Name: Hilton Garden Inn Rockville-Gaithersburg
Address: 14975 Shady Grove Rd, Rockville, Maryland, United States of America, Rockville, Maryland, US
Price range: $114–$224 per night
Rating: 8.68

What guests think

At Hilton Garden Inn Rockville-Gaithersburg, travellers frequently praise the convenient location and generally friendly staff, with many noting comfortable, sometimes spacious rooms, yet several reviews highlight recurring maintenance issues, intermittent hot-water or HVAC problems, and occasional hiccups with on-site amenities.

Many guests report clean spaces and appreciate easy parking and a quiet, safe area near dining and shopping. Breakfast and bar experiences are mixed: some praise made-to-order options and bar staff, while others encounter confusing set-ups, closures or early hours, and breakfast not included. Overall, this is a practical mid-range choice; consider confirming amenity availability and room features in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is easy. Multiple reviews note elevator outages, broken ice machines, and pool or hot tub closures or poor condition; occasional bar/restaurant closures or early hours are also mentioned.

Related guest reviews

6

Selamawit

Jan 13, 2025

·

Stayed 2 nights

Me and my family decided to get away for the cold weekend, pool and stay warm in the Jacuzzi but after we got there, they told us the heat and Jacuzzi is not working and they were going to fix it but nobody did. I was disappointed my kids, didn’t get to enjoy the pool and Jacuzzi. The room was ok.

10

Matu

Dec 2, 2024

·

Stayed 2 nights

The hotel was beautiful! Everything was nice &’clean, the day staff was very nice. The night staff with all of the tattoos was not especially friendly. The older lady was though, she definitely made up for everything. The only thing disappointing was the breakfast was not included. It was good though. Also kind of annoying the pool staff seemed to wait until a busy period everyday to put chemicals in the pool, I was wondering why they couldn’t do it after the pool closed. Anyway, the cleaning staff was wonderful, very nice staff all around. Loved the hotel.

8

Mark

May 17, 2025

·

Stayed 1 night

Only one elevator worked. The ice machine on our floor (5) did not work. Otherwise, everything else was fine.

4

Siavosh

Oct 22, 2023

·

Stayed 3 nights

Elevator was down for three days Room was not cleaned and I was not told to inform the staff for cleaning Cart to carry my suitcases was broken TV was not working and we had to get the staff to fix it

6

Matthew

Jul 21, 2025

·

Stayed 3 nights

No freezer, fridge was small and barely kept anything cold. Ice machine never worked on the 5th floor. Maids went past my do not disturb sign while I was working. The did change the bed qnd towels but I had all those things how I wanted them only to come back to have to do more work at the hotel to get things back how I had them. The hotel next door is much better but the price is over 400 a night to stay there. This was over 200 and couldn't have simple things like a freezer, ice and not being disturbed. The window opened which is nice. I like a hotel with available fresh air. It is very clean as well. The $17 breakfast is the same as free breakfast offered at any other hotel. Skip that for sure.

6

Stanley

Nov 22, 2023

·

Stayed 1 night

I booked this through Expedia and when I checked in the front desk clerk confirm that but yet Hilton billed me double for this room, so Expedia billed me and so did Hilton and now the Hilton is telling me it’s gonna take seven days before I get a credit on my credit card The overall facilities were fine. Unfortunately the elevators were all broken, which I find hard to believe but they had a large group of kids staying there so more than one elevator was out of service, and I had to drag my three bags up for flights of stairs. it’s not a big deal, but when I called downstairs to ask for an additional blanket, they wanted me to come back down and get it myself, thank you anyway for your service

4

Scott

Nov 21, 2023

·

Stayed 2 nights

Both elevators were out of operation.

6

Lorena

Jun 8, 2025

·

Stayed 1 night

The hotel was nice but the pool was old and it didnt look clean

10

Joseph

Nov 11, 2024

·

Stayed 2 nights

Everything was great. Hot tub wasn’t working properly, but it wasn’t a deal breaker.

10

Richard

Aug 30, 2025

·

Stayed 1 night

Easy parking for my car and the 6x12 haul trailer that I was towing.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms and public areas, yet several mention issues such as dirty rooms or hallways, mold or stains, and a single report of a bug.

Related guest reviews

10

Georgia

Jun 23, 2024

·

Stayed 1 night

Room was clean and in good condition. Would definitely return!!

10

Anna

Feb 18, 2023

·

Stayed 2 nights

The location is good, it is convenient to walk to the supermarket and restaurant for a few minutes. However, there are dirty marks on the pillowcase …

10

Cynthia

Jul 2, 2025

·

Stayed 3 nights

Very beautiful and clean property. Spacious rooms and welcoming staff

4

Annika

May 29, 2025

·

Stayed 2 nights

Thre was a hug bed bug in the bathroom. I did not see any in our bed and we were not bitten. The carpets are dark and feel weird. I'm very surprised this is an unrenovated Hilton Grand Vacation location. It is definitly time for upgrades. The heat was not working properly either. I wont stay at this location again until some changes are made.

10

Tonya

Oct 31, 2024

·

Stayed 1 night

As always with a Hilton stay, a relaxed, clean and friendly place to stay when away from home

10

Sharon

Oct 5, 2025

·

Stayed 2 nights

Room was clean. I felt safe in ghe area aroundthe hotel.

2

SAMANTHA

Oct 18, 2024

·

Stayed 1 night

I requested a quiet room, and they put me in one facing the noisy HVAC outside and right next to the ice maker. No towels and no soap. Room wasn't clean. I tried twice to address the issues and staff did nothing to resolve it and didn't seem to care. When I asked to talk to a manager I was told no manager available.

4

Stacy

Feb 7, 2024

·

Stayed 2 nights

Water lukewarm at best, no one every cleaned my room, stain in the toilet, mold on the shower. Rooms need to b updated.

2

nichole

Aug 5, 2024

·

Stayed 4 nights

Everything was dirty. Hallways smells. No toilet paper in bathroom. Noisy. Dirty

10

Richard

Nov 3, 2024

·

Stayed 1 night

Clean, well run

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable with good beds, but some are small or dim, and several guests experienced hot-water or heating/AC problems, noise in certain locations, or limited storage such as no closet.

Related guest reviews

6

Brooke

Nov 28, 2025

·

Stayed 2 nights

The 7am fire alarm was a startling way to wake up. Our room was clean but small and AC unit was not in good condition. Registration desk staff was courteous and efficient. Breakfast area set-up was confusing with offering both a menu and buffett. Additional signage would have been helpful. It also would have been nice to have the bar open on Thursday evening as options were limited outside of the hotel.

6

Nibia

Dec 30, 2024

·

Stayed 3 nights

The stay was disappointing because of the lack of hot water in bathroom, both vanity and very little in shower. I notified front desk the first night and was told that a technician would come to room and no one ever arrived. There was no follow to my complaint. Upon checking out I mentioned my disappointment.

8

Lora

Dec 26, 2024

·

Stayed 2 nights

Overall, a good experience. Room was clean and beds comfortable. Oddly, there was no closet nor other options for hanging coats or clothes.??? Breakfast buffet had basic options. Good scrambled eggs and bacon but subpar coffee. All personnel were pleasant and helpful. Would return.

2

Jon

Sep 13, 2024

·

Stayed 1 night

Started my morning with a cold shower to which the front desk said " yeah i heard others say that, have a good day"

6

Manju

Nov 7, 2023

·

Stayed 2 nights

average room . heater not working properly

10

GAMAL

Aug 2, 2025

·

Stayed 1 night

Very spacious and comfortable room; very friendly staff.

10

Thu

Sep 26, 2024

·

Stayed 1 night

Bed was extremely comfortable.

10

Stacie

Apr 19, 2025

·

Stayed 1 night

Beautiful hotel! Checked in easily on the app. Our room was very spacious. The beds were extremely comfortable. Would recommend!

6

William

Dec 31, 2022

·

Stayed 1 night

10 p.m. check-in left a lot to be desired. Night clerk talked softly behind plexiglass and was difficult to hear/understand; lacked energy; gave incorrect directions to find room; hotel's markings for room location were inadequate. Room was located with a common wall to the restaurant prep area . . . banging noises from 5 a.m. on. Day clerk said we should have asked for a room on an upper floor - like it was our fault. Disappointed experience.

8

Elizabeth

Dec 10, 2025

·

Stayed 1 night

Room was nice but very dark - too little light

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with efficient check-in, yet multiple reviews cite rude or unresponsive interactions, poor follow-up on requests, billing problems, and no manager available.

Related guest reviews

10

OLUFOLAKE

Dec 18, 2024

·

Stayed 2 nights

The staff especially were nice especially the restuarant staff.

6

Nibia

Dec 30, 2024

·

Stayed 3 nights

The stay was disappointing because of the lack of hot water in bathroom, both vanity and very little in shower. I notified front desk the first night and was told that a technician would come to room and no one ever arrived. There was no follow to my complaint. Upon checking out I mentioned my disappointment.

10

Richard

Aug 13, 2025

·

Stayed 1 night

Hotel staff were very courteous and accommodating.

10

Deren

Sep 16, 2025

·

Stayed 1 night

We arrived earlier than expected for our reservation and they were able to check us in quickly without any hassle. This allowed me to make my work appointment with plenty of time while my family was able to get some rest.

6

Kamran

Oct 28, 2024

·

Stayed 1 night

Check in experience was terrible initially got the room on 2nd floor next to elevator once reached 2nd floor entire floor was smelling weeds when got back to front desk been told that’s all I can give you like we were not customer he was giving us favor to give room when I asked for manager he said no manager on property. He changed the room after I got upset that I am a customer and paid for the room not asking favors

10

dorarette

Jun 5, 2024

·

Stayed 2 nights

Front desk staff were very friendly & personable! Made me feel welcome the moment I walked in the door! Thank you!

4

Michael

Feb 3, 2025

·

Stayed 2 nights

Hotel was fine but concierge was a little rude

2

SAMANTHA

Oct 18, 2024

·

Stayed 1 night

I requested a quiet room, and they put me in one facing the noisy HVAC outside and right next to the ice maker. No towels and no soap. Room wasn't clean. I tried twice to address the issues and staff did nothing to resolve it and didn't seem to care. When I asked to talk to a manager I was told no manager available.

10

Sam

Aug 31, 2025

·

Stayed 1 night

It’s very convenient for dining, shopping with a walking distance. And more importantly, the staffs are very professional, pleasant and very helpful.

4

James

Jun 9, 2024

·

Stayed 4 nights

Waited more than an hour for the staff to come and show us how to make use of the in room safe box. Never show up with excuses that some was on their way but not responsible for no show. No apologies. We finally gave up.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised as convenient and walkable to restaurants and shops, with easy access to DC and highways; several guests also felt the area was quiet and safe.

Related guest reviews

8

Kevin

Jul 6, 2025

·

Stayed 1 night

Great location at a great price.

10

Jaye

Nov 13, 2023

·

Stayed 1 night

I had a wonderful stay at this Hilton while I was visiting a friend who was unexpectedly in the hospital. It's a nice 10 minute walk to the hospital as well as many shops and restaurants, so I didn't have to drive anywhere. Breakfast was great but wish it was included. Staff was wonderful, and DJ really helped me out when I asked. Would recommend to anyone.

10

Rachael

Oct 14, 2024

·

Stayed 2 nights

Great location, very clean, good breakfast and bar. Close to shopping and lots of great restaurants. Easy self-parking on site.

10

Sharon

Oct 5, 2025

·

Stayed 2 nights

Room was clean. I felt safe in ghe area aroundthe hotel.

10

Lorraine

Jul 29, 2023

·

Stayed 1 night

Great location!

10

Jennifer

Nov 13, 2024

·

Stayed 4 nights

Loved the hotel and location. Easy drive to any where you want to go. Quiet rooms and friendly and helpful staff. Will stay again when in i travel there again

10

Sam

Aug 31, 2025

·

Stayed 1 night

It’s very convenient for dining, shopping with a walking distance. And more importantly, the staffs are very professional, pleasant and very helpful.

10

Denise

May 8, 2025

·

Stayed 3 nights

Nice property located in downtown Rockville easy access to DC

10

Sam

Jul 9, 2023

·

Stayed 1 night

It’s quiet, safe and convenient where restaurants and shopping are walking distance.

10

Otoniel

Mar 4, 2025

·

Stayed 1 night

Conveniently located

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and bar receive mixed feedback: some praise made-to-order options and bar service, while others find breakfast not included or poor value, encounter confusing set-ups, or face closures and early hours.

Related guest reviews

6

Brooke

Nov 28, 2025

·

Stayed 2 nights

The 7am fire alarm was a startling way to wake up. Our room was clean but small and AC unit was not in good condition. Registration desk staff was courteous and efficient. Breakfast area set-up was confusing with offering both a menu and buffett. Additional signage would have been helpful. It also would have been nice to have the bar open on Thursday evening as options were limited outside of the hotel.

10

Zakiyah

Oct 6, 2024

·

Stayed 2 nights

Hotel is very tidy and staff were amazing! Katie at the bar was great!

10

Matu

Dec 2, 2024

·

Stayed 2 nights

The hotel was beautiful! Everything was nice &’clean, the day staff was very nice. The night staff with all of the tattoos was not especially friendly. The older lady was though, she definitely made up for everything. The only thing disappointing was the breakfast was not included. It was good though. Also kind of annoying the pool staff seemed to wait until a busy period everyday to put chemicals in the pool, I was wondering why they couldn’t do it after the pool closed. Anyway, the cleaning staff was wonderful, very nice staff all around. Loved the hotel.

10

Rachael

Oct 14, 2024

·

Stayed 2 nights

Great location, very clean, good breakfast and bar. Close to shopping and lots of great restaurants. Easy self-parking on site.

10

John

Mar 7, 2023

·

Stayed 1 night

The breakfast restaurant where you can get eggs and bacon made to order. Inexpensive and the service was great!

6

Matthew

Jul 21, 2025

·

Stayed 3 nights

No freezer, fridge was small and barely kept anything cold. Ice machine never worked on the 5th floor. Maids went past my do not disturb sign while I was working. The did change the bed qnd towels but I had all those things how I wanted them only to come back to have to do more work at the hotel to get things back how I had them. The hotel next door is much better but the price is over 400 a night to stay there. This was over 200 and couldn't have simple things like a freezer, ice and not being disturbed. The window opened which is nice. I like a hotel with available fresh air. It is very clean as well. The $17 breakfast is the same as free breakfast offered at any other hotel. Skip that for sure.

6

Erica

Jun 27, 2024

·

Stayed 1 night

The gym was okay except the one mat they have is ripped, thin and disgusting. They also have no matching dumbbells bellow 15 pounds. The front desk was pretty cold and rude, and the restaurant was closed due to a pipe bursting. Of course, those things happen, but guests should have been offered either a discount. The reason I poked that place was because it has a restaurant.

8

Sujata

Jun 8, 2025

·

Stayed 2 nights

The staff at the front desk were very friendly and helpful. I did not like the staff in the restaurant in the morning for breakfast. Their behaviour lacked basic courtesy.

10

Susan

Sep 14, 2023

·

Stayed 3 nights

Was close to my daily destination, driving and parking was good Wish nice bar/restaurant was open a little bit later than 9pm

10

Corey

Jun 3, 2023

·

Stayed 1 night

Great check in experience. Awesome dining inside the hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$106
March	$142
April	$154
May	$174
June	$167
July	$156
August	$123
September	$138
October	$144
November	$135
December	$107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $115	3 $131
4 $114	5 $132	6 $132	7 $145	8 $141	9 $162	10 $168
11 $114	12 $141	13 $161	14 $150	15 $141	16 $149	17 $143
18 $122	19 $150	20 $211	21 $224	22 $159	23 $161	24 $140
25 $114	26 $167	27 $169	28 $182	29 $134	30 $123	31 $144

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $160	18 $115	19 $116
20 $115	21 $179	22 $172	23	24	25 $115	26 $125
27 $131	28 $157	29 $166	30 $160

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

King Bed Evolution Room

Room, 1 King Bed (Drinks & Snacks)

Two Queens Evolution Room

Suite, 1 King Bed

Two Queen Beds, Accessible

Suite, Accessible

Room, Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Rockville-Gaithersburg

Have a question?

Prices for upcoming dates