Name: Candlewood Suites Georgetown by IHG
Address: 451 North Interstate 35, Georgetown, Texas, United States of America, Georgetown, Texas, US
Price range: $68–$166 per night
Rating: 8.18

What guests think

At Candlewood Suites Georgetown by IHG, travelers frequently praise the friendly, helpful front desk and the convenience of in-room kitchens, while noting recurring issues with cleanliness, maintenance, and ongoing renovations that affect comfort and some amenities.

Rooms are often spacious with full-size fridges, but several reviews mention hard mattresses, dated or worn furniture, and noisy or faulty appliances. The location is convenient to I-35, yet multiple guests found the property hard to find or awkward to access due to signage and road layout. On-site dining is limited, with no breakfast or restaurant/bar and occasional disruptions to the usual grab-and-go options. Overall, expect a simple, self-sufficient stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations are ongoing, leaving some common areas dusty and a few features out of service. Several guests mention the lack of a public ice machine and no on-site restaurant/bar, plus occasional access or elevator issues.

Related guest reviews

4

Bryan

Aug 18, 2024

·

Stayed 3 nights

Great for blue collar workers staying weeks at a time but not good for families or single women traveling. No ice machine on the property either.

6

Nanette

Jan 17, 2024

·

Stayed 1 night

There was no parking. The beds were extremely hard and there was dirt and garbage under the beds one of the lights didn't work

6

Susan

Oct 1, 2023

·

Stayed 1 night

Usually a good place to stay but they are under a remodel so there was no place to buy any drinks or food like usual. Staff was still very nice considering they were very limited.

8

Carolyn

Jun 11, 2023

·

Stayed 2 nights

Property amd area nice. Hotel and rooms clean, staff friendly and helpful. However... Our first room #207 had wet carpet, and soap scum on the shower wall. We were promptly moved to room #208, which was clean, but the ice maker did not work, sugar/creamer container was not refilled, there were no charging ports on the room; the recliner and desk chair were pretty torn up, table chair had paint stains all over the cushion, and several of the bathroom light bulbs were out. Room def needs attn. Also, our room key cards did not work on the back or side doors. We had to walk around to the front of the bldg and were given new key cards. Over all, though, it was clean and the front desk staff were very pleasant.

4

cody

Nov 9, 2024

·

Stayed 3 nights

no ice. no bar. no restaurant. shower didnt drain. halls smells like cigarettes

8

Rhonda

Oct 31, 2023

·

Stayed 1 night

I had to walk all around the hotel from the back where I had to park my car as the card reader did not work on the back door. The hotel is undergoing some updates so that should be fixed.

10

Manuela

Sep 14, 2025

·

Stayed 1 night

We loved the full kitchen, only downside was that the icemaker didn’t work. Problem solved when the front desk gave us a bag of ice.

4

JACKIE

Nov 2, 2024

·

Stayed 1 night

Property is in bad need of cleaning and repairs. The mattress was the worst. The room was clean but the elevator was naughty and the floor had duct tape on it holding the flooring down. Just dirty

6

Martin

Oct 4, 2023

·

Stayed 1 night

Hotel is being renovated so a bit of a mess. The room was basic and smelled.

8

Jay

Oct 8, 2023

·

Stayed 1 night

From the first step inside there was dust and construction everywhere. The stairs smelled of strong pet odor and the elevators were dirty. The room itself had 3 chairs which were all very old, torn up and had stains. There was even a card in the room that stated it had been cleaned but the card itself had actual dirt and dust on it. They also had no ice or drinking water available. We do take into consideration the remodeling but it was never mentioned during the booking process and does not appear to be reflected in our payment.

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Cleanliness

Cleanliness is inconsistent: while some guests found rooms clean, others reported pests (including roaches), strong odors, stained or worn linens and furniture, and missed housekeeping tasks. Public areas sometimes felt dusty or dirty during renovations.

Related guest reviews

4

Panthro

Jul 10, 2024

·

Stayed 3 nights

Rooms need updating. Cleaning crew not effective. Room was spacious, receptionist was friendly and attentive. Linens on bed were worn. Towels had holes and were shredded. Room clearly had not been vacuumed as 17 toenails were found in front of the bed. One pass of a vacuum and this would have been a non issue. During my stay cleaning crew entered two rooms adjacent to mine to clean and never used a vacuum. If your not vacuuming... receptionist came to vacuum the toenails.

2

Carol

Oct 29, 2023

·

Stayed 1 night

When I arrived at the property the staff was super nice and welcoming. Upon entering I noticed it was under construction. There were signs saying they were improving the facility etc. When we got to our room, it was dirty. The toilet seat was broken off. The bedding was dirty. The bathroom was clearly not clean. There were hairs all over the place. There was a stain in the tub that looked to be soap residue. I called to report the toilet seat and bedding. Was brought new bedding but asked to put the dirty bedding in a baggy. I didn’t really want to touch it. I was told a work order was turned in for the toilet seat. A couple of hours later we still didn’t have a toilet seat and called back. Was then informed that the maintenance person was out due to the flu so it would not be fixed. Was offered at that point to love rooms but we were honestly too tired from traveling at that point to move. Had we been told that initially, we’d have definitely moved. It was just very frustrating all the way around. I wished I’d booked through the hotel directly so that I could get a refund. Will not ever be staying in a Candlewood Suites again.

2

alex

Sep 23, 2024

·

Stayed 2 nights

The staff was great, but once we got in the room that’s where it gets 1 star, the room is infested with roaches around the kitchenette. We went to the store to buy roach sticky pads and I wish I could post the picture of the amount of roaches were stuck on it. It definitely wasn’t worth the price I paid for and the rating is wrong, it should be rated 3 out of 10. It was definitely one of the worst hotels we have stayed in. I hope this review gets posted to help future travelers.

10

Michelle

Apr 30, 2024

·

Stayed 1 night

It was actually clean!! Loved that!!

4

Gary

Jun 3, 2024

·

Stayed 1 night

Furniture was very old and damaged. Example, desk chair was duct taped. Worse, sheet had a feces stain. Mattress was cheap and uncomfortable.

10

JAMES

Jun 20, 2024

·

Stayed 2 nights

Nice,clean property

10

James

Aug 31, 2025

·

Stayed 2 nights

Gage, the front desk clerk at check in, went above and beyond to resolve a room ready problem. The hotel was clean, updated and a relaxing place to stay. Highly recommend.

10

RICHARD

May 25, 2024

·

Stayed 2 nights

Staff was friendly. . Suites we're very clean and had everything I needed to enjoy my stay .

6

Randy

Oct 21, 2024

·

Stayed 2 nights

Roaches

8

Jay

Oct 8, 2023

·

Stayed 1 night

From the first step inside there was dust and construction everywhere. The stairs smelled of strong pet odor and the elevators were dirty. The room itself had 3 chairs which were all very old, torn up and had stains. There was even a card in the room that stated it had been cleaned but the card itself had actual dirt and dust on it. They also had no ice or drinking water available. We do take into consideration the remodeling but it was never mentioned during the booking process and does not appear to be reflected in our payment.

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AI-generated summary based on recent guest reviews

Rooms

Suites feature full kitchens and many are spacious. However, several reviews note hard mattresses, dated or worn furnishings, and intermittent issues like noisy appliances or broken recliners, with occasional noise disturbances.

Related guest reviews

6

William

May 31, 2025

·

Stayed 5 nights

Dated an noisy

8

Julie

Nov 9, 2024

·

Stayed 2 nights

Really enjoyed the layout of the room. Separate spacious sitting area with recliner (broken) and sofa bed. Nice size tv as well. Queen bedroom that had doors to close off from kitchen/sitting area. Bed was comfortable. Vanity area with seating in bedroom as well! Tv in bedroom as well. Bathroom was separate from bedroom. It was out by kitchen area. Very cold AC in both sitting area as well as bedroom. Very spacious. If all Candlewoods are set up such as this, this will be our new go to as we travel.

8

Gloria

Jun 22, 2025

·

Stayed 2 nights

The room was clean and we enjoyed the kitchen area. The full size refrigerator was really good. It was such a help to store foods that we could enjoy meals in the room. The shower was a very strange design which got water all over the bathroom floor. That wasn’t good and it was messy. We missed the tub which would have given us more options. The beds were really good and comfortable. The pillow were great and so were the linens. We had plenty of towels and washcloths which was great. Overall stay was really good. I would recommend this hotel to anyone.

6

Chrystina L

Jan 27, 2024

·

Stayed 1 night

Too much noise all night. Furniture worn, stained, or ripped.

4

Doreen

Jun 19, 2023

·

Stayed 4 nights

The refrigerator in our room was so loud we had to turn it off. Turns out the fan went out and the part had to be ordered. There was also a leak under the bathroom sink. Staff was friendly and did offer to move us to another room for the inconvenience.

8

Corina

Oct 16, 2023

·

Stayed 1 night

Hotel was clean, Priscilla at the front desk who checked me in was very nice and polite. The only problem I had was that the bed was way too hard and made it difficult for me to sleep comfortably. 😩

10

Paulette

Jun 20, 2023

·

Stayed 2 nights

Overall the property is very nice I also like the room is a kitchenette

6

riamohiko

Nov 4, 2024

·

Stayed 1 night

Office chair material was torn. Room phone not working. Remote from another room left in the room so it had to be removed before we could figure out how to use the TV on the right remote. There were no do not disturb signs to let housekeeper know we were still in the room before checkout.

6

Mary Lou

Dec 27, 2024

·

Stayed 1 night

The beds are horrible too hard and lumpy need to replace their mattress. Floors were not to clean

10

Brenda

Jun 24, 2025

·

Stayed 1 night

Very clean, great location, loved the kitchenette.

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AI-generated summary based on recent guest reviews

Service

Service draws frequent praise for friendly, professional front-desk staff who try to resolve issues. A few guests experienced miscommunication or delays, sometimes due to understaffing.

Related guest reviews

8

Norman

Aug 17, 2025

·

Stayed 1 night

Abby, the desk clerk, was very friendly and helpful. Whatever you’re paying her, it’s not enough. Great experience overall.

10

Vandell

Nov 29, 2025

·

Stayed 1 night

The staff was great! I was walking to the elevator and a gentleman asked me how my holiday was. He was so polite just like the administration was both days at different times. Clean good amenities we loved it

10

Armando

Oct 20, 2025

·

Stayed 3 nights

Room and area were peefect and i especially loved the staff. Front desk worker was sweet and kind. She even went the extra mile for me when i requested assistance. Her energy was awesome and made the stay all that much better.

10

clarissa

Jun 23, 2024

·

Stayed 1 night

Staff and front desk personnel were super helpful and knowledgeable about the area. There was a cute little baby deer in the field by the back parking area… it was also surprisingly friendly and knowledgeable about the area! Don’t let all the law enforcement cars parked in the parking lot be of concern; they are only using the parking lot as their training facility is located near by. I had a lovely stay and was allowed a late check out. <3!! =^.^=

10

Edward John

Oct 30, 2023

·

Stayed 7 nights

We were satisfied as the property met our expectations. The staff was friendly and met all our requests.

10

Brittany

Nov 16, 2025

·

Stayed 1 night

The young man at the front desk had excellent customer service. Very polite and professional. The room was nice as well. There were a couple bugs, one in the microwave ! But other than that all good.

10

Esmeralda

Nov 13, 2023

·

The receptionist at night was really nice. She attended us well and greeted us as we entered the hotel.

10

James

Aug 31, 2025

·

Stayed 2 nights

Gage, the front desk clerk at check in, went above and beyond to resolve a room ready problem. The hotel was clean, updated and a relaxing place to stay. Highly recommend.

2

dominique

Jul 20, 2024

·

Stayed 2 nights

Checked in, room smelled like someone died in it. Asked for a new room and they lied and said none was available. Went to take a shower and no hot water. Complained so they sent a maintenance man to check it. Then never said a word to me so I thought it was fixed. Went to take a shower again no hot water refuse to move me after covering water. I contacted the Better Business Bureau and they still refused to take responsibility. Sent up another maintenance guy to check the water. The maintenance man went in my room said you’re right there’s no hot water and it’s barely coming out and then told the front desk that everything was fine. Incompetent manager and staff. Finally on my 5 th day offered to change room. Walked into room to check it out and it smelled worse and lo and behold a roach on the wall. They refused to comp my room. Called Health Department and they are investigating. DO NOT WAIST YOUR MONEY! Disgusting, trash everywhere outside and on dog run. I am not done with this. I am going to continue and take this as far as I can take it including a lawyer completely unacceptable accommodations. I have been in hospitality for over 27 years and I have never experienced such discussed in my life.

2

Billy

Oct 27, 2024

·

Stayed 1 night

Tv wasn’t connected had to wait 45 minutes for someone to come fix it. Toilet float wasn’t working properly. Took 20 minutes for water to get hot in shower. Front desk person did a great job but she needs some extra help she’s doing too many roles.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-35 and the area, but several guests found the hotel hard to locate or awkward to access due to poor signage and one-way or looping roads; a few noted distance to dining.

Related guest reviews

10

Fred

Aug 12, 2023

·

Stayed 1 night

Our overnight stay was quiet and quite comfortable

8

Kyle

Feb 26, 2023

·

Stayed 1 night

The hotel is great. Staff was great. Finding it was not so easy. GPS just said I had arrived but the hotel was a Holiday Inn Express. Turns out, this hotel is basically attached to the back of the Holiday Inn. Poor signage. Fortunately we could go around the block and come in the back entrance

10

Nancy

Nov 8, 2023

·

Stayed 2 nights

convenient to I35, close to many dining options

10

Diane

Aug 27, 2023

·

Stayed 1 night

Hard to find - need sign on road.

10

devon

Oct 9, 2025

·

Stayed 3 nights

Loved the property location was perfect and the customer service was professional and much appreciated

6

Melissa

May 19, 2023

·

Stayed 2 nights

It is kind of hard to get out of.. but it was convenient to places we were going.

8

Gilberto

Feb 13, 2023

·

Stayed 2 nights

Nice location, good value

10

erika

Aug 28, 2024

·

Stayed 1 night

Nice hotel and location

4

Brandi

May 22, 2023

·

Stayed 2 nights

This hotel is in a really weird and inconvenient location. You have to do a loop every time you leave or go, depending on where you're trying to get to. Getting into the hotel is one way only. Our ice maker didn't work, and their solution was asking us to come down for a tiny bowl of ice, couldn't even bring it to our room. Also, one of our bathroom lightbulbs was on the fritz, we had to take it out. The staff seems very uneducated and confused. Overpriced for the sub par quality of the stay. Ended up leaving before the second night to stay with friends instead!! What a WASTE.

4

Regina

Jan 22, 2023

·

Stayed 2 nights

Very hard to get in and out of due to location. The most uncomfortable beds and tons of cars screetching when they miss their exit due to construction outside. Had to move rooms due to first being very unclean (and smelly). Price gouged due to sold out rooms across Georgetown. Would not recommend.

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AI-generated summary based on recent guest reviews

Dining

No breakfast is offered and there is no on-site restaurant or bar; some guests reported the usual grab-and-go options were unavailable during remodeling.

Related guest reviews

6

Susan

Oct 1, 2023

·

Stayed 1 night

Usually a good place to stay but they are under a remodel so there was no place to buy any drinks or food like usual. Staff was still very nice considering they were very limited.

2

Tabitha

May 19, 2024

·

We had no tv for half of our stay, no hot water when we went to shower, no ice machine (ice maker in room broken as well), no breakfast, and we got locked out of our room on the second day. HORRIBLE!!! I was promised a refund (which is still not sufficient for the trouble), when I tried to contact Expedia, I just went in a circle with the virtual agent. No other help offered!

4

cody

Nov 9, 2024

·

Stayed 3 nights

no ice. no bar. no restaurant. shower didnt drain. halls smells like cigarettes

6

Stacey

Oct 5, 2025

·

Stayed 1 night

No breakfast served. Uncomfortable very small bed. Could use some work and add breakfast.

8

Jay

Oct 8, 2023

·

Stayed 1 night

From the first step inside there was dust and construction everywhere. The stairs smelled of strong pet odor and the elevators were dirty. The room itself had 3 chairs which were all very old, torn up and had stains. There was even a card in the room that stated it had been cleaned but the card itself had actual dirt and dust on it. They also had no ice or drinking water available. We do take into consideration the remodeling but it was never mentioned during the booking process and does not appear to be reflected in our payment.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$88
February	$88
March	$88
April	$112
May	$98
June	$90
July	$94
August	$88
September	$108
October	$110
November	$92
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $146	17 $84	18 $96	19 $89
20 $85	21 $93	22 $97	23 $97	24 $97	25 $77	26 $77
27 $88	28 $97	29 $104	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $83	3 $97
4 $68	5 $88	6 $92	7 $100	8 $95	9 $80	10 $85
11 $85	12 $104	13 $110	14 $104	15 $117	16 $90	17 $93
18 $89	19 $104	20 $101	21 $113	22 $128	23 $143	24 $166
25 $82	26 $76	27 $76	28 $76	29 $76	30 $88	31 $81

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Georgetown by IHG

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