Name: Fairfield Inn & Suites Louisville East
Address: 1220 Kentucky Mills Drive, Louisville, Kentucky, United States of America, Louisville, Kentucky, US
Price range: $113–$270 per night
Rating: 8.68

What guests think

At Fairfield Inn & Suites Louisville East, guests consistently praise very clean rooms, friendly front-desk staff, and a convenient setting near restaurants and highways, though some report operational hiccups and facility problems that can affect stays, such as maintenance lapses.

Rooms are generally comfortable and updated, with quiet stays reported, though some noted small sizes, firm pillows, noisy AC, or TV issues. Several reviews cite pool closures, broken gym equipment, and missteps with room readiness, billing, or check-in, while others found renovations and parking straightforward. Breakfast ranges from hot and varied to understocked or poorly managed depending on the day. Best for a straightforward stopover; confirm specific amenities ahead.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facility issues noted included pool closures by the health department and a report of broken fitness equipment, alongside ongoing renovations. Others mentioned easy parking, a clean laundry room, and enjoyable swims when the pool was open.

Related guest reviews

8

Ann

Jun 22, 2024

·

Stayed 1 night

Thanks for a great stay The kids enjoyed the pool. Hoping for a great breakfast

2

Karla

Apr 20, 2024

·

Stayed 3 nights

Sewer smell in the hallway 2 nights in a row. Picture frames ripped apart. Patio to pool has weeds all over it. Air conditioner loud and outside condition of air component, broke.

2

Peggy

Dec 3, 2023

·

Stayed 1 night

The pool was closed due to the health department closing it. We have a young child that looks forward to swimming when we stay at a hotel. He was very sad and even cried. It would have been nice to be informed before checking in. Also the fridge did not work at all. All our food and drink became warm.

10

Nancy

Feb 9, 2025

·

Stayed 1 night

Easy parking. Beautiful entry way. They have renovated the hotel which they have done beautifully. Our room was very clean and updated. The bed was comfortable. Free breakfast which was good. Would definitely recommend it. I wish that the vanity was bigger in the bathroom. But other than that it was great.

2

Curt

Jul 8, 2024

·

Stayed 1 night

When I checked in they said there was no hot water. They sent me to the Marriott down the road where they honored the same room rate. However the Fairfield still charged me for the night so I ended up paying for two hotels but only staying at one.

10

Derrick

Sep 26, 2023

·

Stayed 3 nights

Loved the stay and all the things that came with it. Nice pool, good breakfast, and friendly staff.

8

Janet

Dec 15, 2024

·

Stayed 8 nights

We stayed in this hotel last year and this year while visiting family. We like the room with a sofa bed included because our youngest son joins us for a couple of nights. The staff is friendly, the breakfast included is good, and the beds are comfortable. My only complaints would be a musty smell that comes out of the air conditioner/heater unit (smells like filter may need to be changed or needs maintenance maybe), and view of a full dumpster outside our window if you look down (construction going on so kind of understand why it was there though). Good hotel for an extended stay (if you don’t need a kitchen/kitchenette for cooking). It also has a washer/dryer available on first floor which we used a couple of times. Laundry room is clean, requires room key access, easy to use/coin operated machines, and includes a place to hang and fold laundry.

6

Richard

Nov 6, 2025

·

Stayed 5 nights

Staff: The best, extremely friendly and very helpful. Facilities: Poor. If this was my first stay at a FI I would not plan to stay in one again. Pool was closed by health dept (seriously, there was a red gov sign saying so.) We stayed 5 nights and saw no effort to clean it up. Workout room: Of 3 machines only 2 worked (big sign on treadmill “Terribly sorry” but no visible effort in 5 days to fix it. ) Water fountain with “filtered” water in work out room had flashing lights “please change filters.” Triple filter but all three needed changing, Room: the TV was out 2x so we were moved to another (smaller) room. One room number was a taped piece of paper. (Not a big deal but combined with other evidence it looks like the message is “let’s save money and not maintain anything. Not a good look for a Fairfield Inn. Staff was amazing but whoever oversees maintenance needs to find another job.

10

Harold

Aug 2, 2023

·

Stayed 2 nights

Looks like they are or have remodeled a good portion of the hotel. During our stay they were painting the exterior. So well maintained and up to date decor. It was a nice stay and the mattress is awesome!!

6

Tim

Oct 1, 2024

·

Stayed 1 night

It was going through remodel

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised, with many saying rooms and common areas are very clean. Some guests mentioned odors or maintenance-related problems like musty AC, hallway sewer smells, or fridge mold.

Related guest reviews

2

Karla

Apr 20, 2024

·

Stayed 3 nights

Sewer smell in the hallway 2 nights in a row. Picture frames ripped apart. Patio to pool has weeds all over it. Air conditioner loud and outside condition of air component, broke.

2

Kim

Aug 19, 2024

·

Stayed 1 night

I had to switch rooms. The room that I was assigned to had a refrigerator that did not work and it had mole in it which smelled. I called the front desk and asked for another refrigerator. They then asked me to switch rooms again. I told them no. An employee was supposed to came to check on the refrigerator, but did not show. The front desk offered for maintenance to show up the next day, which I was checking out. Upon checkout, I asked about the refrigerator and was told that I needed to report it here on hotel.com. I also asked for receipt and had to demand one. I’ve never had an issue at this hotel before but this is unacceptable. I have severe allergies and the mold did not help anything my stay was very unpleasant

10

LaTonya

Dec 5, 2025

·

Stayed 1 night

Clean and spacious rooms. Very close to several different dining options too.

10

Marcia

Jun 27, 2025

·

Stayed 1 night

One night stop on a trip. One of the cleanest hotel and room ever stayed at. Very pleasant and efficient staff. OK breakfast.

8

Tiffany

Apr 11, 2025

·

Stayed 1 night

The front desk staff is amazing. They are most helpful and very nice. The cleaning could use more attention. The bed is comfy and shower has nice water pressure. I believe someone had smoked in my room prior to arrival. When I went to my room the window was fully open and it smelled unpleasant. I made a couple of cups of coffee and left the window open until bedtime and that seemed to help.

10

Debbie

Mar 18, 2024

·

Stayed 1 night

Staff was very welcoming. Room was very clean, spacious and bed was very comfortable! Recommend this hotel!

10

traci

Sep 23, 2025

·

Stayed 4 nights

Friendly staff, reminded me of breakfast each night I got back to the hotel. The sofest towels, cleanest rooms. Bed super comfortable with soft sheets.

10

Stephanie

Apr 21, 2025

·

Stayed 2 nights

very clean

10

Laurie

Oct 12, 2025

·

Stayed 1 night

Stayed here 1 night passing through our way to West Virginia with 4 other couples. I room the toilet wasn’t working right and another room the TV didn’t work. The lady working the front desk was very helpful and put those couples in new rooms. The hotel was clean and conveniently located to a few restaurants that we were able walk to.

10

Peter

Dec 9, 2024

·

Stayed 1 night

Extremely clean. Nice layout of room.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, updated, and quiet, with many liking the beds, layouts, and suites. Reported downsides include small rooms, firm pillows, loud AC, missing or awkward in-room amenities, and occasional TV or thermostat issues.

Related guest reviews

8

Ed

Jul 2, 2025

·

Stayed 1 night

We liked everything about our stay except the bed was too firm and the pillows were so over stuffed we wanted to let the air out of them. We didn't get much sleep.

4

Rahul

Sep 26, 2025

·

Stayed 2 nights

No bottled water in the room No Phone in the room No place to charge phones AC was TOO loud

10

Joyce

Oct 8, 2023

·

Stayed 1 night

Large room and well equipped. Small refrigerator and microwave. Very quiet.

10

Julie

Aug 11, 2023

·

Stayed 1 night

Very comfortable beds and clean room. We were traveling through the area on a road trip and our stay here offered us a good night's sleep. Breakfast was above average for what one would normally get at other hotels that include breakfast. Would definitely stay here again if we were in the area.

10

Donald G

Apr 28, 2025

·

Stayed 1 night

We arrived on Friday Night and the lady who did the check in was great. Very friendly. Loved the suite as we had a separate couch and TV. Room was clean.

8

Betty

Oct 18, 2023

·

Stayed 1 night

The only down side was the AC ventilation unit in our room was very noisy. At a certain point when the fan came on it sounded like a diesel truck was idling in the room. I am a sound sleeper and it woke me several times during the night when it cycled on. Maybe just needs some maintenance.

6

Ron

Aug 2, 2025

·

Stayed 1 night

Small room! We had a king bed but no where to put are luggage! Check in was maybe the worst! She had no input or knowledge of anything about rates and had to check with the manager! Very disappointed with a hotel that was rated so high! You have to join there club to get WiFi! Really! At least that was what I was told! Never Again!

10

traci

Sep 23, 2025

·

Stayed 4 nights

Friendly staff, reminded me of breakfast each night I got back to the hotel. The sofest towels, cleanest rooms. Bed super comfortable with soft sheets.

8

dave

Oct 8, 2024

·

Stayed 1 night

The TV service needs some TLC and the suite with 2 TV's and no wall and door do not work so well for a person hard of hearing.

10

Marsha

Dec 1, 2024

·

Stayed 1 night

Very nice hotel. Recently renovated. Very comfortable

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AI-generated summary based on recent guest reviews

Service

Staff is widely described as friendly and helpful. However, reviews also mention slow or confusing check-in, towel shortages, room-type or billing errors, and poor handling of some maintenance incidents.

Related guest reviews

10

Lydia

Apr 15, 2023

·

Stayed 1 night

This property was amazing! The staff were phenomenal! The friendliness and convenience of check in and check out were a breeze! I will absolutely use this as my go to property when I am in Louisville!

6

Kenneth

Feb 22, 2024

·

Stayed 5 nights

The rooms are nice but the service was bad. We stayed a week and had to go after towels 3 times. The last time there weren't enough to go around. It wasn't just us because the guy ahead of me took the last towels available. Their breakfast was really good though.

2

Charles

Jun 22, 2025

·

Stayed 1 night

My room wasn't ready for 5 hrs after check in and then charged me 30.00 extra. Then keys didn't work so couldn't even leave to eat

10

MELISSA

Aug 31, 2025

·

Stayed 1 night

Friendly service as soon as you walk into the door

2

Frederico

Jun 3, 2024

·

Stayed 1 night

I had a decent review (in mind) for this hotel. That until I was awaken at 6:40 in the morning by a maintenance guy trying to enter my room. Despite the fact I had a “no disturb” sign placed at the door, this guy tried to enter and if I didn’t have the lock on, I would wake up with him inside my room. So, after all the noise of the door hitting the lock a couple of times, I jumped out of the bed and confronted the person outside. That’s when I found out it was a maintenance employee that only said sorry and almost ran away. . One would think this is the worst part of the story but to me it was the customer service I got after the fact. So, I went to the front desk searching for a manager and got directed to a “senior clerk” (the manager wasn’t available that early). This guy made me repeat the story at least twice in a very infantile manner (so “he could understand”). He then proceeded with an extremely condescending approach (language wise to start with) and then escalated to the “these things happen” argument (appalling really). . He eventually apologized (as the minimum expected) but honestly, his approach not only didn’t remedy the situation at all and made things even worst.

10

Charaeanne

Jan 29, 2023

·

Stayed 1 night

Second time staying at this property and it’s just as good as it was the first time! Travis checked us in and he was very nice, accommodating, and helpful!! Our room is very clean and everything is perfect. Thank you for another good stay at Fairfield! We’ll be back again :)

10

Donald G

Apr 28, 2025

·

Stayed 1 night

We arrived on Friday Night and the lady who did the check in was great. Very friendly. Loved the suite as we had a separate couch and TV. Room was clean.

6

Richard

Nov 6, 2025

·

Stayed 5 nights

Staff: The best, extremely friendly and very helpful. Facilities: Poor. If this was my first stay at a FI I would not plan to stay in one again. Pool was closed by health dept (seriously, there was a red gov sign saying so.) We stayed 5 nights and saw no effort to clean it up. Workout room: Of 3 machines only 2 worked (big sign on treadmill “Terribly sorry” but no visible effort in 5 days to fix it. ) Water fountain with “filtered” water in work out room had flashing lights “please change filters.” Triple filter but all three needed changing, Room: the TV was out 2x so we were moved to another (smaller) room. One room number was a taped piece of paper. (Not a big deal but combined with other evidence it looks like the message is “let’s save money and not maintain anything. Not a good look for a Fairfield Inn. Staff was amazing but whoever oversees maintenance needs to find another job.

6

Ron

Aug 2, 2025

·

Stayed 1 night

Small room! We had a king bed but no where to put are luggage! Check in was maybe the worst! She had no input or knowledge of anything about rates and had to check with the manager! Very disappointed with a hotel that was rated so high! You have to join there club to get WiFi! Really! At least that was what I was told! Never Again!

10

Laurie

Oct 12, 2025

·

Stayed 1 night

Stayed here 1 night passing through our way to West Virginia with 4 other couples. I room the toilet wasn’t working right and another room the TV didn’t work. The lady working the front desk was very helpful and put those couples in new rooms. The hotel was clean and conveniently located to a few restaurants that we were able walk to.

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Location

Convenient to highways, restaurants, and the airport/events, with several guests saying the area felt safe.

Related guest reviews

8

Sheila

Apr 12, 2024

·

Stayed 2 nights

Very convenient area. Nice and clean hotel

10

Reynaldo

May 10, 2025

·

Stayed 3 nights

Short distance to airport and to our event on the other side of Louisville

10

Clayton

Mar 16, 2023

·

Stayed 2 nights

Very convenient to the highway and neighboring restaurants.

10

LaTonya

Dec 5, 2025

·

Stayed 1 night

Clean and spacious rooms. Very close to several different dining options too.

8

Chris

Nov 21, 2025

·

Stayed 1 night

Good location, very clean

10

Walter

Oct 16, 2023

·

Stayed 1 night

Nice staff, clean room, andconvient location.

10

Jerry

Jun 24, 2024

·

Stayed 1 night

Room was great. Looked like they had remodeled. The area had alot of restaurant choices. Had a hot breakfast: eggs, potatoes, sausage, waffles and other stuff. We will be staying here again.

10

Gary

Sep 26, 2023

·

Stayed 2 nights

We loved that it was surrounded by other motels of good quality. I felt very safe

10

Laurie

Oct 12, 2025

·

Stayed 1 night

Stayed here 1 night passing through our way to West Virginia with 4 other couples. I room the toilet wasn’t working right and another room the TV didn’t work. The lady working the front desk was very helpful and put those couples in new rooms. The hotel was clean and conveniently located to a few restaurants that we were able walk to.

10

Jeffrey A

Mar 10, 2023

·

Stayed 3 nights

Friendly staff, great location

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many found it hot with good variety, while others reported empty stations, mediocre quality, or disorganized service.

Related guest reviews

10

Dean

Feb 25, 2024

·

Stayed 6 nights

Overall the hotel was great and the staff friendly and helpful. The only thing I thought could be improved on was the breakfast. It was never hot, the quality of the produce wasnt great and had to use plastic cutlery and paper plates! Definitely room for improvement.

10

Betsy

Dec 15, 2022

·

Stayed 1 night

They had a separate location for Gluten Free breakfast options!!!! Make your own fresh GF Waffles, bread for toasting, cereal etc. All good! You should note that in your description on the travel sites. It makes a HUGE difference to those with allergies that travel.

8

Doug

Jan 22, 2025

·

Stayed 1 night

The exhaust fan didn’t work in the bathroom daughter was sick and could have used it. Didn’t find. Plunger for toilet that got clogged. Breakfast. There was no toast bagels individual milks. Very sparse. Other than that they stay was fine

10

kelly

May 31, 2025

·

Stayed 1 night

Nice hotel. It’s was uodated, clean with comfy beds and pillows. The breakfast was great as well.

4

Carlos

Jan 27, 2025

·

Stayed 1 night

Old building that needs a lot of updating. Staff was very nice. One of the reasons I chose this hotel was for the free breakfast. Due to a packed schedule I figured it would be very convenient. They offer breakfast from 6-10AM. I was there at 7AM and there was only cereal. They stated that they had ran out of everything else. This was clearly an issue with ordering supplies/food. I was very disappointed.

10

Teresa

Jun 27, 2023

·

Stayed 2 nights

Very clean, quiet, and an excellent hot breakfast with many options!

10

John

Feb 13, 2023

·

Stayed 1 night

Breakfast was extremely lacking. Waffles, sausage patties, eggs and english muffins? The juice machine spit out a hint or juice after water and followed by water - orange, apple and cranberry. Stick to the WATER and coffee. Otherwise pleasant stay.

10

Marsha

Nov 24, 2023

·

Stayed 1 night

Our stay was great except for the breakfast attendant. When we checked in the staff person at the front desk told us twice that breakfast was opened from 6 am-10 am. We went to breakfast at 9 am and a very surly attendant told us it closed at 9 am. With a bad attitude, she grudgingly gave us 2 plates. I asked for a bowl for cereal. She was not happy with that. When I asked for a spoon, she really went off and started dumping boxes until she came to spoons. I was nice to her but her attitude was very rude! Everyone else was great! We usually use this hotel yearly when we visit family in Louisville for Thanksgiving. I am not sure we will use it again!

10

Jerry

Jun 24, 2024

·

Stayed 1 night

Room was great. Looked like they had remodeled. The area had alot of restaurant choices. Had a hot breakfast: eggs, potatoes, sausage, waffles and other stuff. We will be staying here again.

10

Jacob

Dec 11, 2022

·

Stayed 1 night

The hotel has a clean, open, and well lit walk in. The hotel room was clean and the bed was comfortable. The breakfast had a wide variety of foods and hot.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$96
February	$106
March	$112
April	$124
May	$124
June	$107
July	$137
August	$102
September	$131
October	$118
November	$99
December	$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $229
20 $137	21 $146	22 $144	23 $165	24 $227	25 $238	26 $270
27 $134	28 $113	29 $113	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
				1 $113	2 $123	3 $123
4 $123	5 $166	6 $123	7 $113	8 $114	9 $144	10 $113
11 $113	12 $113	13 $113	14 $113	15 $134	16 $134	17 $134
18 $134	19 $134	20 $217	21 $217	22 $179	23 $144	24 $113
25 $113	26 $123	27 $113	28 $113	29 $113	30 $113	31 $113

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Suite, Multiple Beds

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites Louisville East

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Prices for upcoming dates