just a second,” they kept knocking. When I opened the door, the person said something I couldn’t catch and left. Later, I called to request extra towels — it took two calls, and when they finally arrived, the staff knocked just as rudely again. Still, thanks to the great front desk service and clean room, it was a mostly good experience.

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AI-generated summary based on recent guest reviews

Location

Conveniently located near Jacksonville Airport with easy access to I-95, restaurants, and shopping. Many guests use it for pre- or post-flight stays.

Related guest reviews

10

Penny

Sep 29, 2025

·

Stayed 1 night

Convenient location

10

Cesar

Sep 1, 2025

·

Stayed 1 night

near airport

10

Wolfgang

Oct 12, 2025

·

Stayed 1 night

Great airport hotel

10

Tricia

Dec 14, 2025

·

Stayed 1 night

Convent to airport. Friendly staff and clean

10

Terri

Mar 27, 2025

·

Stayed 1 night

We had an early flight out of Jacksonville. This property was nearby the airport. Clean and convenient. The room was a double queen with a separate seating area. I would recommend this Hyatt.

10

Kiarrah

May 22, 2025

·

Stayed 1 night

Easy to find, close to many restaurants and shopping.

10

Tina

Jan 2, 2026

·

Stayed 1 night

Friendly staff, clean and comfortable room. Close to airport.

10

Joseph

Mar 27, 2025

·

Stayed 1 night

Close by nearby restaurants and shopping areas also right off the exit of the highway. You don’t even realize it.

8

Maricel

Sep 30, 2025

·

Stayed 1 night

Older hotel but it fit our family 2 Adults 3 kids. Conveniently located near the airport and lots of restaurants nearby.

10

Mary

Jun 17, 2025

·

Stayed 1 night

Convenient to interstate and lots restaurants close by; helpful and friendly staff!

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AI-generated summary based on recent guest reviews

Dining

Breakfast draws many compliments for being hot and tasty, but feedback is inconsistent: some mention limited variety, cold items, or crowding, and the on-site food/bar options are limited.

Related guest reviews

8

Debra

Oct 15, 2025

·

Stayed 1 night

Nice staff, clean and quiet. Don’t order their pizza. It was the worst ever. Also, only one kind of wine was available.

6

Christine

Oct 20, 2025

·

Stayed 1 night

The room was spacious and clean. Beds were fairly comfortable. Really disappointed in the selection and quality of breakfast food.

6

Amanda

Oct 9, 2025

·

Stayed 1 night

Beds were super hard and the pillows were terrible. Makes for a long and rough night of sleep. Other than that, cleanliness was excellent. Breakfast area could be larger. Overly crowded with nowhere to sit and eat breakfast.

6

Bill

Oct 22, 2025

·

Stayed 1 night

Room was clean and comfortable. Breakfast was bad!

10

Dale

Dec 11, 2025

·

Stayed 1 night

The breakfast is yummy, every day is slightly different which is adds to the variety. Rooms are comfortable and spacious. Wi-Fi is spotty at times. And the shuttle bus to and from the airport is enjoyable with great conversations with Mike the driver. Check is and out was smooth. Front desk will tell you all about the hotel if you have not stayed before.

8

Mary

Feb 6, 2025

·

Stayed 1 night

Everything was good and I’d stay again. The morning breakfast was included and good. The only thing that could have been better was a bar and restaurant was listed but what is really was - was a snack bar with a very limited menu- basically sandwiches and they serve drinks at the counter/tables/ definitely not a bar/lounge or a full restaurant

10

Dale

Dec 5, 2025

·

Stayed 1 night

Staff was great especially Mike the shuttle driver. Breakfast was yummy and i ate to much because of it.

6

Joseph

Aug 22, 2025

·

Stayed 1 night

Breakfast really was substandard. Pancakes were cold. Eggs were nasty looking won’t be back. I thought I would try that hotel. The other ones around the bend are much better and so is the breakfast.

8

Freddie

Dec 28, 2025

·

Stayed 1 night

The breakfast was good, could've had more selection of meats

8

robert

Apr 28, 2025

·

Stayed 1 night

The breakfast bar was out of coffee and eggs by 7:30am! Staff didn’t seem to care.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$108
March	$139
April	$121
May	$121
June	$109
July	$121
August	$108
September	$102
October	$110
November	$112
December	$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $108	15 $124	16 $124	17 $117	18 $197	19 $117
20 $104	21 $112	22 $154	23 $198	24 $198	25 $108	26 $107
27	28 $198	29 $102	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $124	3 $96
4 $96	5 $96	6 $96	7 $139	8 $105	9 $132	10 $110
11 $199	12 $110	13 $101	14 $101	15 $121	16 $213	17 $122
18 $100	19 $100	20 $101	21 $139	22 $102	23 $111	24 $108
25 $105	26 $100	27 $96	28 $96	29 $105	30 $96	31 $96

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (& Sofabed)

Room, 1 King Bed (& Sofabed)

Room, 1 King Bed with Sofa Bed (High Floor)

Room, 1 King Bed, Accessible (Roll-In Shower, Sofabed)

Room, 2 Queen Beds, Accessible (Roll-In Shower, Sofabed)

Room, 2 Queen Beds (High Floor, Sofabed)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Jacksonville Airport

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Considering this hotel for your Jacksonville trip?

Prices for upcoming dates