Hotel y Centro de Convenciones Jardines del Lago

The staff were helpful and friendly, the rooms were big and clean, and the views were exceptional! The only downsides were the lack of an elevator for our third floor room, and the constant dog barking at night.

The location was great, the rooms were incredibly clean and the beds and pillows were very comfortable. We were surprised by how outdated much of the hotel is. It looks like they are trying to improve things which is promising. It would be nice if there were more than 8 lounge chairs that we could see (4 at the pool and 4 on the dock) - instead there were folding tables and chairs by the pool, down by the water, and on the dock. They looked like they were left behind from a party and not at all inviting. This did not make it feel welcoming to sit around and enjoy the surroundings.

The staff could be more approachable and kind.

Yes

Beautiful place, love the gardens and views; however rooms need to be remodel specially the washrooms, but apart from that the hotel it’s very nice and the personal very pleasant