Residence Inn by Marriott Franklin Cool Springs
$192
/ night
Avg. for September
Select dates to see prices and availability
$192
/ night
Avg. for September
Monthly average prices
Nightly prices at Residence Inn by Marriott Franklin Cool Springs average $148 in February, the cheapest month, and $206 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $148 |
| February | $148 |
| March | $173 |
| April | $180 |
| May | $182 |
| June | $196 |
| July | $206 |
| August | $167 |
| September | $192 |
| October | $202 |
| November | $175 |
| December | $150 |
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A
M
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Sep · $192
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Most expensive: July (~$206)
Cheapest: February (~$148)
About this property
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Franklin? This hotel has 1443 square feet (134 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
A complimentary buffet breakfast is served daily.
Rooms
Make yourself at home in one of the 124 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with queen sofa beds. 43-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Location
When you stay at Residence Inn by Marriott Franklin Cool Springs in Franklin, you'll be in the business district, within a 15-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 16.2 mi (26.1 km) from Belmont University and 1.5 mi (2.4 km) from Aspen Grove Park.
What's nearby
Aspen Grove Park(1.5 miles)
CoolSprings Galleria(1.8 miles)
Iasis Health Care(2.2 miles)
Saint Thomas Medical Partners(3 miles)
Crockett Park(3.6 miles)
The Park at Harlinsdale Farm(3.7 miles)
SOAR Adventure Tower(4.1 miles)
The Factory(4.2 miles)
Boiler Room Theatre(4.2 miles)
Franklin Farmers Market(4.3 miles)
Fort Granger Park(4.4 miles)
Crockett Park Tennis Center(4.6 miles)
Brentwood Library(4.9 miles)
Brentwood Baptist Church(5 miles)
Maggie's Bark Park(5 miles)
Nashville International Airport (BNA)(20.6 miles)
Smyrna, TN (MQY)(26.1 miles)
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Banquet Facilities
Location
2009 Meridian Boulevard, Franklin, Tennessee, United States of America
Aspen Grove Park (1.5 miles)
CoolSprings Galleria (1.8 miles)
Iasis Health Care (2.2 miles)
Saint Thomas Medical Partners (3 miles)
Crockett Park (3.6 miles)
The Park at Harlinsdale Farm (3.7 miles)
Guest reviews
9.1
Superb
Based on 587 verified reviews
Who stays here?
Business
22%
Couple
23%
Family
43%
Group
7%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Across reviews, Residence Inn by Marriott Franklin Cool Springs earns praise for its safe, convenient location, clean and spacious rooms with kitchens, and friendly staff, while reports of hot tub outages, a parking fee, and occasional room maintenance issues appear.
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What guests think
Across reviews, Residence Inn by Marriott Franklin Cool Springs earns praise for its safe, convenient location, clean and spacious rooms with kitchens, and friendly staff, while reports of hot tub outages, a parking fee, and occasional room maintenance issues appear.
Breakfast is frequently complimented for selection and attentive staff, though a few found the food average. However, a minority of reviews cite overbooking or unwanted downgrades and occasional unfriendly interactions. Amenities include an indoor pool and fitness room; some noted an overly warm pool area or cold pool water. Overall, expect a convenient, suite-style stay near dining with mostly friendly service.
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AI-generated summary based on recent guest reviews
Facilities
Indoor pool mentioned often; the hot tub is repeatedly reported as out of order, and some noted an overly warm pool area or cold pool water. Several reviews also mention a $10 parking fee that some disliked.
Related guest reviews
10
charly
May 20, 2025
·
Stayed 5 nights
Everything was incredible, but watch for future parking lot charges!
Everything was incredible, but watch for future parking lot charges!
8
Stephen
Oct 10, 2025
·
Stayed 1 night
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
8
Loren
Oct 30, 2024
·
Stayed 3 nights
I always stay here when I visit family in Nashville. The rooms are nice, have a full kitchen and sleeper sofa. The property has a poll, hot tub, laundry, breakfast every day. The only thing that disappointed me is that the hot tub wasn't working.
I always stay here when I visit family in Nashville. The rooms are nice, have a full kitchen and sleeper sofa. The property has a poll, hot tub, laundry, breakfast every day. The only thing that disappointed me is that the hot tub wasn't working.
8
Michelle
Jul 22, 2025
·
Stayed 3 nights
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
10
Leilani
Jan 27, 2024
·
Stayed 3 nights
The property was clean and well cared for. The staff were friendly and available. The room had all the amenities of home and was cleverly laid out. The fitness room was small but room enough. The pool was clean and enjoyable. There’s even an urban walking trail around the hotel that we enjoyed.
The property was clean and well cared for. The staff were friendly and available. The room had all the amenities of home and was cleverly laid out. The fitness room was small but room enough. The pool was clean and enjoyable. There’s even an urban walking trail around the hotel that we enjoyed.
10
Donna
Apr 17, 2022
·
Stayed 1 night
The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.
The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.
10
Mary Elizabeth
Feb 15, 2025
·
Stayed 1 night
We stayed on Valentines Day and the stay was perfect. Easy check in, clean room, welcoming and helpful staff, great area, good breakfast. Check out was 12 not 11 so that was great! The hot tub was down but said we could go to the Courtyard and use that one. So I would highly recommend the Residence Inn to anyone.
We stayed on Valentines Day and the stay was perfect. Easy check in, clean room, welcoming and helpful staff, great area, good breakfast. Check out was 12 not 11 so that was great! The hot tub was down but said we could go to the Courtyard and use that one. So I would highly recommend the Residence Inn to anyone.
8
Jack
Mar 5, 2025
·
Stayed 3 nights
Everything was great. The lady that ran the breakfast was very kind and friendly and answered all of our questions. The only bad experience we had was the hot tub was not working. We called before we booked and they said it was working. We booked 3 days before we arrived. When we arrived I asked what time was the pool and hot tub open until that's when we found out the hot tub was not working she said it hasn't been working for over a month.
Everything was great. The lady that ran the breakfast was very kind and friendly and answered all of our questions. The only bad experience we had was the hot tub was not working. We called before we booked and they said it was working. We booked 3 days before we arrived. When we arrived I asked what time was the pool and hot tub open until that's when we found out the hot tub was not working she said it hasn't been working for over a month.
8
Rebecca
Sep 6, 2025
·
Stayed 1 night
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.
8
Kathy
Mar 1, 2025
·
Stayed 1 night
We booked the Marriott specifically for the hot tub. Found out when we arrived that it wasn't working but we could use the nextdoor hotels. Went there and it pretty much was a bath tub with very little bubbles 😕
We booked the Marriott specifically for the hot tub. Found out when we arrived that it wasn't working but we could use the nextdoor hotels. Went there and it pretty much was a bath tub with very little bubbles 😕
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas very clean and well kept. A few reported odors or worn elements, and one noted a dirty hot tub.
Related guest reviews
8
Michelle
Jul 22, 2025
·
Stayed 3 nights
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
10
Theodore
Jun 3, 2025
·
Stayed 1 night
Great hotel. Clean rooms, staff is friendly and helpful. Great area, food and drinks very close by. The area is top notch.
Great hotel. Clean rooms, staff is friendly and helpful. Great area, food and drinks very close by. The area is top notch.
10
Donna
Apr 17, 2022
·
Stayed 1 night
The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.
The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.
10
Kirk
Feb 2, 2025
·
Stayed 1 night
It was very clean and well kept. Very nice.
It was very clean and well kept. Very nice.
2
Waled
Aug 4, 2025
·
Stayed 2 nights
This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.
This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.
10
Lynn
Mar 17, 2024
·
Stayed 1 night
Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.
Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.
10
Jessica
Jul 14, 2024
·
Stayed 1 night
Everyone was so kind and friendly. Very clean and quiet
Everyone was so kind and friendly. Very clean and quiet
10
Kirsten
Mar 17, 2025
·
Stayed 4 nights
Clean and comfortable
Clean and comfortable
8
Richard
Jul 23, 2025
·
Stayed 4 nights
The property was clean and nice. Staff was good.
The property was clean and nice. Staff was good.
10
Mickey
Sep 17, 2025
·
Stayed 2 nights
Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !! We will recommend to others and we will be back !!
Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !! We will recommend to others and we will be back !!
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AI-generated summary based on recent guest reviews
Rooms
Spacious, suite-style layouts with kitchens and sofa beds make stays comfortable and convenient, and several guests noted quiet rooms. Some cited aging fixtures, HVAC noise or temperature swings, thin walls, and occasional bed discomfort.
Related guest reviews
10
Deborah
Sep 7, 2025
·
Stayed 6 nights
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast! We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice. There was a very nice patio which came in handy for a cigar smoke! Location… wow lots of great restaurants close by.
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast! We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice. There was a very nice patio which came in handy for a cigar smoke! Location… wow lots of great restaurants close by.
8
Michelle
Jul 22, 2025
·
Stayed 3 nights
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
10
Alexander
Jun 10, 2024
·
Stayed 2 nights
Loved the location. The one thing that would make it great would be a Door to sink area away from Bedroom. We had a 1 BR suite. Other than this, just perfect.
Loved the location. The one thing that would make it great would be a Door to sink area away from Bedroom. We had a 1 BR suite. Other than this, just perfect.
6
Margarette
Jun 23, 2025
·
Stayed 2 nights
for the price, rooms should have 2 beds
for the price, rooms should have 2 beds
8
Gina Rosalinda
Mar 10, 2025
·
Stayed 1 night
I didn’t like that the air conditioning system was noisy, the walls were thin, but everything else about the stay was good.
I didn’t like that the air conditioning system was noisy, the walls were thin, but everything else about the stay was good.
10
Anne
Feb 20, 2025
·
Stayed 3 nights
The layout of the property was great. The rooms are spreadout enough that i never felt on top of anyone else or even heard anyone gor that matter
The layout of the property was great. The rooms are spreadout enough that i never felt on top of anyone else or even heard anyone gor that matter
2
Waled
Aug 4, 2025
·
Stayed 2 nights
This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.
This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.
10
Steve
Aug 8, 2025
·
Stayed 5 nights
Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.
Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.
8
Chadd
May 26, 2025
·
Stayed 3 nights
My family and i were in town for the long Memorial Day Weekend. We had a great stay as everything was great. The only 1 issue we had was the constant fluctuation of temperature in the shower. From Burning Hot to Cold by millimeters on the temperature handle in the shower. Again we had a great stay other than the temperature inconsistency in the shower. We would stay here again if we get back to the area.
My family and i were in town for the long Memorial Day Weekend. We had a great stay as everything was great. The only 1 issue we had was the constant fluctuation of temperature in the shower. From Burning Hot to Cold by millimeters on the temperature handle in the shower. Again we had a great stay other than the temperature inconsistency in the shower. We would stay here again if we get back to the area.
10
Charles
Oct 20, 2025
·
Stayed 3 nights
Nice room
Nice room
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive, and accommodating, with consistent praise for breakfast staff and helpful front desk interactions. However, several reviews report overbooking or downgrades and occasional lapses in responsiveness or friendliness.
Related guest reviews
10
Russell
May 1, 2025
·
Stayed 5 nights
Hotel is in a beautiful area. Staff is helpful and attentive. Rooms are very clean and comfortable. Housekeeping and the breakfast staff were amazing!
Hotel is in a beautiful area. Staff is helpful and attentive. Rooms are very clean and comfortable. Housekeeping and the breakfast staff were amazing!
10
James
Sep 28, 2025
·
Stayed 2 nights
Clean and nice neighborhood. Quick uber to downtown Nashville. Great staff!
Clean and nice neighborhood. Quick uber to downtown Nashville. Great staff!
10
Cynthia
Sep 13, 2023
·
Stayed 3 nights
Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.
Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.
2
Jim
Oct 13, 2024
·
Stayed 1 night
After booking a room on Expedia was told at check in they were overbooked and did not have a room available at Residence Inn. I have Platinum elite status on Bonvoy. Interesting way to treat a frequent Marriott customer.
After booking a room on Expedia was told at check in they were overbooked and did not have a room available at Residence Inn. I have Platinum elite status on Bonvoy. Interesting way to treat a frequent Marriott customer.
2
Krista
Mar 29, 2025
·
Stayed 1 night
I booked a 1 bedroom suite and was given a studio. Staff did nothing to fix the problem and said since they were fiull, they couldn’t do anything. Very frustrating they didn’t help at all.
I booked a 1 bedroom suite and was given a studio. Staff did nothing to fix the problem and said since they were fiull, they couldn’t do anything. Very frustrating they didn’t help at all.
10
Rachel
Aug 20, 2025
·
Stayed 1 night
Staff very friendly and accommodating.
Staff very friendly and accommodating.
10
Deborah
Apr 23, 2025
·
Stayed 8 nights
Nice quiet property with easy parking. Just a mile of 2 from restaurants and stores. The staff taking care of the breakfast were so polite and kind and kept the food well stocked.
Nice quiet property with easy parking. Just a mile of 2 from restaurants and stores. The staff taking care of the breakfast were so polite and kind and kept the food well stocked.
10
PR
Apr 29, 2025
·
Stayed 5 nights
Layla at the fro t desk was so nice at 1 in the morning when we checked in. She gave us a list of her favorite places to eat that were great. She was such a nice person to talk to and was very informative.
Layla at the fro t desk was so nice at 1 in the morning when we checked in. She gave us a list of her favorite places to eat that were great. She was such a nice person to talk to and was very informative.
2
BG D Brooks
May 7, 2025
·
Stayed 2 nights
The Marriott Residence Inn oversold my prepaid one bedroom Suite and downgraded me to as standard room-causing my grand daughters to stay elsewhere. Expedia customer was WORTHLESS and, after 45 minutes on the phone talking with at least three different people—I had to hang up and go to a meeting before they could transfer me to another agent. TERRIBLE CUSTOMER service with NO RESOLUTION in sight. You will NEVER handle my travel arrangements in the future!
The Marriott Residence Inn oversold my prepaid one bedroom Suite and downgraded me to as standard room-causing my grand daughters to stay elsewhere. Expedia customer was WORTHLESS and, after 45 minutes on the phone talking with at least three different people—I had to hang up and go to a meeting before they could transfer me to another agent. TERRIBLE CUSTOMER service with NO RESOLUTION in sight. You will NEVER handle my travel arrangements in the future!
10
Staci
Jul 22, 2025
·
Stayed 1 night
It was great location for what I needed, I was late checking in due to flights, but the staff was nice and got me checked in my room quickly. The room was upgraded which made the stay even better. I would stay there again.
It was great location for what I needed, I was late checking in due to flights, but the staff was nice and got me checked in my room quickly. The room was upgraded which made the stay even better. I would stay there again.
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AI-generated summary based on recent guest reviews
Location
Safe, convenient area near dining and shops, with easy access to Nashville and Franklin. Some noted that a car helps and walkability can vary with nearby construction.
Related guest reviews
8
Stephen
Oct 10, 2025
·
Stayed 1 night
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
10
Deborah
Sep 7, 2025
·
Stayed 6 nights
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast! We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice. There was a very nice patio which came in handy for a cigar smoke! Location… wow lots of great restaurants close by.
Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast! We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice. There was a very nice patio which came in handy for a cigar smoke! Location… wow lots of great restaurants close by.
10
James
Sep 28, 2025
·
Stayed 2 nights
Clean and nice neighborhood. Quick uber to downtown Nashville. Great staff!
Clean and nice neighborhood. Quick uber to downtown Nashville. Great staff!
10
Justin
Jun 7, 2025
·
Stayed 6 nights
Nice and quiet. Lots of restaurants around and only 20 to 30 mins from broadway.
Nice and quiet. Lots of restaurants around and only 20 to 30 mins from broadway.
10
SHANNON
Jul 31, 2023
·
Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.
Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.
10
Anne Marie
Aug 29, 2024
·
Stayed 3 nights
Safe, quiet neighborhood. Would have been easier to navigate with a car. Not a lot in the immediate area and many sidewalks under construction.
Safe, quiet neighborhood. Would have been easier to navigate with a car. Not a lot in the immediate area and many sidewalks under construction.
10
Lori
Jul 26, 2025
·
Stayed 1 night
Safe neighborhood. Walkable to restaurants and entertainment.
Safe neighborhood. Walkable to restaurants and entertainment.
10
Mersudin
Apr 27, 2024
·
Stayed 9 nights
Perfect location.
Perfect location.
10
paul
Jun 7, 2025
·
Stayed 2 nights
nice hotel, great location
nice hotel, great location
10
Mickey
Sep 17, 2025
·
Stayed 2 nights
Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !! We will recommend to others and we will be back !!
Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !! We will recommend to others and we will be back !!
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often praised for variety and quality, with attentive staff; a few guests described the food as average. An occasional evening social was mentioned.
Related guest reviews
8
Stephen
Oct 10, 2025
·
Stayed 1 night
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.
10
Susan
Sep 6, 2023
·
Stayed 2 nights
The front lobby staff was not friendly. The lady at the breakfast area was very nice. They had bacon one morning which was a treat! And breakfast potatoes mixed with sausage the next morning that was really good! They put us next to 3 other rooms that were occupied. Doesn’t make sense since they were not busy. However, and luckily it was quiet. Loved the clean jacuzzi. No one was in there either which was nice.
The front lobby staff was not friendly. The lady at the breakfast area was very nice. They had bacon one morning which was a treat! And breakfast potatoes mixed with sausage the next morning that was really good! They put us next to 3 other rooms that were occupied. Doesn’t make sense since they were not busy. However, and luckily it was quiet. Loved the clean jacuzzi. No one was in there either which was nice.
8
Michelle
Jul 22, 2025
·
Stayed 3 nights
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.
10
Cynthia
Sep 13, 2023
·
Stayed 3 nights
Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.
Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.
10
SHANNON
Jul 31, 2023
·
Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.
Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.
10
Lynn
Mar 17, 2024
·
Stayed 1 night
Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.
Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.
10
Steve
Aug 8, 2025
·
Stayed 5 nights
Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.
Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.
8
Rebecca
Sep 6, 2025
·
Stayed 1 night
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.
The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.
10
M.
Oct 31, 2023
·
Stayed 6 nights
The best complimentary breakfast we've ever had, anywhere!!!! Each morning for 5 mornings, just great! Yummy coffee too. And lovely women who kept everything refreshed and clean. Great suites, good location to access Nashville and perfect for visiting Franklin. Highly recommend.
The best complimentary breakfast we've ever had, anywhere!!!! Each morning for 5 mornings, just great! Yummy coffee too. And lovely women who kept everything refreshed and clean. Great suites, good location to access Nashville and perfect for visiting Franklin. Highly recommend.
10
Robert
Feb 26, 2023
·
Stayed 2 nights
Clean spacious comfortable quiet and the staff were always helpful. Breakfast was good and enough tables to sit at if you wanted to.
Clean spacious comfortable quiet and the staff were always helpful. Breakfast was good and enough tables to sit at if you wanted to.
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AI-generated summary based on recent guest reviews
10
Derek
Jul 28, 2026
·
Stayed 1 night
The room was amazing! The staff was extra helpful.
The room was amazing! The staff was extra helpful.
10
Sara
Jun 22, 2026
·
Stayed 1 night
Great location, beautiful hotel and rooms. Pool was very warm (and chlorinated)! I’d definitely stay here again.
Great location, beautiful hotel and rooms. Pool was very warm (and chlorinated)! I’d definitely stay here again.
10
Lorrene
May 27, 2026
·
Stayed 6 nights
We have been staying at this pacific property since 2022, we come 2 - 3 times a year to visit family and vacation, we also check out properties while there we love Franklin. Thanks for making us feel at home and your housekeepers are just all amazing and so nice, hard working. And the breakfast every morning with Margo and (sorry forgot her name) the other wonderful woman is just amazing, so nice and will get you anything you want or need.
We have been staying at this pacific property since 2022, we come 2 - 3 times a year to visit family and vacation, we also check out properties while there we love Franklin. Thanks for making us feel at home and your housekeepers are just all amazing and so nice, hard working. And the breakfast every morning with Margo and (sorry forgot her name) the other wonderful woman is just amazing, so nice and will get you anything you want or need.
10
Ricardo
May 26, 2026
·
Stayed 6 nights
Very clean! The staff was amazing, and made sure every question or concern was answered. It was a very nice stay!
Very clean! The staff was amazing, and made sure every question or concern was answered. It was a very nice stay!
10
Kyana Lynn St
May 24, 2026
·
Stayed 7 nights
Suite was very clean, breakfast was great every morning, staff friendly and helpful. Zero complaints about my stay.
Suite was very clean, breakfast was great every morning, staff friendly and helpful. Zero complaints about my stay.
FAQs about Residence Inn by Marriott Franklin Cool Springs
Is parking available at the hotel?
Self parking is available on-site for a fee of USD 10.00 per night, which includes in/out privileges. No reservation is required.
What type of breakfast is offered?
A complimentary buffet breakfast is served daily, providing a variety of options to start the day.
Are pets allowed at the hotel?
Pets are allowed at the property with a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability. Early check-in is not offered.
What accessibility features does the hotel offer?
The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.
Where is the hotel located in relation to local attractions?
The hotel is situated in the business district of Franklin, within a 15-minute drive of CoolSprings Galleria and Nashville Zoo. It is approximately 1.5 miles from Aspen Grove Park and 16.2 miles from Belmont University.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor swimming pool. The operational hours are not specified, and seasonal availability is not mentioned.
What are the policies for children staying at the hotel?
Children are welcome at the property. There is no specified minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-14: 196.58148733883667USD
- 2026-09-15: 217.10374494509887USD
- 2026-09-16: 212.78326224197386USD
- 2026-09-17: 187.91501281954956USD
- 2026-09-18: 205.09582325302122USD
- 2026-09-19: 200.80060302786254USD
- 2026-09-20: 167.512813642395USD
- 2026-09-21: 186.54643481167602USD
- 2026-09-22: 205.9702678965454USD
- 2026-09-23: 205.9702678965454USD
- 2026-09-24: 196.55456888253784USD
- 2026-09-25: 205.9702678965454USD
- 2026-09-26: 187.13827089764405USD
- 2026-09-27: 187.13827089764405USD
- 2026-09-28: 207.56384755615233USD
- 2026-09-29: NO DATA
- 2026-09-30: 215.38538555645752USD
- 2026-10-01: 193.3411429282837USD
- 2026-10-02: 198.74172869039916USD
- 2026-10-03: 198.9086301661682USD
- 2026-10-04: 163.59929642288208USD
- 2026-10-05: 175.4960913987732USD
- 2026-10-06: 214.20951762283323USD
- 2026-10-07: 218.91709406958006USD
- 2026-10-08: 194.2004899821167USD
- 2026-10-09: 243.63368054025267USD
- 2026-10-10: 215.89769944888306USD
- 2026-10-11: 169.48388589465333USD
- 2026-10-12: 178.89960252545166USD
- 2026-10-13: 211.15781380786132USD
- 2026-10-14: 229.5086610172119USD
- 2026-10-15: 198.74172869039916USD
- 2026-10-16: 245.5472163538513USD
- 2026-10-17: 218.18384800408936USD
- 2026-10-18: 173.89900599780273USD
- 2026-10-19: 193.3411429282837USD
- 2026-10-20: 223.58445138299558USD
- 2026-10-21: 243.63368054025267USD
- 2026-10-22: 209.8669434640808USD
- 2026-10-23: 265.709492457489USD
- 2026-10-24: 274.2342927453918USD
- 2026-10-25: 174.19146234140013USD
- 2026-10-26: 183.60774270950316USD
- 2026-10-27: 209.50137743878173USD
- 2026-10-28: 218.91709406958006USD
- 2026-10-29: 178.21947108413696USD
- 2026-10-30: 220.61382003915404USD
- 2026-10-31: 198.9086301661682USD
- 2026-11-01: 164.95631781600952USD
- 2026-11-02: 178.89960252545166USD
- 2026-11-03: 189.49293115216062USD
- 2026-11-04: 218.91709406958006USD
- 2026-11-05: 170.79734096420287USD
- 2026-11-06: 183.60774270950316USD
- 2026-11-07: 183.60774270950316USD
- 2026-11-08: 169.48388589465333USD
- 2026-11-09: 183.60774270950316USD
- 2026-11-10: 198.9086301661682USD
- 2026-11-11: 218.91709406958006USD
- 2026-11-12: 178.89960252545166USD
- 2026-11-13: 178.89960252545166USD
- 2026-11-14: 164.86219130291747USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property is professionally cleaned
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- The property is professionally cleaned.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Self parking fee: USD 10.00 per night (in/out privileges)
- Pet fee: USD 178.12 per accommodation, per stay plus USD 178.12 one-time cleaning fee
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Banquet Facilities
Services
Business Center
Dry Cleaning
Banquet Facilities
Safe-Deposit Box
Bicycle Rental
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Parking
Parking
Parking (Limited)
Parking Onsite
Activities
Swimming pool
Pool Indoor
Pool (Indoor)
Outdoor Furniture
Terrace
Fitness Center (nearby)
General
Non-Smoking Rooms
Picnic Area/Tables
Beach Sun Loungers
Internet
Free Wi-Fi