Is parking available at the hotel?

Nearby parking is available for CAD 29.38 per day, located 656 feet away and open 24 hours. Parking height restrictions apply.

Does the hotel allow pets?

Pets are allowed with a fee of CAD 65.00 per pet, per night, and a maximum charge of CAD 100 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available for an additional fee of CAD 65.00, subject to availability.

What accessibility features does the hotel offer?

Accessibility features include step-free entrances and wheelchair-accessible facilities, although specific details about elevators and bathrooms are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in London, within a 5-minute drive of the University of Western Ontario and Citi Plaza Mall. It is 0.2 km from Covent Garden Market and Budweiser Gardens, and 0.4 km from Grand Theatre and Citi Plaza Mall.

Are children allowed at the hotel?

Children are allowed at the hotel, with a minimum age of 18 for guests staying for free.

Does the hotel offer extra beds or cribs?

Extra beds are available for a fee of CAD 20.00 per day, and advance request or confirmation is required.

Hotel Metro in London, Canada

Average nightly price at Hotel Metro by month, last 12 months (USD)
Month	Average price
January	$91
February	$112
March	$113
April	$109
May	$111
June	$117
July	$108
August	$95
September	$112
October	$114
November	$107
December	$100

What guests think

Hotel Metro offers spacious, stylish rooms and friendly service in a central downtown location near Covent Garden Market and Canada Life Place, but expect off site paid parking, keyless check in, and an area affected by construction and visible homelessness.

Rooms are modern and generally spacious, though open concept bathrooms reduce privacy and pillows or mattresses can feel too firm. Service is often praised as friendly and helpful, but limited overnight staffing and occasional check in delays or deposit disputes were noted. Cleanliness is usually strong yet inconsistent, with a few reports of dust, odors, pests, or maintenance issues, plus intermittent noise from plumbing or nearby activity. There’s no on site restaurant or breakfast, but the market and many eateries are steps away. Overall, expect a stylish boutique stay with some tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Off site parking in the Covent Garden Market garage is common, with fees and confusing in out rules. Keyless check in is convenient for many but can fail when no overnight staff are present, elevator outages occurred, and on site amenities like a gym or restaurant are not offered.

Related guest reviews

10

Elisa

Apr 10, 2025

·

Stayed 1 night

The hotel was lovely and unique . We had a great time . The parking frazzled me initially but the staff ensured I was able to drop off and settle in and gave great instructions on where to park

8

Bryan

Mar 29, 2024

·

Stayed 2 nights

Spacious rooms. No pillow options - they were all the size of a postage stamp and rock hard. Hotel indicated there was a gym onsite (one reason for booking), but this was not the case. They offer a pass for GoodLife fitness which is a 10-15 min walk from the hotel in an unsafe part of downtown.

6

Robert

Dec 7, 2024

·

Stayed 1 night

Cool rooms. The contactless checkin was very confusing. Why do o never teceive bip awsrds???

4

Melissa

Jun 3, 2024

·

Stayed 1 night

Elevators out

8

Derek

Sep 6, 2025

·

Stayed 1 night

Parking was expensive.

8

James

Jun 12, 2024

·

Stayed 1 night

The hotel room was awesome. It was bad luck that the elevator needed repairing. The outside area was so-so. Still needs a lot of work. The staff were great. The woman who checked me into the hotel was awesome.

4

Christopher

Nov 16, 2024

·

Stayed 1 night

Didn't like room entry system. Got locked out of my room and no staff on site. Had to book a second hotel room. Not a pleasant experience.

8

Angelette

Oct 28, 2023

·

Stayed 1 night

Parking was confusing. Shortly after we checked in we went for dinner, and it was too far to walk to where we wanted to go for dinner so we drove. When we left the parking garage we had to pay $9, even though we also paid $17 for parking during our stay. When we asked about this during checkout we were told that that’s just the way it is & that there’s nothing that could be done about it.

6

Lindsay

Dec 19, 2024

·

Stayed 2 nights

Hotel website had restaurant listed on site however it has been closed for a couple of years. Parking also not so convenient.

6

Selena

Sep 28, 2025

·

Stayed 2 nights

Parking was not available at the property.

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AI-generated summary based on recent guest reviews

Cleanliness

Usually very clean and well kept, but several reviews note dusty or dirty areas, odors, stained or worn carpets, and occasional pests; hallway and maintenance cleanliness can lag.

Related guest reviews

6

Grace

Aug 16, 2024

·

Stayed 1 night

I was in room 403. I could not sleep due to humidity smell in the room. And did see some cockroaches

6

Michael

Aug 18, 2024

·

Stayed 1 night

Room could've been cleaner.

10

Liz

Nov 28, 2025

·

Stayed 1 night

Our room was spotless, front staff has been accommodating and helpful. Very nice to get away.

6

Pam

Sep 9, 2025

·

Stayed 1 night

It was disappointing. Not as advertised. The room furniture was worn and a chair ripped. The shower did not have a rainfall shower head. The bed was rather low and short. The hall carpet looked dirty and dry wall had been chipped off the wall and was on the carpet.

6

Marc

May 18, 2024

·

Stayed 2 nights

Property was fairly clean but definitely room to improve. Sticky liquids on floor, a lot of dust around room, and filthy hallways. The largest pain was every time someone in another room flushed a toilet, there was a horrible knocking of the pipes in the ceilings that would keep us awake throughout the night. The knocking sound would last about 10 seconds every time, and sounded like drums playing. For the price of the room, this was not worth the stay. Staff was kind, polite and helpful.

10

Sharon

Feb 4, 2025

·

Stayed 1 night

My room was very clean, no carpet which I liked. Only thing is there should be a small mat to put your foot wear on when coming in the room.

10

Kathleen

Oct 26, 2025

·

Stayed 1 night

Room was very clean and the staff was lovely.

10

Mike

Jan 5, 2024

·

Stayed 1 night

Effortless check-in. Room good size and beautifully decorated. Bathroom and room spotless. Second time staying here. Highly recommend.

4

Emily

Dec 2, 2025

·

Stayed 1 night

The first room we were given was extremely unmaintained. The air was stagnant and everything was coated in a layer of dust. We were able to switch rooms and the hotel staff was accommodating, but the whole ordeal threw our schedule for the evening completely off. The second room was like walking into a completely different hotel. It smelled clean and welcoming, the bed was perfect, and very quiet.

4

Faith

Feb 23, 2025

·

Stayed 1 night

The bathroom toilet was not cleaned and was full of toilet paper when we got there. The shower was very dirty and didn’t appear to have been cleaned. The carpet in the room was dirty. The hotel itself and its furnishings were elegant and fine but the cleanliness lacked big time. We only stayed for 3.5 hours and left lol

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AI-generated summary based on recent guest reviews

Rooms

Modern, roomy spaces with loft style layouts; however, open bathrooms reduce privacy, some beds pillows are quite firm, and occasional noise or weak shower pressure is mentioned.

Related guest reviews

10

Sabrina

Nov 6, 2025

·

Stayed 1 night

The staff, room details, comfortable bed. Shower pressure not great but good size shower.

8

Susan

Apr 25, 2025

·

Stayed 1 night

Unique room layout but not suitable for everyone

8

Karen

Jul 7, 2025

·

Stayed 2 nights

This hotel is great. Nice and clean. Service was good. Room aesthetic and style is so nice. Was a really hot weekend but couldn’t turn the temperature down in the room due to the eco settings.

8

Charles

Sep 30, 2025

·

Stayed 2 nights

Small room with shower and tube in the same room as bed. Boutique like with minimal amenities but nice place for sure.

6

Connor

May 4, 2024

·

Stayed 1 night

The room furnishing and layout was fairly nice, I’ll give it a 4 star. Convenient location, but the room was the loudest hotel room we have ever stayed in. There were more big loud pop, creaks, and bangs happening in that room than I could even begin to understand. We thought a few times someone was banging on our door, but something in the wall was making a super loud noise at various points in the night (no it wasn’t the neighbouring room having some fun). We didn’t sleep very well at all unfortunately,

6

Judith

Jun 10, 2025

·

Stayed 1 night

Nice Hotel - the bed was very hard - mattress very thin. Towels very small! It was very noisy - we were on street side with garbage truck blaring music before 6 in the morning just outside our window. I would recommend that people stay on the other side of the hotel - Lobby side - I think would be quieter.

10

Mitesh

Nov 7, 2025

·

Stayed 1 night

Clean, spacious rooms, easy check-in and check-out.

8

Susan

Apr 21, 2025

·

Stayed 1 night

Unique hotel and huge room. But did not like the fact that the windows overlooked a courtyard at eye level. We were only there for 1 night but I wouldn’t want to stay longer. London Ontario was like a bit of a ghost town so would not have wandered in the town.

6

Krishnan

Aug 30, 2024

·

Stayed 1 night

The design of the room was terrible from a privacy perspective. A bathtub in the open, with no curtain or privacy barrier. A shower in the open, without a door, that made it impossible to adjust the temperature without exposing yourself to whoever you're traveling with. Only the toilet had a door.

8

Ronald

Jun 3, 2025

·

Stayed 1 night

Location was close to where we needed to go. Room was spacious & clean, although the air conditioning was a little noisy.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, accommodating, and helpful, with thoughtful touches and good problem solving. However, limited overnight coverage and occasional check in delays, communication gaps, or deposit disputes were frustrating.

Related guest reviews

2

Robert

Jan 9, 2025

·

Stayed 1 night

There is no staff after 11pm and the door code they give you does not work so you are screwed after 11pm not happy especially when the street is loaded with homeless people and druggies

2

Nash

Feb 10, 2026

·

Stayed 1 night

Hotel Metro still haven’t returned my room deposit, now they are saying that they may keep the deposit because there was a stain on the bed sheet. I was told at the front desk I would get my deposit back within 24hrs my stay wason Feb 5/26 and today is Feb 10/26 I’ve been trying to speak with the manager, I’ve called several times and no one has called me back. I’m worried I won’t get my deposit back and would like hotels.com to contact them on my behalf

10

Jay

Jan 21, 2025

·

Stayed 2 nights

The front desk staff were phenomenal. The room was perfect. And the location couldn’t have been better for what I what I wanted. Will absolutely stay here when I visit London again.

10

Richard

Jan 12, 2026

·

Stayed 1 night

The woman at the front desk was fantastic. Room was great as always.

10

Dale

Apr 6, 2025

·

Stayed 1 night

We stayed two night here the first night we noticed a small burn hole in one of the blankets. We spoke to the night staff person an told them about it. On check a out they accused myself an my wife of burning a hole in the blanket. She doesn't smoke she vapes. myself I am allergic to smoke. We tried emailing the manger twice an nothing back. One last thing is I must have step on butts outside an throw it in the trash. For doing those things we lost out on our deposit so be careful

10

Kathleen

Nov 14, 2025

·

Stayed 3 nights

The entire property is incredible and beautifully decorated. Clean with lots of nice little touches and the staff were lovely, kind and accomodating. We had an issue with noise above and we were upgraded and given a beautiful bottle of wine. Truely above and beyond.

4

Michelle

Mar 9, 2024

·

Stayed 1 night

We didn’t like having to wait until after 4:30pm for our room to be ready. As well as the fact that since there was no staff after 10:30pm we were unable to complain about the excessive noise coming from other hotel patrons in the middle of the night. We were unable to sleep.

4

Christopher

Nov 16, 2024

·

Stayed 1 night

Didn't like room entry system. Got locked out of my room and no staff on site. Had to book a second hotel room. Not a pleasant experience.

10

Ally

Oct 12, 2025

·

Stayed 1 night

My experience was excellent. I had a temporary wheelchair in the female. Staff was incredible and helped me get a seat for the shower and was very pleasant.

10

George

Jan 8, 2025

·

Stayed 1 night

Went to an event at Canada Life Place. The hotel is extremely close and has many restaurants within walking distance. We forgot something in the room and received a message in the afternoon on the day we checked out letting us know and they set it aside for me to pick up. Highly recommend.

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AI-generated summary based on recent guest reviews

Location

Excellent downtown spot steps from Covent Garden Market and Canada Life Place, walkable to restaurants and venues. Several reviewers felt the surrounding streets can seem unsafe at night due to homelessness and ongoing construction.

Related guest reviews

10

Jaime

Mar 15, 2024

·

Stayed 1 night

It was close to walk to everything

10

Ryan

Mar 16, 2025

·

Stayed 1 night

Good location. Lots of restaurants close by. Nice being beside the Covent Garden market.

10

Catherine

Jun 4, 2025

·

Stayed 1 night

This is a great boutique hotel. I felt safe once inside but sadly the area has a lot of unhoused people sleeping in the street and I would not recommend walking in the area after dark.

10

Lauren

Oct 31, 2024

·

Stayed 1 night

Easy check in, parking close by. Walking distance from major attractions like Budweiser Gardens.

10

albert

Jun 4, 2025

·

Stayed 1 night

Great location

10

Samantha

Aug 27, 2025

·

Stayed 1 night

Great staff, clean room like most cities now the downtown is sketchy from homelessness

10

Cheetah

Jun 5, 2025

·

Stayed 1 night

I cannot express how GREAT this hotel is. Its clean. Its safe and its literally right near Canada Life Place. The staff was more then kind and friendly. Please do not hesitate to book here. Its literally a hidden gem. Parking is not onsite tho, but literally across the streeet.

8

andrea

Jun 25, 2025

·

Stayed 1 night

We seek out boutique style hotels when we can. It was a little hard to find as I didn’t really know what the outside looked like. The area around is under a major revamp so not a great area for walking around but we did find a fabulous coffee in the market across the street and a restaurant for dinner as well. There is also more homeless and troubled people that are around this area.

10

Dusan

Oct 17, 2025

·

Stayed 2 nights

Great rooms, amazing staff, excellent location!

10

Denis

Jul 22, 2023

·

Stayed 4 nights

Great stay, well located in London. Many homeless people around but it was not an issue. Close to the restaurants and perfect downtown location.

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AI-generated summary based on recent guest reviews

Dining

No on site restaurant or breakfast, though free lobby beverages appear at times. Abundant dining options nearby, especially the market across the street.

Related guest reviews

10

Kathleen

May 24, 2023

·

Stayed 1 night

That desk clerk was very helpful and professional. The room was very large and clean. Bed was comfortable . Free coffee, no breakfast. $20 for parking around the block at the market

10

Sophia

Aug 29, 2025

·

Stayed 3 nights

very friendly staff, great location, no breakfast but Covent Garden Market is next to it, very convenient

10

Kathleen

Jul 7, 2024

·

Stayed 1 night

We were in London to attend Sunfest for a couple days, so just an overnight stay at the boutique Hotel Metro. We arrived early evening, parked in the loading zone near the entrance. Check-in was easy. The front desk clerk was friendly and helpful. Once we had our room number and understood the keyless entry, we unloaded our car into our room. Then parked across the street in the Covent Garden Market parking garage for just $C17 that was good for 24 hours. Be aware that entry to the parking garage is from inside the Market (which closes at 6pm Mon-Sat and at 4pm Sun) or you have to walk around the Market block to the King Street entrance. Our 4th floor room was spacious, the bed comfortable. The Euro Open shower/bathtub concept worked for us. Our view looked out at the Market block and beyond. The hotel's location was perfect! A few blocks walk to Victoria Park for the Sunfest music festival. A few blocks walk to Museum London and the Thames River. Plenty of restaurants within walking distance. Lots of murals to enjoy. And the Market right across the street was convenient for food, gifts, and other shopping. All that at a really affordable price!

10

Jason

Mar 1, 2025

·

Stayed 1 night

Nice Chic boutique hotel close to the Arena, Restaurants, Market and bar options

8

Marie-Claude

Mar 29, 2024

·

Stayed 3 nights

Hotel is fine. Rooms are unique and comfortable. No restaurant in and limited options around. Difficult to have DoorDash delivered. Confusion between front and back door. Contactless arrival never worked out with the app.

10

Andrew

Feb 7, 2025

·

Stayed 1 night

Walking distance to many great restaurants and venues

10

DEBORAH DARLENE

Oct 15, 2023

·

Stayed 1 night

This is a very cute hotel, very modern and clean. The location is the drawing card, located downtown London right besie Covent Gardens and the Budwieser Gardens. Lots of restauranrs nearby.

10

Jared

Mar 30, 2025

·

Stayed 1 night

Rooms are great. People are great. You are downtown and there are some great restaurants in the area.

6

Lindsay

Dec 19, 2024

·

Stayed 2 nights

Hotel website had restaurant listed on site however it has been closed for a couple of years. Parking also not so convenient.

8

Natasha

Jan 15, 2025

·

Stayed 3 nights

We liked the location, as the hotel was directly across the street from the market.. and lots of restaurants near by. We liked the free drink service in the lobby. Parking was across the street in the market.. very safe for the area, and underground, although a tiny bit of a trek if you have limited mobility. We had room 403, my wife did not like the view of the lobby area. You look out the window, and see an indoor courtyard that has skylights. We did inquire what this is used for. We were told that if you book rooms on the 2nd floor, I think it was 3 rooms.. not sure. They said then since its all your party, they would open up the area for your use, otherwise its closed so people do not start peeping into other guest's rooms. This sounded GREAT for a stag/stagette party or family reunion kind'a group gathering. If your planning something like that call, and inquire. Overall service was excellent, staff was excellent, the door keypad was a bit touchy, and you had to be careful not to "double tap" buttons and get your code wrong. But otherwise, the only thing I can knock it for is the unusual view (in our room.. do not know what others have)

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $86	3 $85	4 $87	5 $135	6	7
8 $76	9 $79	10 $76	11 $78	12 $78	13 $85	14
15 $70	16 $80	17 $79	18 $89	19 $94	20	21 $194
22 $84	23 $80	24 $81	25 $87	26 $82	27 $96	28 $93
29 $79	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
		1 $80	2 $87	3 $76	4 $198	5 $178
6 $79	7 $83	8 $86	9 $84	10 $86	11 $89	12 $100
13 $84	14 $80	15 $86	16 $86	17 $98	18 $102	19 $107
20 $83	21 $84	22 $76	23 $86	24 $91	25 $104	26 $112
27 $94	28 $92	29 $84	30 $96	31 $96

Hotel Metro

Prices for Hotel Metro

Monthly average prices

About this property

Location

Room options

Loft, 1 King Bed, Bathtub, City View

Marvellous Room, 1 King Bed, City View Or Courtyard View

Marvellous Room, 2 Double Beds, Courtyard View

Marvelous Room, Studio Suite, Queen Bed, Courtyard View

Marvellous Room, 1 Queen Bed, City View Or Courtyard View

Guest reviews of Hotel Metro

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Metro

Considering this hotel for your London trip?

Prices for upcoming dates