Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7 AM to 10 AM for a fee of approximately USD 15 to 20 per person.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 9:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Panajachel, within a 10-minute walk of Casa Cakchiquel Arts Center and Lake Atitlán, and is 0.2 mi from Azul Maya Archaeological Museum.

What are the policies for guests staying with children?

Up to 2 children 8 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 35 per night, and advance request or confirmation is required.

Regis Hotel Spa in Panajachel

Average nightly price at Regis Hotel Spa by month, last 12 months (USD)
Month	Average price
January	US$72
February	US$73
March	US$82
April	US$78
May	US$72
June	US$69
July	US$72
August	US$71
September	US$72
October	US$70
November	US$73
December	US$74

What guests think

At Regis Hotel Spa, travelers highlight a central, walkable location and a tranquil oasis feel with lush gardens, hot-spring pools, and spa amenities, alongside generally friendly service and spacious rooms that many find comfortable despite dated decor.

Cleanliness is commonly praised, though some guests reported dirty bathrooms or rooms, leaks, and maintenance issues. Several reviews mention street noise in front rooms and the lack of air conditioning or strong ventilation. Breakfast and food are appreciated by some, but on-site dining and bar service can be limited, and breakfast inclusion varies. Expect a well-located, relaxing base with standout hot springs and simple, aging rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the lush gardens, on-site thermal pools, sauna/temazcal, spa treatments, and parking that create an oasis away from the busy street.

Related guest reviews

10

James H.

7 Feb 2023

·

Stayed 2 nights

The property is located in the center of everything, very busy place. As soon as you drive through the gate, the property is gorgeous. Quite very peaceful. Landscaping is amazing. The exterior massage area is very peaceful as are the two hot baths. The steam room is also very cool. There are definitely many more modern hotels around, but this place is special.

8

Silvia L

16 Oct 2025

·

Stayed 2 nights

Cozy hotel in a super location with Hot Springs. Clean, simple and comfortable I do recommend staying here.

10

Raymond

15 Nov 2025

·

Stayed 1 night

Outstanding garden and spa. Exotic birds and flowers.

10

Ashlynn

1 Sept 2025

·

Stayed 1 night

What an oasis! The sauna was one of the best we’ve experienced with two hot spring tubs right beside. We wish we had booked for longer!

8

Dale

11 Dec 2024

·

Stayed 2 nights

A great retreat right in Pana. We liked it for its location. Room was just OK. Grounds were really nice. Thermal baths were a nice surprise.

10

paula

29 Jul 2024

·

Stayed 1 night

Perfectly located for food drink and shopping. Wonderful thermal pools were wonderful. Didn’t use the teams cal but there is one as well. Beautiful landscaping also.

10

Bora

18 Aug 2025

·

Stayed 1 night

Such a beautiful property. Pleasantly surprised by how beautiful their garden was! Also the hot spring was amazing!

10

Joe

20 Feb 2024

·

Stayed 4 nights

Terrific property near to many amenities, but still with a quiet and private feel. Loved the hot spring pools! Staff were also very friendly and helpful.

10

Belen

12 Feb 2024

·

I loved this place! It’s beautiful and the staff is friendly. They have thermal waters and massages available. The masseuse was incredible!!

10

Jose

16 Aug 2025

·

Stayed 1 night

I liked the Clean room, warm pools, the location and the parking. Considering the price is a good deal.

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Cleanliness

Many reviews describe clean rooms and well-kept grounds, but several report issues such as dirty bathrooms or rooms, bugs, and occasional water damage or leaks.

Related guest reviews

10

Pieter

9 Jul 2025

·

Stayed 4 nights

Very nice hotel, well situated, clean, friendly staff, spacy room...

6

Isabella

29 Aug 2024

·

Stayed 1 night

This hotel was average the customer service was OK we arrived around 12 and they said there weren’t any rooms available and to come back at 2 when we came back around 1:45 they said there wasn’t ain’t rooms available and around 2:15 they said the same but allowed two other families in a room. I confronted the front desk and she wasn’t very nice but still gave me a room . I was just confused on the available because it kept changing . The bathroom was dirty as well.

6

George

26 Sept 2025

·

Stayed 1 night

The property was lovely and really well-presented! But the room needed some updating. One of the bed rooms showed water damage coming onto the bed.

8

Ana Cristina Corrales

14 Jan 2023

·

Stayed 19,366 nights

Los Baños están ligeramente percudidos hace falta una limpieza profunda

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10

Ana

1 Jul 2024

·

Stayed 1 night

Super limpio bonito y agradable ambiente

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10

Iqui

23 May 2025

·

Stayed 1 night

I liked everything, I thought the price included breakfast but it didint however everything else was pretty amazing we enjoyed it and everyone was super friendly, we will be back :) Room was pretty spacious, clean very clean, even the pillows smelled clean which was great.

6

Juan Gabriel Gil

19 Mar 2025

·

Stayed 1 night

La habitación estaba vieja y sucia. Lo mejor sus aguas termales

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10

Alberto

25 Jan 2025

·

Stayed 5 nights

Excellent stay at this hotel, right off the busy strip. Super friendly staff, and clean and comfortable room. Hope to return someday. Very good breakfast as well

6

Bailey

20 May 2024

·

Stayed 2 nights

There were bugs that kept showing up on my bed

10

Nancy

15 Jan 2025

·

Stayed 1 night

Lovely hotel and great staff. Beautiful, clean, spacious room and bathroom. Shower was gorgeous tile.

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Rooms

Rooms are generally spacious with comfortable beds, but decor feels dated. Some street-facing rooms get noise and light, and multiple reviews note the lack of air conditioning or strong ventilation; Wi-Fi was praised in one.

Related guest reviews

8

Ana Edith

14 Aug 2024

·

Stayed 2 nights

I'd like air conditioner in the room

10

Pieter

9 Jul 2025

·

Stayed 4 nights

Very nice hotel, well situated, clean, friendly staff, spacy room...

10

Angel

10 Apr 2025

·

Stayed 1 night

Convenient location. Room was spacious and clean.

10

Bernadet

10 Feb 2025

·

Stayed 4 nights

La conexión Wi-Fi es excelente. Está muy bonito el hotel, las aguas termales son un plus.

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8

Micah

23 Mar 2025

·

Stayed 1 night

Great location. Good parking. Bed is comfortable. Bathroom could use a remodel.

10

erica massumi

6 Aug 2025

·

Stayed 1 night

Hotel esta bem localizado. Facil acesso a tudo. Gostamos muito das aguas termais, depois de um dia de passeio. Quarto amplo, cama confortavel. As areas internas sao bem arborizadas e muito bem cuidada. So o chuveiro que poderia ser um pouco mais quente.

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6

Charles

18 Aug 2024

·

Stayed 2 nights

Outdated and dirty room. No AC

10

Jose

18 Apr 2023

·

Stayed 1 night

In the middle of calle santander, the main street of panajachel, but a litte noisy on saturdays ask for the rooms in the back of the hotel. But ik general great experience

8

Roland

2 Dec 2025

·

Stayed 2 nights

Confortable, spacious rooms in a Perfect Location

4

Nery J Cano

5 Jan 2025

·

Stayed 2 nights

The property on the outside was beautiful but the inside was a bit disappointing. The t.v. reception had alot of static. It's pretty close to the street so the fumes from the vehicles seeps into the room;also, it is very noisy and the curtains let in alot of light making it challenging to sleep. It's a great place if you plan on staying out most of the day.

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Service

Staff are often described as friendly, helpful, and accommodating. A few guests reported inconsistent service, check-in frustrations, or disputes over minor damages.

Related guest reviews

10

Aurelina

8 Jul 2025

·

Stayed 2 nights

I really enjoy my stay , it was a beautiful place , and the staff were very nice

10

Vidia

30 Apr 2024

·

Stayed 4 nights

Very convenient location A quaint and very clean property with awesome staff. Ariel, Juana, Jessica and the security guard Eduardo treated us so well to name a few of the team members. I will be back.

6

Isabella

29 Aug 2024

·

Stayed 1 night

This hotel was average the customer service was OK we arrived around 12 and they said there weren’t any rooms available and to come back at 2 when we came back around 1:45 they said there wasn’t ain’t rooms available and around 2:15 they said the same but allowed two other families in a room. I confronted the front desk and she wasn’t very nice but still gave me a room . I was just confused on the available because it kept changing . The bathroom was dirty as well.

6

Silvia L

5 Apr 2024

·

Stayed 2 nights

Tamascal is at an additional cost, and it is ok but I did ask for eucalyptus and they didn’t have any. I had a cold and was looking forward but did not end up using the Tamascal at all. Service is poor overall.

10

ariadna

15 Aug 2025

·

Stayed 2 nights

Great staff and very comfortable

10

Alicia

15 Apr 2023

·

Stayed 3 nights

The property was wonderful. Beautiful gardens and hot tub experience. The staff were very helpful and kind and the location was excellent. The street was quite noisy, so a streetside room was difficult to sleep in. When we asked to change rooms they were very accommodating. Everything else was great! :)

10

Alberto

25 Jan 2025

·

Stayed 5 nights

Excellent stay at this hotel, right off the busy strip. Super friendly staff, and clean and comfortable room. Hope to return someday. Very good breakfast as well

6

Raquel

4 Jul 2025

·

Stayed 2 nights

Good location. But the owners penny pinch for everything. They accused us of breaking the mini mirror when we told staff right away what happened and the manager said not to worry and later that night we were told the owner wants us to pay for it. For that reason I won’t stay here again we’ve lost trust

8

John

22 Apr 2024

·

Stayed 3 nights

Location was good. Grounds excellent. Service was excellent . Didn’t like the noise at night. A ceiling fan would have helped, as the ventilation was weak. More pluses than minuses.

10

Xiomara

4 Jun 2024

·

Stayed 1 night

Friendliness of people. They are super respectful and always willing to help. Help with luggage after hours, etc. A really good place

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Location

Very central on Calle Santander, close to the lake, boats, shops, and restaurants, with quieter gardens set back from the street. Some rooms near the street experience noise, especially at night or early morning.

Related guest reviews

8

Alberto

5 Aug 2024

·

Stayed 3 nights

Hotel perfectamente bien ubicado cerca del embarcadero y en la calle principal, cerca de muchos restaurantes y tiendas. Habitación grande y cómoda, aunque necesita modernizarse pues la decoración es antigua.

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8

Jamie

15 Dec 2023

·

Stayed 4 nights

The property is old but well-kept. It is in a busy area but was quiet and felt like an escape from all the shops and cars just outside on the shopping street. It is a good location, and the staff is friendly.

10

Johanna

5 Aug 2024

·

Stayed 1 night

Really good hotel close to the lake

10

Sandra

13 Apr 2024

·

Stayed 2 nights

Love this little hotel. A real oasis right on the Main Street.

10

Angel

12 May 2024

·

Stayed 2 nights

Great hotel very well located in Panajachel

10

Jose

18 Apr 2023

·

Stayed 1 night

In the middle of calle santander, the main street of panajachel, but a litte noisy on saturdays ask for the rooms in the back of the hotel. But ik general great experience

10

Carmen

7 Jul 2024

·

Stayed 1 night

Conveniently located to the main street

10

Karen

16 Jun 2025

·

Stayed 2 nights

Perfect location for the main touristic way in Pana.

10

Abel

21 Apr 2024

·

Stayed 2 nights

Nice hotel to stay in center of Panajachel, where all main activities are at a walking distance.

10

TOMOKO

13 Nov 2024

·

Stayed 3 nights

温泉があるのでゆっくりと過ごせました。場所もとても便利なところにありどこに行くのも快適でした。

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Dining

Breakfast and food receive several positive mentions, but bar service and on-site dining can be limited or inconsistent, and breakfast is not always included.

Related guest reviews

10

Carolina

18 Oct 2025

·

Stayed 1 night

Buen lugar, desayuno no muy bueno, aunque porciones suficientes.

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10

Marves

11 Nov 2024

·

Stayed 3 nights

Beautiful garden. Excellent breakfast and friendly staff.

6

Ericka

14 Feb 2023

·

Stayed 1 night

It's a convenient place to stay in Panajachel but very simple, nothing fancy. Also breakfast isn't included in the fee

10

Iqui

23 May 2025

·

Stayed 1 night

I liked everything, I thought the price included breakfast but it didint however everything else was pretty amazing we enjoyed it and everyone was super friendly, we will be back :) Room was pretty spacious, clean very clean, even the pillows smelled clean which was great.

10

Cynthia Benin

4 Aug 2024

·

Stayed 3 nights

What a beautiful hotel! The food is delicious, the beds are comfortable, location is close to everything. After long days touring, the thermal pool is just what we needed. The customer service is wonderful too. We will be back!

10

Alberto

25 Jan 2025

·

Stayed 5 nights

Excellent stay at this hotel, right off the busy strip. Super friendly staff, and clean and comfortable room. Hope to return someday. Very good breakfast as well

10

Jennifer

14 Apr 2023

·

Stayed 1 night

The grounds are beautifully kept and the front reception area friendly and efficient. A delicious breakfast was included. Water pressure in the shower was adequate and the rooms were clean and comfortable. The location is convenient but overall quiet. A great combination!

6

Jamie

2 Dec 2024

·

Stayed 3 nights

The rooms are older, which is fine, but they were somewhat dirty and damaged. The beds were extremely worn out. The staff is very friendly. There are no services for food or drink most of the day; even asking for a cup of hot water outside of dinner or breakfast is a very hard task. There is no lunch on the weekends, even though their information says there is. It is in a great location, with lots of shops and restaurants around. It is also quiet on the property even though it's a busy area. There are not a ton of good options in the area, so this is a decent choice based on all the other hotels and prices compared.

6

milhem

28 May 2025

·

Stayed 1 night

Need to improve the bar, pour service

10

Devin

5 Jul 2024

·

Stayed 2 nights

Overall it was a good place to stay! Met all of our needs and it was nice having a restaurant onsite.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $78	8 $86	9 $97	10 $103
11 $78	12 $78	13 $78	14 $78	15 $86	16 $96	17 $107
18 $115	19 $79	20 $79	21 $78	22 $88	23 $99	24 $105
25 $79	26 $120	27 $79	28 $82	29 $120	30 $116	31 $103

Su	Mo	Tu	We	Th	Fr	Sa
1 $80	2 $79	3 $119	4 $117	5 $119	6 $119	7 $135
8 $135	9 $135	10 $135	11 $119	12 $87	13 $115	14 $132
15 $79	16 $79	17 $135	18 $135	19 $135	20 $135	21 $135
22 $135	23 $79	24 $119	25 $119	26 $87	27 $96	28 $105
29 $79	30 $79

Regis Hotel Spa

Prices for Regis Hotel Spa

Monthly average prices

About this property

Location

Room options

Triple Room

Standard Room

Guest reviews of Regis Hotel Spa

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Regis Hotel Spa

Prices for upcoming dates