Premier Inn Edinburgh A1 - Musselburgh

The service by Lee at the premier inn was amazing, his attitude needs to run off in the restaurant staff. The service in the brewers Fayre is terrible. The staff were rude and abrupt, too busy on their phones.

unfriendly staff, internet does not work well, hotel did not provide sufficient towels for 4 people, hotel is located in a remote area, cannot use transit at night as it is dark and unsafe

Staff was nice. Room was clean, but shower was accessible and water got all over the floor

The front desk staff were the best we encountered during our entire holiday in Scotland! Amy, in particular, went above and beyond to be kind and helpful! She was wonderful!! The pillows were so flat and hard they were almost painful to sleep on. On the days we requested housekeeping, the room was not cleaned or made up very well at all. The shower steamed up the bathroom terribly bad, even when we used barely luke warm water to shower. Overall, we had terrible sleep! The bar and restaurant staff were also terrific! The breakfast left a bit to be desired. The food was very average. Online, the proximity of the hotel to Edinburgh Castle and the Airport were both misrepresented to what we averaged driving between the locations. We specifically booked this property so we’d be within 15 minutes from the Castle. Musselburgh is a fabulous little village! It should be highlighted more in the listing.

Comfortable bed, clean room, and the staff was very helpful and friendly.