HSM Hotel San Martino

Excelente

Hotel incorrectly double charged me when the payment had already been made. Heating wasn’t working and hotel has no alternative arrangements or a portable heater

Good

The first thing that stood out to me was the employees at the front desk. They were very, very good at their job jobs. Very kind very helpful and informative. As we are not from Italy, we are from America and needed guidance in a lot of areas. they were very helpful and kind. The rooms were very clean and tidy and comfortable, and the hotel itself was beautifully designed location is great close by restaurants and coffee shops in an excellent workout/gym facility. Also a hair salon close by and ample parking.

- Clean room with a nice view; very nice lobby - Equipment was minimum but nice and clean so I would say it was good value for money, however, - Not many restaurants around and you need a car to go anywhere - Breakfast options were rather limited and lacked fresh fruit and vegetables; Italian cakes were nice; they do not seem to be checking the room number to see who paid for breakfast (or not); not sure about this self-declaration system (at the payment) - Gym is outside in the shopping complex meaning we need to walk 1 minute in the cold; we asked if the gym was open, the receptionist said yes, but it was closed; after we complained, he said the gym was not run by them and that they could not know (so we did not get to see the gym) - The shampoo was very nice so I wanted to buy a bottle but they do not sell any at the lobby. Too bad.