Colliford Lake Hotel & Holiday Site

Well firstly on this site it said the check in time was 14.00, when we arrived it was like the marie celeste. Eventually after ringing the bell for attention with another couple trying to check in. We were told check in was 15.00. The room was dirty and damaged, the children's bunk bed was unsafe flexing despite being bodged with extra timber and screws. The shower tray was cracked with such a weak flow anyone would think it had prostate problems. When we went to have an evening meal half the menu was not available and what they did produce was inedible. I refused to pay the full amount of £65 but gave them £20 which was more than generous. It is such a shame that a venue in such a delightful location is being run into the ground by incompetent management I would not advise anyone to attempt to stay at this venue if you value your health

We arrived at 2 oclock rang the reception bell to get greeted another family was there at same time and the receptionist said were not aload in until 3 oclock but we both said on hotel .com it said we could get in our room at 2 so he checked if they were ready and they were so that was good because there is nothing around there and the bar dont open till 3

A friendly welcoming reception when we arrived, lovely scenery and very good food

Absolutely horrendous turned up to no lights on reception doors locked had to ring a number to even get in. No heating on, no lights on, not a single guest in the hotel. Should not even be open not fit for purpose. AVOID AT ALL COSTS!!!!!

Excellence service, beautiful place,very kind staff,definitely we will come back again!