Micampus Estrada 11 Student Residence

This is not the fault of the accommodation.. poor description of check in .. hotels describes front desk which is not how check in occurs .. one email says we have to download app then you will receive 2nd email with different code to use on a machine at accommodation which allows the app to key open accommodation.. but no 2nd email received.. and the address of the accommodation is wrong .. Too hard we bailed on it and went somewhere else that’s just money gone !!!

Clean room but awful experience. Terrible management. No information provided, no reception, nobody to speak to, no contact info. Called over 10+ times, no answer. Had to walk the streets for 2.5 hours to trying to find someone to help me check in, went to 5 of their buildings all located 15-20 minutes away, most were empty, no managerial staff present, no reception staff around. Absolutely useless. I had to drag all of my luggage around, lost my jacket & ripped my bag in the process. Never again. Absolutely awful management. No compensation, no apology. Over 8 people had the same situation. Never experienced anything like it. The expectation for your customers to go on a wild goose chase around Madrid, awful.

La

My main complaints are: - there was a bad smell in the wardrobe; - the air conditioned device was so shiny it made it impossible to sleep.

Staff were very helpful and friendly. The room was clean and bathroom was new and modern looking.