Name: Hyatt Place Phoenix Gilbert
Address: 3275 South Market Street, Santan Village, Gilbert, Arizona, United States of America, Phoenix (and vicinity), Maricopa County, US
Price range: $98–$308 per night
Rating: 8.1

What guests think

Across recent reviews, Hyatt Place Gilbert draws frequent praise for friendly staff, clean, spacious rooms, and a convenient location near the 202 and shopping, but feedback often notes inconsistent housekeeping, mixed breakfast quality, and occasional maintenance or renovation disruptions.

Many guests find beds comfortable and room layouts roomy, though bathrooms can feel tight and freeway-facing rooms report noise. Amenities like the pool, gym, bar and elevators are serviceable but sometimes closed, small, or understaffed during upgrades. Overall, expect a practical, comfortable base in Gilbert rather than a luxury stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free, ample parking is noted. The small pool and gym are sometimes closed or need attention during renovations; bar service can be limited or understaffed, and occasional elevator outages and lobby construction affected access.

Related guest reviews

2

Sandy

Aug 29, 2024

·

Stayed 7 nights

I do not recommend staying here. The elevator has stains in the carpet and smelled like pee. I took the stairs instead and I stayed on the 4th floor. The main reason for picking this place was for the amenities and I couldn’t even enjoy them. The gym was under construction so I had to pay extra money to join a gym for a week. I laid out by the pool they had the doors open from the building as the construction was going on so I could hear all the noise. They are remodeling the whole place and it’s not a place to stay for relaxing vacations. My time off was ruined by staying here. Please don’t waste your money coming here. I wish they warned me about the construction in the listing. DO NOT STAY HERE.

4

Jennifer

Sep 30, 2024

·

Stayed 1 night

This property is fine, but the only reason I booked was because they had a fitness facility and when I got there I found out it was under construction and the fitness facility was closed. Didn’t even have equipment anywhere. The breakfast was okay but not great. I just slept and left in the morning right away since I couldn’t use the amenities that were advertised

10

Jean

Oct 3, 2024

·

Stayed 3 nights

Everything was great with the exception of no restaurant or bar due to renovations of the property. Had i been told in advance i wpuld have made other plans.

10

Ana

Jul 24, 2025

·

Stayed 1 night

I LIKED THE LOCATION, A LOT OF PARKING LOT SPACE AND EASY ACCESS. I DID NOT LIKE THE POOL, WAY TOO SMALL.

10

Daniel

Jul 21, 2025

·

Stayed 1 night

Free and ample parking. Close to food/shopping. Ice cold A/C!

10

Judith

Jun 24, 2025

·

Stayed 1 night

Oh my, don't get me started....,, Olivia checked us in. She had been on the job for two days. She was totally competent and welcoming. After a long drive we were looking forward to relaxing in the bar with a drink and a light snack. I chose this property for the location and the fact that it had a bar and a restaurant. At five in the afternoon, Olivia was not only left totally alone to check in guests at the front desk but also to serve the bar patrons and prepare and serve the limited bar/restaurant menu. While we were at the bar people came and gave up waiting for service as she was not able to be in both places at once. Obviously the management is neglectful and clueless. So unfair to a good employee that was trying extremely hard to do an impossible task. The property is very nice, the rooms are comfortable, clean and well appointed. There is a possibility we will need to stay for two nights. The Hilton is down the street and I will be making a reservation and hoping for a property that is well managed and recognizes the need for good customer service over bare bones economy just because it is the "slow season".

10

Angela

Apr 4, 2024

·

Stayed 4 nights

This was a very nice hotel, very friendly staff. Only part that wasn’t great was the pool needed some upkeep.

10

kendrick

Jan 29, 2025

·

Stayed 5 nights

Good hotel minus only one elevator working

10

scott

Aug 26, 2024

·

Stayed 3 nights

No shade/umbrellas at pool. Renovation ongoing understandable. Great experience

6

Elizabeth

Jun 7, 2025

·

Stayed 1 night

Need to remodel the pool

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many highlight clean rooms and public areas, while others report stained carpets, odors, or missed/infrequent housekeeping.

Related guest reviews

4

Maureen

Nov 10, 2024

·

Stayed 1 night

Our first room there was hair everywhere and gum on the doorframe to the bathroom. The bathroom floor was dirty. We switched rooms and then the second room there were food crumbs on the furniture. Clearly they are not cleaning and it was the dirtiest hotel room I have ever stayed in.

4

MIRIAM

Apr 7, 2025

·

Stayed 1 night

Dirty and old place. The carpet looks dirty and disgusting. The bathroom is super small and smells terrible.

10

anielka

Jun 21, 2024

·

Stayed 2 nights

Everything was clean!

6

Joseph

May 7, 2025

·

Stayed 1 night

The property staff were polite and courteous. The room could use better cleaning. The carpets need to be shampooed. Our kids feet were black from just walking on the carpet in the room barefoot.

10

CESAR

Jul 9, 2025

·

Stayed 1 night

A really good place to stay, very clean and an amazing and friendly staff.

6

Sandra

Sep 20, 2025

·

Stayed 2 nights

The carpets needed to be replaced or removed from elevators. The room was noisy. Refrigerator was loud and so was air-conditioner.

8

Kate

Sep 24, 2025

·

Stayed 1 night

The room smelled musty or moldy. There were stains on the couch and carpet. Water leaked from the sink on to the carpet when in use. Air conditioning was very loud but over all it worked for the time we needed the room.

10

Lew

Aug 26, 2025

·

Stayed 1 night

Clean, quiet, and convenient access in nice area. First class.

10

VAGHINAK

May 18, 2024

·

Stayed 1 night

This is a great property. Very friendly staff and great service. Property is very clean.

6

Lindsey

Jun 27, 2025

·

Stayed 2 nights

Wonderful Customer service, but the room wasn’t very clean, maintenance issues with the sink and shower, heard others in lobby experiencing same thing. Lobby was very clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and suite-style layouts. Some feel dated with tight bathrooms, awkward configurations, freeway or HVAC noise, and occasional maintenance issues such as drainage, water temperature, or loud A/C/fridges.

Related guest reviews

8

Phyllis

Nov 25, 2024

·

Stayed 1 night

Everything was good except the bathroom was way too small

8

Jeffrey

Jan 4, 2025

·

Stayed 1 night

Layout of the room is in my opinion not good. Bathroom door closes awkward door is almost bigger than bathroom. Have to stand in shower to close the door.

10

Carol

Dec 31, 2025

·

Stayed 5 nights

The room was beautiful, spacious, and had everything we needed. The staff were friendly and very helpful. In particular, Jonathon was extremely helpful with early check in and making sure all our needs were met. I highly recommend this hotel.

6

Jason

Oct 31, 2023

·

Nice and “newer” overall feel. It is immediately adjacent to a very busy expressway that runs 24/7 with loud traffic easily heard inside room. Room did not have constant fan setting on unit to drown out noise. VERY LOUD room and I’m very tolerant of noises. Fitness room smaller than most hotels with few amenities. Property area not really walkable to food or interest. Nice staff. Decent breakfast. Tiny pool. Very modern and comfortable rooms. Found hairs in my shower walls from previous tenants.

6

Tawnya

Jun 11, 2024

·

Stayed 5 nights

The room layout felt awkward. Only the unit by the window worked for cooling the room, and it didn’t cool the room very well. Shower has a drip that was consistently loud when trying to sleep. The customer service was exceptional, just wasn’t overly pleased with the room.

10

Kathy

May 12, 2025

·

Stayed 3 nights

Nice and spacious rooms with very comfortable beds

8

Doraelia

Jan 29, 2025

·

Stayed 1 night

The automatic blinds were going up and down during the night

6

Sandra

Sep 20, 2025

·

Stayed 2 nights

The carpets needed to be replaced or removed from elevators. The room was noisy. Refrigerator was loud and so was air-conditioner.

8

Ryan

Mar 14, 2024

·

Stayed 1 night

Rooms just looked dated

8

Kathleen

Dec 18, 2025

·

Stayed 1 night

Room was fantastic! The only disappointment was the room location. We hear the 202 freeway ALL night long

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and helpful. However, understaffing and overbooking sometimes lead to slow service, unfriendly interactions, room-type issues, or confusion about scheduling housekeeping.

Related guest reviews

2

Jason

Apr 3, 2025

·

Stayed 1 night

I booked this stay on the Expedia mobile app about an hour and a half before we got there. Got a confirmation and everything seemed fine. When we got to the property, the front desk told me they overbooked the hotel and we didn't have a room. This is at 11:50PM on New Year's Eve, mind you. They informed us that we could stay at another of their properties about 20 minutes away. Exhausted, and faced with few other options, we took the offer. After an already long day of travel, It was an incredibly frustrating situation. They have NOT offered any compensation for their mistake. How hard would it of been for them to call or text us to let us know they overbooked their hotel before we drove all the way there?

10

Bonnie

Oct 23, 2025

·

Stayed 2 nights

Overall stay was excellent and staff was very nice and accommodating.

10

Carol

Dec 31, 2025

·

Stayed 5 nights

The room was beautiful, spacious, and had everything we needed. The staff were friendly and very helpful. In particular, Jonathon was extremely helpful with early check in and making sure all our needs were met. I highly recommend this hotel.

10

Judith

Jun 24, 2025

·

Stayed 1 night

Oh my, don't get me started....,, Olivia checked us in. She had been on the job for two days. She was totally competent and welcoming. After a long drive we were looking forward to relaxing in the bar with a drink and a light snack. I chose this property for the location and the fact that it had a bar and a restaurant. At five in the afternoon, Olivia was not only left totally alone to check in guests at the front desk but also to serve the bar patrons and prepare and serve the limited bar/restaurant menu. While we were at the bar people came and gave up waiting for service as she was not able to be in both places at once. Obviously the management is neglectful and clueless. So unfair to a good employee that was trying extremely hard to do an impossible task. The property is very nice, the rooms are comfortable, clean and well appointed. There is a possibility we will need to stay for two nights. The Hilton is down the street and I will be making a reservation and hoping for a property that is well managed and recognizes the need for good customer service over bare bones economy just because it is the "slow season".

6

Gerald

Oct 31, 2023

·

Stayed 2 nights

We weren’t informed at check in that we needed to schedule housekeeping so we were disappointed about not having our room serviced. The front desk person admitted housekeeping is a bit “hit and miss.” Other than that our stay was average

10

Kevin

May 28, 2025

·

Stayed 1 night

Quick easy check-in. Friendly staff!

6

Andrew

Jun 22, 2025

·

Stayed 2 nights

We booked a double queen but when we showed up at 10pm and they didn't have a room for us and we had to go in a king room which was a problem since there was 5 of us. They said they over sold! What hotel does that??!!! We were visiting family so we had to borrow an air mattress for our fifth person. Other than that, the property satisfied with the check in and giving up a room that we booked and paid for.

4

Nate

Feb 18, 2024

·

Stayed 1 night

Got to the hotel at 3:30pm. Had to sit in the lobby for 30-45 minutes because the room wasn’t ready.

4

Savanna

Aug 11, 2025

·

Stayed 1 night

Check in process wasn’t friendly less than a great experience. I said hello how are you and Olivia just stared at me. Like I was a bother and a huge inconvenience. Then I said thank you after checking in and got nothing. Where I come from professionalism, hospitality, conversation and manners is must when working in customer service. We then came down to the bar area, no staff was there. We sat for a good 10 minutes before being acknowledged by Olivia when she stated that we couldn’t pay using a card. Didn’t give other options. Our floors in the room were absolutely disgusting.

10

Jordan

Apr 24, 2024

·

Stayed 3 nights

Every single staff member was professional, polite, and happy to help. The stay was excellent and a cut above most hotels.

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AI-generated summary based on recent guest reviews

Location

Convenient to the 202, Mesa Gateway Airport, medical centers, and shopping/dining, with easy access and ample parking. Some guests find it less walkable and note traffic noise in freeway-facing rooms.

Related guest reviews

10

David

Aug 13, 2024

·

Stayed 1 night

Very, very nice rooms and if you get on the one of the higher floors you have either a great sunset or sunrise in AZ. They were under construction when I was there but still a good experience. It's about a 3-5 min drive from the San Tan Village area that has just about every major store, shop and restaurant you can imagine.

8

Elizabeth

Jun 16, 2024

·

Stayed 2 nights

The staff was very helpful. The breakfast was excellent. It was a safe, clean area and very easy to access from I-202 in Gilbert.

10

Donald

Nov 12, 2024

·

Stayed 2 nights

It was close to places we needed to go. It was conveniently close to the 202. Can't think of anything we didn't like.

10

James

May 8, 2023

·

Stayed 3 nights

Great location!

10

Joseph

Jul 18, 2025

·

Stayed 1 night

Very clean comfortable and close to the gateway airport

10

Martin

Dec 1, 2025

·

Stayed 2 nights

Location was ideal to my dad's procedure, just the other side of the 202 fwy. Facility was clean and safe. Breakfast was fresh.

10

Daniel

Jul 21, 2025

·

Stayed 1 night

Free and ample parking. Close to food/shopping. Ice cold A/C!

8

Ken

May 27, 2024

·

Stayed 2 nights

Excellent location. Easy access.

6

Jason

Oct 31, 2023

·

Nice and “newer” overall feel. It is immediately adjacent to a very busy expressway that runs 24/7 with loud traffic easily heard inside room. Room did not have constant fan setting on unit to drown out noise. VERY LOUD room and I’m very tolerant of noises. Fitness room smaller than most hotels with few amenities. Property area not really walkable to food or interest. Nice staff. Decent breakfast. Tiny pool. Very modern and comfortable rooms. Found hairs in my shower walls from previous tenants.

10

Austin

Apr 29, 2024

·

Stayed 2 nights

The Westside of the property is very LOUD IN TRAFFIC NOISE.....

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included but highly inconsistent: some praise variety and taste, while many report cold or understocked items and cleanliness/crowding issues. Onsite bar/food options can be limited or understaffed, especially during renovations.

Related guest reviews

10

James

Jun 11, 2025

·

Stayed 2 nights

Friendly staff, clean rooms and facility, great breakfast with many options

6

Joanne

Sep 9, 2025

·

Stayed 2 nights

Breakfast is the worst I’ve ever experienced at any modern hotel/motel, ever. No oatmeal, eggs cold, Canadian bacon cold. Very limited food choices. Coffee was hot and excellent. When I checked in on Sunday night, television didn’t work; front desk attendant was very prudent and helpful and put me into a different room

10

Anna

Jul 19, 2024

·

Stayed 1 night

The breakfast was delicious and the service was excellent!

10

Araceli

Sep 22, 2023

·

Stayed 3 nights

The breakfast was not the best. They ran out of food and were short staffed.

10

Billy

May 19, 2025

·

Stayed 4 nights

Easily one of the best hotels I’ve stayed in. Everything was clean, in working order, and the staff was very friendly and accommodating. Also the breakfast was really good!

10

Judith

Jun 24, 2025

·

Stayed 1 night

Oh my, don't get me started....,, Olivia checked us in. She had been on the job for two days. She was totally competent and welcoming. After a long drive we were looking forward to relaxing in the bar with a drink and a light snack. I chose this property for the location and the fact that it had a bar and a restaurant. At five in the afternoon, Olivia was not only left totally alone to check in guests at the front desk but also to serve the bar patrons and prepare and serve the limited bar/restaurant menu. While we were at the bar people came and gave up waiting for service as she was not able to be in both places at once. Obviously the management is neglectful and clueless. So unfair to a good employee that was trying extremely hard to do an impossible task. The property is very nice, the rooms are comfortable, clean and well appointed. There is a possibility we will need to stay for two nights. The Hilton is down the street and I will be making a reservation and hoping for a property that is well managed and recognizes the need for good customer service over bare bones economy just because it is the "slow season".

4

shari

Dec 28, 2025

·

Stayed 4 nights

Breakfast was very weak.

10

Juliana

Apr 22, 2024

·

Stayed 4 nights

Best breakfast we've ever had at a hotel where breakfast is included in the price!

8

Stephen

Mar 11, 2024

·

Stayed 1 night

Breakfast service was poor. Most food items were gone, even after waiting 15min.

6

Chardonnay

Jun 26, 2025

·

Stayed 3 nights

The room was okay—slightly outdated—but it was clean and everything in the room worked properly. The location is perfect, with plenty of restaurants and shopping nearby. Unfortunately, the continental breakfast was terrible. On Tuesday, the hot breakfast consisted of a pot of waffles, bacon bites, and cold Canadian bacon. On Wednesday, the biscuits and waffles were hard. I've stayed at several other Hyatts, and this was by far the worst breakfast experience. To make matters worse, on Thursday, breakfast wasn’t even put out on time due to staff callouts.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$172
February	$191
March	$224
April	$146
May	$129
June	$98
July	$95
August	$86
September	$106
October	$137
November	$166
December	$144

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $108	15 $109	16 $102	17 $99	18 $107	19 $107
20 $98	21 $98	22 $98	23 $99	24 $104	25 $218	26 $133
27 $123	28 $171	29 $171	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $138	2 $138	3 $122
4 $129	5 $146	6 $146	7 $146	8 $146	9 $175	10 $241
11 $129	12 $146	13 $146	14 $146	15 $146	16 $162	17 $177
18 $129	19 $146	20 $146	21 $159	22 $146	23 $191	24 $308
25 $129	26 $159	27 $146	28 $146	29 $155	30 $162	31 $162

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed (High Floor)

Room, 2 Queen Beds (High Floor)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Phoenix Gilbert

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Prices for upcoming dates