Basingstoke Hotel

Nice staff was very clean food was good nice location

Less than a quarter toilet roll, shower head needed descaling, holes were clogged with lime. I arrive just after 19.30 and the selection fora meal was very disappointing, about 8 members from a coach party arrived at desk in restaurant at the same time as me and limited and dried selection to chose from, plenty of fish but no chips. Improvement needed in that department

I know this hotel was cheap but overall the stay was still disappointing. My main grievance was being woken up many times in the night by a very loud noise from the plumbing. The safety locks on the 1st floor window just fell out when we opened the windows. The room was acceptably clean but the bathroom wall tiles were filthy. One bedroom corner also stank of cat pee. There was no fan or working a/c in the room so I had to borrow one from reception. The receptionist was saying everyone’s room numbers out loud whilst checking people in. When booking it said the pool was closed from 2nd July to November so we didn’t take swim stuff, but when leaving we saw someone swimming in it. The bathroom in particular was rather run down with peeling paint etc but the whole room looked in need of tlc. The positives were they did put an extra bed for our toddler, it’s pet friendly so we could bring our dog and the parking was free. The bedding was also clean. If it weren’t for being woken up so many times I probably wouldn’t have cared about the other issues. I did tell the receptionist on check out so hopefully future guests of room 402 won’t be so unlucky. We had also (wrongly) assumed there would be a mini fridge in the room, unfortunately there wasn’t which then caused difficulty trying to keep milk cold for our 2 year old.

AVOID THIS HOTEL , I booked a room with air conditioning , check in very good and staff were helpful, On entering the room I noticed 2 fans , one either side of the bed, no air conditioning, the room was extremely hot and uncomfortable . I went back down to reception where I was informed that no rooms do not have air conditioning and have not for at least 6 years , shown reception staff my booking on hotels.com that shows rooms with air conditioning, offered a free drink or breakfast as compensation , declined as did not want a drink and leaving earlier than breakfast started in morning, reception staff said they would arrange refund if I checked out now ,but as I had just driven around 200 miles from Cheshire and it was now after 9.30pm , I had no choice but to stay. On my return to the room I needed to use the toilet , the seat was loose and nearly caused an injury, I started to look around the room , the shower was filthy, windows filthy, wardrobe filthy on top ,an iron burn on the bed throw, there was dust and dirt everywhere, it looked like the room had not been cleaned properly for a long time, there are various maintenance issues, bathroom flooring needs sticking back , wardrobe doors need aligning, general painting, the room was very tatty and in need of refurbishment, when I was ready to go to bed, I trod on something in the carpet, it was a toe or finger nail clipping , I then looked under the bed and it looks like it has not been vacuumed for a long time,

Friendly and helpful staff