Name: Hampton Inn & Suites by Hilton Tomball Houston NW
Address: 14100 Medical Complex Dr, Tomball, Texas, United States of America, Tomball, Texas, US
Price range: $92–$304 per night
Rating: 9

What guests think

Across recent reviews, Hampton Inn & Suites by Hilton Tomball Houston NW is noted for overall cleanliness and a convenient location, but ongoing renovations have caused access limits, construction noise, and dust that at times affects the guest experience.

Rooms are often spacious and functional, yet furnishings feel dated or worn, some fixtures show maintenance issues, pillows and bed comfort vary, and noise or odors appear in a handful of reviews. Service is widely described as warm and helpful, though some guests experienced check-in delays, room-type mix-ups, or limited overnight staffing, and breakfast is generally decent though some found it underwhelming. Expect practical basics in a convenient spot, alongside renovation-related disruptions and older rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations are ongoing, restricting access to some areas and creating noise; several guests also reported construction dust and intermittent outages like nonworking ice machines.

Related guest reviews

10

Fred

Jul 24, 2025

·

Stayed 1 night

There are major renovations underway that restrict access to some areas. But the staff is managing the balance between construction and operations very well. Some minor inconveniences were encountered but nothing more.

8

Thomas

Jul 7, 2025

·

Stayed 5 nights

Property was ok. Construction inside where we ate was terrible. Concrete dust could be smelled everywhere and this is not good for the dining experience. One lamp beside the bed in our room was broken, we could not adjust the shower spray, sink drains slowly. Did not get our room cleaned on the 3rd day even though we left it available.

8

Ken

Aug 12, 2025

·

Stayed 2 nights

The hotel was under renovation so its a bit inconvenience but understandable.

10

Diana

Jan 6, 2025

·

Stayed 1 night

Solid gym!

8

Albert J

Aug 1, 2025

·

Stayed 2 nights

Property under remodeling therefore inconvenient

2

Colleen

Sep 22, 2025

·

Stayed 1 night

When we checked in - we were told the hotel was undergoing renovations on the 4th floor. I noticed we were given a 3rd floor room and asked if we needed to wait for a lower floor room to open. I was told they were just hanging wallpaper and we would not hear them. All we heard from 2pm to 6:30pm was loud hammering, banging and something that literally made the walls shake in our room. I called the front desk at 4:40pm to ask what was happening - they said they were sorry and would tell them to stop. Nothing stopped - at 6:30pm O went to the front desk. I was told they were installing carpet above me. A far cry from hanging wallpaper. The front desk person they would have them stop - I reminded him that he said that 2 hours ago. I asked if we could get a credit for our room - we paid $180.00 + to be disturbed to the point the bed was vibrating. I was told no because I have an Expedia room. The entire hotel was filled with signs that stated the fire/smoke alarms did not work, the ice machines did not work. It was a mess - definitely not worth the money - stay somewhere else.

6

Catherine

May 25, 2024

·

Stayed 1 night

No ice machine on my floor!

8

Eliezer

May 15, 2025

·

Stayed 2 nights

Facilities were secure and safe for the stay. It was clean and the staff were friendly and customer service oriented.

6

Nichole

Sep 15, 2025

·

Stayed 3 nights

Convenient location, clean, and good breakfast. Renovations still happening with hotel and the gas station in front of it, creates some extra, noise, mess, and inconveniences not being able to use some parts of the hotel. Hoping they will be updating more of the rooms.

10

Cory

Sep 18, 2024

·

Stayed 1 night

I wish there had been a charger for my EV. We had to drive a little bit away to charge our car. Other than that the stay was perfect.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the hotel and rooms very clean, but there are recurring reports of musty odors, dusty fixtures, stained or worn surfaces, and construction dust affecting common areas.

Related guest reviews

8

Thomas

Jul 7, 2025

·

Stayed 5 nights

Property was ok. Construction inside where we ate was terrible. Concrete dust could be smelled everywhere and this is not good for the dining experience. One lamp beside the bed in our room was broken, we could not adjust the shower spray, sink drains slowly. Did not get our room cleaned on the 3rd day even though we left it available.

10

Debra

Apr 21, 2025

·

Stayed 2 nights

The room was very clean the ac cold and it was nice and quiet. Breakfast there was a variety of choices. We will be back again.

10

Karen

Sep 30, 2025

·

Stayed 2 nights

Nice property, clean, responsive staff. Would stay here again

6

Kelsey

Jun 27, 2023

·

The hotel was fine for a short stay. The carpet on the fourth floor has a bad odor. The lamps in the room were very dusty. The bathroom was clean and there were plenty of towels. We thought we were getting a room with a pull out couch, but it turned out to just be a handicap accessible room that had a large chair. Luckily they were able to give us some sheets for it and my son is small enough to sleep on it. The staff were very friendly and the breakfast was convenient and nicely done. The rooms themselves are just a little dingy.

10

Alisa

Mar 30, 2024

·

Stayed 1 night

Staff was helpful and the facility was clean

4

Brooke

Feb 22, 2025

·

Stayed 2 nights

Check in - Was there at 5 pm and no one was at the desk, waited for about 5 mins for a person to respond to the phone call.. Room smelled musty and awful. Will not stay there again.

4

Kim

Sep 3, 2024

·

Stayed 1 night

There was a huge water stain in the ceiling with a large crack. The ton had missing porcelain pieces and the furniture was falling apart. The leather chair was peeling. Definitely not worth almost $200 for the night.

10

LEILANI

Mar 15, 2024

·

Stayed 1 night

It was exceptionally clean.

8

Darren

Nov 7, 2025

·

Stayed 2 nights

Room was clean. Beds not very comfortable. Pillows like any hotel these days were horrible.

8

sarah

Aug 20, 2023

·

Stayed 3 nights

There was only one staff member on duty. Every was clean ,but the tub. No house keeping staff was on duty. Cleaned the tub ourselfs. The staff member could not leave the front desk. Management needs at least two people on call at night. Very understaffed.

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AI-generated summary based on recent guest reviews

Rooms

Some rooms and suites are spacious with comfortable layouts, but furnishings are dated or worn, pillows and mattress comfort vary, and occasional maintenance issues and construction or neighbor noise are noted.

Related guest reviews

8

Pamela

Apr 14, 2025

·

Stayed 1 night

Very clean hotel and near to the music venue Main Street Crossing was a plus. The only negative is the bed was hard.

10

Judy

Jan 15, 2025

·

Stayed 1 night

We had some really loud guests close screaming at each other in the middle of the night. All in all it was a great room and great staff and the coffee was delicious!

10

Paula

May 25, 2023

·

Stayed 1 night

The suite was surprisingly very large

8

Joseph

Feb 27, 2025

·

Stayed 4 nights

Hotel and property were clean. Staff and services were polite and friendly. Only knock is the furniture and finishes were beat up.

2

Colleen

Sep 22, 2025

·

Stayed 1 night

When we checked in - we were told the hotel was undergoing renovations on the 4th floor. I noticed we were given a 3rd floor room and asked if we needed to wait for a lower floor room to open. I was told they were just hanging wallpaper and we would not hear them. All we heard from 2pm to 6:30pm was loud hammering, banging and something that literally made the walls shake in our room. I called the front desk at 4:40pm to ask what was happening - they said they were sorry and would tell them to stop. Nothing stopped - at 6:30pm O went to the front desk. I was told they were installing carpet above me. A far cry from hanging wallpaper. The front desk person they would have them stop - I reminded him that he said that 2 hours ago. I asked if we could get a credit for our room - we paid $180.00 + to be disturbed to the point the bed was vibrating. I was told no because I have an Expedia room. The entire hotel was filled with signs that stated the fire/smoke alarms did not work, the ice machines did not work. It was a mess - definitely not worth the money - stay somewhere else.

8

Michael

Jun 6, 2024

·

Stayed 3 nights

No complaints. We stayed here for three days when visiting a nearby vendor. Breakfast was decent and had some nice variation. Staff was quite friendly and helpful. My room was good sizes with a decent sized work area, living room area, as well as a good bed. Didn't use the room much though.

8

Eddie

Sep 16, 2025

·

Stayed 2 nights

The property was nice and breakfast was good. price was fair as well. Only issue is some of the furniture in hotel is outdated. Other than that it is a nice hotel. I will definitely stay there again

4

Jason

May 28, 2024

·

Stayed 1 night

This hotel is overdue for a renovation, the rooms are very tired.

10

Karen

May 2, 2025

·

Stayed 1 night

We were in town for a family visit and enjoyed staying here multiple days. The room was large, offered plenty of space to unpack and just enjoy the town, explore, visit and see a different area. This town has everything to offer and the suite that we had just topped off our stay. The nice area for making coffee in the room, the refrigerator, couch, desk and the space, oh my! The room was twice the size of mine at home. The bed was comfortable; the area has all the shopping opportunities you could ever hope to have and lots of chain and local restaurants too! Go check out the downtown area that is very walkable and check out the various shops and food trucks too. This location is easily "right in the middle of things', so it isn't hard to find and there is so much to see.

8

Darren

Nov 7, 2025

·

Stayed 2 nights

Room was clean. Beds not very comfortable. Pillows like any hotel these days were horrible.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming, and helpful; however, guests reported occasional check-in delays, room-type mishaps, key/computer issues, and limited overnight staffing.

Related guest reviews

10

Joseph

Jan 26, 2025

·

Stayed 1 night

Great and helpful staff

8

Rick

Sep 15, 2024

·

Stayed 1 night

The lobby, elevator and room were clean with no foul smells, like many hotels. There was no way to check out early in the morning as there was no one behind the desk. There was a sign telling people to use the house phone to call the manager but no one answered.

2

Dana

Jan 3, 2023

·

Stayed 1 night

Computers were down. We were not offered anything for having to wait and never got checked in. We’re manually let in our rooms with no key. Rooms were hot and humid

2

Aaron

Feb 12, 2025

·

Stayed 1 night

Had a reservation for a room with a single king bed and when I got there they had sold it to someone else and gave me a double queen room with a door latch that broken.

10

Karen

Sep 30, 2025

·

Stayed 2 nights

Nice property, clean, responsive staff. Would stay here again

10

debra

Oct 5, 2025

·

Stayed 2 nights

Wonderful staff Wonderful staff!!!!!!!!

10

Darlene

Jun 2, 2024

·

Stayed 2 nights

Several staff members were exceptionally helpful and friendly

10

Donnita

Jan 4, 2023

·

Stayed 1 night

The staff at this property were some of the most friendly and attentive I’ve ever encountered.

4

Brooke

Feb 22, 2025

·

Stayed 2 nights

Check in - Was there at 5 pm and no one was at the desk, waited for about 5 mins for a person to respond to the phone call.. Room smelled musty and awful. Will not stay there again.

8

sarah

Aug 20, 2023

·

Stayed 3 nights

There was only one staff member on duty. Every was clean ,but the tub. No house keeping staff was on duty. Cleaned the tub ourselfs. The staff member could not leave the front desk. Management needs at least two people on call at night. Very understaffed.

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AI-generated summary based on recent guest reviews

Location

Generally convenient to Tomball attractions, restaurants, and Main Street Crossing; several guests found the area easy to access and felt secure, though one noted late-night car alarms.

Related guest reviews

6

kenneth

Apr 11, 2024

·

Stayed 1 night

The surrounding area seemed nice but cars alarms were going off all night and police were in the parking lot. I was also given a room but my key would not work and the manager let me in and said if I left the room I would have to have the front desk person let me back in

8

Rick

Sep 15, 2024

·

Stayed 1 night

The lobby, elevator and room were clean with no foul smells, like many hotels. There was no way to check out early in the morning as there was no one behind the desk. There was a sign telling people to use the house phone to call the manager but no one answered.

10

Sonya

Dec 23, 2022

·

Stayed 19,344 nights

Close to restaurants and entertainment

8

Pamela

Apr 14, 2025

·

Stayed 1 night

Very clean hotel and near to the music venue Main Street Crossing was a plus. The only negative is the bed was hard.

10

Rossanna

Mar 1, 2025

·

Stayed 4 nights

Great location; friendlly staff, good breakfast

8

Eliezer

May 15, 2025

·

Stayed 2 nights

Facilities were secure and safe for the stay. It was clean and the staff were friendly and customer service oriented.

6

Nichole

Sep 15, 2025

·

Stayed 3 nights

Convenient location, clean, and good breakfast. Renovations still happening with hotel and the gas station in front of it, creates some extra, noise, mess, and inconveniences not being able to use some parts of the hotel. Hoping they will be updating more of the rooms.

10

Richard

Jan 26, 2025

·

Stayed 1 night

Good hotel ideally located to the reason for our visit.

10

Kenneth

Nov 8, 2023

·

Stayed 1 night

Quiet. Well kept.

10

Karen

May 2, 2025

·

Stayed 1 night

We were in town for a family visit and enjoyed staying here multiple days. The room was large, offered plenty of space to unpack and just enjoy the town, explore, visit and see a different area. This town has everything to offer and the suite that we had just topped off our stay. The nice area for making coffee in the room, the refrigerator, couch, desk and the space, oh my! The room was twice the size of mine at home. The bed was comfortable; the area has all the shopping opportunities you could ever hope to have and lots of chain and local restaurants too! Go check out the downtown area that is very walkable and check out the various shops and food trucks too. This location is easily "right in the middle of things', so it isn't hard to find and there is so much to see.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is typically good to decent with adequate variety, though some found it underwhelming.

Related guest reviews

8

Andrea

Jan 12, 2025

·

Stayed 2 nights

Breakfast was nice

10

Eloy

Dec 30, 2025

·

Stayed 1 night

The room and night staff were excellent breakfast would have been nicer if they had bacon or sausage links or patties instead of cut up sausage

8

Thomas

Jul 7, 2025

·

Stayed 5 nights

Property was ok. Construction inside where we ate was terrible. Concrete dust could be smelled everywhere and this is not good for the dining experience. One lamp beside the bed in our room was broken, we could not adjust the shower spray, sink drains slowly. Did not get our room cleaned on the 3rd day even though we left it available.

6

Gwenda

Sep 24, 2025

·

Stayed 2 nights

The stay was good… not a great breakfast as expected but it was okay!

10

Rossanna

Mar 1, 2025

·

Stayed 4 nights

Great location; friendlly staff, good breakfast

8

Michael

Jun 6, 2024

·

Stayed 3 nights

No complaints. We stayed here for three days when visiting a nearby vendor. Breakfast was decent and had some nice variation. Staff was quite friendly and helpful. My room was good sizes with a decent sized work area, living room area, as well as a good bed. Didn't use the room much though.

6

Kelsey

Jun 27, 2023

·

The hotel was fine for a short stay. The carpet on the fourth floor has a bad odor. The lamps in the room were very dusty. The bathroom was clean and there were plenty of towels. We thought we were getting a room with a pull out couch, but it turned out to just be a handicap accessible room that had a large chair. Luckily they were able to give us some sheets for it and my son is small enough to sleep on it. The staff were very friendly and the breakfast was convenient and nicely done. The rooms themselves are just a little dingy.

6

Nichole

Sep 15, 2025

·

Stayed 3 nights

Convenient location, clean, and good breakfast. Renovations still happening with hotel and the gas station in front of it, creates some extra, noise, mess, and inconveniences not being able to use some parts of the hotel. Hoping they will be updating more of the rooms.

8

Eddie

Sep 16, 2025

·

Stayed 2 nights

The property was nice and breakfast was good. price was fair as well. Only issue is some of the furniture in hotel is outdated. Other than that it is a nice hotel. I will definitely stay there again

10

Jane

Apr 25, 2024

·

Stayed 2 nights

Friendly service. Nice breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$117
March	$123
April	$127
May	$110
June	$136
July	$123
August	$106
September	$104
October	$127
November	$121
December	$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $97	10 $93	11 $130	12 $143
13 $102	14 $109	15 $109	16 $110	17 $105	18	19 $141
20 $95	21 $102	22 $112	23 $102	24 $119	25 $161	26 $129
27 $92	28 $111	29 $112	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2	3
4 $120	5 $102	6 $102	7 $145	8 $130	9 $234	10
11 $124	12 $101	13 $103	14	15 $144	16 $252	17
18 $142	19 $101	20 $105	21 $103	22 $141	23 $285	24 $162
25 $120	26 $101	27 $103	28 $136	29 $135	30	31 $304

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Monthly average prices

About this property

Location

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites by Hilton Tomball Houston NW

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