Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 198 for adults and CNY 118 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may incur additional charges and should be requested through the front desk.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

How is the property located in relation to key landmarks?

The hotel is situated in the heart of Shenzhen, within a 5-minute drive of Coco Park Shopping Center and Ping An Finance Center. It is approximately 3.6 miles from Shenzhen Convention and Exhibition Center and 3.9 miles from Splendid China Folk Village.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and will be open from April 1 to November 30, operating from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

What is the policy regarding extra beds and cribs?

The property offers rollaway beds for a fee of CNY 350 per night. Advance request or confirmation is required for rollaway beds.

JW Marriott Hotel Shenzhen

What guests think

At JW Marriott Hotel Shenzhen, guests frequently praise warm, thoughtful service and spacious rooms, but report inconsistent experiences including slow or problematic check-in, dated in-room features, construction noise, and cleanliness that ranges from spotless to disappointing.

Breakfast earns frequent praise for quality and variety, though a few call it average or note poor coffee. Location opinions diverge: some find access and transport convenient, while others cite a longer walk to metro stops and fewer nearby dining or shopping options. A stay here can be pleasant, but uneven.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some facilities feel dated, and the spa and massages are considered underwhelming. Others remark the property is generally well maintained.

Related guest reviews

10

Yin Kwan

Jul 1, 2025

·

Stayed 2 nights

The hotel is good but the spa is not that high value

8

LAI YEE

Jun 10, 2024

·

Stayed 1 night

房間環境整潔舒適，十分寬敞！亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多，也沒有商場可逛。

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6

Rich Mond

Dec 27, 2025

·

Stayed 1 night

I'll be honest, the room food service is in complete, and already cold. Not to good. We also did massage, but it feels like not massaging. not really good. Even if they upgraded us but i think same room that i booked. anyway thanks for the cake.

8

KIM HO

Apr 24, 2025

·

Stayed 1 night

房子很舒適，只是有點舊，附近有地盤工程，如果去游泳，記得帶泳帽，否則要付170人民幣，池很小，實在太不合理

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6

TSZ YING

Jul 28, 2025

·

Stayed 2 nights

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

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10

YUK SUET

Apr 11, 2023

·

Stayed 1 night

Really nice hotel, if swimming pool area or rest room has hot water, will be more perfect

8

Alan

Apr 24, 2024

·

Stayed 1 night

The lobby design is so old

10

Anna

Apr 6, 2025

·

Stayed 2 nights

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

10

Boris Pak Lok

Jul 19, 2025

·

Stayed 1 night

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

10

Zhigang

Jul 12, 2023

·

Stayed 1 night

Beautiful hotel, well maintained, very friendly staff, everything perfect

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Cleanliness

Cleanliness feedback is split: several guests found rooms spotless, while others noted dirty bathrooms, broken or stained items, and hygiene lapses. Housekeeping can be attentive, but consistency varies.

Related guest reviews

6

TSZ YING

Jul 28, 2025

·

Stayed 2 nights

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

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8

Hiu Kwan

Jan 2, 2025

·

Stayed 1 night

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

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10

Wai Ching

Jan 12, 2025

·

Stayed 1 night

很舒適，而且房間清潔，早餐很好，不過中式點心太少，有點失望！不過下次可以再來！

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10

JERRY JEN JUI

Oct 28, 2025

·

Stayed 2 nights

Clean

10

Anna

Apr 6, 2025

·

Stayed 2 nights

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

4

siying

Jan 1, 2025

·

Stayed 1 night

The hygiene is very poor, the toilet and disposable items are all dirty. Don't use the bathtub, you will regret it after using it.

8

cheng

Apr 8, 2023

·

Stayed 1 night

整潔度有待改善

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10

MAYBELINE

Jan 1, 2024

·

Stayed 1 night

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

10

Jan

Jun 27, 2025

·

Stayed 4 nights

服務非常好,房間也亁淨

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2

Long Yin

Oct 27, 2025

·

Stayed 1 night

Very bad experience m, staffs were impolite. We arrived with many luggage but the staffs pretend not seeing us. No greeting nor help, doesn’t feel like this luxury 5 stars hotel is welcoming us at all. The room is also dirty, towels were broken. Not recommend for anyone who is looking for a welcomed stay.

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Rooms

Rooms are often spacious and comfortable, but several note dated decor and equipment, plus issues with AC, TV/connectivity, power outlets and Wi-Fi. Noise from outside and weak sound insulation are recurring concerns, with an occasional smoke smell reported.

Related guest reviews

8

KIM HO

Apr 24, 2025

·

Stayed 1 night

房子很舒適，只是有點舊，附近有地盤工程，如果去游泳，記得帶泳帽，否則要付170人民幣，池很小，實在太不合理

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6

KAI FAI

Nov 6, 2023

·

Stayed 1 night

In general we were satisfied with the customer service of hotel staff, they were nice and helpful. Bathroom and the quality of shower gel, shampoo were very good. However, the air-con of our room had problems which was not cool enough, hotel changed another room for us and got improved. But the facilities in the room had a bit problems such as tv channels and quality.

2

Patrick

May 2, 2025

·

Stayed 1 night

King suite stank of smoke -1 Moved to smaller room but for same price -2 Had to move self -2 Tiny TV with no connectivity didnt work -5 Full rack rate despite construction work on two sides of room from 7am -5 Housekeeping did return items left in other room +1 Overall -14

8

Hiu Kwan

Jan 2, 2025

·

Stayed 1 night

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

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10

Eric

Dec 2, 2023

·

Stayed 1 night

Good bathtub and clean facilities. Nice location and polite service. However, repeated noise was found during mid night from outside the room. Sound insulation of window was not adequate as traffic noise was heard at day time.

10

Anna

Apr 6, 2025

·

Stayed 2 nights

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

10

MAYBELINE

Jan 1, 2024

·

Stayed 1 night

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

8

Gary

Aug 3, 2023

·

Room is clean and spacious. Location is good as it is near to the MTR. The only thing is that if you are taking line 11 then be prepared for a long walk inside the MTR station. Other than that it is only one station away from the high speed train station so quite convenient. The overall experience is good except the very last day when my mood got spoiled by a very rude staff in the hotel men’s room! The manager who handled my complain worked professionally so that made my overall experience better.

10

Boris Pak Lok

Jul 19, 2025

·

Stayed 1 night

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

2

Oi Ling

Jan 28, 2024

·

Stayed 1 night

Check in at 5pm but told me the executive floor room that i booked has been sold out and asked me to downgrade to normal floors but still grant me executive lounge access. very disappointed about this arrangement as overbooked is not my issue and how could you ask the guest to downgrade but not upgrade instead since it’s your internal issue of the arrangement. waited at the checked counter for half an hour then give us a double bed suite. however, the double bed suite was poor in condition: 1. usb socket near the bed one was not working at all for both usb socket; 2. air con was unable to adjust and keep being 26’C even i switched to 18’C, it was too hot over the night and couldn’t sleep at all; 3. wifi in the room is poor and always unable to connect internet even i have connected to the hote wi-fi and i was almost using my own data roaming; 4. TV reception is poo also, some channels was unable to watch or not clear due to the reception issue I am the Marriott member and i would say this is the worst experience i ever hard in Marriott hotels

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Service

Many guests praise friendly, thoughtful staff and special-occasion touches, with some experiencing efficient check-in. However, service can be inconsistent, with slow or problematic check-in, overbooking or downgrades, and occasional rudeness.

Related guest reviews

10

CHI CHUNG

Oct 6, 2024

·

Stayed 1 night

今次係我哋的周年紀念日，酒店有悉心安排佈置及小蛋糕，感到非常開心。給我們一個很有意思的紀念日。

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10

Suk Man

Oct 18, 2024

·

Stayed 1 night

Staff were amazing and thoughtful throughout our stay!

6

Ning

Jun 11, 2024

·

Stayed 1 night

Checking in is really slow.

6

sin kwan

Jan 7, 2024

·

Stayed 1 night

The services is not good enough , I used a lot of time to wait check in. Actually my check in time should be 2pm, I arrived on 3:30pm but I was waiting the room checking 1 hour, then I arrived in my room is 4:30pm What wrong with your hotel problem? Horrible experience.

10

Boon Fook

Sep 12, 2025

·

Stayed 2 nights

Breakfast and all the services from the hotel was perfect

10

Man Ki

Oct 20, 2025

·

Stayed 1 night

服務好 Frontdesk員工很親切漏咗野向酒店即日email聯絡

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2

Long Yin

Oct 27, 2025

·

Stayed 1 night

Very bad experience m, staffs were impolite. We arrived with many luggage but the staffs pretend not seeing us. No greeting nor help, doesn’t feel like this luxury 5 stars hotel is welcoming us at all. The room is also dirty, towels were broken. Not recommend for anyone who is looking for a welcomed stay.

10

Boris Pak Lok

Jul 19, 2025

·

Stayed 1 night

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

2

Oi Ling

Jan 28, 2024

·

Stayed 1 night

Check in at 5pm but told me the executive floor room that i booked has been sold out and asked me to downgrade to normal floors but still grant me executive lounge access. very disappointed about this arrangement as overbooked is not my issue and how could you ask the guest to downgrade but not upgrade instead since it’s your internal issue of the arrangement. waited at the checked counter for half an hour then give us a double bed suite. however, the double bed suite was poor in condition: 1. usb socket near the bed one was not working at all for both usb socket; 2. air con was unable to adjust and keep being 26’C even i switched to 18’C, it was too hot over the night and couldn’t sleep at all; 3. wifi in the room is poor and always unable to connect internet even i have connected to the hote wi-fi and i was almost using my own data roaming; 4. TV reception is poo also, some channels was unable to watch or not clear due to the reception issue I am the Marriott member and i would say this is the worst experience i ever hard in Marriott hotels

10

Chak Lam

Oct 9, 2023

·

Stayed 1 night

Checked in was super efficient! Very friendly front desk staff!

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Location

Opinions vary: some find it convenient for metro and transport, while others say it is not central, the walk can be long, and nearby dining or shopping is limited.

Related guest reviews

8

Ya

Jun 22, 2025

·

Stayed 1 night

The location is not so close to the metro station. The others are good

8

LAI YEE

Jun 10, 2024

·

Stayed 1 night

房間環境整潔舒適，十分寬敞！亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多，也沒有商場可逛。

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8

Hiu Kwan

Jan 2, 2025

·

Stayed 1 night

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

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6

Michael Ban Chen

Oct 26, 2025

·

Stayed 1 night

地点不在中心，有点不太方便

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10

Eric

Dec 2, 2023

·

Stayed 1 night

Good bathtub and clean facilities. Nice location and polite service. However, repeated noise was found during mid night from outside the room. Sound insulation of window was not adequate as traffic noise was heard at day time.

10

YUK SUET

Apr 11, 2023

·

Stayed 1 night

REALLY NICE HOTEL LOCATION IS GOOD

10

MAYBELINE

Jan 1, 2024

·

Stayed 1 night

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

6

Chi Shing Benjamin

Jul 15, 2025

·

Stayed 1 night

A lot of construction work around the hotel

8

Gary

Aug 3, 2023

·

Room is clean and spacious. Location is good as it is near to the MTR. The only thing is that if you are taking line 11 then be prepared for a long walk inside the MTR station. Other than that it is only one station away from the high speed train station so quite convenient. The overall experience is good except the very last day when my mood got spoiled by a very rude staff in the hotel men’s room! The manager who handled my complain worked professionally so that made my overall experience better.

10

Cheol Soo

Dec 13, 2023

·

Stayed 3 nights

Will be back again Before I go on with my review, I want to specially say my thanks to: 1) Alisa cui in the Reception, 2) Cindy in the reception for letting me experience a 1st class Hospitality. Stayed three nights at the JW Marriott Shenzhen. Excellent Titanium membership recognition, being upgraded to their corner suite(best available room). Nice food spread at the executive lounge. Located in Futian CBD, the hotel is only a 5-minutes' walk from the metro and with easy access to many local amenities. The rooms are a bit tired but well kept, making us feel that rooms are well-appointed and designed in a humanistic way. All in all, the hotel is a delight in Shenzhen, Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise for quality and variety, though a few describe it as average or note poor coffee. Overall food feedback trends positive.

Related guest reviews

6

Rich Mond

Dec 27, 2025

·

Stayed 1 night

I'll be honest, the room food service is in complete, and already cold. Not to good. We also did massage, but it feels like not massaging. not really good. Even if they upgraded us but i think same room that i booked. anyway thanks for the cake.

6

TSZ YING

Jul 28, 2025

·

Stayed 2 nights

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

Translate

10

Wai Ching

Jan 12, 2025

·

Stayed 1 night

很舒適，而且房間清潔，早餐很好，不過中式點心太少，有點失望！不過下次可以再來！

Translate

10

Esther

Sep 10, 2023

·

Stayed 1 night

very good food and accommodation

10

Boon Fook

Sep 12, 2025

·

Stayed 2 nights

Breakfast and all the services from the hotel was perfect

10

Anna

Apr 6, 2025

·

Stayed 2 nights

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

10

JAEKYUM

Oct 3, 2023

·

Stayed 1 night

남산이 가까운 위치라 이동이 편리하고 조식이 리츠칼튼 and 포시즌스 보다 한국인 취향 가격도 저렴 5성이나 4성대급 가성비 심천1등

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10

Cheol Soo

Dec 13, 2023

·

Stayed 3 nights

Will be back again Before I go on with my review, I want to specially say my thanks to: 1) Alisa cui in the Reception, 2) Cindy in the reception for letting me experience a 1st class Hospitality. Stayed three nights at the JW Marriott Shenzhen. Excellent Titanium membership recognition, being upgraded to their corner suite(best available room). Nice food spread at the executive lounge. Located in Futian CBD, the hotel is only a 5-minutes' walk from the metro and with easy access to many local amenities. The rooms are a bit tired but well kept, making us feel that rooms are well-appointed and designed in a humanistic way. All in all, the hotel is a delight in Shenzhen, Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $164	9 $178	10 $214	11 $241	12 $241	13 $208	14 $208
15	16	17	18	19	20 $223	21 $223
22 $193	23 $208	24 $238	25 $238	26 $241	27 $211	28 $208
29 $196	30 $193

Su	Mo	Tu	We	Th	Fr	Sa
		1 $223	2 $226	3 $223	4 $211	5 $208
6 $178	7 $196	8 $208	9 $226	10 $223	11 $208	12 $211
13 $178	14 $193	15 $208	16 $211	17 $211	18 $193	19 $211
20 $178	21 $196	22 $211	23 $208	24 $211	25 $226	26 $226
27 $178	28 $181	29 $196	30 $196	31 $226

JW Marriott Hotel Shenzhen

About this property

Location

Room options

Executive Studio Suite, 2 Double Beds

Deluxe Room, 1 King Bed

Executive Double Room, 1 King Bed, City View

Executive Room, 2 Double Beds

Room, 1 King Bed

Executive Room, 1 King Bed

Executive Studio Suite, 1 King Bed

Deluxe Room, 2 Double Beds

Guest reviews of JW Marriott Hotel Shenzhen

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Hotel Shenzhen

Prices for upcoming dates