Eurostars Gran Via

Well located Staff service excellent

The location is great. Getting to the parking structure is difficult due to one way streets. Hotel staff was great but said the hotel was booked and they could not switch us to a better room even tho we had several issues with our room. The bed took up most of the space in the room so there was little area to move around. Tub was clogged and did not drain. Shower leaked onto floor in WC. The body soap and shampoo bottles were nearly empty and ran out during our 7 night stay and when we asked for refills they were also almost empty and ran out. One of the toilet flushes did not work. Some overhead lights did not work. Thermostat did not work. The carpet had several stains and did not look clean. There is a lot of street noise and we were woken up several times by people yelling in the street. And on the day we reserved the “spa” no one was there, most of the lights were off so it was difficult to see, there was something we could not identify on the bottom of the pool (because it was so dark) and there was a roach in the steam room. This was one of our worst hotel experiences.

Very nice hotel, beautiful rooms, convenient location.

Great location, great staff, beautiful hotel and the restaurant down stairs was probably the best food we ate in Spain. Highly recommend Eurostar !

Staff were impeccable, very helpful and a credit to the company . The room however was a major disappointment, the ceiling in bathroom flaking and in need of repair , the view from balcony was obstructed by a large yellow crane , bathroom window opened onto a storage room of Hoovers and zero WiFi signal . Not the experience we expected from a 5 star .