Name: Comfort Suites Florence Shoals Area
Address: 140 Matthew Paul Court, Florence, Alabama, United States of America, Florence, Alabama, US
Price range: $95–$237 per night
Rating: 8.63

What guests think

At Comfort Suites Florence Shoals Area, travelers consistently praise friendly staff, clean and comfortable rooms, and a convenient location near restaurants, shopping, and UNA, while recurring complaints focus on the indoor pool and hot tub being closed or poorly communicated.

Breakfast is frequently praised as hot and satisfying, though several guests wanted more or healthier choices and noted occasional service lapses. Rooms are comfortable, but reports of thin walls, upstairs noise, and occasional maintenance problems like nonworking TVs or showers, warm AC, or slippery floors appear in some stays. Overall, this is a practical base for visiting the Shoals.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests often found the indoor pool and hot tub closed, and some felt this was not clearly communicated. Parking was frequently described as ample and well lit.

Related guest reviews

6

Michelle

Apr 4, 2024

·

Stayed 1 night

Offered an indoor pool. When we got there they said it was closed. The only reason we got the room was for the indoor pool.

6

Todd

Jul 12, 2025

·

Stayed 1 night

Everything was great except for the pool being closed in the middle of the summer. The only reason fur selection this hotel is because it offered a nice pool. But it was closed. My wife and I were on a no phone unwind weekend.

8

Amber

Jul 22, 2025

·

Stayed 1 night

When checking in we found out that the pool was closed which is why we booked there in the first place.

10

Theresa

Sep 5, 2025

·

Stayed 3 nights

Clean room, friendly staff, and comfortable! Only thing was, the pool was closed due to repairs at the time of our stay.

2

Michael

Sep 5, 2025

·

Stayed 1 night

I called the hotel before booking this property to ask if the hot tub was in working order and was told that it was. Checked in and it was out of order. I booked day of stay, so could not get a refund. I was highly disappointed

2

Kester

Oct 11, 2025

·

Stayed 1 night

Pool was out and wasn’t advertised, especially for the cost of the stay. Also, breakfast service was horrible as the attendant was more worried about taking several more breaks than getting more food for the guests. Atrocious hotel.

10

Barry

Apr 10, 2024

·

Stayed 2 nights

Great place to stay. Breakfast was top notch and very clean. Wish they would get the pool fixed… it’s been 2 years now.

10

People First

Jun 3, 2024

·

Stayed 1 night

very nice place and it had been recently updated. the only negative i can even think of was the fact that we booked this place because it had an indoor pool and when we checked it, we were told it was closed. it was not listed on the website that we saw so that was a let down for us.

10

Sandy

Nov 15, 2025

·

Stayed 1 night

The hotel smells clean and fresh when you walk in and throughout. The staff were very friendly, courteous, and helpful at check in and out. The room was spacious, very clean, quiet, and comfortable. Bathroom was very clean with plenty of towels. Breakfast was eggs, sausage, biscuits, gravy, yogurt, cereal, oatmeal(instant), pastries, etc. Breakfast was hot and delicious with a very friendly attendant. Parking lot is well lit and plenty. No road noise even though it is in town. Many restaurants close by. Perfect location to get to the stadium. I am completely over satisfied. I definitely recommend this place.

6

Bruce A Deborah

Nov 7, 2025

·

Stayed 1 night

Upon check in there was note at the front desk the pool & hot tub were down which was the reason for our choice to stay here! If you opened amenities tab it did say at the very bottom they were out of service! It should be stated on the face page not hidden at the end! We got into our room and there was no TV remote we moved furniture to look under and behind to only find out how long it had been since the room was properly cleaned! We ask the front desk for a remote and the only one they had would not work properly it wouldn’t turn the volume down or the TV off or change the channels properly we were told Sorry Just not acceptable

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Cleanliness

Rooms are frequently described as very clean. However, several guests mentioned hallway or lobby odors, occasional pests and a dirty tub, and needing to request extra bathroom supplies or housekeeping.

Related guest reviews

8

Michael

Feb 15, 2025

·

Stayed 1 night

Cleanest room we’ve had in years. Delicious breakfast. Friendly attendants.

10

Allison

Sep 13, 2025

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Stayed 1 night

The hotel was super clean. The staff was very friendly.

4

Stanley

May 26, 2025

·

Stayed 2 nights

Bedbugs and an indoor pool that I was told had been closed for five years. Otherwise clean and quiet.

6

Barbara

Jun 9, 2025

·

Stayed 3 nights

I have always enjoyed my stays at comfort inn and suites. But this time I was disappointed that the pool was closed. The bathtub in my room was dirty! There were partial rolls of toilet tissue in the bathroom! There 3 ladies staying in the room and I had to go back down to the desk to request additional bathroom supplies

4

Michael

Sep 10, 2023

·

Stayed 2 nights

The pool and hot tub were closed. This should have been advertised. It is the only reason I chose this hotel. There was also a live roach in the bathroom when we walked in.

2

Angelique

Oct 20, 2024

·

Lipstick on a pig comes to mind. It appears that something\'s were replaced to"update" the whole place, other things simply painted over or glued in. The iron was attached to flat end of the ironing board, making it where I only had the pointy end to try iron a long sleeved dress shirt and dress pants. The room had a very musty smell upon arrival. By the end of the evening, what could only be hidden mold got the best of me. Swollen eyes, coughing, sneezing, headache, etc. Very disappointing, especially for the price. We will not be back.

2

Jessica

Dec 3, 2024

·

Stayed 3 nights

There were bedbugs

6

Michelle

Apr 7, 2024

·

Stayed 1 night

Staff was great. It smelled like cigarette smoke in halls and stairway. Beds were comfortable though and room was fine

10

Sandy

Nov 15, 2025

·

Stayed 1 night

The hotel smells clean and fresh when you walk in and throughout. The staff were very friendly, courteous, and helpful at check in and out. The room was spacious, very clean, quiet, and comfortable. Bathroom was very clean with plenty of towels. Breakfast was eggs, sausage, biscuits, gravy, yogurt, cereal, oatmeal(instant), pastries, etc. Breakfast was hot and delicious with a very friendly attendant. Parking lot is well lit and plenty. No road noise even though it is in town. Many restaurants close by. Perfect location to get to the stadium. I am completely over satisfied. I definitely recommend this place.

10

Janien

Mar 24, 2025

·

Stayed 2 nights

Everything was clean, the staff pleasant and the location convenient to everything we wanted to do. The room and bathroom were both comfortable and spacious. Even though the hotel is not far from a busy street, our room was quiet. The breakfast buffet was fine with eggs, meat, biscuits, cereal and pastries. We would absolutely stay there again.

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Rooms

Rooms are generally comfortable, with some noted as spacious and quiet. Downsides include thin walls and noise from upstairs, plus occasional maintenance issues such as nonworking TVs or showers, warm AC, slippery showers, and an uncomfortable sofa bed.

Related guest reviews

8

Genaro

Jun 30, 2024

·

Stayed 1 night

Great location! Very convenient and close to various restaurants and shops. The room is clean and spacious. The only problem we had was the air conditioning. We weren’t able to set it to a lower temperature so the room was a bit warmer.

8

les

Feb 8, 2025

·

Stayed 1 night

Nice with easy check in. Only issue was shower floor was very slippery.

6

Hannah

Mar 18, 2025

·

Stayed 2 nights

Hotel was clean and breakfast was good. The pool was closed which was a bummer. Also the walls are paper thin. We had kids running and making lots of noise in the room above us. I complained several times but the staff didn’t seem to care. It was almost midnight before it stopped which made our sleep very poor. That was the only disappointment in the hotel honestly. Tip.. stay on top floor if you want sleep!

6

Scott

Feb 3, 2024

·

Stayed 1 night

Shower didn’t work. Remote was not functional. Place is clean and comfortable but if you can’t shower it’s a no go. Asked for refund or discount and I wasn’t even acknowledged. Be careful when staying here

6

Samantha

Jul 26, 2025

·

Stayed 1 night

Only complaint was room was hot and tv didn’t work

10

donna

Mar 24, 2024

·

Stayed 3 nights

Great hotel. Great space. Clean. Only composes thin walls and thin ceiling

6

Lisa

Dec 31, 2024

·

Stayed 4 nights

Pull out bed was very uncomfortable and the pillows were worse. IMO hotels should invest in the sleeping arrangements. Not sure I'll book here again. Staff was friendly and polite.

10

Gabriela

Dec 18, 2025

·

Stayed 1 night

I enjoyed my one night there for a UNA graduation. Beds were comfy (I have a sensitive back), staff was kind, breakfast was delich (except for the eggs), and check in was quick. Surrounded by stores and restaurants, so you can practically walk if you’d like. Only 12 mins from UNA!

6

Jamie

Mar 21, 2024

·

Stayed 1 night

The room was clean and spacious. It was clean but the room above us was apparently bowling late into the evening. We got no rest.

10

Michael

Nov 24, 2025

·

Stayed 2 nights

The staff was very nice & very efficient. Our room was clean, comfortable & quiet

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Service

Staff are widely described as friendly, accommodating, and efficient, with quick check in and helpful support. A few guests reported indifferent or rude interactions and inconsistent communication about late checkout or amenity closures.

Related guest reviews

10

Corey

May 13, 2023

·

Stayed 1 night

The room was tidy. The staff was super nice and helpful. The breakfast was yummy and replenished until it ended. We got in town early and the front desk graciously allowed us to check in early because our room was ready. Bed was super comfy. Definitely would stay again if we're back in the area.

10

Thomas

Mar 25, 2024

·

Stayed 1 night

Great staff!!!

8

CHRISTOPHER

Dec 26, 2024

·

Stayed 1 night

It was ok. Breakfast needs more options. Morning staff not so friendly.

10

Marion

Feb 24, 2025

·

Stayed 4 nights

The staff were all very nice and made me feel right at home. I had to extend my stay and decided to swap rooms they accommodated me very quickly and professionally. The room is comfortable and the bed is comfortable. This is my go to place when I come to the Shoals area.

10

Laurence

Sep 21, 2024

·

Stayed 2 nights

The facility was in tip-top shape, and the front desk staff were pleasant and very accommodating

2

Grace

Aug 21, 2023

·

Stayed 1 night

Night staff was nice. Let us change our check out time from 11 am to 12 pm. The next morning, the woman at the front desk tried to get us to check out before 11. We told her we were given a late checkout. She said that was just a request and it was up to her on if we would get it, we were never told that. She also never called us to tell us that the extension wasn’t approved, so would she have just let us stay and charged us? Just warning future customers on asking for late check out. The whole interaction she was very rude.

10

Drew

Feb 1, 2025

·

Stayed 1 night

Convenient location, quick check in, friendly staff, clean rooms.

10

Ann

Oct 1, 2023

·

Stayed 2 nights

The property was clean and quiet. The staff was pleasant and accommodating.

8

Rebecca

Mar 24, 2025

·

Stayed 1 night

Front desk person didn't seem to care whether we were there or not. No smile, just indifferent.

10

Bryan

Jul 6, 2024

·

Stayed 4 nights

Staff was excellent in handling requests. Check in was seemless.

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Location

Very convenient to restaurants, shopping, and local venues like UNA and the stadium, and often quiet despite being in town. A practical base for errands or events around the Shoals.

Related guest reviews

10

Niketa

Nov 12, 2023

·

Stayed 1 night

Older hotel but in the heart of the shopping district. Location is awesome!

8

Greg

Sep 2, 2025

·

Stayed 1 night

Best area of Florence to stay.

10

Sandra

Jan 31, 2024

·

Stayed 1 night

The property was conveniently located and very clean. Parking was convenient as well.

8

Joel

Sep 23, 2023

·

Stayed 1 night

I liked that the property is away from downtown.

10

virginia

Oct 19, 2023

·

Stayed 1 night

Nice area. Very clean room!

10

Gabriela

Dec 18, 2025

·

Stayed 1 night

I enjoyed my one night there for a UNA graduation. Beds were comfy (I have a sensitive back), staff was kind, breakfast was delich (except for the eggs), and check in was quick. Surrounded by stores and restaurants, so you can practically walk if you’d like. Only 12 mins from UNA!

10

Sandy

Nov 15, 2025

·

Stayed 1 night

The hotel smells clean and fresh when you walk in and throughout. The staff were very friendly, courteous, and helpful at check in and out. The room was spacious, very clean, quiet, and comfortable. Bathroom was very clean with plenty of towels. Breakfast was eggs, sausage, biscuits, gravy, yogurt, cereal, oatmeal(instant), pastries, etc. Breakfast was hot and delicious with a very friendly attendant. Parking lot is well lit and plenty. No road noise even though it is in town. Many restaurants close by. Perfect location to get to the stadium. I am completely over satisfied. I definitely recommend this place.

8

Karen

Jul 27, 2023

·

Stayed 1 night

it was fine and near lots of restaurants and retail

10

Janien

Mar 24, 2025

·

Stayed 2 nights

Everything was clean, the staff pleasant and the location convenient to everything we wanted to do. The room and bathroom were both comfortable and spacious. Even though the hotel is not far from a busy street, our room was quiet. The breakfast buffet was fine with eggs, meat, biscuits, cereal and pastries. We would absolutely stay there again.

10

robert

Oct 7, 2024

·

Stayed 1 night

Good place to stay, close to many restaurants and shops. Bed are comfortable and the place is very clean. The staff was very welcoming and helpful. I thought the room was a bit small for a suite but it worked.

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Dining

Breakfast is commonly praised as hot and tasty with a decent selection. Some guests wanted more or healthier options, noted missing favorites, or experienced uneven service.

Related guest reviews

8

Michael

Feb 15, 2025

·

Stayed 1 night

Cleanest room we’ve had in years. Delicious breakfast. Friendly attendants.

6

Monileta

Dec 29, 2025

·

Stayed 1 night

There were no biscuits and gravy for breakfast

10

Charles

Nov 22, 2025

·

Stayed 2 nights

Seemed to be fresh but no healthy options! No fruit but apple both days!

8

SARAH

Nov 11, 2024

·

Stayed 1 night

We had a great stay. The breakfast attendant was wonderful. She was very friendly and attentive!

2

Kester

Oct 11, 2025

·

Stayed 1 night

Pool was out and wasn’t advertised, especially for the cost of the stay. Also, breakfast service was horrible as the attendant was more worried about taking several more breaks than getting more food for the guests. Atrocious hotel.

10

Barry

Apr 10, 2024

·

Stayed 2 nights

Great place to stay. Breakfast was top notch and very clean. Wish they would get the pool fixed… it’s been 2 years now.

10

Bridget

Sep 12, 2025

·

Stayed 1 night

Had a great short stay. Breakfast could have been better. Overall I would stay again.

10

Sandy

Nov 15, 2025

·

Stayed 1 night

The hotel smells clean and fresh when you walk in and throughout. The staff were very friendly, courteous, and helpful at check in and out. The room was spacious, very clean, quiet, and comfortable. Bathroom was very clean with plenty of towels. Breakfast was eggs, sausage, biscuits, gravy, yogurt, cereal, oatmeal(instant), pastries, etc. Breakfast was hot and delicious with a very friendly attendant. Parking lot is well lit and plenty. No road noise even though it is in town. Many restaurants close by. Perfect location to get to the stadium. I am completely over satisfied. I definitely recommend this place.

10

Robin

Apr 11, 2024

·

Stayed 3 nights

The staff was so nice. The breakfast was excellent. The hotel was clean and I felt very safe!

10

Janien

Mar 24, 2025

·

Stayed 2 nights

Everything was clean, the staff pleasant and the location convenient to everything we wanted to do. The room and bathroom were both comfortable and spacious. Even though the hotel is not far from a busy street, our room was quiet. The breakfast buffet was fine with eggs, meat, biscuits, cereal and pastries. We would absolutely stay there again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$119
March	$126
April	$122
May	$126
June	$125
July	$138
August	$128
September	$130
October	$133
November	$113
December	$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $134
20 $99	21 $136	22 $138	23 $138	24 $123	25 $119	26 $130
27 $109	28 $117	29 $124	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $149	3 $237
4 $187	5 $130	6 $120	7 $127	8 $105	9 $129	10 $129
11 $95	12 $125	13 $125	14 $125	15 $119	16 $127	17 $117
18 $99	19 $115	20 $139	21 $152	22 $125	23 $163	24 $174
25 $111	26 $108	27 $121	28 $119	29 $115	30 $117	31 $112

Comfort Suites Florence Shoals Area

Prices for Comfort Suites Florence Shoals Area

Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Suite, 2 Queen Beds, Accessible

Suite

Suite, 1 Queen Bed, Accessible (Accessible Tub)

Guest reviews of Comfort Suites Florence Shoals Area

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Florence Shoals Area

Prices for upcoming dates