Pinegrove Hotel

The hotel made us give loads of personal data ahead of time (photos, driving license images etc) and gave a key code to access keys but there was a reception. There seemed to be a bar but it was pumping loud, awful music so we didn't investigate. The room was horrible, old and poorly maintained. It was horribly hot with weird poor quality furniture in odd places (they clearly wanted a wardrobe but had no space so it was up against the entrance door.) what a shame as the exterior was immaculate.

Old building with character in a good position on main road going into Carlisle from South with good parking. Very friendly and helpful staff and excellent value for money. Good sized room but not much furniture

The hotel was very welcoming. Staff went above & beyond nothing was any trouble to them. Hotel & rooms were very clean. Bedding smelt lovely. Would stay there again

This place is a dirty disgusting disgrace ! Absolutely filthy conditions throughout room and bathroom complained to reception my room was filthy she didnt ask what the problem was or apologise for any inconvenience or attempted excuses ....here take the keys to room 16 instead ....just as filthy and disgusting unfortunately i had to get straight to site to work out of hours and had no time to find anywhere ekse to stay that i could of checked into in the early hours so i was stuck in this big of eternal stench. Avoid at all costs its a health hazard and im suprised hotels/expedia pronote this hotel

Lovely big room and bed was very comfy. However, cleanliness let it down. We had someone elses towels left hanging on bathroom door and the bin was filthy inside. Also, surprised no mattress protector.

The outside of the hotel is ok. Walking in and to reception we started to get an air of faded gradiour. Quality tiles but a feeling of it all being rather tired. We made our way to room 27 and found this was down a side corridor. The room was adequate but again felt very tired. Tiny flat screen TV about 18"! Bathroom had some black mould in. Shower was an old electric one. Furniture dated. Overall it just felt very 80's and needing to be smartened up. But it was adequate and the beds were comfy enough. Breakfast was ok, nothing special, but again adequate. There was muesli, cornflakes. bran flakes and I think something else, jugs of orange and apple juice and a cooked option. The menu had kippers on it with a sticker over it, just indicative of the tired nature of the hotel. This hotel needs bringing into the 21st century. I believe the current owner bought it 2-3 years ago but from what we saw hasn't invested in it. It's a shame as it could be much nicer, but probably needs a good but of investment in new bathrooms, decoration, carpets etc.

I checked in on the 22nd,this hotel needs condemning holes in the wall shower that can only be described as a minging. It felt overwhelming to spend any time in the room so I left within a hour and found a Days inn which was 100% more in keeping to how a hotel room should be,very disappointed with the experience and would not stay at this hotel ever again in the future.

Hair in my shower, bed was not comfortable. People living in the hotel. Smoking where you want to access rooms. The level of upkeep in the photos is not representative of how the hotel is currently.

From the start to the finish, this hotel is horrible. the receptionist kept saying the place was getting refurbed, but clearly we didnt get a refurbed room in the roof for a family of 3. Smelt bad, looked bad, felt bad. Didnt get to try the free breakfast as we couldnt get out of there fast enough, didnt want skirvy. The shower had cobwebs within arms reach & on the ceiling above, we could clearly see 2 dead mice & a dead bird.

Terrible. Dilapidated. Worn. Dirty. Smelly. Wife and kids refused to take a shower and no way we were taking a chance on breakfast. Saving grace- it was only a 1 night stay.

The shower didn't work and there was no one in the building to help. The phone numbers listed, there were 2 similar with a single number changed looked like it was a typo, but that didn't matter because both numbers were not connected, completly useless no way of having a shower that morning. Also the kettle was dirty and the kettle lid had a crack in it that was probably dangerous.

rooms had a smell and felt generally dirty

Too noisy. Yelling from next door. Good value for money breakfast.

Nice size room with tiny ensuiite. Staff friendly and accommodated requests. Handy location.

Average and noisy from next door bathroom and no hand shower only bath tub

Was clean enough, basic hotel room. Bed was comfortable, only one flimsy pillow though. Met my needs just for a peaceful nights sleep.

Booked a single room. Very small, no table or chairs, bathroom and toilet across the landing, very dated and run down. Would not stay again.

poor WiFi connection

the service was ok but the overall decour and furniture so outdated and im a slim built man and the shower space was just way too small

Family of 4 (adult children) stopped here for a night on our way to Edinburgh. The hotel was redesigned to a hotel in the 1980s from a historical building from the 1880s. Decor is original from both centuries. It is in need of major updates. However, beds were fine and shower worked ok. The walls are thin and we were happy our neighbors didn’t talk loud all night. I’d keep searching for another spot if I were you, but the stay here was adequate.

Old building but comfortable not far off the highway.

Reception was great very friendly and helpful. Rooms are very basic, but there is a lot of ambient noise from other rooms upstairs and neighbouring rooms. Generally, the building is tired both internally and externally. I was woken a couple of times in the night by very noisy neighbours and unfortunately you can hear the use of other bathrooms in neighbouring rooms which is rather unpleasant.

The hotel was very welcoming. Staff went above & beyond nothing was any trouble to them. Hotel & rooms were very clean. Bedding smelt lovely. Would stay there again

Really friendly excellent staff, who were very helpful.

I found this place as needed somewhere at last minute. It was almost half the price of a premier inn or travelodge but still had everything you get in one of them. Slept really well. Courtesy call from hotel as it was getting close to 11pm and I hadn’t checked in. I’d stay again.

They never even allowed me access

Basic but clean, comfortable bed. Great service, accommodating and friendly. Good breakfast.

Could not check no answer

The shower didn't work and there was no one in the building to help. The phone numbers listed, there were 2 similar with a single number changed looked like it was a typo, but that didn't matter because both numbers were not connected, completly useless no way of having a shower that morning. Also the kettle was dirty and the kettle lid had a crack in it that was probably dangerous.

Very welcoming staff, who went out of their way to accommodate us with a late check-in and check out. My children really enjoyed our stay in this cosy hotel in Carlisle!

Booked to stay here in June but had to rearrange due to a bereavement. I now need to cancel the booking so contacted the hotel. The staff/owner said to contact Expedia but I booked through Hotels.com so I contacted them instead. They spoke to the owner multiple times who has refused to cancel the booking. I have contacted the owner direct via text message asking why they are refusing to cancel the booking and why they feel they can still charge me. They have read the message but refuse to answer. Avoid like the plague.

RIP off hotel, clearly double booked the room and failed to honour the booking with hotels.com that was made months in advance of the rat run the wall ultra marathon race. Profiteering….claimed to have no relationship with hotels.com, no evidence of the booking except on review I found an invite on the hotels.com messaging service for online checkin. This caused a great deal of stress for myself and my wife to find alternative accommodation in an over booked town. Luckily we found a pub, 25 minutes away……

Nice size room with tiny ensuiite. Staff friendly and accommodated requests. Handy location.

Great value for money, convenient location

Easy to find and next a bus stop for going into town.

Great location and check in was smooth

Old building with character in a good position on main road going into Carlisle from South with good parking. Very friendly and helpful staff and excellent value for money. Good sized room but not much furniture

Nice hotel quite far from a noise of the downtown. Amazing breakfasts, very cozy atmosphere.

Was a great stay and shops restaurants easy access

Good Brekky! You could purchase a hi-viz jacket from the tent outside.. Good location and a nice restaurant next door

Great location, friendly staff, lots of places to eat, beautiful area to walk about. Great breakfast. There is something about the old pubs that chain hotels cannot duplicate. I would stay again.

Old building but comfortable not far off the highway.

Too noisy. Yelling from next door. Good value for money breakfast.

Basic but clean, comfortable bed. Great service, accommodating and friendly. Good breakfast.

On the whole we really enjoyed the stay at this hotel and would probably stay here again as very convenient for match visits to Brunton Park. Breakfast was delicious. Bed was a bit hard for our liking and there wasnt a hairdrier. Staff were welcoming and friendly.

Arrived late but able to access room without a problem. Stayed for two nights in a reasonably comfortable room but, despite request after the first night, had no TV remote. However an excellent breakfast that was very welcome. Might stay again if in the area.

Staff were very polite, but the breakfast was average and a little greasy, but they were very attentive. The facilities were very dated and our window didn't shut properly and there was not another room for us to go to, not a massive issue in the end though as it was pretty quiet outside. Overall was a pleasant stay and would stay again, I would recommend maybe some uniforms and some modernising of the rooms though and maybe purchase something that cooks with less fat as well.

Great location, friendly staff, lots of places to eat, beautiful area to walk about. Great breakfast. There is something about the old pubs that chain hotels cannot duplicate. I would stay again.

Sadly very limited dinner dining for which there was a very long wait. It was disappointing. Breakfast was very very basic.

Decent room, clean and perfectly serviceable, plenty of hot water for showers. Much better than some of the reviews make you think. I guess it depends what you're used to? Breakfast was good as well, cooked to order, served on a hot plate, decent quality and quantity. While I might not bring my wife here for a romantic weekend, I'd be more than happy to stay with mates or for a work trip, so will be back in future when I'm in the area.

Room was spacious and cleaned. The breakfast was excellent

Poor choice at breakfast. Room was clean