Name: Hilton Garden Inn Jacksonville Downtown Southbank
Address: 1201 Kings Avenue, San Marco, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: $127–$355 per night
Rating: 8.23

What guests think

At Hilton Garden Inn Jacksonville Downtown Southbank, guests frequently praise the friendly staff, clean rooms, and convenient location near downtown, San Marco, and event venues, while noting ongoing renovations and some dated areas that affect parts of the stay.

Many reviews mention a daily parking charge and that breakfast is not included, with food and bar experiences ranging from very good to underwhelming. Cleanliness and housekeeping are inconsistent, with several reports of musty odors, maintenance issues, and missed service alongside plenty of comments about tidy rooms. Noise from nearby nightlife and intermittent facility disruptions - such as elevator outages, pool or hot tub closures, and occasional Wi-Fi problems - also appear. Expect a convenient base with friendly service, but check renovation impacts and extra fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and lobby bar receive some praise, but facilities have been disrupted by renovations, with reports of elevator outages and periodic pool or hot tub closures. Parking is in a garage and typically carries a daily fee.

Related guest reviews

4

Eric

Jul 30, 2025

·

Stayed 1 night

This hotel is very run down. You can tell they are renovating but I have stayed in many of the hotels in the area and this one left alot to offer. The rooms were ok and clean but the lobby is falling apart the breakfast area is about 104 degrees and the halls and ceiling tiles falling. Pool area is a very basic pool. Breakfast was very good that i have to say! Although it ends very early and you cant take anything to your room so for those with children that like a sleep past 8am good luck.

4

Stephen

May 9, 2024

·

Stayed 1 night

Under construction. Only one elevator No pool. No hot tub

6

Raghad

May 4, 2024

·

Stayed 3 nights

The Hotel is in a convenient location. They’re going under renovation and working on everything in the hotel. Staff is very friendly and helpful. Swimming pool also under renovation, so we couldn’t use it. Overall, I think when work is done , it’s worthy .

8

Kimberly

Jan 3, 2023

·

Stayed 19,357 nights

Received a notice when we checked in that the water would be shut off from 10-4pm the next day. It was not turned back on until 9pm. We were offered “a bucket” and a janitor to flush toilets. The repairs should have been done while we were sleeping. 11 hours without running water is unacceptable.

10

Shane

May 1, 2024

·

Stayed 1 night

Breakfast was good. Swimming pool and hot tub were very clean.

2

Shelley

Mar 19, 2023

·

Stayed 1 night

Very old and outdated. Fitness center was terrible. Machines broken and rusted. No towels or anything to clean machines. No sanitizing gel.

6

Alan

May 27, 2024

·

Stayed 4 nights

The room was very clean. However, there was alot of inside construction going on early in the morning. The elevators were all shut down, so we had a long walk through the sister hotel to another elevator. This was inconvenient as my husband uses a can to walk and is not very stable. Food was very good, bar person Jorge R was outstanding.

4

Michelle

Mar 17, 2024

·

Stayed 2 nights

2 night stay Intial check in went ok Room stunk when we first walked in smelled like old pepper etc. Ac did not work at all had maintenance come to "look" a few times nothing happened stayed at 74 no matter what we set it too ended up having a nose bleed bc of the dry air ... very hot and uncomfortable ... could not help or offer any thing to fix problem Only one elevator worked so that was also aggravating The pool was suppose to be heated but it was freezing Hot tub was fine Had to pay $20 plus tax a day for parking in parking garage... a $350 night and still have to pay to park ... ridiculous $750 wasted

8

Katerina

Aug 8, 2025

·

Stayed 1 night

I booked a king room, not sure why we were put in a handicap accessible room. some of the tile trim was separating. when we checked in, we were also charged an additional $50 fee. when parking you can pull straight into the garage but to get out you use the room key, if not you have to pay to leave. the hotel is combined with another but have 2 separate entrances. the bed was extremely comfortable. breakfast is not included. they have a restaurant/ bar in the lobby that is nice, and the bartender Jose was wonderful and makes excellent drinks! overall it was a nice, comfortable stay for the night. 4/5

4

Leslie

May 12, 2024

·

Stayed 2 nights

The hotel was under construction. The pool and spa were closed My room was on the 6th floor, with construction going on the 7th floor. I even called one day prior to my arrival and asked about the services which nothing was stated regarding the issues I have mentioned. Very disappointing

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Cleanliness

Feedback on cleanliness is mixed: many note clean rooms, but repeated complaints cite musty odors, mold, stained linens, brown or no hot water, and missed housekeeping.

Related guest reviews

10

Andrew

Nov 27, 2025

·

Stayed 1 night

Very clean and peaceful

6

Gail

Mar 29, 2024

·

Stayed 1 night

Aged property that has not been remodeled in the last 10 years. Carpets are in need of being stretched and rippled. Furniture like the tv stand are press wood and coming apart in little pieces and the tile in the shower.

4

Vanessa

Aug 27, 2023

·

Stayed 2 nights

There was mold on the ceiling above the shower. Water stains all over the tub. Strong carpet odor and no free breakfast or parking. This was one of the most expensive hotels that I stayed at and it was not worth it. You're better off just getting a much nicer hotel in Orlando for half the cost and then driving up to Jacksonville.

10

Talazzoe

Nov 2, 2025

·

Stayed 1 night

Clean Room

4

Akiva

Jun 25, 2025

·

Stayed 1 night

Lobby smelled great and was very welcoming! But each of the floors and the room smelled terrible. We asked for a non smoking room and yet it smelled horribly like smoke. The water that came out of the faucet was brown.

2

Alisha

Oct 6, 2024

·

Stayed 1 night

The room was unacceptable. Our towels had hair in them which did not belong to us as guests. After turning on the shower there were personal hairs on the walls and at the bottom of the shower. After making it to the bed and moving the pillows, several strands of hair were there as if the sheets were not clean. At the foot of the bed there were dark stains on the sheets. This was unsanitary and served great discomfort.

6

Geraldine

Jun 12, 2023

·

Stayed 1 night

The room was dirty, old food in drawer, floor dirty, trash under the bed, bathroom not clean.

4

Oscar

Aug 3, 2025

·

Stayed 2 nights

The room smelled of dampness and dirt, the bathroom was dirty with mold and hair everywhere, the footrest in the shower it looked like it had never been cleaned, I would not stay there again.

10

Jessica

Feb 24, 2025

·

Stayed 2 nights

A little noisy (my room was next to the freeway) but overall this hotel was very clean. The staff were all friendly and the room was comfortable. It's also in a great location for all areas of Jacksonville. The breakfast left a little to be desired, but overall it was a great hotel.

10

Justin

Nov 25, 2025

·

Stayed 2 nights

Good rooms. Good size. Clean.

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Rooms

Rooms are generally comfortable and sometimes spacious, but many feel dated with maintenance issues like loud or weak A/C and worn furnishings; some guests also report noise from a nearby bar or freeway and occasional Wi-Fi outages.

Related guest reviews

8

Michael

Aug 11, 2025

·

Stayed 1 night

Nice rooms, good service

6

Thomas

Feb 1, 2024

·

Stayed 1 night

Bathroom is in need of refresh. Lamp between beds has a plug for your electronics built in but it had been used so many times that it was too loose to make an electrical connection to charge my phone. I had to move furniture to find a working outlet

6

Amy

Jul 4, 2023

·

Stayed 1 night

Locatiom was juat right for occasion. 8th floor was so hot and the air in the hallway was not working. The room was clean but quite run down. The room could get cooler than 74 and that was with the ac on constant. The room had a musty smell.

8

Conni

May 10, 2023

·

Stayed 2 nights

Staff was lovely, food was decent, coffee not so great. Rooms comfortable, although slightly damaged/outdated (stained floors, damaged tub, loud AC) comfortable beds and pillows. Convenient location. Parking fee $17 seems a bit excessive.

6

Amy

Mar 10, 2025

·

Stayed 1 night

the hotel seemed in disrepair. the shower door would not remain closed. room seemed dirty. the room was not worth the price. Only plus was the hot tub which we enjoyed

6

Craig

Jun 17, 2025

·

Stayed 1 night

Mehhhh, the hotel is worn, showing it's age. It was okay, but as always super glad to leave.

6

Gail

Mar 29, 2024

·

Stayed 1 night

Aged property that has not been remodeled in the last 10 years. Carpets are in need of being stretched and rippled. Furniture like the tv stand are press wood and coming apart in little pieces and the tile in the shower.

2

John

Aug 6, 2025

·

Stayed 2 nights

When my husband and I checked in, we asked for a quiet room away from the elevator. They put us in a room right near a loud bar, and after midnight, in our pajamas, we had to pack up and move rooms. The night clerk was very helpful. She even stated that she always tries to place guests away from that bar on the weekends because of the noise. However, when I subsequently called the hotel manager, Jeff Mercado, he was very rude and did not want to help us or offer us any compensation for our tremendous inconvenience. We have been Hilton Honors members for many years, and we were treated very poorly by Mr. Mercado who should be trying to make amends for his clerk's lack of training or ignorance placing us in this very noisy room requiring a middle of the night move. A hotel run by a non customer service oriented manager like Mr. Mercado is a hotel to avoid.

10

Jessica

Feb 24, 2025

·

Stayed 2 nights

A little noisy (my room was next to the freeway) but overall this hotel was very clean. The staff were all friendly and the room was comfortable. It's also in a great location for all areas of Jacksonville. The breakfast left a little to be desired, but overall it was a great hotel.

10

Justin

Nov 25, 2025

·

Stayed 2 nights

Good rooms. Good size. Clean.

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Service

Staff are frequently described as friendly and helpful, with several shout-outs to front desk and bar staff. However, guests also report occasional rude interactions, slow or confusing check-ins, and poor follow-up from management.

Related guest reviews

6

Mason Wade

Feb 16, 2025

·

Stayed 4 nights

Overall it was a nice stay clean rooms/bathroom. The general manager was a little rude to me about my complaint of not getting housekeeping. But other than that it was just what I needed

10

Don

Jul 22, 2025

·

Stayed 1 night

Bedroom was spacious and clean. Front desk staff were friendly and helpful. My wife commented on the fresh and aromatic aroma of the lobby area when we first arrived. All in alll an exceptional experience.

8

Vinette

Feb 22, 2025

·

Stayed 1 night

Stayed at Jax Downtown location. Self check in link in email did not work. Front desk service was impatient, kept cutting me off when speaking and did not mention breakfast or extra charges until I asked for breakdown. You’ll be charged $20 for parking even if you don’t use parking garage. Overall stay was nice after check in and room service/food was great.

10

George

Jul 1, 2025

·

Stayed 2 nights

Outstanding customer service

2

James

Aug 21, 2025

·

Stayed 1 night

Unable to check in. No employees onsite for over an hour.

10

James

May 7, 2025

·

Stayed 1 night

2am check in, very helpful kind employee. The nicest travel hotel , non resort and area I’ve stayed in.

8

Brian

Nov 17, 2025

·

Stayed 1 night

The staff was nice the room was clean and it is in a very convenient spot for us and why we were in town.

10

Frank

Dec 22, 2023

·

Stayed 2 nights

We really enjoyed our stay at this Hilton Garden Inn. The staff was superb, especially Rose at the front desk. She answered all of our questions and was very professional and every time we seen her she had a smile.

2

John

Aug 6, 2025

·

Stayed 2 nights

When my husband and I checked in, we asked for a quiet room away from the elevator. They put us in a room right near a loud bar, and after midnight, in our pajamas, we had to pack up and move rooms. The night clerk was very helpful. She even stated that she always tries to place guests away from that bar on the weekends because of the noise. However, when I subsequently called the hotel manager, Jeff Mercado, he was very rude and did not want to help us or offer us any compensation for our tremendous inconvenience. We have been Hilton Honors members for many years, and we were treated very poorly by Mr. Mercado who should be trying to make amends for his clerk's lack of training or ignorance placing us in this very noisy room requiring a middle of the night move. A hotel run by a non customer service oriented manager like Mr. Mercado is a hotel to avoid.

2

Michael

Jun 18, 2023

·

Stayed 1 night

The worst experience i've ever had I had to walk put before I checked in The women behind the dest was rude, the check in line was ten deep and the women behind the counter was so rude about it, my wife and I looked at how dirty the lobby was and how unfriendly the staff was and decided to go and pay for enough hotel.

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Location

Convenient for downtown, San Marco, the Riverwalk, Baptist Medical Center, and events at EverBank Stadium and Daily's Place, with restaurants nearby. Some guests noted noise from nightlife.

Related guest reviews

10

Lynn

Dec 20, 2022

·

Stayed 2 nights

Great location for going to the Jaguars game. Uber from airport was $35. About a 50 minute walk to the game on all sidewalks. Good restaurants within walking distance. Would stay again.

8

Ravinder

Aug 6, 2024

·

Stayed 1 night

Nice property and location for tourism in Jacksonville.

8

Asha

Jun 22, 2025

·

Stayed 1 night

This hotel was centrally located near great all the event locations and the property is well maintained.

10

Kristie

Mar 4, 2023

·

Stayed 1 night

Great spot close to games and concerts!

8

Amy

Aug 29, 2024

·

Stayed 1 night

The hotel is very clean and the staff friendly. We stayed and attended a concert at daily’s place which was less than 10 minute drive which was very convenient.

10

Peter

May 31, 2025

·

Stayed 3 nights

Greatplace to stay in San Marco..!!

10

Lindsay

May 17, 2024

·

Stayed 2 nights

Wonderful place. Highly recommend. Close to downtown!

8

Barbara

Jul 10, 2024

·

Stayed 1 night

Adequate, affordable and close proximity to Baptist Medical Center.

10

Edwin

Oct 13, 2025

·

Stayed 2 nights

Very nice hotel and good location, very convenient to the shuttle bus for games at Everbank Stadium. BUT no free internet unless you are a Hilton Honors member, and No complimentary breakfast.

10

Jessica

Feb 24, 2025

·

Stayed 2 nights

A little noisy (my room was next to the freeway) but overall this hotel was very clean. The staff were all friendly and the room was comfortable. It's also in a great location for all areas of Jacksonville. The breakfast left a little to be desired, but overall it was a great hotel.

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Dining

Breakfast is not included and often viewed as pricey or limited, though some guests enjoyed it and the bar service. Room service availability is inconsistent and food quality varies.

Related guest reviews

10

Cindy

Oct 29, 2024

·

Stayed 5 nights

Jose was an excellent bartender!

8

Vinette

Feb 22, 2025

·

Stayed 1 night

Stayed at Jax Downtown location. Self check in link in email did not work. Front desk service was impatient, kept cutting me off when speaking and did not mention breakfast or extra charges until I asked for breakdown. You’ll be charged $20 for parking even if you don’t use parking garage. Overall stay was nice after check in and room service/food was great.

4

Eric

Jul 30, 2025

·

Stayed 1 night

This hotel is very run down. You can tell they are renovating but I have stayed in many of the hotels in the area and this one left alot to offer. The rooms were ok and clean but the lobby is falling apart the breakfast area is about 104 degrees and the halls and ceiling tiles falling. Pool area is a very basic pool. Breakfast was very good that i have to say! Although it ends very early and you cant take anything to your room so for those with children that like a sleep past 8am good luck.

4

Brenda

Nov 12, 2024

·

Stayed 2 nights

For what we spent on this room, I was disappointed that we couldn't get room service. We called to find a menu and they said it was on the website but it wasn't. Called again and that person said we couldn't get room service because they were too busy. We went down to the restaurant and ordered 2 bacon cheese burgers and said to call when they were ready and we would come get them. We got the call and went to get them which were barely warm and one had bacon and one without. Also the tv went out. Do not plan on staying at a Hilton ever again.

8

Daniel

Nov 17, 2025

·

Stayed 1 night

The hotel was met our needs, the hotel should offer a free continental breakfast instead of charging extra for it.

8

Michael

Jul 24, 2025

·

Stayed 2 nights

The staff was friendly and the hotel was nice but I didn’t get my room serviced so had no coffee in the am. They should include breakfast buffet since it was very small and meager. I would stay again

10

Edwin

Oct 13, 2025

·

Stayed 2 nights

Very nice hotel and good location, very convenient to the shuttle bus for games at Everbank Stadium. BUT no free internet unless you are a Hilton Honors member, and No complimentary breakfast.

8

Katerina

Aug 8, 2025

·

Stayed 1 night

I booked a king room, not sure why we were put in a handicap accessible room. some of the tile trim was separating. when we checked in, we were also charged an additional $50 fee. when parking you can pull straight into the garage but to get out you use the room key, if not you have to pay to leave. the hotel is combined with another but have 2 separate entrances. the bed was extremely comfortable. breakfast is not included. they have a restaurant/ bar in the lobby that is nice, and the bartender Jose was wonderful and makes excellent drinks! overall it was a nice, comfortable stay for the night. 4/5

10

Liz

Apr 2, 2024

·

Stayed 3 nights

Breakfast area could be more tidy in the seating and serving area. The girl saw a big mess of spills and wrappers around the coffee area, but left it there. The tables weren’t clean. Otherwise everything else was great, including the front desk, restaurant, bartender and service.

8

Kevin

Aug 31, 2024

·

Stayed 1 night

Hotel was very clean and nice, but be aware that you have to pay $20 a day to park and breakfast that is very continental, is $14.95.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$158
March	$179
April	$143
May	$143
June	$134
July	$132
August	$127
September	$123
October	$139
November	$121
December	$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $156	16 $150	17 $140	18 $160	19 $209
20 $127	21 $150	22 $162	23 $157	24 $170	25 $155	26 $228
27 $158	28 $134	29 $142	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $156	3 $145
4 $131	5 $153	6 $168	7 $157	8 $190	9 $355	10 $214
11 $137	12 $141	13 $159	14 $160	15 $176	16 $157	17 $162
18 $129	19 $140	20 $159	21 $156	22 $141	23 $163	24 $174
25 $140	26 $136	27 $147	28 $143	29 $129	30 $157	31 $185

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Hilton Garden Inn Jacksonville Downtown Southbank

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