Name: Holiday Inn Express Florence Northeast by IHG
Address: 180 Etta Gray Street, Florence, Alabama, United States of America, Florence, Alabama, US
Price range: $118–$251 per night
Rating: 8.68

What guests think

At Holiday Inn Express Florence Northeast by IHG, travelers frequently praise clean, comfortable rooms, friendly staff, and a convenient location near restaurants and shopping, with many enjoying the varied hot breakfast and quiet stays.

Ongoing renovations are noted across reviews, sometimes bringing dust, closed or limited facilities, early-morning construction noise, and occasional missing fixtures like closets. A few guests reported room issues such as humidity or temperature swings, noise from adjacent areas, dated bathrooms, or minor maintenance and Wi-Fi problems. A practical stay with good basics; verify current renovation impacts before you go.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations are ongoing, leading to dust, early work, and occasional closures or limited access to some areas, though some rooms and spaces are newly updated. Pool feedback is mixed, with a nice pool/hot tub noted alongside closures or an unheated pool.

Related guest reviews

10

Jason

Apr 30, 2023

·

Stayed 1 night

Property was under constructions and renovation which we were unaware of. Sunday morning and there were multiple rooms being worked on around ours. Otherwise nice stay

10

karla

Jun 7, 2025

·

Stayed 2 nights

We had no problems other then the pool not being heated.

10

Donald

May 9, 2023

·

Stayed 1 night

They are remodeling at present however the room that we were in was newly remodeled , roomy and quite nice. It is what you would expect at a Holiday Inn express. Breakfast was as usual, whatever you needed it was there. Great staff!

4

Kaneka

Mar 16, 2023

·

Stayed 1 night

The amount of things closed down during this renovation 😡 they should just close the entire hotel until the renovation is complete. Don’t think about sleeping in, the “renovation “ works started at 8 am. Worse hotel ever

8

Linda

Jul 16, 2023

·

Stayed 1 night

Property is currently being renovated. However, it still looks nice. We stayed in room 231 & the TV was not working well. Otherwise, everything was fine!!

10

Sharon

May 13, 2023

·

Stayed 1 night

They are remodeling, so some construction was going on, but it was not intrusive or noisy. Staff were friendly and helpful.

4

Bette

Mar 20, 2023

·

Stayed 1 night

Motel was being renovated…. Dust covering everything…..afraid to breathe or eat there…..& price was OUTRAGEOUS considering the physical shape of the place…… We will not stay at a Holiday Inn again in the future…..EVER

10

Sandy

Nov 23, 2024

·

Stayed 1 night

All of the staff are so friendly and welcoming. The lady that does breakfast (I wish I had gotten her name) was amazing! She was so friendly and helpful. She taught my grandson how to make his own pancakes. The bed was sooo comfortable. The room was clean. Everything smelled clean. The pool was closed for maintenance. There was some road noise Friday night but it is near a busy road. Plenty of restaurants extremely close.(Hence the busy road and it is a college town so expected road noise). Big variety for breakfast..eggs, sausage, biscuits, gravy, pancakes, cereal, fruit, yogurt,etc. I recommend and would definitely stay here again.

10

andrea

Sep 15, 2023

·

Very nice hotel. Pool & hot tub were lovely. Best breakfast of the trip, clean & well maintained. Friendly front desk staff. Many good restaurants near by. Excellent bedding and air conditioner worked to perfection.

6

ANDY LEWIS

Jan 14, 2024

·

Stayed 1 night

Our hotel room and bathroom were clean, but the common areas and hallways were dirty. The lobby and rooms were under construction for remodeling.

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Cleanliness

Many guests found rooms and the property very clean, often praising housekeeping. Some reported lapses, including smoke odors, dirty common areas, or missed details like unclean linens.

Related guest reviews

4

David

Sep 10, 2023

·

Stayed 1 night

They checked me in the accessible room. There were no towels, no soap or shampoo and the handicapped shower wand did not work. The room smelled of cigarettes. I sprayed my cologne trying to mask the odor as I checked in at 11:45 pm and was exhausted. I woke up the next morning with a migraine and wheezy breathing. I am allergic to cigarettes. I medicated and left. Horrible. Room 134 needs to be cleaned and repaired.

4

Ryan

May 11, 2025

·

Stayed 1 night

The stay was average bit my sheets and pillows smelled like smoke

10

KATHLEEN

Aug 16, 2025

·

Stayed 1 night

Nice front desk people. Room was super clean and very comfortable!

10

amber

Mar 21, 2025

·

Stayed 2 nights

It’s was a great stay. Bed was very comfortable, the entire Hotel was very clean and staff was friendly and helpful.

4

Jean

Aug 22, 2023

·

Stayed 1 night

Everything was okay except when my friend went to go to bed, and there were chocolate ding dong wrappers in the sheets. There is no way that could have been in there if the sheets were changed. We went down to the front desk and they gave us new sheets to change the bed. There was also a very strong weed smell on our floor, luckily it didn’t permeate into the room.

10

Charles

Dec 5, 2024

·

Stayed 1 night

Comfortable bed, very clean.

10

Holly

Nov 23, 2025

·

Stayed 1 night

The room was clean as was the entire hotel.

6

Bob

Aug 17, 2024

·

Stayed 3 nights

Mostly clean. Seemed understaffed. Desk clerk always looking at phone in back.When we told him about a spill in the elevator in the afternoon/evening, said he couldn’t do anything about it, he was alone. Breakfast was ok, room seemed to be newly renovated but some fixtures weren’t there- we were told they hadn’t arrived. Have had better stays for less money.

6

ANDY LEWIS

Jan 14, 2024

·

Stayed 1 night

Our hotel room and bathroom were clean, but the common areas and hallways were dirty. The lobby and rooms were under construction for remodeling.

10

Amy

May 27, 2025

·

Stayed 3 nights

Great location, clean and nice size rooms. Friendly staff. Housekeeping is very nice and does a great job. We plan on staying here every time we come down. Highly recommended!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with some newly updated. Reported drawbacks include humidity or temperature swings, noise from above or halls, missing or dated features (e.g., no closet or USB ports), and occasional TV or Wi-Fi issues.

Related guest reviews

10

Brittany

Dec 17, 2023

·

Stayed 1 night

The rooms was amazing and exceeded my expectations for the price I paid. Everyone we encountered was friendly and well mannered. Couldn’t hear what was going on in the other rooms which was a plus

8

Linda

Jul 16, 2023

·

Stayed 1 night

Property is currently being renovated. However, it still looks nice. We stayed in room 231 & the TV was not working well. Otherwise, everything was fine!!

8

John

Sep 30, 2023

·

Stayed 1 night

Hotel sign stated that they were under renovation. Upon entering our room, it was very clean. Staff was very polite and helpful. Only issue was that upon entering our room, there was no place to hang clothes. There was no closet or cabinet in which to hang a dress or suit. This may have been due to the renovation. We ended up setting up the ironing board and hanging our clothes around it. There was a two drawer dresser so there was some clothes storage, just no place to hang longer clothes. This is a very minor complaint, and I would be happy to stay here again..

6

Nicholas

Aug 18, 2025

·

Stayed 2 nights

This is a good stay if you are looking for somewhere to stay near Florence area. Close to downtown and very close to retail stores and restaurants. The only downside about this is that the room we stayed in was not well ventilated and it was pretty muggy and humid in our room during our stay.

10

Leone

Nov 3, 2024

·

Stayed 1 night

Beautiful property. Very clean and the rooms were spacious and modern. Comfortable beds. Pillows were very comfortable too. Loved the DOVE products in the bathroom. Breakfast was beautiful. Would definitely recommend staying at this property. Very convenient to Eateries like Panda, McDonalds, Outback Steakhouse.

8

Carrie B

Oct 29, 2023

·

Stayed 2 nights

Upgraded to a king due to construction. Very quiet. Nice room. Great breakfast. Only trouble was WiFi and tried to call front desk many times to see if they could help but got busy signal every time.

8

Molly

Aug 8, 2025

·

Stayed 2 nights

The rooms are spacious and I liked the quality of the covers on the bed. The free breakfast had many options and there's a fresh ground coffee machine in the lobby you can use anytime. The cleaning staff was very kind and gave me a bar of soap to use because I didn't want to use the dispensers. It's in a location with a lot of chains, close to a WalMart, not super picturesque but convenient.

8

James or Aimee

Apr 21, 2024

·

Stayed 1 night

Recommend staying on top floor if you want to sleep. Floors are not quiet and we heard walking in the hall and above us all night! Hotel is in process of being remodeled so I was disappointed for price I paid.

10

Robert

Mar 1, 2025

·

Stayed 1 night

Quick and efficient. Room temperature was hard to regulate. Seemed either cold or hot but not between.

6

CARLO

Sep 16, 2023

·

Stayed 1 night

Needs updating. Was expecting usb charge ports in the room and there were none.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth check-ins mentioned. Some guests encountered slow or unavailable service and occasional rudeness or check-in delays.

Related guest reviews

10

Carrie

Oct 19, 2024

·

Stayed 1 night

Everything was great except the guy who checked us in. He was very rude.

10

Kris

Dec 27, 2023

·

Stayed 2 nights

Staff was extremely helpful and went out of their way to make sure our stay was perfect. Hotel was very clean. Great experience, we will definitely be staying here again.

6

Ronald

Mar 20, 2023

·

Stayed 1 night

Check in took way too long. Staff said it was because Expedia did not charge $25 incidental charge. For this, we had to wait 30 minutes while staff was in the phone walking her through the process.

10

Cynthia

Sep 7, 2025

·

Stayed 1 night

Very easy check-in. Friendly staff.

10

james

Sep 7, 2024

·

Stayed 3 nights

The location is great and the staff was very friendly and helpful. This location is pretty good too.

2

Madison

Jul 17, 2023

·

The general manager at this location is VERY RUDE. The only people who work here that are pleasant is the house keeping & the front desk staff I encountered were nice, but the general manager was awful! I don’t know if he’s prejudice or what the issue was, but he gave us so many problems! Calling our room accusing us of things that we hadn’t even done. Basically offered us a refund for us to checkout FOR NO REASON! We felt very judged.

10

Frank

Jun 30, 2025

·

Stayed 1 night

One night stay. Safe, quick check in, friendly staff.

6

Bob

Aug 17, 2024

·

Stayed 3 nights

Mostly clean. Seemed understaffed. Desk clerk always looking at phone in back.When we told him about a spill in the elevator in the afternoon/evening, said he couldn’t do anything about it, he was alone. Breakfast was ok, room seemed to be newly renovated but some fixtures weren’t there- we were told they hadn’t arrived. Have had better stays for less money.

10

Judith

Oct 22, 2023

·

Stayed 2 nights

Staff was very helpful. Breakfast was varied and excellent. Rooms were sizable, well appointed and clean. Nothing negative to note.

2

Eric

Jan 22, 2024

·

The property is under renovation but it was never mentioned until the night before we arrived. And it only mentioned business center but it turned out the lobby too. The room heating unit is noisy, and elevator. The soundproof is not good. And the worst is it never mentioned anywhere that the hotel is used as shelter. Stuff is hard to find. We and other customers waited for 20 mins for front desk staff showed up

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Location

Convenient location near restaurants, shopping, and local attractions like downtown and UNA. Handy for getting around the Florence area.

Related guest reviews

10

Karen

Jun 17, 2025

·

Stayed 1 night

Nice place to stay and in a great location

8

Mary

Mar 20, 2024

·

Stayed 1 night

Great location

6

Nicholas

Aug 18, 2025

·

Stayed 2 nights

This is a good stay if you are looking for somewhere to stay near Florence area. Close to downtown and very close to retail stores and restaurants. The only downside about this is that the room we stayed in was not well ventilated and it was pretty muggy and humid in our room during our stay.

10

Dale

May 15, 2023

·

Stayed 1 night

It was in a great location.

10

james

Sep 7, 2024

·

Stayed 3 nights

The location is great and the staff was very friendly and helpful. This location is pretty good too.

10

George

Sep 12, 2023

·

Stayed 2 nights

Hotel is in a convenient location. Service is great.

10

Jasmine

Dec 20, 2024

·

Stayed 1 night

Nice hotel with fridge and microwave . Has a steakhouse in front of it and near many other restaurants. Was in town for an UNA graduation. I highly recommend.

10

Derrick

Feb 8, 2025

·

Stayed 1 night

We were in town for a day. Nice hotel, we would stay here again. Several restaurants and shopping centers nearby. Pleased!

8

Molly

Aug 8, 2025

·

Stayed 2 nights

The rooms are spacious and I liked the quality of the covers on the bed. The free breakfast had many options and there's a fresh ground coffee machine in the lobby you can use anytime. The cleaning staff was very kind and gave me a bar of soap to use because I didn't want to use the dispensers. It's in a location with a lot of chains, close to a WalMart, not super picturesque but convenient.

10

Amy

May 27, 2025

·

Stayed 3 nights

Great location, clean and nice size rooms. Friendly staff. Housekeeping is very nice and does a great job. We plan on staying here every time we come down. Highly recommended!

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Dining

Breakfast earns frequent praise for variety and hot options, including pancakes and lobby coffee. A few guests noted early closing times or low stock near closing, while others found it average.

Related guest reviews

8

Greg

May 7, 2024

·

Stayed 1 night

Hotel was good, very clean and quiet. Good location to restaurants and the mall. Only problem we had was they ended breakfast at 9 am so we missed it

6

Heather

Jun 3, 2024

·

Stayed 1 night

Clean Room, bed was ok. Pillows were uncomfortable, flat. Breakfast was nothing special.

10

Leone

Nov 3, 2024

·

Stayed 1 night

Beautiful property. Very clean and the rooms were spacious and modern. Comfortable beds. Pillows were very comfortable too. Loved the DOVE products in the bathroom. Breakfast was beautiful. Would definitely recommend staying at this property. Very convenient to Eateries like Panda, McDonalds, Outback Steakhouse.

8

Karen

Feb 4, 2024

·

Stayed 1 night

I liked the fact there were lots of restaurants in the area and the community looked clean. I did not like that the breakfast was over at nine on Sunday morning. Also, the hallways to get to the elevators is very narrow. We did have an issue with the sink in the bathroom not draining; however, the front desk man had it repaired in no time!

2

Chad

Oct 27, 2023

·

Stayed 1 night

WORST Holiday Inn, in the nation. Under construction so very loud, couldn’t check in on time so when we were able had to wait for 30 other people and 1 hour past normal check in time. Went to breakfast at 8:50 and they were already cleaned out and juice machine was shut off. Employees here do not care.

10

Judith

Oct 22, 2023

·

Stayed 2 nights

Staff was very helpful. Breakfast was varied and excellent. Rooms were sizable, well appointed and clean. Nothing negative to note.

8

Molly

Aug 8, 2025

·

Stayed 2 nights

The rooms are spacious and I liked the quality of the covers on the bed. The free breakfast had many options and there's a fresh ground coffee machine in the lobby you can use anytime. The cleaning staff was very kind and gave me a bar of soap to use because I didn't want to use the dispensers. It's in a location with a lot of chains, close to a WalMart, not super picturesque but convenient.

10

Robbie

Oct 14, 2025

·

Stayed 1 night

I really enjoyed the pancake machine. It was fun to watch and the pancakes tasted good.

10

Sandy

Nov 23, 2024

·

Stayed 1 night

All of the staff are so friendly and welcoming. The lady that does breakfast (I wish I had gotten her name) was amazing! She was so friendly and helpful. She taught my grandson how to make his own pancakes. The bed was sooo comfortable. The room was clean. Everything smelled clean. The pool was closed for maintenance. There was some road noise Friday night but it is near a busy road. Plenty of restaurants extremely close.(Hence the busy road and it is a college town so expected road noise). Big variety for breakfast..eggs, sausage, biscuits, gravy, pancakes, cereal, fruit, yogurt,etc. I recommend and would definitely stay here again.

10

andrea

Sep 15, 2023

·

Very nice hotel. Pool & hot tub were lovely. Best breakfast of the trip, clean & well maintained. Friendly front desk staff. Many good restaurants near by. Excellent bedding and air conditioner worked to perfection.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$130
February	$150
March	$153
April	$153
May	$155
June	$172
July	$164
August	$155
September	$161
October	$173
November	$155
December	$127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $214	3 $220
4 $251	5 $172	6 $168	7 $169	8 $154	9 $151	10 $155
11 $134	12 $220	13 $201	14 $205	15 $161	16 $182	17 $183
18 $118	19 $152	20 $157	21 $153	22 $149	23 $185	24 $185
25 $118	26 $133	27 $125	28 $137	29 $134	30 $184	31 $187

Holiday Inn Express Florence Northeast by IHG

Prices for Holiday Inn Express Florence Northeast by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

Suite, 1 King Bed, Accessible (Comm, Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Suite, 1 King Bed

Standard Room, 1 King Bed

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Guest reviews of Holiday Inn Express Florence Northeast by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Florence Northeast by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $188
20 $149	21 $189	22 $189	23 $187	24 $157	25 $185	26 $185
27 $131	28 $179	29 $209	30 $181