Swan Hotel

The room was fine, looked like it had been recently redecorated. Only drawback is that the WiFi does not reach the rooms

Absolutely wonderful stay. We were made to feel so welcome and well cared for. After letting the team know about our special dietary requirements (gluten-free), the manager was outstanding in ensuring we were fully accommodated — to the point that the service surpassed what I’ve experienced in some so-called 5-star hotels. A special mention to Evie, who was an absolute delight. Our room was clean and beautifully presented — a testament to excellent housekeeping.

Rooms were clean and comfortable; some of the hotel was going through a refurb, so naturally some areas a bit messy. Evening meal was excellent; Breakfast was decidedly average. Customer service was perfectly adequate but just felt a bit transactional

The Swan is great for travelers on the Cotswold Way. The rooms are in generally good condition and were clean and surprisingly large. However, the bed we had was marginal at best. The mattress sagged so badly that we spent most of the night pushing toward the edge of the bed to not feel like hotdogs in a bun! The pillows were also well past their expiration date. If you’re not fussy about these things and can sleep anywhere, then you’ll be fine.

Over priced. No internet in the rooms with absolutely no accountability or plans to get this sorted. It was a shrug of the shoulders. If I’m paying 175 quid, I don’t expect to get dressed & go down to the bar each time I want to use the internet.