El Dorado Casitas Royale, All & More Inclusive - Adults Only
441 $US
/nuit
Moyenne pour septembre
Prix pour El Dorado Casitas Royale, All & More Inclusive - Adults Only
Sélectionnez les dates pour voir les prix et les disponibilités
441 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À El Dorado Casitas Royale, All & More Inclusive - Adults Only, les prix par nuit s'élèvent en moyenne à 343 $US pendant le mois le moins cher (juillet) et à 695 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 537 $US |
| février | 695 $US |
| mars | 600 $US |
| avril | 475 $US |
| mai | 491 $US |
| juin | 379 $US |
| juillet | 343 $US |
| août | 423 $US |
| septembre | 441 $US |
| octobre | 466 $US |
| novembre | 518 $US |
| décembre | 496 $US |
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sept. · 441 $US
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Le plus cher : février (env. 695 $US)
Le moins cher : juillet (env. 343 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 14 piscines extérieures vous attendent pour un petit plongeon avant de rejoi...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 14 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente.
Services de l'établissement
Les équipements et services proposés incluent l'accès à internet gratuit à Internet et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour dans cet hôtel, vous pourrez manger dans l'un de ses 4 restaurants ou un café, sans oublier de profiter du service d'étage (horaires limités). Pour une petite pause rafraîchissante, arrêtez-vous dans un des 2 bars/lounges, 2 bars de plage et 3 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Choisissez une des 203 chambres climatisées de l'hébergement et profitez des nombreux services et équipements à votre disposition, notamment des bains à remous privés à l'intérieur et une TV connectée. Un accès gratuit au réseau Internet Wi-Fi et câblé vous permet de rester en contact avec le reste du monde et des chaînes par câble assurent votre divertissement. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
Se situant à Playa del Carmen, El Dorado Casitas Royale, All & More Inclusive - Adults Only est à moins de 10 minutes en voiture de Playa Paraiso Golf Club et de Jardin botanique Dr. Alfredo Barrera Marín. Cet hôtel tout inclus se trouve à 5,9 km de Parcours de Golf Nicklaus Design et à 7,1 km de Paradise Beach (plage).
À proximité
Playa Paraiso Golf Club(3 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya(3.4 miles)
Parcours de Golf Nicklaus Design(3.6 miles)
Paradise Beach (plage)(4.4 miles)
Jardin botanique Dr. Alfredo Barrera Marín(4.4 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle(4.4 miles)
Monument Ruta de los Cenotes(5.6 miles)
Plage de Maroma(6.4 miles)
Spa de la Jungle(6.8 miles)
Place de Puerto Morelos(7 miles)
Église catholique San Jose(7 miles)
Plage Ojo de Agua(7 miles)
Phare Incliné(7 miles)
Coopérative des Artistes de Puerto Morelos(7.1 miles)
Parc national marin d'Arrecife de Puerto Morelos(8.7 miles)
Aéroport international de Cancún (CUN)(20.2 miles)
Aéroport international Cozumel (CZM)(35.7 miles)
Navette aéroport
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Emplacement
Km 45, Carretera Cancun - Tulum, Riviera Maya
Playa Paraiso Golf Club (3 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya (3.4 miles)
Parcours de Golf Nicklaus Design (3.6 miles)
Paradise Beach (plage) (4.4 miles)
Jardin botanique Dr. Alfredo Barrera Marín (4.4 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle (4.4 miles)
Options de chambre
4
Chambre Deluxe (ROYAL RETREAT PRIVATE POOL SUITE)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
6
Swim Up Casita Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
667 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
6
Private Pool Casita Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
836 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
4
Beachfront Casita Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
708 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
6
Suite (CASITA - MORE INCLUSIVE)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
708 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
5
Chambre Deluxe (ROYAL RETREAT SWIM UP SUITE)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
5
Honeymoon Private Pool Swim Up Casita Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
836 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
Avis des voyageurs sur El Dorado Casitas Royale, All & More Inclusive - Adults Only
8.4
Très bien
Basé sur 183 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
84%
Familles
5%
Groupes
7%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au El Dorado Casitas Royale, All & More Inclusive - Adults Only, les voyageurs apprécient fréquemment la beauté et l'étendue des jardins, ainsi que le personnel invariablement aimable, tout en notant des expériences mitigées concernant l'entretien des chambres et la réactivité de la direction dans cet établissement réservé aux adultes, sinon reposant et axé sur les équipements.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au El Dorado Casitas Royale, All & More Inclusive - Adults Only, les voyageurs apprécient fréquemment la beauté et l'étendue des jardins, ainsi que le personnel invariablement aimable, tout en notant des expériences mitigées concernant l'entretien des chambres et la réactivité de la direction dans cet établissement réservé aux adultes, sinon reposant et axé sur les équipements.
La nourriture est largement considérée comme bonne à excellente, mais les réservations pour le dîner via l'application et la fiabilité du service en chambre sont des points faibles récurrents. La plage est pittoresque mais souvent impraticable pour la baignade à cause des rochers, des algues et des brise-lames. Certains clients utilisent plutôt les navettes incluses vers la plage de Maroma. Attendez-vous à un séjour dans un complexe hôtelier riche en équipements, avec quelques imprévus au niveau du service et de l'entretien.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines (dont des piscines paisibles pour les Casitas et une piscine d'eau salée en bord de mer), un spa réputé et des activités/transports inclus tels que la plongée en catamaran et les navettes vers la plage de Maroma sont particulièrement appréciés. Les navettes en voiturette de golf facilitent les déplacements, mais peuvent être lentes ou indisponibles par moments.
Avis de voyageur à ce sujet
10
Dante
28 févr. 2025
·
A séjourné 4 nuits
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
8
Michelle
13 févr. 2024
·
A séjourné 4 nuits
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
8
David
29 déc. 2024
·
A séjourné 7 nuits
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
10
Glenn
2 oct. 2025
·
A séjourné 3 nuits
Spa was great
Spa was great
10
Brian
1 nov. 2024
·
A séjourné 4 nuits
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
8
Melissa
5 août 2025
·
A séjourné 3 nuits
I absolutely loved my stay at casitas. The property is huge and peaceful.
I absolutely loved my stay at casitas. The property is huge and peaceful.
10
John
2 sept. 2024
·
A séjourné 3 nuits
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
10
Cassie
24 mai 2025
·
A séjourné 5 nuits
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
10
WILLIAM
10 août 2024
·
A séjourné 5 nuits
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
10
Jessica Ann
9 juil. 2025
·
A séjourné 3 nuits
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients décrivent les chambres et les jardins comme propres et bien entretenus, mais le service de ménage peut être irrégulier, avec des oublis occasionnels de nettoyage, des serviettes/snacks non réapprovisionnés et des débris isolés ou des problèmes liés à l'âge.
Avis de voyageur à ce sujet
8
Brad
20 oct. 2024
·
A séjourné 4 nuits
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
10
Richard Adair
5 févr. 2024
·
A séjourné 7 nuits
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
10
Christine
22 nov. 2025
·
A séjourné 3 nuits
Clean rooms, staff was attentive and friendly, we had a wonderful time.
Clean rooms, staff was attentive and friendly, we had a wonderful time.
10
CHRISTIAN
28 juil. 2024
·
A séjourné 6 nuits
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
2
Codi
15 sept. 2025
·
A séjourné 7 nuits
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
Cheryl
10 avr. 2024
·
A séjourné 6 nuits
The property is beautiful. It’s very large and spread out. There are 3 large sections. One section accommodates people with children under 18. Another is all casitas, adults only, larger rooms, each section of casitas with its own pool and swim up bar. The other section is adults only but all hotel rooms. A very large pool area is available. Restaurants throughout the properties. Only slight annoyance was maid service. One evening we came back, turn down had occurred, but all towels were taken and not replaced. Another night, we noticed our water and snacks were not replenished. Another time coffee pods had not been replenished. All was fixed after a call to housekeeping. Otherwise, an excellent property & vacation property. Would return again.
The property is beautiful. It’s very large and spread out. There are 3 large sections. One section accommodates people with children under 18. Another is all casitas, adults only, larger rooms, each section of casitas with its own pool and swim up bar. The other section is adults only but all hotel rooms. A very large pool area is available. Restaurants throughout the properties. Only slight annoyance was maid service. One evening we came back, turn down had occurred, but all towels were taken and not replaced. Another night, we noticed our water and snacks were not replenished. Another time coffee pods had not been replenished. All was fixed after a call to housekeeping. Otherwise, an excellent property & vacation property. Would return again.
4
Anna
28 juin 2025
·
A séjourné 4 nuits
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
10
Michael
4 avr. 2025
·
A séjourné 4 nuits
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
10
Caitlin
27 févr. 2025
·
A séjourné 4 nuits
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
Daisy
7 déc. 2024
·
A séjourné 4 nuits
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les Casitas avec accès direct à la piscine et les agencements spacieux sont populaires, mais des problèmes récurrents sont signalés, tels que des installations démodées, des fuites, de l'eau tiède ou un climatiseur faible, des erreurs occasionnelles dans l'allocation des chambres et des retards de maintenance.
Avis de voyageur à ce sujet
10
Bethani
15 janv. 2025
·
A séjourné 5 nuits
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
8
Charles
15 nov. 2024
·
A séjourné 5 nuits
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
2
Codi
15 sept. 2025
·
A séjourné 7 nuits
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
Conrad
3 janv. 2024
·
A séjourné 5 nuits
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
4
Anna
28 juin 2025
·
A séjourné 4 nuits
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
6
Brandy
20 juin 2025
·
A séjourné 3 nuits
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
10
Caitlin
27 févr. 2025
·
A séjourné 4 nuits
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
John
2 sept. 2024
·
A séjourné 3 nuits
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
10
Cassie
24 mai 2025
·
A séjourné 5 nuits
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
8
Camdyn
3 nov. 2023
·
A séjourné 5 nuits
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour son amabilité et son attention, mais la cohérence varie : les réservations et les réponses via l'application peuvent être peu fiables, les voiturettes et l'enregistrement/départ peuvent être lents, et il arrive que l'on vous propose des surclassements ou que le service de conciergerie/de la direction soit peu serviable.
Avis de voyageur à ce sujet
2
jessica
25 mai 2024
·
A séjourné 4 nuits
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
10
Rebekah
18 oct. 2025
·
A séjourné 5 nuits
The staff was 1000/10! Laticia and Paula made our honeymoon absolutely unforgettable and beyond perfect. They made us feel so welcome and celebrated! Just like family, I don’t know if you can request certain concierge’s but we will be requesting them when we go back and we can’t wait!
The staff was 1000/10! Laticia and Paula made our honeymoon absolutely unforgettable and beyond perfect. They made us feel so welcome and celebrated! Just like family, I don’t know if you can request certain concierge’s but we will be requesting them when we go back and we can’t wait!
2
Codi
15 sept. 2025
·
A séjourné 7 nuits
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
David
29 déc. 2024
·
A séjourné 7 nuits
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
2
Dan
9 nov. 2024
·
A séjourné 3 nuits
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
10
Timothy
30 mars 2025
·
A séjourné 5 nuits
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
4
Julie
14 janv. 2025
·
A séjourné 7 nuits
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
10
Cassie
24 mai 2025
·
A séjourné 5 nuits
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
10
Maria
11 sept. 2024
·
A séjourné 3 nuits
Service by the employees was excellent
Service by the employees was excellent
10
Jessica Ann
9 juil. 2025
·
A séjourné 3 nuits
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Grand cadre de complexe hôtelier paisible, avec accès aux propriétés sœurs. La plage sur place est souvent rocheuse, avec des algues et des brise-lames, ce qui rend la baignade en mer difficile. De nombreux clients préfèrent donc utiliser la navette gratuite vers la plage de Maroma.
Avis de voyageur à ce sujet
8
Debra Renee
27 oct. 2023
·
A séjourné 3 nuits
I’m a beach person so disappointed use was limited
I’m a beach person so disappointed use was limited
8
Kaley
1 juil. 2025
·
A séjourné 5 nuits
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
10
Brian
1 nov. 2024
·
A séjourné 4 nuits
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
10
Michael
4 avr. 2025
·
A séjourné 4 nuits
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
8
David
30 juin 2025
·
A séjourné 7 nuits
I expected white sands and a beach close to our room The sargassum seaweed was excessive, and was continually being cleared ineffectively from the beach, which actually didn't exist and the view was marred by concrete obelisks presumably there to prevent further erosion. So that it was not possible to enter the sea from the resort
I expected white sands and a beach close to our room The sargassum seaweed was excessive, and was continually being cleared ineffectively from the beach, which actually didn't exist and the view was marred by concrete obelisks presumably there to prevent further erosion. So that it was not possible to enter the sea from the resort
10
Terry
16 juin 2024
·
A séjourné 4 nuits
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
8
Melissa
5 août 2025
·
A séjourné 3 nuits
I absolutely loved my stay at casitas. The property is huge and peaceful.
I absolutely loved my stay at casitas. The property is huge and peaceful.
8
Hui Yon
1 juin 2025
·
A séjourné 4 nuits
Good if there is no seewwed
Good if there is no seewwed
8
Eric
31 mars 2025
·
A séjourné 3 nuits
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
8
Camdyn
3 nov. 2023
·
A séjourné 5 nuits
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité et la variété des plats sont fréquemment saluées, mais l'application de réservation pour le dîner est encombrante, le service en chambre peut oublier des commandes et les expériences varient d'un établissement à l'autre. Quelques critiques signalent des repas de mauvaise qualité voire des problèmes de santé.
Avis de voyageur à ce sujet
10
Richard Adair
5 févr. 2024
·
A séjourné 7 nuits
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
8
amy
19 janv. 2025
·
A séjourné 6 nuits
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
8
David
29 déc. 2024
·
A séjourné 7 nuits
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
6
Brandy
20 juin 2025
·
A séjourné 3 nuits
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
2
Dan
9 nov. 2024
·
A séjourné 3 nuits
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
8
roberto
8 janv. 2025
·
A séjourné 4 nuits
Estuvo muy bien, la atención de Vianney desde un inicio fue muy buena. Todo mundo muy amable. Solo tuvimos problema en atención de dos solicitudes al cuarto de tazas para café y de café que se demoraron mucho o no se entregaron. El Cocotal para desayunos estuvo maravilloso. De los restaurantes temáticos el italiano y el Jade fueron más allá de nuestras expectativas.
Estuvo muy bien, la atención de Vianney desde un inicio fue muy buena. Todo mundo muy amable. Solo tuvimos problema en atención de dos solicitudes al cuarto de tazas para café y de café que se demoraron mucho o no se entregaron. El Cocotal para desayunos estuvo maravilloso. De los restaurantes temáticos el italiano y el Jade fueron más allá de nuestras expectativas.
10
Caitlin
27 févr. 2025
·
A séjourné 4 nuits
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
Ibrahim
29 déc. 2024
·
A séjourné 7 nuits
Beautiful 5 star resort with great variety of food
Beautiful 5 star resort with great variety of food
10
Daisy
7 déc. 2024
·
A séjourné 4 nuits
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
10
Jessica Ann
9 juil. 2025
·
A séjourné 3 nuits
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Faranak
16 juin 2026
·
A séjourné 5 nuits
It was a great experience! I would say that rooms need an update. The was water leak in the bathroom, our phone shower wouldn’t stay in its place, and there were tiny ants crawling around the bathroom sink. With all that said, room wad clean and we had a comfortable bed. I liked the private pool in our area.
It was a great experience! I would say that rooms need an update. The was water leak in the bathroom, our phone shower wouldn’t stay in its place, and there were tiny ants crawling around the bathroom sink. With all that said, room wad clean and we had a comfortable bed. I liked the private pool in our area.
6
Audre Ann
15 juin 2026
·
A séjourné 6 nuits
This resort has changed ownership since my prior two visits and unfortunately was not what I expected. They are into the hard sell for memberships which I had not experienced when Karisma owned the property. An hour turned into two and they acted like commission only car salesmen. Even at checkout they tried to sell us a discount return visit. We tolerated the sales pitch in order to receive credits toward spa. The staff was amazing. Special thanks to Erika who cleaned our rooms and Manuel who was the bartender at our pool. Two examples of the incredible staff. The resort was showing wear and tear. I could see daylight through my door where slats met the frame. The closet doors had mismatched handles and did not close. Door jams needed paint and thatched roofs were worn. The legs in the pool lounge chairs were loose. The food was good and we enjoyed our meals. Room service was prompt. Upon our return home I have received an email and phone calls telling me I owe them money because we received too much of a credit on our spa treatments. The credit was for sitting through the sales pitch and clearly said $1500. $500 per person. They are saying it was $500 total. Unfortunately I did not take a photo of the document but I am not paying anymore for “their” error. My suggestion for anyone going to El Dorado is document everything and take pictures of everything they give you. I will probably not return unless ownership changes again.
This resort has changed ownership since my prior two visits and unfortunately was not what I expected. They are into the hard sell for memberships which I had not experienced when Karisma owned the property. An hour turned into two and they acted like commission only car salesmen. Even at checkout they tried to sell us a discount return visit. We tolerated the sales pitch in order to receive credits toward spa. The staff was amazing. Special thanks to Erika who cleaned our rooms and Manuel who was the bartender at our pool. Two examples of the incredible staff. The resort was showing wear and tear. I could see daylight through my door where slats met the frame. The closet doors had mismatched handles and did not close. Door jams needed paint and thatched roofs were worn. The legs in the pool lounge chairs were loose. The food was good and we enjoyed our meals. Room service was prompt. Upon our return home I have received an email and phone calls telling me I owe them money because we received too much of a credit on our spa treatments. The credit was for sitting through the sales pitch and clearly said $1500. $500 per person. They are saying it was $500 total. Unfortunately I did not take a photo of the document but I am not paying anymore for “their” error. My suggestion for anyone going to El Dorado is document everything and take pictures of everything they give you. I will probably not return unless ownership changes again.
10
Rachel
9 juin 2026
·
A séjourné 4 nuits
This is the first all inclusive resort in Cancun area that I have felt pretty strongly that I wanted to return! We stayed in a beachfront Casita suite and it was fantastic. Gorgeous grounds. Amazing spa! And probably the two biggest game-changers are that this resort obviously hires very thoughtfully, and they hire incredible, high-quality staff. All service was superb. And the food was up a notch - thoughtful, more complex flavors and lots of authentic food. The only negative that I can think of is that the toilet inside the casita was not 100% private. It had doors that closed, but they were extremely thin and then there was no ceiling over the rest of the bathroom. Otherwise, really enjoyed the stay!
This is the first all inclusive resort in Cancun area that I have felt pretty strongly that I wanted to return! We stayed in a beachfront Casita suite and it was fantastic. Gorgeous grounds. Amazing spa! And probably the two biggest game-changers are that this resort obviously hires very thoughtfully, and they hire incredible, high-quality staff. All service was superb. And the food was up a notch - thoughtful, more complex flavors and lots of authentic food. The only negative that I can think of is that the toilet inside the casita was not 100% private. It had doors that closed, but they were extremely thin and then there was no ceiling over the rest of the bathroom. Otherwise, really enjoyed the stay!
6
Beth
27 mai 2026
·
A séjourné 5 nuits
I’ve been to this property before, in 2021. The food was better on the previous stay. We were a little disappointed in the view from our casita… it was supposed to be ocean and it was turned towards the pool. The spa was as great as I remember. The staff was always friendly and our pool bartender was the Bomb! The last 2 days of our stay they started construction on the casita next to us very early, waking us up.
I’ve been to this property before, in 2021. The food was better on the previous stay. We were a little disappointed in the view from our casita… it was supposed to be ocean and it was turned towards the pool. The spa was as great as I remember. The staff was always friendly and our pool bartender was the Bomb! The last 2 days of our stay they started construction on the casita next to us very early, waking us up.
8
MARTY
20 mai 2026
·
A séjourné 5 nuits
Great stay but a bit disappointing on service. Had higher expectations The thi restaurant was Excellent in food and Exceptional in service.
Great stay but a bit disappointing on service. Had higher expectations The thi restaurant was Excellent in food and Exceptional in service.
Politiques de l’établissement
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De 15:00 à 23:59
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Prix pour les dates à venir
septembre 2026
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octobre 2026
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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 413.6499122314453USD
- 2026-09-19: 400.8779528778076USD
- 2026-09-20: 404.31651957855223USD
- 2026-09-21: 408.89793423614503USD
- 2026-09-22: 403.42094815979004USD
- 2026-09-23: 402.52176712036135USD
- 2026-09-24: 403.79740005493164USD
- 2026-09-25: 405.98223685913086USD
- 2026-09-26: 407.2206521514893USD
- 2026-09-27: 408.98484549102784USD
- 2026-09-28: 409.30813433227536USD
- 2026-09-29: 409.30813433227536USD
- 2026-09-30: 409.30813433227536USD
- 2026-10-01: 424.47583046264646USD
- 2026-10-02: 427.54386784973144USD
- 2026-10-03: 422.9143716430664USD
- 2026-10-04: 425.9055906951904USD
- 2026-10-05: 405.4035761169433USD
- 2026-10-06: 397.72882168273924USD
- 2026-10-07: 402.20776516723635USD
- 2026-10-08: 410.64933620147707USD
- 2026-10-09: 397.72882168273924USD
- 2026-10-10: 397.72882168273924USD
- 2026-10-11: 410.64933620147707USD
- 2026-10-12: 410.64933620147707USD
- 2026-10-13: 420.2322482635498USD
- 2026-10-14: 397.72882168273924USD
- 2026-10-15: 403.0854637069702USD
- 2026-10-16: 410.64933620147707USD
- 2026-10-17: 397.72882168273924USD
- 2026-10-18: 410.64933620147707USD
- 2026-10-19: 399.0679909500122USD
- 2026-10-20: 421.6163450424194USD
- 2026-10-21: 422.3312251586914USD
- 2026-10-22: 422.3312251586914USD
- 2026-10-23: 422.3312251586914USD
- 2026-10-24: 410.64933620147707USD
- 2026-10-25: 410.8656330825806USD
- 2026-10-26: 421.6163450424194USD
- 2026-10-27: 410.64933620147707USD
- 2026-10-28: 410.64933620147707USD
- 2026-10-29: 410.64933620147707USD
- 2026-10-30: 397.72882168273924USD
- 2026-10-31: 422.3312251586914USD
- 2026-11-01: 421.6163450424194USD
- 2026-11-02: 422.3312251586914USD
- 2026-11-03: 422.3312251586914USD
- 2026-11-04: 422.3312251586914USD
- 2026-11-05: 426.1783098022461USD
- 2026-11-06: 752.9841831939697USD
- 2026-11-07: 491.5093949630737USD
- 2026-11-08: 410.64933620147707USD
- 2026-11-09: 422.3312251586914USD
- 2026-11-10: 422.3312251586914USD
- 2026-11-11: 417.3984857711792USD
- 2026-11-12: 574.3271647857666USD
- 2026-11-13: 574.3271647857666USD
- 2026-11-14: 409.01151463012695USD
- 2026-11-15: 528.3328876251221USD
- 2026-11-16: 422.3312251586914USD
- 2026-11-17: 422.3312251586914USD
- 2026-11-18: 421.6163450424194USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 72 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Le personnel de l’hébergement demandera aux voyageurs une copie de leur passeport avant leur arrivée.
Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 5 jours précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Accès aux chambres possible à l'aide d'un appareil mobile.
- Tout départ tardif fait l'objet de frais supplémentaires
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
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