Name: The Swan At Hay
Address: Church Street, Hay on Wye, Wales, United Kingdom, Hay on Wye, Powys, United Kingdom
Rating: 8.3

Guest reviews

8.3

Very good

Based on 857 verified reviews

Who stays here?

Business

6%

Couple

59%

Family

13%

Group

15%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At The Swan At Hay, travellers highlight a central, characterful base with friendly, accommodating staff and well-regarded food, well suited to bookshop visits and Wye Valley exploring, while some note noise and minor operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Peter

Mar 25, 2026

·

Stayed 2 nights

A lovely couple of days at The Swan whilst checking many of the book shops in town. The hotel is very welcoming and all the staff were very pleasant.

10

Andy

Mar 6, 2026

·

Stayed 1 night

Hay-on-wye is a special place and the Swan Hotel is a great place to stay, especially if you have a dog. The staff couldn't have been more friendly and helpful. We will definitely be back.

10

R

Jan 25, 2026

·

Stayed 1 night

Very friendly team, great location, nice room with very clean linens.

10

christopher

Jan 3, 2026

·

Stayed 1 night

Fantastic, helpful staff - well tested, when we arrived a day early by mistake , but smoothed over in an instant . If you are in town for books - you could not have a better location, easy to dash back with your bibliophile hauls .

8

Colin

Oct 25, 2025

·

Stayed 1 night

The hotel is in a perfect location for a visit to Hay on Wye. It is a short walk to all the shops and amenities. It has on site parking behind the hotel. On this particular visit I had twisted my knee prior to arrival and I found the staircases up to our room a bit of a challenge.

Church Street, Hay on Wye, Wales, United Kingdom

Location

With a stay at The Swan at Hay Hotel in Hereford, you'll be within a 15-minute drive of Brecon Beacons National Park and Hay Castle. This hotel is 0.1 mi (0.2 km) from River Wye and 0.2 mi (0.3 km) from Hay Cheese Market.

Hay Castle(0.2 miles)

Hay Cheese Market(0.2 miles)

Hey Butter Market(0.2 miles)

The Old House(0.2 miles)

Richard Booth's Bookshop(0.3 miles)

River Wye(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee of approximately GBP 15.00 per person.

Yes, pets are allowed in specific rooms only, with a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary.

The property is located within a 15-minute drive of Brecon Beacons National Park and Hay Castle, just 0.1 mi (0.2 km) from River Wye and 0.2 mi (0.3 km) from Hay Cheese Market.

Children are allowed at the property, and kids can stay for free up to a certain age, though specific age limits are not provided.

The property offers rollaway beds for a fee of GBP 15.00 per night, subject to availability. Advance request is recommended for confirmation.

The Swan At Hay

Amenities

Property description

Book on Vio