Holiday Inn Express Hotel & Suites Pensacola-West Navy Base by IHG

The floors were dirty and sticky. The shower didn't look clean. My TV had issues, and they sent a maintenance person on the second day to fix it. I had a staff member, possibly a housekeeper enter our room while we were sleeping. She said she thought she was on the third floor instead of the second... she never knocked. The staff overall were friendly enough, but I needed quarters to use the washing machine and couldn't get them. There was nowhere close by that was open to get them either. There should be another way.

Got in room had a dryer blowin the floor or room. Strong odor of bleach in room. Ask for another room had none so had to stay in the room.shower needs something on the floor too slippery. Would not recommend this hotel.

They did not know how to process an Afterpay payment, the blankets on one bed were dirty, the guy change our room, only to a worse room, the other room looked like it hadn't been cleaned after a couple had a nice weekend of Valentines, we had to go to the original room, he gave us new blankets, we were exhausted from an 8hr drive, to see our son in the bear military base, they still didn't fix the payment issue, they were to refund us half, and didn't, they just refunded the deposit. Will not stay here again sadly.

I was double billed. The food was horrible. Getting to talk to any IGH customer swrvice is a nightmare

Hotel was fine other than my car getting broken in to. The hotel manager still has not called me back - they found some of my belongings and asked me to pay for shipping to get those back. What a joke.