Name: Residence Inn by Marriott Jacksonville Downtown
Address: 357 Oak Street, Brooklyn, Jacksonville, Florida, United States of America, Jacksonville, Duval County, US
Price range: $171–$326 per night
Rating: 9.27

What guests think

At Residence Inn by Marriott Jacksonville Downtown, guests highlight spotless, spacious, apartment-style suites with full kitchens, plus friendly front-desk service and a quiet atmosphere that makes longer stays comfortable for families, leisure travelers, and patients visiting nearby hospitals.

Several reviews note limited on-site parking and added fees, and multiple guests felt the surrounding area and ongoing construction can seem unsafe or inconvenient, especially after dark. Breakfast is often praised for quality and variety, though a few mention average options, understaffing, or unfriendly service. Occasional downsides include delayed check-in, uncomfortable sofa beds, and sporadic maintenance or A/C issues. Expect a comfortable, modern stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple guests report limited on-site parking and added fees; a few also found access tricky due to nearby roadwork.

Related guest reviews

10

Janice

Aug 28, 2023

·

Stayed 2 nights

Wonderful,convenient,clean. Parking situation could be better

8

Linda

Oct 11, 2025

·

Stayed 1 night

Clean room but had difficulty with the door several times. Also very little parking

10

Tifferania

Sep 1, 2024

·

Stayed 1 night

Everything was great. Just parking needs to be expanded.

10

Carla

Jul 12, 2024

·

Stayed 2 nights

This is my favorite place to stay when I'm traveling to Jacksonville! The staff is always amazing and the rooms are comfortable and spacious! Parking can be challenging if you arrive late so beware. This hotel is close to everything you could possibly need and within walking distance.

10

Sean

Apr 19, 2024

·

Stayed 1 night

Front desk staff was very courteous. Nice to have free parking near downtown.

10

Melinda

Apr 4, 2025

·

Stayed 1 night

I love this hotel the only thing i didnt like was the hidden fees for parking . Let me know up front that yall will be deducting parking fees out of my deposit. But i will definitely stay here again if im ever in the area. Live it

8

Malcolm

Jan 3, 2025

·

Stayed 1 night

Property charges a $12 parking fee. I feel this should be waived for guests. Secondly the sofa bed mattresses needs to be replaced… very very uncomfortable.

10

Christopher

Oct 13, 2024

·

Stayed 4 nights

Very nice. Clean spacious rooms. Super friendly staff. A little funky getting in and out of due to construction but other than that amazing!

10

Mary

Sep 9, 2024

·

Stayed 1 night

The only issue was the my map didn’t not know Park Street was closed and that involved several turns.

2

KIMBERLY

Mar 26, 2023

·

Stayed 1 night

New hotel, nice rooms and was very clean. Unfortunately, our room was not ready until an hour past check in time so we missed our dinner reservation before a concert. There is very limited parking at the hotel and it's on the outskirs of a bad area so we had to park and hope for best. Hotel is severely understaffed.

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Cleanliness

Reviews consistently describe very clean, well-kept rooms and public areas. A few noted lapses like dust, leftover hair, or seeing a bug.

Related guest reviews

10

kelli

Jul 26, 2025

·

Stayed 1 night

The property was clean, modern and easy to access. Staff was very friendly! We enjoyed our stay and will be back!

10

Eugene

Dec 14, 2025

·

Stayed 1 night

Great rooms and super clean! Comfy couch for the win!

10

Markisha

Aug 4, 2025

·

Stayed 1 night

Clean and new

2

Scott

Apr 23, 2024

·

Stayed 2 nights

Dirty room and bathroom. Other people's hair not cleaned from previous stay. Low water pressure and hot water wasnt very hot. Good location if you need to be nearby the hospital on other side of the bridge.

10

Shawanda

Dec 8, 2025

·

Stayed 3 nights

I had an amazing stay at the Residence Inn! From the moment I arrived, the staff was warm, welcoming, and incredibly helpful. The room was spotless, spacious, and felt just like a home away from home. I really appreciated the full kitchen, comfortable bed, and the quiet, relaxing atmosphere. Whether traveling for business or leisure, this hotel is the perfect place to unwind and feel taken care of. I highly recommend the Residence Inn and will definitely be returning on my next visit!

10

Teresa

Oct 15, 2025

·

Stayed 1 night

Very clean and quiet, much appreciated.

10

Kathiana

Aug 10, 2025

·

Stayed 1 night

Our room was a studio style room and it was spotless, the kitchen was well stocked with cooking tools and this was just a lovely little setup

8

Teasia

Oct 25, 2024

·

Stayed 3 nights

Everything was nice I had a few unanswered calls to the reception desk, there was also a roach outside of my room as we were checking out

10

Steven

Oct 26, 2025

·

Stayed 2 nights

Beautiful hotel- clean, spacious room with lots if amenities, wonderfull staff

10

Earl

Dec 21, 2024

·

Stayed 1 night

Very clean

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious, modern, and apartment-style with full kitchens and comfortable beds; many found them quiet. Some report uncomfortable sofa beds and occasional A/C issues.

Related guest reviews

8

Luis

Aug 25, 2024

·

Stayed 1 night

AC was not working properly. Couple of minor things. Overall beautiful hotel.

10

Tiffany

Jun 2, 2025

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Stayed 1 night

The space was perfect for our overnight stay. The room had everything that we needed and was spacious enough for the 5 of us.

10

Cameisha

Mar 19, 2025

·

Stayed 3 nights

The stay was amazing, relaxing, and just what we needed for a short vacation. The room was spacious and clean.

10

Alush

Apr 18, 2025

·

Stayed 1 night

The hotel is pretty new. Room was wonderful. The sofa bed not very comfy, can be better. Everything else wonderful. You don’t find this kind of rooms even in a 5 star hotel. Breakfast is more than good. Staff is wonderful too. Thank you.

10

Tanya

Jun 20, 2025

·

Stayed 1 night

Nice, room was spacious. Had all we needed.

10

Delbert

Dec 18, 2023

·

Stayed 1 night

Really nice hotel! It had an actual kitchen along with a desk and the shower was huge!

10

Shawanda

Dec 8, 2025

·

Stayed 3 nights

I had an amazing stay at the Residence Inn! From the moment I arrived, the staff was warm, welcoming, and incredibly helpful. The room was spotless, spacious, and felt just like a home away from home. I really appreciated the full kitchen, comfortable bed, and the quiet, relaxing atmosphere. Whether traveling for business or leisure, this hotel is the perfect place to unwind and feel taken care of. I highly recommend the Residence Inn and will definitely be returning on my next visit!

10

Brian

Feb 18, 2025

·

Stayed 2 nights

Very new hotel so everything looks and feels that way. Great breakfast in the morning, included in stay. Very big rooms great for families that need space. No complaints at all. Area around hotel is going through obvious transformation

10

Sandra

Feb 5, 2024

·

Stayed 1 night

Stayed here for one night with friends after a night on the town and was very glad we chose this hotel! Check in staff were very pleasant and helpful. The room was very spacious with the separated kitchen area and living room. The bathroom was huge, beds were very comfy in my opinion and everthing was spotless! If we ever need to stay around downtown Jax again, we would absolutely choose this place again.

10

Kathiana

Aug 10, 2025

·

Stayed 1 night

Our room was a studio style room and it was spotless, the kitchen was well stocked with cooking tools and this was just a lovely little setup

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Service

Staff are widely praised as friendly, welcoming, and accommodating. Some guests experienced delayed check-in or less helpful service from night or breakfast staff.

Related guest reviews

6

Hunter

Feb 5, 2025

·

Stayed 1 night

Check in time was 3, however due to low staffing we could not check in until 6pm, we arrived around 5 and had to wait in the parking lot with a toddler for an hour for our room to be ready. Other than that the staff were polite, the King suite was clean, and they had a really good breakfast bar which was nice. I would stay here again but I would definitely call in advance to make sure the room was ready even after check-in time.

10

Montrellius

Apr 17, 2025

·

Stayed 3 nights

We enjoyed our stay. Desk ppl were great however the ppl that served breakfast need more training in customer server. Her attitude was very off and seemed as if she didn’t want to be there. Her tone towards ppl wasn’t pleasing. She also caught an attitude when someone went to the front desk to let them know that the plates ran out. Ver Batman I her her with and attitude say all yall had to do was knock out the door and let us know that. My opinion it’s not that personal job to inform you

10

Lawrence

Jan 27, 2025

·

Stayed 1 night

The staff was helpful and friendly! Made the trip easy for me traveling with two teenagers!

8

Nathan

Sep 5, 2025

·

Stayed 2 nights

Great service.

10

Chelle

Aug 21, 2024

·

Stayed 1 night

I most definitely will be booking again whenever I’m in town. Customer service was amazing. Was able to get late checkout because my flight was delayed.

8

Sharon R

Jun 5, 2023

·

Stayed 3 nights

The night desk crew was not that pleasant...

2

Brian

Oct 4, 2024

·

Stayed 1 night

Reserved a room to evacuate from hurricane, get there and my room was changed to something else that was completely uncomfortable. The guest attendant was very rude about it. There was no luggage carts the entire stay, the power went out about 12am and was out the entire stay, asked same rude guy about discounting our rate because of the power being out and he was a complete jerk about it. The room was clean and nice but not what I reserved and not what I needed.

10

Shawanda

Dec 8, 2025

·

Stayed 3 nights

I had an amazing stay at the Residence Inn! From the moment I arrived, the staff was warm, welcoming, and incredibly helpful. The room was spotless, spacious, and felt just like a home away from home. I really appreciated the full kitchen, comfortable bed, and the quiet, relaxing atmosphere. Whether traveling for business or leisure, this hotel is the perfect place to unwind and feel taken care of. I highly recommend the Residence Inn and will definitely be returning on my next visit!

10

Troy

Aug 18, 2025

·

Stayed 1 night

Very friendly check in

10

Joseph A

Jul 5, 2024

·

Stayed 3 nights

Our stay in Jacksonville was perfect. Room was clean, quiet and spacious. Front desk was very helpful. Breakfast was good and we were specially pleased with the friendly and accommodating service we received from Vivian and Tia.

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Location

Convenient for downtown venues and medical facilities, with some restaurants within walking distance. Several guests felt the surrounding area and construction can seem unsafe or inconvenient, and public transport is limited.

Related guest reviews

10

Kimberly

Mar 19, 2023

·

Stayed 1 night

Clean and spacious room. Convenient location. Walking distance to the convention center. Downtown area restaurants are a very short drive away.

10

President

Jul 7, 2023

·

Stayed 1 night

This was a clean hotel and perfect for our overnight stay. The check in was seamless and very informative. The front desk was very polite and welcoming. The surrounding area is very dated and downtownish but not a deal breaker at all. We were there for a concert and it was very convenient as its a 7 minute drive from the Vystar Arena. Would definitely book again.

10

Zuzanna

Jun 21, 2025

·

Stayed 1 night

Very nice hotel! View from my room was really cool, however location isn't the best due to a small amount of public transport near the hotel. Room clean, really pretty, a lot of place, extra area to sit, huge fridge, microvave and anything else what's needed to live. There is event laundry room! Staff was really nice and friendly. Higly appreciated. Complimentary breakfast? It wasn't the best I have ever eaten, but due to the fact that was free and I was able to find some a bit healty options with a smaller amount of sugar, it's fine. To sum up, I am very satisfied, price was fine, overall condition too. Definitely better hotel than some other 'luxury' ones.

8

Lori

Apr 25, 2025

·

Stayed 1 night

This is the second time we’ve stayed here. Everyone’s always friendly, and the hotel is always clean and inviting. The room is always clean. I especially love that you have to have your room key to use the elevator. I will say the sofa is extremely hard and uncomfortable. The hotel is also not in a very good area. It is next to a main city road but right behind it is a very sketchy area. Last time, we had some guy walking the streets that started following our car and yelling at us while we were trying to find our way around the construction in the area. My husband said not to not book it anymore because of that area. Which is a shame because the hotel is wonderful.

8

Veronica

Sep 18, 2025

·

Stayed 3 nights

The rooms are nice and clean and it was very quiet. I love the fact that restaurants were in walking distance. I had a wonderful experience.

10

George

Jul 22, 2025

·

Stayed 1 night

a lot of construction going around the area, along with unsafe feeling with in a few blocks away from the hotel

8

Michael

Aug 17, 2025

·

Stayed 1 night

Nice hotel and the rooms were great. However, the area around felt extremely unsafe.

8

Nikki

Aug 18, 2024

·

Stayed 1 night

Upon arriving someone’s car was broken into in broad daylight which made us feel the property was not safe. Later that evening my husband went downstairs to ask for extra bedding and the man at the desk seemed very bothered.

10

Rhonne

Jun 29, 2025

·

Stayed 2 nights

The location was great for access to Baptist Hospital.

2

KIMBERLY

Mar 26, 2023

·

Stayed 1 night

New hotel, nice rooms and was very clean. Unfortunately, our room was not ready until an hour past check in time so we missed our dinner reservation before a concert. There is very limited parking at the hotel and it's on the outskirs of a bad area so we had to park and hope for best. Hotel is severely understaffed.

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is often praised for quality and options. A few mention average selection, crowding, or inconsistent service.

Related guest reviews

10

Denae

Jul 26, 2023

·

Stayed 1 night

Nice new property… clean with friendly staff and delicious breakfast

10

Zuzanna

Jun 21, 2025

·

Stayed 1 night

Very nice hotel! View from my room was really cool, however location isn't the best due to a small amount of public transport near the hotel. Room clean, really pretty, a lot of place, extra area to sit, huge fridge, microvave and anything else what's needed to live. There is event laundry room! Staff was really nice and friendly. Higly appreciated. Complimentary breakfast? It wasn't the best I have ever eaten, but due to the fact that was free and I was able to find some a bit healty options with a smaller amount of sugar, it's fine. To sum up, I am very satisfied, price was fine, overall condition too. Definitely better hotel than some other 'luxury' ones.

8

Dana

Feb 14, 2025

·

Stayed 1 night

The staff was an amazing. The rooms were super clean. I just wish in any place that you stay it wasn’t freezing cold when the air is on but then hot as hades when the air shuts off. lol Breakfast wasn’t the best, but typical for what you normally get.

10

Heather

Jan 2, 2025

·

Stayed 1 night

Went for NYE and the staff was friendly , hotel clean and updated and breakfast fantastic!

10

Jasmire

Nov 6, 2023

·

Stayed 1 night

The front staff was very polite and efficient. The breakfast was very tasty and had a good variety. Also the breakfast staff kept everything full and clean. 1

10

Brian

Feb 18, 2025

·

Stayed 2 nights

Very new hotel so everything looks and feels that way. Great breakfast in the morning, included in stay. Very big rooms great for families that need space. No complaints at all. Area around hotel is going through obvious transformation

6

Charles

Apr 4, 2023

·

Stayed 3 nights

Not enough help to keep up with breakfast demands. Could be a lot better selection for breakfast.

10

Michelle

Mar 6, 2023

·

Stayed 2 nights

Our suite was perfect - plenty of room for three adults. Very well-appointed, as well. The complimentary breakfast was fantastic too; great to have hot food options! We will absolutely stay here again.

10

Patricia

Aug 10, 2025

·

Stayed 2 nights

The breakfast was great and so were the front desk, meal, and clean up crew.

10

Joseph A

Jul 5, 2024

·

Stayed 3 nights

Our stay in Jacksonville was perfect. Room was clean, quiet and spacious. Front desk was very helpful. Breakfast was good and we were specially pleased with the friendly and accommodating service we received from Vivian and Tia.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $201	2 $265	3 $207
4 $201	5 $233	6 $265	7 $254	8 $213	9	10 $259
11 $181	12 $213	13 $254	14 $249	15 $191	16 $254	17 $208
18 $171	19 $202	20 $291	21 $275	22 $181	23 $260	24 $224
25 $182	26 $192	27 $259	28 $250	29 $187	30 $208	31 $266

Residence Inn by Marriott Jacksonville Downtown

About this property

Location

Room options

Studio, Multiple Beds

Basic Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, Multiple Beds (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Guest reviews of Residence Inn by Marriott Jacksonville Downtown

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Jacksonville Downtown

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $203	19 $225
20 $191	21 $220	22 $326	23	24 $192	25 $196	26 $218
27 $295	28 $260	29	30 $302