Is parking available at the property?

Self parking is available on-site, subject to charges. Free parking is also offered.

What type of breakfast is offered and what are the serving hours?

English breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee of approximately GBP 16 per person.

What are the standard check-in and check-out times?

Check-in time is 3:00 PM and check-out time is 11:00 AM. Late check-out is available for a fee of GBP 20.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including designated parking and step-free entrances. Some public areas are wheelchair accessible.

Where is the property located in relation to key landmarks?

The hotel is located in Grays, within a 15-minute drive of Lakeside Shopping Centre and Thames River. It is approximately 13.1 miles from Bluewater Shopping Centre and 18.5 miles from Brands Hatch Circuit.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests. Operational hours are not specified.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs, and any requests must be made in advance for confirmation.

Orsett Hall Hotel in Grays

Average nightly price at Orsett Hall by month, last 12 months (USD)
Month	Average price
January	$108
February	$123
March	$117
April	$121
May	$122
June	$117
July	$138
October	$126
November	$118
December	$116

What guests think

At Orsett Hall, guests frequently praise the beautiful grounds, convenient location with easy parking, and genuinely friendly staff, while rooms are often described as comfortable and clean, making it a popular choice for both business and leisure stays.

Food is widely enjoyed, though breakfast quality and restaurant availability vary at times, with buffet items running out, occasional early closures, and room service that can arrive lukewarm. The spa and pool attract interest but often incur an extra hourly charge, operate limited hours, and have sporadic maintenance issues; the small gym also draws mixed feedback. Some guests report noise from events, lifts or plumbing, patchy heating or air conditioning, and maintenance niggles in certain rooms, alongside accessibility challenges across buildings. Overall, expect a picturesque stay with solid comfort, offset by occasional extra charges and inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-kept grounds and convenient parking are praised. Recurring drawbacks include paid access and limited hours for the spa/pool, occasional closures or maintenance issues, and a small, basic gym.

Related guest reviews

6

Daniel

Feb 29, 2024

·

Stayed 1 night

I visited the spa, paid on top of my hotel stay… No water in the hot tub! Which is the main thing at a spa!

6

marcus

Nov 7, 2024

·

Stayed 1 night

Stayed overnight on business. Had booked on Expedia as saw property had pool, sauna. On arrival was informed that it's £10 per hour, per person to use the leisure facilities! Won't be booking again on this basis, as it had not been advertised as such on Expedia. Breakfast was good and staff nice.

10

SAMANTHA

Feb 26, 2024

·

Stayed 1 night

Booked this place for ease of access for daughters audition for Performers College. Was fantastic stay with leisure facilities, food was good especially breakfast. Deal was amazing better than usually chain offers for two rooms. Was surprised that there was an additional fee for leisure and rate being per hour ,but still enjoyed it. Pool area had soome protective mats but i did feel unsafe on surface with having some mobility issue. Overall though would stay again,staff extremeley helpful and polite.

8

Sagar

Nov 25, 2023

·

Stayed 2 nights

Great place to stay for my family and guests as part of my wedding event taking place at the venue. The only issue we came across was that the elevator in the building we stayed was broken down so we had to carry all our luggage up the stairs. Not a big deal but would have been amazing if the lift was working. Nothing else but positives for this place.

10

Nikki

Oct 2, 2025

·

Stayed 2 nights

Wonderful staff, very accommodating and nice restaurants. Location was great for access. Gym is on the small side, but adequate facilities. In room AC didn't go below 19 degrees, so room was a warm. However still a great place to stay.

8

JACQUELINE

Aug 31, 2025

·

Stayed 1 night

Convenient location, free parking.

6

Jamie

Oct 18, 2023

·

Stayed 1 night

Shame about the relative early closing time of the pool facilities considering most in week are likely commutors so won't be finishing work and arriving until later in the evening, plus the addition of a £10/hour usage charge isn't really justified for the standard and is not typcial of other hotels: you pay your rate, and you get use of the facilities. Similarly the gym isn't up to the standard and in line with the size/ scale of the rest of the property. Other than that the staff were great and its a lovely, spacious and quiet hotel.

8

Gillian

Jun 28, 2025

·

Stayed 1 night

Beautiful hotel, very spacious, lovely staff. Only negative comment, there is a £10 an hour charge to use the pool area! No wonder it was empty.

2

Matthew

Jan 2, 2025

·

Stayed 1 night

The property is very nice and beautiful. But we only book for the spa, and we get to the hotel we were told that the spa is closed for new years day which was a disappointment for us , because it was our anniversary and we was looking forward to it .

10

Scott

Feb 21, 2024

·

Stayed 2 nights

Hotel was lovely, room was large and clean. TV didn’t work on the second night but not a big deal. Little disappointed in the quality of the gym, little equipment and poorly maintained.

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Cleanliness

Rooms and public areas are generally clean, with several guests praising housekeeping. A few report lapses such as leftover hairs or stained carpets.

Related guest reviews

8

David

Jul 18, 2025

·

Stayed 1 night

Spot staining on carpets in room clearly careless from other guests but cleaners could do more ,large gap under main door to room 30 could do with strip also shower controls in bathroom looks like bits missing eg,chrome covers etc ,wardrobe in room simply needs hand handy man to cut 2 inches off bottom and push up to wall under electricity box ,if all these small jobs are done in room 30 will be perfect ,my past job was quality controls in 5 star hotels so I can spot minor irritations easily and advise on all your rooms if you want any help regards Dave

4

craig

Aug 15, 2024

·

Stayed 1 night

Hairs in the bath upon arrival

10

James

May 1, 2025

·

Stayed 2 nights

Cleanliness , hotel had a lot of character . Staff were very friendly and professional .

10

Kimberleen

Aug 27, 2025

·

Stayed 1 night

The hotel is so beautiful and all the grounds well kept. It was so relaxing and picturesque. Our room was very nice, clean and well organised. Breakfast was tasty and absolutely fresh. The staff were all helpful, friendly and welcoming. Thank you Orsett Hall for a lovely stay I will definitely be staying with you guys again!

10

Michelle

Jan 19, 2025

·

Stayed 1 night

room was extremely clean and very quiet just what we wanted

8

Vanessa

Sep 27, 2024

·

Stayed 2 nights

I used to live in Orsett and knew the old Orsett Hall. I like how the rebuild has remained faithful to the original. As the new hotel it is clean and reasonably comfortable, with nice sized rooms and two dining options. The grounds are nicely laid out and pleasant to walk in, and it is fairly quiet, except for when there’s a wedding, though the noise did not go on too late. It is unfortunate that the bath/shower combinations are so deep, as that makes it a little dangerous for the short and less mobile to get in and out. The pillows could be plumper. Also a more comfortable armchair and a mini fridge would have been nice in this four star hotel. However, I would still recommend it for a few days stay.

8

tracy

Aug 14, 2025

·

Stayed 1 night

This hotel is a little gem - the room we were in was a little tired but very clean and everything else was great

4

V

Aug 22, 2023

·

Stayed 1 night

Room was not cleaned properly. Hairs and rose petals left from previous occupants. Spa was disappointing. Steam room closed. Massage was great.

10

Perry

Mar 3, 2024

·

Stayed 1 night

very clean and comfortable for me pillows are a little hard only stayed 1 night so not a problem otherwise very nice room

10

Kevin

Mar 21, 2024

·

Stayed 3 nights

3 night stay for daughter's birthday and visits to old friends. Rooms were very comfortable and clean and the service excellent. Staff were friendly and helpful andwe will definitely stay there again.

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Rooms

Many find rooms spacious and comfortable with modern touches in some areas. Downsides include noise from nearby events, lifts or plumbing, temperature control issues, dated or faulty fixtures, and TV limitations in some rooms.

Related guest reviews

10

Martin

May 9, 2025

·

Stayed 2 nights

Very nice comfortable room (room 57), very spacious, comfortable bed, and nicely designed bathroom. Parking was easy and convenient. Breakfast was lovely and the service was excellent. My only slight criticism was the bright green light on all night in the room which was distracting.

8

Ajay

Oct 3, 2024

·

Stayed 1 night

Excellent food, outstanding service. Impressive exterior and lobby. Stayed 1 night in October 2024. Only downside was room was very cold and didn't heat well, and water in bathroom was not hot in the evening. However, would recommend; good quality at reasonable price.

4

Philip

Apr 13, 2025

·

Stayed 1 night

Paid for an executive room, bed was terrible, AKA Hostel quality, the primary reason of staying is the bed, to sleep, double but 2 singles zipped together, but that poor was like a wall in the middle, dosed in like fabreeze, overpowering , had to sleep on a towel to dull the pillow smell. Complaint at checkout just wasn’t dealt with at all.

8

Angela

Jan 8, 2025

·

Stayed 2 nights

The hotel is situated in a quiet location and hosted within a Large Manor House on very well kept grounds. The price of the room was not much more thank a premier inn which is why I booked the venue. The only reason I have not provided a top score is that the pillows on the bed were uncomfortable and the walls are thin. I could hear my neighbours tv and speaking until 12 midnight which wasn’t great. Also the bar was quite a distance from the main hotel and based in a newer section right at the back.

6

Gurpreet

Oct 16, 2024

·

Stayed 1 night

Got given room 12a. Very noisy heating pipes by the headboard. Knocking noise from the pipes every minute or so. Reading through some reviews this problem has been going on for a while but the hotel is still giving this room to guests. After complaining they did change my room but never should have been given this room as there has been complaints about this in the past. Otherwise the hotel is nice enough. Staff friendly enough.

6

marcella

Aug 18, 2024

·

Stayed 2 nights

The location is nice, lovely for weddings. Staff were friendly. Unfortunataly our room didnt meet our expectations, many cracks in the walls, some lights broken, bed wasnt too comfortable. The breakfast area is really lovely and it wasnt too bad overall. However, on Saturdays coffee cost extra money and on sunday its buffet style. This wasnt indicated prior to our stay or at the hotel. We tried food at the cafe and it was pretty good.

8

Matthew

Mar 6, 2025

·

Stayed 1 night

Room and surroundings were fine apart from lift noise

8

Vanessa

Sep 27, 2024

·

Stayed 2 nights

I used to live in Orsett and knew the old Orsett Hall. I like how the rebuild has remained faithful to the original. As the new hotel it is clean and reasonably comfortable, with nice sized rooms and two dining options. The grounds are nicely laid out and pleasant to walk in, and it is fairly quiet, except for when there’s a wedding, though the noise did not go on too late. It is unfortunate that the bath/shower combinations are so deep, as that makes it a little dangerous for the short and less mobile to get in and out. The pillows could be plumper. Also a more comfortable armchair and a mini fridge would have been nice in this four star hotel. However, I would still recommend it for a few days stay.

8

Stephen

Apr 14, 2025

·

Stayed 2 nights

We had a good time at this hotel but my only complain is the TV in the rooms needs upgrading to smart TVs.

10

Scott

Feb 21, 2024

·

Stayed 2 nights

Hotel was lovely, room was large and clean. TV didn’t work on the second night but not a big deal. Little disappointed in the quality of the gym, little equipment and poorly maintained.

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Service

Staff are widely praised as friendly and accommodating across the hotel. However, some guests report unhelpful responses to issues, slow or complicated check-in, and inconsistent handling of requests or policies.

Related guest reviews

10

Asif

Aug 7, 2024

·

Stayed 2 nights

Excellent service

4

D J

Dec 27, 2024

·

Stayed 1 night

On arrival the night receptionist greeted us by putting out the cigarette he was smoking by the reception door. Then could not find our booking as it had not been printed out. When asked about our car we informed him it was in a ‘disabled bay’. We were allocated our room number 56 given the keys and told to follow the signs. Little did I know it was going to be a route march to the other end of the hotel up and down lots of stairs. Not good if you are disabled although there are lifts if you look for them. The room was reasonably clean but not as any of the advertised ones on the website. It had restricted head height with chairs underneath. The bed mattress was old lumpy and had springs “digging in’. The pillows were lumpy. The fitted wardrobe was dangerously loose and fell forward when you opened the door. The bed side lamp only turned off via the plug behind the bed side unit. The shower was cold the toilet was running water all the time. And the bathroom light fan was noisy & ran for twenty mins every time the door opened with no ‘night switch’ and had a light was hanging from the ceiling. The receptionist when we pointed out the problems was polite stating that she would inform her manager and that they would be in touch. (Still waiting at time of writing this.)

10

Julian

Mar 2, 2025

·

Stayed 1 night

Great stay, lovely hotel, friendly staff. But checking in is a pain, needs to be simplified. After driving all day had to input everything except my shoe size, which took ages.

2

John

Aug 24, 2025

·

Stayed 1 night

I booked 2 rooms, one for ourselves and 1 for my friends. I booked well in advance to ensure we got what we wanted. I entered a request for an accessible room due to my limited mobility. They ignored this request and put me in a room a long walk away from reception in a completely different building. I asked when booking in if our 2 rooms could be close to us and was assured they would be. That again was ignored and the other room was on a different floor altogether. Furthermore despite the fact they were aware of my limited capabilities, they gave us a room with a bath only, which i could not get in and out of so could not use. Very disappointed and would not rec omend to anyone.

8

David

Nov 3, 2025

·

Stayed 1 night

Helpful friendly staff

10

Nikki

Nov 28, 2025

·

Stayed 2 nights

Stayed here at least 10 times now. It’s simply my favourite hotel in the area, lovely grounds, helpful staff, nice bar/restaurant. It’s just a really good hotel.

10

Mark

Feb 21, 2023

·

Stayed 2 nights

Amazing hotel, fantastic staff, brilliant reception staff Mollie & Neive, Garden Restaurant Soph was brilliant, focused on us as customers, very professional, welcoming and fully ensured we had an amazing time, really enjoyed our times in the restaurant…..Cafe staff very good and excellent service.

10

Kimberleen

Aug 27, 2025

·

Stayed 1 night

The hotel is so beautiful and all the grounds well kept. It was so relaxing and picturesque. Our room was very nice, clean and well organised. Breakfast was tasty and absolutely fresh. The staff were all helpful, friendly and welcoming. Thank you Orsett Hall for a lovely stay I will definitely be staying with you guys again!

10

Marva

Jul 14, 2025

·

Stayed 2 nights

The staff was very friendly and courteous. Helpful

2

Ahmed

Jul 26, 2025

·

Stayed 1 night

I have booked this hotel for me and my wife as were at a wedding close by and we are based in north of England. We checked in and all good. At 12:30 AM called reception to report the loud noise of people having sex and chatting very loud from the room next to us. The personnel at the reception mentioned that will do something about it. As the noise didn’t stop at all tried to phone reception again and the noise have not stopped at all and no answer from reception. This is terrible attitude from the staff member that don’t care about either the customer complaint and also the image of the hotel instead of being a high rating hotel now it will be advertised for the image that it has given us during our stay. I travel every week for business purposes so do lots of my colleague and we are a team of 121 people, just a start everyone of those 121 knows for sure to avoid this hotel. I travel every week for business purpose and every week in a different country/hotel and can reassure you never had such a bad attitude of customer caring.

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Location

Quiet countryside setting with attractive grounds and convenient access, including free parking in several comments. Some note confusing site signage and long walks between buildings or from parking to rooms.

Related guest reviews

8

Angela

Jan 8, 2025

·

Stayed 2 nights

The hotel is situated in a quiet location and hosted within a Large Manor House on very well kept grounds. The price of the room was not much more thank a premier inn which is why I booked the venue. The only reason I have not provided a top score is that the pillows on the bed were uncomfortable and the walls are thin. I could hear my neighbours tv and speaking until 12 midnight which wasn’t great. Also the bar was quite a distance from the main hotel and based in a newer section right at the back.

10

Nikki

Oct 2, 2025

·

Stayed 2 nights

Wonderful staff, very accommodating and nice restaurants. Location was great for access. Gym is on the small side, but adequate facilities. In room AC didn't go below 19 degrees, so room was a warm. However still a great place to stay.

8

JACQUELINE

Aug 31, 2025

·

Stayed 1 night

Convenient location, free parking.

10

ANDREW

Oct 13, 2024

·

Stayed 5 nights

Overall, I really appreciated my stay at Orsett Hall Hotel.I was in the Sartoria building above the cafe - which meant that I wasn’t disturbed by any wedding events. There was a bit of a distance between my room and the car park so I made several trips to move my stuff up to where I needed. The room was very good - clean and with one or two nice touches, the bed was clean and good, there was a nice TV with Netflix, and a nicely fitted bathroom. Upon reading the ‘Guest Welcome Info’ it became clear that the estate has a great 300 year local Orsett village heritage, which includes accommodating King George VI and Elizabeth (the late Queen’s) Mother. The grumbles - the skylight in my room, intended to offer choices for daylight and ventilation was damaged and allowed some cold air and traffic noise in to the room at night while you were sleeping. I did tell reception and members of staff but it was never sorted out. Also the motion-activated lights in the bathroom tended to plunge the guest in to darkness when you didn’t need it to….as I mentioned - minor things only. Would I stay again in future? Yes, definitely. The staff overall were nice, the grounds and Hotel itself are amazing, and safely surveilled, a

10

Daniel

Mar 9, 2023

·

Stayed 2 nights

Very cozy countryside hotel within an hour of downtown London.

10

Jeanette

Apr 13, 2024

·

Stayed 3 nights

The building & grounds are both very attractive. My room was modern, spacious, light & the bed was very comfortable. I also had nice views of the gardens. The carpet & furniture in the room needed a little repair although understandable with general wear & tear. The food in Sartoria was very good & the food in the Garden Brasserie was excellent. Service was very good across the hotel with all staff being professional, friendly & helpful. I will definitely stay again. Many thanks!

8

Pamela

Sep 11, 2023

·

Stayed 1 night

The building and all its surroundings were amazing, The staff in the garden restaurant were polite and respectful. Only real fault was the entrance and exits from the grounds. We arrived in the evening, finding the entrance was a bit daunting and leaving there were no clear signs in which direction to exit.

8

Oluremi

Nov 7, 2024

·

Stayed 1 night

Was close to event

10

Steven

Mar 16, 2025

·

Stayed 1 night

A very nice hotel indeed which I would imagine because of the size of the grounds it would be even better in the summer months Great food and friendly staff Highly recommended

10

Royston

Mar 7, 2024

·

Stayed 1 night

I have stayed at Orsett before and returned because its covenant for business but more importantly its nice. The staff are brilliant and very polite so i would book again as long as the price was right because it can fluxgate and can double in costs

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Dining

Many praise tasty dinners and cooked breakfasts, with welcoming restaurant teams. Recurring issues include buffet items running out, occasional closures or limited seating, and inconsistent room service or breakfast flexibility.

Related guest reviews

8

Vineet

Mar 13, 2024

·

Stayed 1 night

We were booked into the Whelan Suite. A very large room with a separate bathroom and toilet. Extremely comfortable large bed. I would say the only things missing were glasses to drink water from. Other than that the restaurant food for evening dinner was excellent. Breakfast in the Garden Restaurant was equally of a high standard. Staff in both restaurants are polite , friendly and attentive. The only negative experience was the spa. Whilst we were there it ran out of drinking water, the staff did not make any attempt to address this as they were closing and the customers were definitely not their priority. Such a shame as absolutely all the rest of the staff were so friendly and polite.

8

Paul

Jun 26, 2023

·

Stayed 1 night

Wonderful stay but the only thing that let it down was the room service, ordered food which came Luke warm and stodgy so ended going out for a sneaky take a way apart from that it’s was another amazing stay .

10

Alan

May 19, 2025

·

Stayed 1 night

Lovely venue and gardens. Breakfast was a bit of a shame. They had run out of most items in the buffet and we had to wait for a table. They should also have proper hot water for drinks and not flasks. Overall it was a very pleasant stay with lovely rooms.

10

tracey

Sep 29, 2025

·

Stayed 1 night

Our stay was wonderful. The restaurant staff were amazing and the meal was fabulous. All staff were really welcoming. I do not think paying guests should pay to use the spa facilities however.

10

DEREK

Mar 11, 2025

·

Stayed 4 nights

Business stop over Restaurant was TOP TOP NOTCH Brilliant food Excellent hotel 10/10

8

John

May 27, 2025

·

Stayed 3 nights

I've been a regular business traveller at Orsett for the past 18 months. I think it offers very good quality and value for money, certainly when compared to the somewhat tired Premier Inn properties around Basildon that are generally more expensive. One area I've been less impressed with is the "buffet breakfast experiment" which has recently been introduced on certain days. It has a noticeable impact on the quality of the hot breakfast items, compared to the normal table services, so not a good idea in my opinion.

8

Michael Mc

Oct 23, 2023

·

Stayed 2 nights

The only thing which stopped me giving an excellent rating was on the first night there were problems in the Satoria cafe. Firstly the draught beer pub stopped working all together then the staff announced they were closing half an hour early as they needed to get prepared for the next day. A very strange business decision when the place was full of guests.

10

Annette

Jan 24, 2025

·

Stayed 2 nights

Beautiful place to stay. Friendly helpful staff, lovely room, lovely food

10

Lewis

Jun 24, 2025

·

Stayed 1 night

Friendly staff, superb surroundings with an easy to get to location. Excellent rooms with comfy beds and a superbly cooked breakfast. 11/10 well done 👍

6

Kevin

May 30, 2023

·

Stayed 1 night

Dining room not big enough for guests staying at the hotel. There were no places when we went down for breakfast and had to sit in another room. Carrying food and drink from the dining room to another room was not very practical and sitting outside on a cold day was not an option. Dining room not open on Sundays :( Charging £10 pp for each hour of use in the Spa before check-in is not something I would expect as a paying guest. The only hotel I've ever stayed in that charges its guests to use its facilities before check-in. Surely your paying guests satisfaction is worth more than the measly £10 profit you make from this?

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Orsett Hall

Prices for Orsett Hall

Monthly average prices

About this property

Location

Room options

Superior Twin Room

Superior Double Room

Suite

Executive Family Double Room

Guest reviews of Orsett Hall

Who stays here?

What guests think

Property Policies

FAQs about Orsett Hall

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