Name: Hilton Garden Inn New Braunfels
Address: 1501 IH-35 North, New Braunfels, Texas, United States of America, New Braunfels, Texas, US
Price range: $107–$266 per night
Rating: 7.98

What guests think

At Hilton Garden Inn New Braunfels, guests frequently praise clean, comfortable rooms and friendly, helpful staff, while several note the convenient location for area attractions and quiet stays away from freeway noise.

Common drawbacks include a pool that is sometimes dirty or closed, unstaffed bar hours, and breakfast that costs extra with mixed value. A number of reviews also cite maintenance and comfort issues such as aging bathroom fixtures, occasional A/C problems, and inconsistent housekeeping or check-in experiences. Overall, expect a convenient, generally clean stay with variable amenities and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the pool was repeatedly described as dirty or even green, and the bar was often unstaffed or closed. Guests also mentioned no on-site restaurant, occasional equipment outages like an ice machine and elevator, missing EV charging, and a pet fee.

Related guest reviews

4

Patricia

Jun 2, 2024

·

Stayed 1 night

Air conditioning out in lobby and vending rooms. Walls blank in rooms no pictures nothing. Sterile. Nothing “homey” about it. Bed was comfortable. Toilet made this screaming sound every time flushed. Horrible!!

10

Louis

Jun 19, 2025

·

Stayed 1 night

Easy to drive where I needed. Toilet tissue was sparse but we got through. No restaurant and I never saw the bar staffed. Many places to eat close by so it was not a problem. I would stay here again.

8

Fran

Jan 3, 2023

·

Stayed 19,359 nights

Suprised that the bar was closed over a holiday weekend/

4

Mike

Sep 14, 2024

·

Stayed 3 nights

We have stayed at this property many times. Always wondered why nobody was in the pool. I know now… it was dirty AND something had died in the trashcan. It was so bad I couldn’t stand to be outside. Told the desk person and she said that she would pass it on to maintenance and it was their problem now!! Unacceptable. The room we were in needed an update bad. If they do just a few little things it will be a great experience again.

2

Darlene

Aug 13, 2024

·

Stayed 1 night

Walked up to see a green pool. Front desk service was rude. Went to break a $20.00 both front desk attendants were clueless about where the $ to make change was. After both of them going to the back office they claimed they didn’t have any money to make change. The entire first floor smells like mildew. The a/c in the room was terrible and we were all hot. Rooms were tiny and we didn’t have room to put my husbands cpap and my fan next to our bed due to lack of tables and outlets ( this is the first time ever) We stayed here to spend time with our grandkids and it was miserable especially with a green pool. Huge Hilton hotel fan but this location was really bad!

10

Martha

Aug 23, 2023

·

Stayed 1 night

The location is close to other attractions but in the outer area. The customer service was courteous and friendly. The rooms were spacious and had everything you need like microwave, fridge and Keurig. The room was perfect for a family of four. I did see the ice machine was broken and one elevator was down but not a big deal for us.

8

Melissa

Aug 26, 2024

·

Stayed 1 night

Location did not have electrical charging station.

10

Amanda

Jun 30, 2024

·

Stayed 2 nights

Top tier staff! Shout out to the bar tender SAM who was friendly and gave us great local recommendations!

8

Jessie

Aug 1, 2024

·

Stayed 1 night

Although this property was clean and comfortable. The front desk attendant didn’t have a very welcoming attitude. Short with answers and not a greeting smile. After my family was done swimming in the pool we were not offered any towels. After returning to our room we noticed a sketchy individual snaking around all of our vehicles. The police were called and the individual was picked up. After this it was hard to relax and my children were on edge.

8

Alan

Sep 18, 2023

·

Stayed 1 night

A $75 pet fee upon arrival was a shock being I did not see anything on the price list upon booking this room at this hotel. We also could not get a room until 2pm in the afternoon which caused us to be late at the water park.

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Cleanliness

Many reviews say rooms and public areas are clean. However, recurring issues include strong cleaner or mildew odors, mold or stains in bathrooms, pests, and inconsistent housekeeping.

Related guest reviews

10

michael

Jan 25, 2023

·

Stayed 4 nights

outside the bedroom wind0w, the grounds were a mess.

10

Keith

Dec 21, 2025

·

Stayed 2 nights

Clean room and courteous Staff.

4

Amy

Jul 11, 2024

·

Stayed 1 night

Walked in to the thermostat being stuck at 78 and a dead cockroach on the bathroom floor. I should’ve saved $200 and stayed at a Days Inn.

6

KEVIN

Sep 12, 2023

·

Stayed 4 nights

Pool could have been cleaner. Mold in shower of room.

6

Robert

May 21, 2024

·

Stayed 1 night

Our bathroom had no ventilation and was extremely hot during our shower. There was an old Breakfast sausage on the floor next to my bed. Our bed creaked and the headboard was loose. The air conditioning was not able to keep up with the hot day. Will not be staying there again.

6

Theresa

Sep 21, 2025

·

Stayed 1 night

The room appeared clean and tidy at first entering. The shower door was out of alignment which caused water pooling when showering more than the bath mat could handle. The caulking around the shower was old and globbed on and unsightly. I liked the towel rack inside the shower and the shampoo, conditioner, and shower get dispensers were full and secure to the wall. I would have appreciated a brief discription of the breakfast protocol. Coffee and some fruit are incudled with stay, but hot food options are fee for seevice. We ate off site. The coffee bar was well stocked and the coffee was fresh.

8

Jerod

Jun 9, 2024

·

Stayed 2 nights

Hotel was clean. Room was clean except for the brown stain between the night stand and bed. Pool was great. Only complaint is the charge for the average hotel breakfast, for the price of the room it should be included.

2

Melissa

Feb 27, 2023

·

Stayed 1 night

Reserved two rooms for 2/25 -2/26. On 2/25 at 9:27 am I contacted Ashley by phone requesting adjoining rooms. She said yes and was very polite & friendly.We arrived at 2:00 & asked to check in earlier, but one room wasn’t cleaned yet due to being short staffed, but could check in to the other. I saw housekeepers down the hall and politely asked if they were almost ready to get to my room to clean. They said they would do it next. At 3:45 I returned to the lobby with several guests and was told wait 10 more min.and said it was because I req. adjoined rooms.Like it was my fault! Yet I made the request in the a.m! Next day housekeeping knocked at 11:08. I said we’re still here. 5 minutes later she tried opening the door! I said we’re still inside. She says we should be out and asked “are you staying another day or what?” Room should have been ready by 3:00 check in. Yet were eager to clean 8 min after checkout? Unprofessional & understaffed, pubic hair on toilet seat. Beds were comfortable. Check out clerk friendly.

6

Elaine

Jan 21, 2023

·

Stayed 1 night

Front desk was super nice and helpful. Breakfast attendant/waitress couldn't communicate and denied a complaint. Room itself was fine. Loved having a keurig. Bathtub fixtures, tiles and floors were not clean.

4

Alex

Mar 17, 2025

·

Stayed 1 night

Hotel used Fabuloso in the bathroom and the smell was so strong we couldn’t not stay the night. We were only in the hotel in 30 min.

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Rooms

Rooms are generally comfortable and often quiet, with some spacious layouts and well-liked junior suites. Recurring complaints involve A/C performance, dated or worn fixtures, shower-only or small showers, and noise through adjoining doors.

Related guest reviews

8

Jerald

Jan 9, 2025

·

Stayed 1 night

The bathroom was in poor condition. There were chips in the tub. The sink handles were on backwards. The toilet ran continuously until I fixed it. Worst of all they said I only had a reservation for one day and made me re-register. I had a reservation for two days confirmed by email.

4

Christopher

Aug 1, 2024

·

Stayed 1 night

Bathroom vent was not working, and hadn't for a while, judging by the rust present on the steel door jamb. Furniture was chewed up on the corners, couch had a big rip covered with duct tape. Reserved room for 5 guests, and there were only 4 towels in the room. Tissue box had a total of 3 tissues left. Room seemed generally clean at least. Tried to check in with their app and chose my room on the first floor. But my digital key never arrived, and I had to go to the desk to check in anyway. They gave me a completely different room, on the second floor. Sofa bed was noisy and not very comfortable. You can feel the springs right through the mattress. Overall, facilities like this will tarnish the Hilton brand.

4

Patricia

Jun 2, 2024

·

Stayed 1 night

Air conditioning out in lobby and vending rooms. Walls blank in rooms no pictures nothing. Sterile. Nothing “homey” about it. Bed was comfortable. Toilet made this screaming sound every time flushed. Horrible!!

10

Sandra

Mar 9, 2025

·

Stayed 1 night

We arrived late in the evening and everything was ready for us. The room was very big and we had a very comfortable night.

6

Jessica

May 12, 2023

·

Stayed 1 night

Room was very stuffy/humid and a bit dated. There was no lamp on the nightstand, which was a bit annoying since the only lighting available was on the opposite site of the wall of the beds

10

Martha

Aug 23, 2023

·

Stayed 1 night

The location is close to other attractions but in the outer area. The customer service was courteous and friendly. The rooms were spacious and had everything you need like microwave, fridge and Keurig. The room was perfect for a family of four. I did see the ice machine was broken and one elevator was down but not a big deal for us.

10

joe

Aug 25, 2024

·

Stayed 1 night

Only complaint is that you can hear adjoining room guest , I will request a room without adjoining door

10

Casey

Sep 2, 2024

·

Stayed 2 nights

Staff was very helpful, welcoming & accommodating. Junior suites are comfortable & a good size.

8

Merrye

Jan 28, 2024

·

Stayed 1 night

Hardest bed ever. Must have been a new mattress. Never had such a terrible sleep there before.

8

Rick

Nov 4, 2023

·

Stayed 2 nights

Nice hotel. The only problem was the room we had had a shower only, no bathtub which didn’t suite us. We did not request this type of room and it was listed this way when we booked the room. Hotel staff did not inform of this either so not sure if all the rooms are this way. May want to ask before making the reservation if this matters to you.

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Service

Staff are frequently described as friendly and helpful, with standout service from specific breakfast and bar employees. However, several guests reported unwelcoming interactions, check-in or room assignment mix-ups, billing problems, and slow responses.

Related guest reviews

10

Angela

Mar 24, 2025

·

Stayed 1 night

Very clean environment. Staff was amazingly nice and very helpful.

10

Sherri

Nov 27, 2024

·

Stayed 2 nights

The staff were exceptionally helpful and very knowledgeable about the area of New Braunfels

10

Kenneth

Dec 31, 2023

·

Stayed 1 night

The waiter Steven at breakfast went above and beyond to insure I was taken care of. You are lucky to have him on your staff !

2

Sheila

Jun 29, 2023

·

Stayed 1 night

The property was good, but the hotel charged me for the stay, and I had already paid it through Expedia. Not good. It’s been two weeks, never received a refund or a even an email on the matter.

10

Amanda

Jun 30, 2024

·

Stayed 2 nights

Top tier staff! Shout out to the bar tender SAM who was friendly and gave us great local recommendations!

8

Jessie

Aug 1, 2024

·

Stayed 1 night

Although this property was clean and comfortable. The front desk attendant didn’t have a very welcoming attitude. Short with answers and not a greeting smile. After my family was done swimming in the pool we were not offered any towels. After returning to our room we noticed a sketchy individual snaking around all of our vehicles. The police were called and the individual was picked up. After this it was hard to relax and my children were on edge.

2

Melissa

Feb 27, 2023

·

Stayed 1 night

Reserved two rooms for 2/25 -2/26. On 2/25 at 9:27 am I contacted Ashley by phone requesting adjoining rooms. She said yes and was very polite & friendly.We arrived at 2:00 & asked to check in earlier, but one room wasn’t cleaned yet due to being short staffed, but could check in to the other. I saw housekeepers down the hall and politely asked if they were almost ready to get to my room to clean. They said they would do it next. At 3:45 I returned to the lobby with several guests and was told wait 10 more min.and said it was because I req. adjoined rooms.Like it was my fault! Yet I made the request in the a.m! Next day housekeeping knocked at 11:08. I said we’re still here. 5 minutes later she tried opening the door! I said we’re still inside. She says we should be out and asked “are you staying another day or what?” Room should have been ready by 3:00 check in. Yet were eager to clean 8 min after checkout? Unprofessional & understaffed, pubic hair on toilet seat. Beds were comfortable. Check out clerk friendly.

10

Debbie

May 15, 2023

·

Stayed 1 night

Staff was friendly and professional

6

Russell

Jun 12, 2023

·

Stayed 2 nights

Had an issue with third party booking. Room I needed was available but staff wouldn’t let me have it due to third part booking. Advertised as a King bed, but it was really a Queen mattress.

8

Eileen

Aug 1, 2025

·

Stayed 1 night

We had just gotten settled in our room when someone who checked into the same room online tried to gain access. Then the manager came to our door and I had to get out of bed and show ID to prove who I was. It was extremely inconvenient and confusing because the girl from the front desk that had just checked us in was standing next to the manager at our door.

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Location

Convenient base for River Road, Schlitterbahn, Gruene, and nearby restaurants and shops, with easy driving access and little freeway noise. A few note limited walkable dining and transit.

Related guest reviews

8

Blaise

May 4, 2025

·

Stayed 4 nights

Not many transit or dining options within walking distance. Not hotels fault

10

Heather

Dec 15, 2024

·

Stayed 1 night

Great location!

10

Ulises

May 21, 2024

·

Stayed 2 nights

Perfect location if you are going to River Rd Comal or Schlitterbahn. Lots of food options around.

10

Louis

Jun 19, 2025

·

Stayed 1 night

Easy to drive where I needed. Toilet tissue was sparse but we got through. No restaurant and I never saw the bar staffed. Many places to eat close by so it was not a problem. I would stay here again.

8

Veronica M

May 16, 2024

·

Stayed 2 nights

It was nice not to hear the freeway outside your Hotel window

10

Jennifer

Feb 10, 2025

·

Stayed 2 nights

The hotel was well-maintained and clean. The staff was courteous and available when I had questions. Breakfast was available (Not included) and items that my kids enjoyed. It was located minutes from my kid's event which made it less stressful. Great restaurants around the area.

10

Nathan

Dec 10, 2022

·

Stayed 1 night

My wife and I chose this location for its proximity to the Devil’s Backbone Tavern in Fischer, Texas. The rooms are spacious and updated, and the property is well-maintained.

8

Latoya

Jul 21, 2023

·

Stayed 1 night

Nice hotel in a convenient location.

10

Brian

Jun 21, 2023

·

Stayed 2 nights

Very clean, staff was nice and close to a lot of different cool towns and shopping. Also, very close to Buccees!

10

Jefrey

Oct 30, 2023

·

Stayed 2 nights

It was convenient access to Gruene and else where

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Dining

Breakfast is available for a fee; quality is often good but the value is questioned, and some expected it to be included. Bar service is inconsistent, with praised staff on some stays and closures or no staffing on others.

Related guest reviews

10

Lee Ann

Sep 1, 2024

·

Stayed 1 night

Rooms are clean. Property is clean. Breakfast is pricey, not continental. I’ve stayed there twice. And would stay again

10

Louis

Jun 19, 2025

·

Stayed 1 night

Easy to drive where I needed. Toilet tissue was sparse but we got through. No restaurant and I never saw the bar staffed. Many places to eat close by so it was not a problem. I would stay here again.

8

Fran

Jan 3, 2023

·

Stayed 19,359 nights

Suprised that the bar was closed over a holiday weekend/

10

Kenneth

Dec 31, 2023

·

Stayed 1 night

The waiter Steven at breakfast went above and beyond to insure I was taken care of. You are lucky to have him on your staff !

8

Denise

Nov 25, 2023

·

Stayed 1 night

The hotel was very good, my only dislike was the rooms have carpet. Besides that front staff was friendly and rooms felt clean. Breakfast is not included which is not common at their price point

10

Lisa

Nov 13, 2025

·

Stayed 1 night

Didn’t do breakfast it was not included

8

Jerod

Jun 9, 2024

·

Stayed 2 nights

Hotel was clean. Room was clean except for the brown stain between the night stand and bed. Pool was great. Only complaint is the charge for the average hotel breakfast, for the price of the room it should be included.

10

Amanda

Jun 30, 2024

·

Stayed 2 nights

Top tier staff! Shout out to the bar tender SAM who was friendly and gave us great local recommendations!

10

Gre

Sep 15, 2025

·

Stayed 2 nights

Absolutely amazing place breakfest was amazing and staff was amazing

8

Janet L

May 8, 2023

·

Stayed 2 nights

Our room was on the freeway side but it was quiet. Everything was as expected except breakfast. It was $12, food was fine but our understanding when booked was included. Simple miscommunication.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$118
March	$130
April	$134
May	$134
June	$140
July	$157
August	$141
September	$125
October	$132
November	$133
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $161	3 $158
4 $108	5 $114	6 $113	7 $113	8 $121	9 $170	10 $163
11 $108	12 $113	13 $115	14 $113	15 $125	16 $161	17 $170
18 $114	19 $113	20 $113	21 $116	22 $143	23 $230	24 $195
25 $235	26 $235	27 $250	28 $221	29 $183	30 $266	31 $206

Hilton Garden Inn New Braunfels

Prices for Hilton Garden Inn New Braunfels

Monthly average prices

About this property

Location

Room options

Two Queen Beds, Accessible

Room, Accessible

Two Queen Evolution Junior Suite

Room, 1 King Bed, Accessible

Junior Suite, Accessible

King Bed Evolution Room

Two Queens Evolution Room

Guest reviews of Hilton Garden Inn New Braunfels

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn New Braunfels

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $175	19 $190
20 $122	21 $128	22 $128	23 $107	24 $111	25 $160	26 $250
27 $113	28 $117	29 $119	30 $108