Name: Holiday Inn Stevenage by IHG
Address: St. Georges Way, Stevenage, England, United Kingdom, Stevenage, Hertfordshire, GB
Price range: $58–$213 per night
Rating: 8.23

What guests think

Across recent reviews of Holiday Inn Stevenage by IHG, travelers consistently praise the friendly, professional staff and generally clean, comfortable stays, while noting limits with on-site parking and recurring room issues such as noise, ageing fittings, and temperamental air conditioning.

Breakfast and restaurant experiences range from excellent to uneven, with reports of lukewarm items, slow restocking, weak coffee, and occasional restricted dining due to private functions. The location is convenient for town, theatre and trains to London, though some guests found certain walking routes or the immediate area less pleasant, especially at night. Overall, expect a practical mid-range stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is first-come, limited, and charged (around £12 per night), with many guests using the cheaper multi-storey across the road.

Related guest reviews

10

rachel

Sep 6, 2024

·

Stayed 7 nights

The hotel staff were excellent - helpful and friendly. The hotel is located along a busy road, but we noted limited noise. The car park is of limited size, but other parking options are available locally.

8

J

Sep 29, 2024

·

Stayed 1 night

Great hotel for the price, but very annoying to pay twelve pounds to park there!!

6

Sean

Jul 22, 2024

·

Stayed 1 night

Hotel was standard, relatively clean. No parking on site so paid for parking across the road.

6

Derek

Nov 29, 2024

·

Stayed 1 night

4 star hotel but the rooms are quite tired and need a refurbishment. The bath had mould and bath panel wood was badly swollen due to water damage and this was a premier room. The Tv is tiny especially if you’re trying to watch from your bed. The staff are all very pleasant. I ate in the restaurant and the food was very good. Parking is charged at £12 per night and spaces are very limited.

8

Catherine

Jul 26, 2025

·

Stayed 1 night

We usually stay in Premier Inns but decided to stay in Stevenage's Holiday Inn this time. Pros. The building is kept very clean and the room we had was spacious, bed was comfortable and we had a very nice walk-in shower room. The air conditioning was excellent. Room had plenty of storage and a safe for any valuables. The staff were all very friendly and helpful ( especially the young lady who booked us in ) You get two key cards and you need one to activate the electricity in the room...the card holder is just inside the door. The breakfast was extra, £10 for a full English breakfast which was very good. There is very little parking and it costs £12 to park on site overnight but there is a multi-storey car park across the other side of the dual carriageway which is cheaper. Cons. The shower room had a very noisy drain. You could hear loud gurgling when the rooms beside, or above,were using their showers. Walls could have had better sound-proofing perhaps. Apart from those two niggles, we were very impressed. Will book again.

10

Mary

Jan 19, 2025

·

Stayed 1 night

Nice stay at hotel, very clean, staff efficient, shame no parking

8

Carlos

Nov 11, 2023

·

Stayed 1 night

The hotel was nice and clean. The rooms were a really good size for 2. Food and drink was a quite pricey but good quality and tasty. My only issue really was …and wasn’t parking. There are a select number of about 15 parking spots on site that are first-come-first-serve. But across a main dual carriageway road is a multi-storey that’s really cheap. So not a dealbreaker but not as convenient. And may suck a little during winter.

8

Santanu

Oct 8, 2024

·

Stayed 3 nights

Good stay with friendly staff. We had opted in for breakfast for one of the mornings. Wasn’t that great in terms of choices and variety. Specially the coffee was poor. Rest was pretty ok. The rooms let sound from the neighbouring rooms. Thats a bit annoying. The hotel parking costs GBP 12 and hard to find a spot.

10

Edward

May 25, 2025

·

Stayed 1 night

All good. Easy check in. Easy check out. Hassle free. Cheaper offsite parking.

10

Nichola

Apr 30, 2025

·

Stayed 1 night

Nice hotel, just what I needed and convenient for football stadium. I made sure I got there earlier to ensure parking space as there’s not many. Wasn’t aware of £12 parking fee. Had accessible room which was spacious. Not a very nice view from room.

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Cleanliness

Most guests find the hotel and rooms clean, with some praising spotless standards; however, a minority report lapses such as stained bedding, mould in bathrooms, dust, and unclean public areas.

Related guest reviews

10

Henry

Aug 31, 2025

·

Stayed 3 nights

It was nice and clean and the staff where very helpful will be going back in the near weeks

10

Victoria Gyasi

Mar 23, 2025

·

Stayed 1 night

Clean environment

10

Paul

Jun 12, 2023

·

Stayed 1 night

Friendly staff, clean and quality maintained rooms, great breakfasts

8

Stoyan

Sep 14, 2025

·

Stayed 1 night

Nice stay, hotel need to improve on the cleaning side. There was a few areas with dirty red brownish spots, including sheets and dust.

6

Derek

Nov 29, 2024

·

Stayed 1 night

4 star hotel but the rooms are quite tired and need a refurbishment. The bath had mould and bath panel wood was badly swollen due to water damage and this was a premier room. The Tv is tiny especially if you’re trying to watch from your bed. The staff are all very pleasant. I ate in the restaurant and the food was very good. Parking is charged at £12 per night and spaces are very limited.

10

Dominic

Jul 21, 2025

·

Stayed 1 night

Comfy bed, clean hotel, great food. Friendly staff.

8

Catherine

Jul 26, 2025

·

Stayed 1 night

We usually stay in Premier Inns but decided to stay in Stevenage's Holiday Inn this time. Pros. The building is kept very clean and the room we had was spacious, bed was comfortable and we had a very nice walk-in shower room. The air conditioning was excellent. Room had plenty of storage and a safe for any valuables. The staff were all very friendly and helpful ( especially the young lady who booked us in ) You get two key cards and you need one to activate the electricity in the room...the card holder is just inside the door. The breakfast was extra, £10 for a full English breakfast which was very good. There is very little parking and it costs £12 to park on site overnight but there is a multi-storey car park across the other side of the dual carriageway which is cheaper. Cons. The shower room had a very noisy drain. You could hear loud gurgling when the rooms beside, or above,were using their showers. Walls could have had better sound-proofing perhaps. Apart from those two niggles, we were very impressed. Will book again.

10

Christine

Apr 8, 2024

·

Stayed 3 nights

From arriving to leaving the hotel staff were welcoming and helpful. The staff are definitely a credit to the hotel. Modern and spotlessly clean. Enjoyed our breakfast each morning during our three nights stay, lots of choice and well presented. We definitely recommend this hotel.

10

Fay

May 25, 2025

·

Stayed 2 nights

Really nice hotel. Room was clean, quiet and a good temperature. We had a good nights sleep and the breakfast was really good. Probably one of the quickest check ins ive had.

10

Marc

Mar 2, 2025

·

Stayed 1 night

Friendly staff. Clean room.

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Rooms

Many guests report comfortable beds and some spacious or modern rooms, but feedback is mixed. Others mention dated finishes, small rooms, noise from corridors or outside, weak bathroom ventilation, and inconsistent or ineffective air conditioning, plus occasional maintenance issues like faulty showers.

Related guest reviews

4

Trevor

Jul 14, 2025

·

Stayed 1 night

Air conditioning didn't work on one of the hottest nights of the year . Reported it to reception on returning from a family celebration at11.30 pm and was told to give it time to work. The lovely girl on reception on checkout apologised and said he should have rebooted it . The bed and the pillows were also really hard . Had an uncomfortable night even though we were given a fan.

2

Andrew

Jul 20, 2025

·

Stayed 3 nights

First thing on this review I'd like to highlight is the staff. The staff all went above and beyond to help us with the issues we had during our stay. All staff we helpful, polite and welcoming. The room This is where the issue started. After a long day travelling we unpacked and looked forwrds to a nice hot shower. The shower only ran freezing cold. We reported this to reception who sent somebidy immediately to inspect the shower to see if this could be rectified. U unfortunately this could not be fixed and we was asked if we could change rooms. This meant repacking to move. We got into the second room and checked the hot water tap and it was running hot, so we unpacked. My partner got in the shower and notice that the shower fittings around the bath were lose and after a few minutes this shower also ran cold. Again this was reported to reception who were super apologetic. We was moved for the 3rd time this time to an upgraded room with a hot shower. We was also provided with complementary food and drinks for our troubles and a complementary night. The staff really did help the best they could. Check the shower temp before you unpack. I am going on from here, to another holiday inn elsewhere in the country and got to say I'm a little apprehensive.

8

Stefanie

May 28, 2025

·

Stayed 3 nights

I stayed at this hotel recently and unfortunately had an issue that significantly affected my comfort. The bathroom did not have a motorized ventilator or fan, which meant there was no proper airflow. As a result, unpleasant odors from the bathroom lingered throughout the entire room. While the staff were courteous and the room itself was otherwise clean, the lack of proper ventilation is a basic amenity I expected, and it made the stay uncomfortable. I hope the management considers installing bathroom exhaust fans or improving air circulation in the rooms, as this would greatly improve the guest experience.

8

Damien

Oct 30, 2025

·

Stayed 1 night

I placed an order with room service that took a while. When I called and spoke to the same lady again she told me there was no order for my room. When it arrived they had waived the tray charge and provided me a soft drink FOC. I stated in one of the recently refurbished rooms. It was spacious and comfortable. However the noise from the street outside was quite bad. I would have thought that the windows would have been sound proofed. Staff were very pleasant and friendly. I was in a rush at breakfast but the choice and quality was a good standard.

8

Rodney

Jun 16, 2025

·

Stayed 1 night

The rooms in this hotel are small. The hotel is old and shows a little wear. It is very close to things in Stevenage.

6

Alastair

Nov 16, 2023

·

Stayed 3 nights

Advertised with air con but set to hear so rooms uncomfortably hot. Otherwise good.

6

Derek

Nov 29, 2024

·

Stayed 1 night

4 star hotel but the rooms are quite tired and need a refurbishment. The bath had mould and bath panel wood was badly swollen due to water damage and this was a premier room. The Tv is tiny especially if you’re trying to watch from your bed. The staff are all very pleasant. I ate in the restaurant and the food was very good. Parking is charged at £12 per night and spaces are very limited.

8

Santanu

Oct 8, 2024

·

Stayed 3 nights

Good stay with friendly staff. We had opted in for breakfast for one of the mornings. Wasn’t that great in terms of choices and variety. Specially the coffee was poor. Rest was pretty ok. The rooms let sound from the neighbouring rooms. Thats a bit annoying. The hotel parking costs GBP 12 and hard to find a spot.

10

Claire

Sep 25, 2025

·

Stayed 2 nights

Nice hotel, friendly staff, rooms a bit tired.

10

Peter

Jun 16, 2025

·

Stayed 1 night

The hotel felt very spacious, definitely 4 star. Staff are friendly yet professional. Beds are really comfy and breakfast was excellent. I liked the room safe for my jewellery.

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Service

Staff are frequently praised as friendly, professional and proactive across front desk, restaurant and housekeeping. When problems occur, the team generally responds quickly with fixes or goodwill gestures.

Related guest reviews

2

Andrew

Jul 20, 2025

·

Stayed 3 nights

First thing on this review I'd like to highlight is the staff. The staff all went above and beyond to help us with the issues we had during our stay. All staff we helpful, polite and welcoming. The room This is where the issue started. After a long day travelling we unpacked and looked forwrds to a nice hot shower. The shower only ran freezing cold. We reported this to reception who sent somebidy immediately to inspect the shower to see if this could be rectified. U unfortunately this could not be fixed and we was asked if we could change rooms. This meant repacking to move. We got into the second room and checked the hot water tap and it was running hot, so we unpacked. My partner got in the shower and notice that the shower fittings around the bath were lose and after a few minutes this shower also ran cold. Again this was reported to reception who were super apologetic. We was moved for the 3rd time this time to an upgraded room with a hot shower. We was also provided with complementary food and drinks for our troubles and a complementary night. The staff really did help the best they could. Check the shower temp before you unpack. I am going on from here, to another holiday inn elsewhere in the country and got to say I'm a little apprehensive.

10

Jyoti

May 19, 2024

·

Stayed 1 night

As a repeat visitor to Holiday Inn, Stevenage I am consistently impressed by the exceptional service provided by front desk staff. I would like to give a special mention of Karolina and Lucian. Their warm welcome, professionalism, and eagerness to assist make my stay truly enjoyable. They always go above and beyond to ensure a comfortable experience. I highly recommend this hotel.

10

Michael

May 18, 2025

·

Stayed 4 nights

We’ve stayed at this hotel before so we knew somethings about it in advance. Clean comfortable rooms and friendly helpful staff. Special mention must go to restaurant staff member George who went out and got my wife gluten free bread for breakfast as they didn’t have any that morning. Together with a lovely lady called Sue breakfast was tasty pleasant and fun! Reception staff were very polite and professional. We would use this hotel again if the need arose.

10

Nicholas

May 13, 2025

·

Stayed 4 nights

The hotel staff were very accommodating after explaining that i would have to check in a day late, due to my car breaking down.

10

Olubunmi

Jul 6, 2025

·

Stayed 1 night

The staff here are absolutely fantastic. They are polite helpful and professional. They were willing to do their best to make our stay seamless. I highly recommend.

10

Isobel

Sep 29, 2025

·

Stayed 1 night

A big thanks to Sue in particular. Nothing was a problem to her. She fetched us water , served us drinks when no one was behind the bar. Lovely lady just what you need in a hotel.

10

Jyoti

Nov 20, 2025

·

Stayed 1 night

Excellent front desk staff - courteous and helpful, especially Lucian, Denissa and Zivile.

10

Vijaya

Aug 29, 2025

·

Stayed 1 night

My checkin was fast & efficient. I was offered an early checkin for a small additional cost & was given a free upgrade. The staff were friendly & welcoming. The room had all the basic amenities but what delighted me was the fact that they not only provided shower gel & shampoo but the best hair conditioner I’ve ever had in a hotel stay. The bed & pillows were comfortable. Convenient location to town & the shops. Mine was a good 1 night stay. Would be happy to stay here again.

10

Martin

Aug 3, 2025

·

Stayed 1 night

Very good value for money. Staff were absolutely brilliant.

10

Kym

Jun 20, 2023

·

Stayed 2 nights

Arriving earlier than expected from Sunderland, the hotel reception team quickly provided us with options to pass the time, whilst working with housekeeping to have a room prepared, leave our luggage and park the car. Doesn’t sound like the extra mile, but after such a long journey, it was very comforting to have somebody take control and manage the situation. In the restaurant, the breakfast team provided excellent customer service, were friendly, polite and courteous, attending to our needs (even providing train timetables and advice on tickets) and of course an excellent breakfast.

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Location

Convenient for town, the theatre and the rail station, with easy London access; some guests find certain walking routes or the immediate area less pleasant, especially at night.

Related guest reviews

10

rachel

Sep 6, 2024

·

Stayed 7 nights

The hotel staff were excellent - helpful and friendly. The hotel is located along a busy road, but we noted limited noise. The car park is of limited size, but other parking options are available locally.

8

Christopher

Apr 27, 2025

·

Stayed 1 night

The hotel felt a bit old-fashioned, but was comfortable and breakfast was nice. It's not a very nice area to get to on foot from the station!

10

Andrew

Jun 23, 2024

·

Stayed 1 night

Due to excellent rail service into London we chose Stevenage hotels instead of central London to stay as they were far cheaper. This Holiday Inn is convenient and value for money and just a 5-10 minute walk to the railway station. Trains very frequent and can be in central London within half an hour. Would do again.

10

William

Apr 3, 2024

·

Stayed 2 nights

Considering I was not looking forward to Stevenage the hotel had to be good. I wasn't disappointed. Although it's near a main road it was quite quiet and I was on a low floor. It is perfectly placed right next to the small, but interesting museum and the underpass that takes you straight into town. The staff are welcoming and warm and I was very pleased with how spacious and well decorated my room was. The restaurant open most of the day until 10 is really rather good, and a well stocked bar, neither of which I would consider pricey. It was a great stay in all and I even warmed up to Stevenage. I'm not planning a trip to Stevenage any time soon, but I would certainly stay again, if that changes.

8

Rodney

Jun 16, 2025

·

Stayed 1 night

The rooms in this hotel are small. The hotel is old and shows a little wear. It is very close to things in Stevenage.

8

T

Sep 1, 2024

·

Stayed 1 night

Great staff and good for Old Town- new town less accessible on foot

10

Scott

Aug 19, 2024

·

Stayed 1 night

Convenient well located. Lifts are in poor condition and extremely slow when operating.

10

Vijaya

Aug 29, 2025

·

Stayed 1 night

My checkin was fast & efficient. I was offered an early checkin for a small additional cost & was given a free upgrade. The staff were friendly & welcoming. The room had all the basic amenities but what delighted me was the fact that they not only provided shower gel & shampoo but the best hair conditioner I’ve ever had in a hotel stay. The bed & pillows were comfortable. Convenient location to town & the shops. Mine was a good 1 night stay. Would be happy to stay here again.

8

Steve

Jun 12, 2023

·

Stayed 1 night

While the hotel can’t control external factors they’ve chosen their location, the dual carriageway main road the hotel sits on is the nicer than Stevenage town centre! Walking through it at night it’s literally full of rats from the dirt & debris. It’s all very concrete and oppressive, a place in urgent need of rejuvenation to match the quality of the hotel.

8

Andrew

Oct 6, 2024

·

Stayed 1 night

Close to town centre/ Gordon Craig theatre.

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Dining

Breakfast and restaurant meals are often rated good, and staff sometimes go the extra mile for dietary needs. Several reviews note lukewarm items, slow replenishment, weak coffee, limited dining during private functions, and occasional value concerns at the bar.

Related guest reviews

10

Michael

May 18, 2025

·

Stayed 4 nights

We’ve stayed at this hotel before so we knew somethings about it in advance. Clean comfortable rooms and friendly helpful staff. Special mention must go to restaurant staff member George who went out and got my wife gluten free bread for breakfast as they didn’t have any that morning. Together with a lovely lady called Sue breakfast was tasty pleasant and fun! Reception staff were very polite and professional. We would use this hotel again if the need arose.

8

Catherine

Jul 26, 2025

·

Stayed 1 night

We usually stay in Premier Inns but decided to stay in Stevenage's Holiday Inn this time. Pros. The building is kept very clean and the room we had was spacious, bed was comfortable and we had a very nice walk-in shower room. The air conditioning was excellent. Room had plenty of storage and a safe for any valuables. The staff were all very friendly and helpful ( especially the young lady who booked us in ) You get two key cards and you need one to activate the electricity in the room...the card holder is just inside the door. The breakfast was extra, £10 for a full English breakfast which was very good. There is very little parking and it costs £12 to park on site overnight but there is a multi-storey car park across the other side of the dual carriageway which is cheaper. Cons. The shower room had a very noisy drain. You could hear loud gurgling when the rooms beside, or above,were using their showers. Walls could have had better sound-proofing perhaps. Apart from those two niggles, we were very impressed. Will book again.

10

Peter

Jun 16, 2025

·

The hotel felt really spacious and definitely 4 star. Staff were really friendly yet professional. Beds really comfy and breakfast was excellent.

10

John

Nov 17, 2024

·

Stayed 2 nights

The only downside was that the breakfast was not too hot. Excellent selection though.

8

Santanu

Oct 8, 2024

·

Stayed 3 nights

Good stay with friendly staff. We had opted in for breakfast for one of the mornings. Wasn’t that great in terms of choices and variety. Specially the coffee was poor. Rest was pretty ok. The rooms let sound from the neighbouring rooms. Thats a bit annoying. The hotel parking costs GBP 12 and hard to find a spot.

8

Timothy

Aug 5, 2024

·

Stayed 1 night

It was ideal , apart from when I ordered food at the bar and was given 3 tiny wings/ small plate and paid approx £11! That was not good! Very disappointed!

10

Fay

May 25, 2025

·

Stayed 2 nights

Really nice hotel. Room was clean, quiet and a good temperature. We had a good nights sleep and the breakfast was really good. Probably one of the quickest check ins ive had.

6

Lita

Mar 18, 2025

·

Stayed 1 night

Tiny room, swivel chair losing covering, bedside light sparking and sizzling - dangerous. Not allowed to eat in dining room as had been used for private function and not cleaned. Had to have the limited bar menu. Carpet in bar covered in food debris. Was rather disappointed as expected better. Steaks were good, though.

10

Peter

Jun 16, 2025

·

Stayed 1 night

The hotel felt very spacious, definitely 4 star. Staff are friendly yet professional. Beds are really comfy and breakfast was excellent. I liked the room safe for my jewellery.

8

Mathew

Sep 14, 2024

·

Stayed 1 night

Had a Executive room. It had loads of room, smart tv and large bed. Buffet breakfast was a bit slow stocking up but otherwise really good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$104
February	$117
March	$124
April	$111
May	$108
June	$130
July	$123
August	$97
September	$133
October	$128
November	$122
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $143
6 $116	7 $208	8	9	10 $83	11 $83	12 $160
13 $83	14 $177	15	16 $114	17 $83	18 $75	19 $128
20 $89	21 $192	22	23 $192	24 $140	25 $102	26 $105
27 $83	28 $108	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $75	3 $94
4 $83	5 $131	6 $213	7 $146	8	9 $71	10 $87
11 $115	12	13	14	15 $123	16 $82	17 $101
18 $83	19 $192	20 $192	21 $129	22 $83	23 $58	24 $87
25 $83	26 $117	27 $134	28 $129	29 $75	30 $83	31 $108

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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