Name: Fairfield Inn & Suites by Marriott New Braunfels
Address: 1465 IH-35-North, New Braunfels, Texas, United States of America, New Braunfels, Texas, US
Price range: $108–$297 per night
Rating: 7.9

What guests think

At Fairfield Inn & Suites by Marriott New Braunfels, travelers frequently praise the convenient I-35 location and consistently good complimentary breakfast, while noting occasional room noise, worn bathroom maintenance, and inconsistent cleanliness that includes pests.

Room comfort is mixed, with some guests finding beds very comfortable while others report hard or sagging mattresses and humidity from AC. Families like the indoor pool, though multiple reviews mention a cold or nonfunctional hot tub and limited pool-area upkeep. Service is widely described as friendly and helpful, but there are isolated complaints about rude check-in, reservation mix-ups, slow housekeeping, and accessibility promises not being met. Overall, expect a solid mid-range stay with some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is a plus for families; several reviews report the hot tub being cold or out of order.

Related guest reviews

10

Dorris

Jun 10, 2024

·

Stayed 1 night

Friendly and accommodating. The room was comfortable and clean! Parking could have been better. Need more up front handicapped spots. Breakfast was good and the dining area is also very well maintained. The snack room was neatly empty; but in their defense we arrived on a Sunday evening in the height of summer activities so they probably didn’t have time to restock. I would recommend this location!

2

Bart

May 25, 2025

·

Stayed 1 night

The property and roaches everywhere in the gym laundry hallway and parking lot luckily my grandfather was dying and I was at the hospital instead of trying to sleepat the property Stay away

10

Mary

Jan 3, 2023

·

Stayed 3 nights

Room was clean. Staff were friendly and helpful. Pool did not have any clean towels and closed at 10:00. Little later would have been nice. Could hear stomping above us and in the hall and talking in the hall. Staff took my concerns seriously when mentioned smelling cigarette smoke next to our room and got back with me about it.

6

Tyler

Feb 5, 2024

·

Stayed 3 nights

Hot tub was colder than the pool. We booked this hotel specifically because it had an indoor pool and hot tub. Service was good and staff was very friendly and very good.

10

Abilene

Aug 11, 2025

·

Stayed 1 night

We had such a great stay at the Fairfield! The staff was wonderful, especially the concierge, Belen, who was so nice and helpful throughout our stay. Our room was spotless, and the beds were incredibly comfortable. The breakfast was fresh and delicious every morning. We also appreciated the 12 PM checkout time—it gave us a relaxing morning before heading out. The pool was a hit with our kids, and the board games in the lobby were a fun bonus that kept them entertained. Highly recommend!

10

Katasha

Mar 20, 2023

·

Stayed 1 night

It had a indoor pool that was warm. Although the spa was not working. The room was clean and beds were ok. The cable was very spotty.

6

Lori

Jan 10, 2024

·

Stayed 2 nights

We were surprised that the interior was old and not up to date. Mold on ceiling of shower and pool room was dirty. Staff was friendly.

10

Jose

May 26, 2023

·

Stayed 1 night

Hotel staff friendly. Enjoyed the free nachos and beer

10

Kristofer

Mar 9, 2024

·

Stayed 1 night

Property was very well lit up. That’s a great plus.

10

Traci

Jul 1, 2024

·

Stayed 2 nights

Great easy going quiet hotel, just what we wanted. Convent and easy access for floating the river. Everything was great again, but please bring back the biscuits and gravy, they were the BEST and one of our reason for picking this hotel!

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Cleanliness

Many guests found the hotel and rooms clean, but recurring issues include bathroom grime, mold or peeling wallpaper, and occasional pests (roaches/beetles).

Related guest reviews

8

Craig

Jun 30, 2024

·

Stayed 2 nights

We stayed 2 nites, Nice large room w/fridge & microwave. Lack of attention to cleanliness detail. The exterior of the shower frame was quite nasty as was the door jam of the bath. Just wiping it down would've improved it, Also, the shower door would not stay closed and that soaked the fIoor. I did let the front desk know this (room 321). Good breakfast. Warnings posted to guests for vehicle contents theft. Why not partner with the other hotel on property & hire a security guard, This is better then warning your guests, it shows you are pro-active, Hotel is on the frontage road with alot of things to do in the area. Overall, a good stay and I would come back.

6

Gail

Jun 15, 2024

·

Stayed 3 nights

Staff was friendly. Room was clean. Breakfast was good. Hotel needs some updates. Toilet flush handle was very loose and fell off twice, had to tighten it. Bathtub handle fell off, had to tighten. Wallpaper is pealing off the walls.

6

Jenni

May 25, 2024

·

Stayed 1 night

The property is well kept and the staff is friendly. They comped us an extra room since they had overbooked the style of room that we originally booked. This ended up being a really good thing as one of our rooms was musty and mildewy smelling which caused my asthma to react. The other room was fine as far as smell went. The rooms were relatively clean. I found hairs in several spots in the bathroom by the shower and door in our room. The other room had some black ash like substance on the bedspread and there was a hair on my daughter’s “clean” towel. All in all, it was fine. I would look elsewhere if I booked again though.

10

Abilene

Aug 11, 2025

·

Stayed 1 night

We had such a great stay at the Fairfield! The staff was wonderful, especially the concierge, Belen, who was so nice and helpful throughout our stay. Our room was spotless, and the beds were incredibly comfortable. The breakfast was fresh and delicious every morning. We also appreciated the 12 PM checkout time—it gave us a relaxing morning before heading out. The pool was a hit with our kids, and the board games in the lobby were a fun bonus that kept them entertained. Highly recommend!

8

Ron

Jun 24, 2025

·

Stayed 4 nights

Location was great. Close by to many attractions and restaurants. Bathroom in our room could have been cleaner but overall the room was in good condition.

6

Courtney

Feb 20, 2023

·

Stayed 1 night

Property was okay - check in individual was having a rough day. Room was okay, bathroom shower pan creaked loudly and there was mold around the repairs they made around the shower door.

10

KIMBERLY

Aug 22, 2025

·

Stayed 1 night

Good and clean. Very friendly!

6

Lori

Jan 10, 2024

·

Stayed 2 nights

We were surprised that the interior was old and not up to date. Mold on ceiling of shower and pool room was dirty. Staff was friendly.

4

Tom

Jul 16, 2024

·

Stayed 1 night

The good...Quick access to I35, breakfast was good and was continually managed/stocked until 9 am....and that\'s where the "good" stops..... The bad? Overly curt staff, the illusion of cleanliness in our room until you take a second look (trash behind the pull-out couch, "holes" in the bathroom doorknob that were stuffed with toilet paper so a person wouldn\'t be able to peek in, clothes left in the wardrobe....and most notably, the THREE INCH ROACH that was climbing up the wall when we were about to go to breakfast. Two thumbs down, definitely would NOT recommend. Never, ever staying there again.

6

walter

Jul 4, 2025

·

Stayed 1 night

It was a decent hotel. There was a beetle and the lamp electric shocked me, left my arm feeling weird ever since.

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Rooms

Rooms feel comfortable for some, but mattress quality varies, and a few report musty humidity from AC plus occasional highway or hallway noise.

Related guest reviews

8

Yancey

Dec 1, 2025

·

Stayed 4 nights

Had to switch rooms after a night. Noise level in hallway, but manager switched me to a room off the ground level

10

Janet

Jan 27, 2023

·

Stayed 3 nights

Great stay and hotel! My only concern was the noise from the interstate. The hotel is located close to the frontage road and could hear interstate noise all night even with the AC on high.

4

David

Jun 26, 2024

·

Stayed 3 nights

All mattresses need to be replaced

6

Jenni

May 25, 2024

·

Stayed 1 night

The property is well kept and the staff is friendly. They comped us an extra room since they had overbooked the style of room that we originally booked. This ended up being a really good thing as one of our rooms was musty and mildewy smelling which caused my asthma to react. The other room was fine as far as smell went. The rooms were relatively clean. I found hairs in several spots in the bathroom by the shower and door in our room. The other room had some black ash like substance on the bedspread and there was a hair on my daughter’s “clean” towel. All in all, it was fine. I would look elsewhere if I booked again though.

10

Maria del Carmen

Jun 1, 2024

·

Stayed 1 night

Great customer service. Good looking hotel. Spacious room. Very comfortable bed. Will be back soon.

4

Barbara

May 27, 2024

·

Stayed 1 night

Apparently something is wrong with the AC. The carpet, bedding and our hanging clothes all felt extremely damp. It felt like we were sleeping in wet clothes. Other than that, it was okay. I commend and appreciate the ladies at the front desk who were welcoming and helpful in getting us in our room a few minutes early so we could get ready for an afternoon wedding.

8

Angela

Sep 18, 2023

·

Stayed 1 night

The bed was very comfortable but the air kept shutting off and it got hot while sleeping

10

Craig

Mar 10, 2025

·

Stayed 3 nights

No complaints really. Located just off the I-35 access road. The traffic gets busy at times exiting the hotel. Room was clean but the bed was to hard for my liking. The breakfast was good and the weekend server was awesome. She was very attentive and would get you anything you needed. We stayed there 3 nights

4

James

Jan 22, 2024

·

Stayed 1 night

We booked a room at the last minute, the last room available. We got to sleep at 1am, and the noise began at 6am and would not stop. Unbeknownst to us, our first floor room to the right just right the dining area was also right next to their pantry closet. The meal staff repeatedly banged pans and slammed that door so loud we could not go back to sleep. I work long hours during the week, and thought we'd be sleeping in until 9 at least. Instead, we got at most 5 hours. At our age, too little sleep can affect our blood pressure and concentration as we had to drive back to the Houston area in the afternoon.

8

Angela

Jun 20, 2025

·

Stayed 2 nights

Great location, easy check in and check out. Breakfast was great, and everything as clean. The beds were not great.

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Service

Service is often praised as friendly and helpful with easy check-in, though some reviews cite rude interactions, reservation errors or double charges, slow/irregular housekeeping, and mishandled accessibility requests.

Related guest reviews

10

Kimber

Jan 29, 2024

·

Stayed 3 nights

The customer service is always top notch at this location. The rooms are clean and quiet and the location is very convenient.

10

Terry

Dec 5, 2023

·

Stayed 1 night

The check in staff was excellent, very nice and helpful. Suggestion: While the property was clean, the front glass entrance was very dirty and reflected poorly on the property that otherwise was very nice.

4

Linda

Oct 31, 2023

·

Stayed 4 nights

A “service” to your room is taking out the trash. They asked if I wanted service everyday, and I said yes. On the 3rd night, they finally cleaned the room. The shower pressure was way low too.

10

Abilene

Aug 11, 2025

·

Stayed 1 night

We had such a great stay at the Fairfield! The staff was wonderful, especially the concierge, Belen, who was so nice and helpful throughout our stay. Our room was spotless, and the beds were incredibly comfortable. The breakfast was fresh and delicious every morning. We also appreciated the 12 PM checkout time—it gave us a relaxing morning before heading out. The pool was a hit with our kids, and the board games in the lobby were a fun bonus that kept them entertained. Highly recommend!

4

Robert

Nov 5, 2024

·

Stayed 7 nights

Had to ask for room service before they actually came. Bed and linens smelled of B.O. Front desk said it was from alot of construction workers.

10

Juanita

May 22, 2024

·

Stayed 4 nights

Clean, convenient, great customer service

4

Christopher

May 24, 2024

·

Stayed 1 night

They did not have my King bed and instead gave me and my spouse a double. They also said they couldnt check me in under the reservation and said the card on file which matched my reciept didnt match their record and they had to double charge me just to check me in. I wont be staying here again and most likely wont use hotels.com again.

10

Brenda

Jun 10, 2023

·

Stayed 2 nights

The personas absolutely wonderful, helpful and kind.

10

Anthony

Jul 6, 2025

·

Stayed 1 night

Staff was friendly and helpful. Quiet and convenient location.

10

Zelda

Aug 12, 2024

·

Stayed 1 night

The check-in staff was completely rude through the whole experience. The check-out staff was so much better.

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AI-generated summary based on recent guest reviews

Location

Convenient off I-35 and close to dining, shopping, and area attractions; a few note a tricky entrance and some highway noise.

Related guest reviews

10

Janet

Jan 27, 2023

·

Stayed 3 nights

Great stay and hotel! My only concern was the noise from the interstate. The hotel is located close to the frontage road and could hear interstate noise all night even with the AC on high.

8

Rosie

Jan 3, 2024

·

Stayed 1 night

The location was great and very convenient.

10

CANDACE FRANCES

Nov 10, 2024

·

Stayed 3 nights

The room and the hallway was clean. The hotel was in a convenient location.

10

Sergio

Aug 24, 2025

·

Stayed 1 night

Nice and clean hotel 10 miles from the San Marcos outlet…

8

Ron

Jun 24, 2025

·

Stayed 4 nights

Location was great. Close by to many attractions and restaurants. Bathroom in our room could have been cleaner but overall the room was in good condition.

10

Craig

Mar 10, 2025

·

Stayed 3 nights

No complaints really. Located just off the I-35 access road. The traffic gets busy at times exiting the hotel. Room was clean but the bed was to hard for my liking. The breakfast was good and the weekend server was awesome. She was very attentive and would get you anything you needed. We stayed there 3 nights

10

Byron

Jun 11, 2025

·

Stayed 1 night

The location was perfect for us. Our stay was very pleasant. The hotel was clean the staff was very friendly. We will remember the hotel and plan to stay again sometime

8

Angela

Jun 20, 2025

·

Stayed 2 nights

Great location, easy check in and check out. Breakfast was great, and everything as clean. The beds were not great.

8

Paulette

Mar 4, 2024

·

Stayed 1 night

Very difficult to find the entrance. If you miss it you have to go quite a distance to come back around

10

Joe

Jan 26, 2025

·

Stayed 2 nights

Location

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Dining

Breakfast is consistently described as good with plenty of options; a few guests encountered stale or overcooked items and restocking gaps.

Related guest reviews

2

Paige

Jul 5, 2023

·

Stayed 1 night

Firstly, I travel to a lot of hotels every year. I usually like to stay in Fairfield’s because of the quality you get. This one though has the Most uncomfortable bed and pillows I’ve ever slept on. My neck and back hurt from trying to sleep. Honestly did more tossing and turning then sleep. The sheets also don’t fit the bed and come off the bed it you turn at all. There is a very loud noice coming from the middle of the wall that also keeps you up. The shower you can tell it doesn’t get properly cleaned. The air took forever to finally cool the room. Then the breakfast taste like days before cooked. Seems no one wants to eat cause everything sat there for at least 45 minutes while we are the only ones eating. The whole reason I stay in these is for the comfort and breakfast. I would rather spend less on a hotel then come to this one. Fairfield really disappointed me this time.

10

William

Jan 3, 2025

·

Stayed 2 nights

Good value. Clean. Positive employees. Convenient gathering room. Excellent breakfast.

10

Josie

Oct 1, 2025

·

Stayed 1 night

Breakfast was the amazing. Staff was very friendly

10

Abilene

Aug 11, 2025

·

Stayed 1 night

We had such a great stay at the Fairfield! The staff was wonderful, especially the concierge, Belen, who was so nice and helpful throughout our stay. Our room was spotless, and the beds were incredibly comfortable. The breakfast was fresh and delicious every morning. We also appreciated the 12 PM checkout time—it gave us a relaxing morning before heading out. The pool was a hit with our kids, and the board games in the lobby were a fun bonus that kept them entertained. Highly recommend!

10

Brooke

May 29, 2025

·

Stayed 2 nights

Property was clean and nice for a quick trip to New Braunfels! Breakfast was great.

10

Shannon

Nov 22, 2023

·

Stayed 1 night

Great value, breakfast great.

8

Kaori

Jun 15, 2024

·

Stayed 1 night

This hotel had a wonderful breakfast and we all enjoyed it very much. Thank you!

10

Damaris

Sep 17, 2025

·

Stayed 2 nights

This was family friendly. Lots of options for breakfast. We loved it.

10

Craig

Mar 10, 2025

·

Stayed 3 nights

No complaints really. Located just off the I-35 access road. The traffic gets busy at times exiting the hotel. Room was clean but the bed was to hard for my liking. The breakfast was good and the weekend server was awesome. She was very attentive and would get you anything you needed. We stayed there 3 nights

2

Olga

Jun 10, 2023

·

Stayed 1 night

No as we expect room was dirty personel was rude and breakfast overcook and no stocking no coffee, no vanila cream no sweet bread

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AI-generated summary based on recent guest reviews

Month	Average price
January	$111
February	$129
March	$134
April	$142
May	$155
June	$163
July	$168
August	$142
September	$124
October	$151
November	$142
December	$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $116	18 $166	19 $182
20 $131	21 $138	22 $118	23 $128	24 $118	25 $181	26 $222
27 $108	28 $118	29 $118	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $221	3 $171
4 $108	5 $118	6 $128	7 $138	8 $151	9 $207	10 $191
11 $108	12 $118	13 $128	14 $141	15 $181	16	17 $257
18 $118	19 $118	20 $128	21 $161	22 $138	23 $297	24 $267
25 $148	26 $128	27 $128	28 $181	29 $138	30 $208	31 $232

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed, Hearing Accessible (Transfer Shower)

Room, 1 King Bed, Hearing Accessible (Transfer Shower)

Room, 2 Queen Beds

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub & Roll-In Shower)

Studio, Multiple Beds

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites by Marriott New Braunfels

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Prices for upcoming dates