TULIP Hotels & Residences - Zwolle

I have a video to show my concerns. I never in my life was in a hotel with no working lift, I had to carry my heavy bags to the second floor. The room was renovated by someone who has no idea about hotel rooms need. The bed is nice, the side bed tables are safely hazards tray (no table). Cheap mirrors in bathrooms are loose and cant be used …same from December last year. Bathrooms should have lights which can turn on automatically so we don’t fall at the middle of the night. I still don’t understand why they dont have a small fridge in the room. There is no AC in the room House keeping staff should be trained properly and use a checklist: 1- the face tissue box has 4 tissues only then I cant call anyone to get another one. 2- the soap bottle at the sink was completely empty… I wonder how the housekeeping staff don’t check anything 3- the bathroom is fit with only two empty bottles of soap . I have a video of everything I mentioned here. Unfortunately and before this stay ☝️☝️ I booked another 3 nights from the 7th to the 10th of October . If I knew that the hotel lift is not working, I would have never booked in this expensive hotel. You could say that you mentioned the lift issue while booking… but I can tell you that hotel should not operate without a working lift.

Staff was friendly and helpful. Responded to our needs very quickly. Was unaware our room had no air conditioning. It really should be noted so there is no disappointment and your rating will be imlroved with this knowledge. Also elevator was not working and walking up to second (with 0 being ground floor) was difficult for older guest (me!) with luggage. This should have been noted prior to check in even if it was temporary. Again best to expose than hide facts of stay.

Still being refurbished - and amazingly they haven’t put aircon in! Even in February it was too warm. The refurbished rooms are a vast improvement on before. Staff getting round building issues, but signs lead you all round the building, then say no entry! Will be good (but very hot) when finished. Extremely convenient for Hedon to see live bands.

Don’t waste your money on the breakfast - was not worth it all

I spent 9 nights in this hotel It was the best choice