We arrived on the Saturday 27th December at 8.30pm, we had phoned ahead having been delayed by roadworks on the M6. The premises appeared closed, all doors locked I saw someone in the bar area, and he came out and gave me the Key to Room 8 (Chestnut Room) and said he was closing up for the night. No handover information from him or in the room just the key. There were two radiators in the room, the one nearest the door did not work and the other one worked but you could not control it. It felt like the central heating had been switched off before we arrived and it did not come back on till 8am the next morning when the room was bitterly cold. The Wi-Fi information we could see through the bar window did not work. In the morning, we walked around the outside and it appear dilapidated and definitely uncared for. It was at that point we packed up and saw a member of staff working in the Kitchen Preparation area, we knocked on the window, and she unlocked the bar door and told us they did not open till 12.00 noon . I handed over the keys to the room and told her we would not be staying the second night. Yes, they had put new carpet in the room, and the Shower room was clean BUT no heating , no restaurant , no open bar, no reception staff and no warning of reduced staffing / early closures despite their description of the premises on various websites.
We arrived on the Saturday 27th December at 8.30pm, we had phoned ahead having been delayed by roadworks on the M6. The premises appeared closed, all doors locked I saw someone in the bar area, and he came out and gave me the Key to Room 8 (Chestnut Room) and said he was closing up for the night. No handover information from him or in the room just the key. There were two radiators in the room, the one nearest the door did not work and the other one worked but you could not control it. It felt like the central heating had been switched off before we arrived and it did not come back on till 8am the next morning when the room was bitterly cold. The Wi-Fi information we could see through the bar window did not work. In the morning, we walked around the outside and it appear dilapidated and definitely uncared for. It was at that point we packed up and saw a member of staff working in the Kitchen Preparation area, we knocked on the window, and she unlocked the bar door and told us they did not open till 12.00 noon . I handed over the keys to the room and told her we would not be staying the second night. Yes, they had put new carpet in the room, and the Shower room was clean BUT no heating , no restaurant , no open bar, no reception staff and no warning of reduced staffing / early closures despite their description of the premises on various websites.
