Name: DoubleTree by Hilton Cape Town - Upper Eastside
Address: 31 Brickfield Road, Woodstock, Cape Town, South Africa, Cape Town, Western Cape, ZA
Price range: $83–$186 per night
Rating: 8.35

What guests think

At DoubleTree by Hilton Cape Town - Upper Eastside, guests frequently highlight friendly, accommodating service and generally clean, quiet, and spacious rooms, while noting occasional downsides such as dated areas, inconsistent housekeeping, and impacts from local power outages.

The urban, industrial setting divides opinion: several caution against walking at night, yet many find it convenient for tour pickups, with shuttles to the V&A Waterfront and some attractions like the Old Biscuit Mill within reach. On-site dining is well regarded, especially breakfast variety, though some note slow evening service or higher prices. Overall, expect a practical base rather than a resort feel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Shuttles to the V&A Waterfront and the airport, plus helpful in-house transport/concierge support, are appreciated; basement parking is available but height-restricted. Some facilities are affected during load shedding (limited backup power, A/C issues), and the gym is reported small and could be cleaner.

Related guest reviews

10

Simon

Feb 12, 2026

·

Stayed 2 nights

Easy parking underneath, welcoming staff, quiet room, modern and fresh

10

Darlene

Feb 22, 2025

·

Stayed 2 nights

They had complimentary shuttle to the V&A waterfront. Also a Concierge who could arrange transportation on your behalf.

4

Mary

Feb 20, 2023

·

Stayed 1 night

Important to let the guests know about load shedding and how it would affect the residents. Showering in the dark is unacceptable.

10

Maria

May 13, 2023

·

Stayed 3 nights

Loved the area in the urban look and feel of the neighborhood. Everything was great, but I wish that the fitness facility was bigger and cleaner.

10

John

Dec 10, 2024

·

Stayed 2 nights

Staff made us feel very welcome. Stored our bags while we went touring. Great room service. Airport shuttle reasonable. Room safe didn’t work so they upgraded us. Would definitely stay again.

10

Raja

Jul 4, 2025

·

Stayed 2 nights

We had a comfortable stay at this hotel. The shuttle service was good. Restaurant staff were very helpful to cater to our needs.

4

Albert

Jan 21, 2023

·

Stayed 5 nights

* With rolling electricity outages on daily basis, not all rooms were on emergency power: Air conditioners do not work then and windows do not open. This creates a little sauna. Hotel was not upfront with these challenges upon booking. * Hotel is situated in secluded area away from shops, restaurants and attractions. Area appeared unsafe. * Poor maintenance: We rented two rooms both had broken toilet seats, curtain had holes and basin was blocked, poor water pressure. * Staff excellent. * Breakfast mundane.

10

Dayna

Oct 22, 2025

·

Stayed 3 nights

Checking in was super easy and the front desk staff was very friendly. I got my warm cookie and went to my room. The room was decent. I wish there was an outlet besides the bed, but bring a USB-A if you want to charge your devices bedside. The room was cold and the shower was hot. Which made for a pleasant stay. The breakfast had a large variety of items, made to order eggs and pancakes. The staff, I can't say how much I loved the staff. Very professional, they remembered me from day to day, even my coffee order overall adding to the great stay i had at the hotel. The hotel is located inside of another building with some restaurants and shops. It's also located in what appeared to be an industrial area. So access to anything outside of catching a rideshare/taxi/Uber is necessary. The airport transfer needs to be scheduled before hand which they seem to be pretty flexible and accommodating. Overall I enjoyed my stay at this hotel.

8

Victor

Jan 3, 2024

·

Stayed 3 nights

The hotel was amazingly great. We just had difficulty with the parking, with the height of only 2m, parking for tall vehicles or vehicles with a roof box is very limited

10

Marcus

Oct 17, 2025

·

Stayed 4 nights

Had a lovely stay - staff were excellent and helped in every way they good. Food was spot on and room with a view and a half !! Table top mountain. A little out of the main area but Woodstock is cool and the in house transport company were excellent

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests find the hotel and rooms clean, with several calling them spotless. However, recurring complaints cite housekeeping lapses (unclean floors, dirty towels, missed replenishment) and worn areas that feel tired or dirty.

Related guest reviews

10

Darsel

Apr 24, 2023

·

Stayed 2 nights

My stay here was everything!!! Omg the staff and food there were beyond amazing! The rooms are neat and very clean. I cannot wait to return! Thank you all so so much for everything!!!

10

Alika Muhigirwa

Jan 8, 2026

·

Stayed 4 nights

Room so clean and hotel staff excellent and welcoming We really enjoyed the breakfast

10

Clare

Feb 28, 2024

·

Stayed 1 night

So friendly, nothing was too much trouble. Spotless hotel and everything you need in a room

10

Mouza

Jul 30, 2025

·

Stayed 1 night

Nice staff clean hotel

4

Spectrum Brands uk

May 15, 2023

·

Stayed 2 nights

I have been staying at this hotel for over 10 years; this was my first post covid visit; I noted a general demise in the overall aesthetic and standard of appearance; the hotel looks and feels tired and old; furnishings; carpets; walls peeling/dirty paint etc; felt like a hotel in decline and therefore I reflected that in my rating

6

Steven

Dec 28, 2023

·

Stayed 3 nights

Restaurant was excellent. Staff very courteous. Basics such as shampoo, soap, and towels were not replenished. Multiple lights were burnt out

4

Susan

Mar 23, 2025

·

Stayed 2 nights

Room was standard looking. Floor was not swept on first day, then realized a dirty towel was on the rack. When I talked to the front desk they said sorry but no solution to rectify it. I then had to phone down to get my towel replaced. Next day, the floor was still not swept with debris like cereal on the floor. Window howled for the wind as wouldn’t seal, we had to put a bag around the seal to stop it. Service at the restaurant in the evening was very slow, had to keep asking for things like condiments or cutlery. They forgot one person’s meal completely. Morning breakfast was good and so was the service. No real common area to play games with friends. Location was good with a small convenience store nearby. Shuttle service was good. Room was not to standard for the price. Would not stay here again.

8

Nicholas

Feb 9, 2026

·

Stayed 5 nights

Staff was great. Kind! Everything felt clean. Water and coffee set up in the room was great. Not far from everything you’d want to see

2

Martia

Mar 13, 2024

·

Stayed 1 night

The hotel is very dirty and old. The room felt like a jail cell or hospital room. Luckily I was only there for one night. It was so bad, my partner and I didn’t even use the shower or anything. We left as soon as we woke up.

10

angella

Sep 2, 2024

·

Stayed 9 nights

Good location, friendly staff. Clean hotel

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often quiet and spacious, with some suites offering standout views. Cons noted include dated decor, maintenance issues (e.g., window seals, limited bedside outlets), occasional A/C problems, and missing items like a blow-dryer.

Related guest reviews

10

Simon

Feb 12, 2026

·

Stayed 2 nights

Easy parking underneath, welcoming staff, quiet room, modern and fresh

10

Eduarda

Nov 8, 2025

·

Stayed 4 nights

Staff was amazing, room was very spacious but lacked amenities like blowdryer. Location of the hotel was perfect for everything we wanted to do (we were in the pick up radius for many tours). Would stay there again

10

Lee

Jul 23, 2023

·

Stayed 1 night

The suites are huge and absolutely stunning

4

Susan

Mar 23, 2025

·

Stayed 2 nights

Room was standard looking. Floor was not swept on first day, then realized a dirty towel was on the rack. When I talked to the front desk they said sorry but no solution to rectify it. I then had to phone down to get my towel replaced. Next day, the floor was still not swept with debris like cereal on the floor. Window howled for the wind as wouldn’t seal, we had to put a bag around the seal to stop it. Service at the restaurant in the evening was very slow, had to keep asking for things like condiments or cutlery. They forgot one person’s meal completely. Morning breakfast was good and so was the service. No real common area to play games with friends. Location was good with a small convenience store nearby. Shuttle service was good. Room was not to standard for the price. Would not stay here again.

10

Dayna

Oct 22, 2025

·

Stayed 3 nights

Checking in was super easy and the front desk staff was very friendly. I got my warm cookie and went to my room. The room was decent. I wish there was an outlet besides the bed, but bring a USB-A if you want to charge your devices bedside. The room was cold and the shower was hot. Which made for a pleasant stay. The breakfast had a large variety of items, made to order eggs and pancakes. The staff, I can't say how much I loved the staff. Very professional, they remembered me from day to day, even my coffee order overall adding to the great stay i had at the hotel. The hotel is located inside of another building with some restaurants and shops. It's also located in what appeared to be an industrial area. So access to anything outside of catching a rideshare/taxi/Uber is necessary. The airport transfer needs to be scheduled before hand which they seem to be pretty flexible and accommodating. Overall I enjoyed my stay at this hotel.

2

Martia

Mar 13, 2024

·

Stayed 1 night

The hotel is very dirty and old. The room felt like a jail cell or hospital room. Luckily I was only there for one night. It was so bad, my partner and I didn’t even use the shower or anything. We left as soon as we woke up.

10

Brian

Mar 13, 2025

·

Stayed 2 nights

Friendly staff, helpful. Nice quiet rooms!

8

Danielle

Jun 27, 2023

·

Stayed 7 nights

My experience was good overall. Most of the staff was helpful and polite. I did notice however that they treat the white Americans a bit better than Black Americans (friendlier, chattier, engaging), not sure why. The location was definitely more urban, but I felt safe. Grocery store, gas station, a few restaurants, and the highway were all in close proximity. The room was extremely spacious and clean. If I return to Cape Town, this is where I'll likely stay.

10

Marcus

Oct 17, 2025

·

Stayed 4 nights

Had a lovely stay - staff were excellent and helped in every way they good. Food was spot on and room with a view and a half !! Table top mountain. A little out of the main area but Woodstock is cool and the in house transport company were excellent

10

Ross

Dec 21, 2023

·

Stayed 1 night

Caring, helpful staff, nice rooms, outstanding breakfast, nice restaurant

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and solution-focused, with staff arranging transfers, storing bags, handling issues, and accommodating requests. A few report problems such as a rude night manager, slow restaurant service, uneven room service, and limited communication about power cuts.

Related guest reviews

10

Dayna

Oct 22, 2025

·

Stayed 4 nights

For business, I had to checkout of the hotel, but I checked back in a few days later. My only issue with my second stay was the AC wasn't running cold so I was a little hot at night. Nothing too bad though. The cleaning staff was great too. My second stay was just as enjoyable as the first. I needed an airport transfer so I settled on a time, when I went to check with the transfer company, the told me it would be better to leave earlier due to intense traffic. I'm so glad they informed me so I could change the leave time.

8

Samuel

Nov 9, 2023

·

Stayed 7 nights

Beautiful facilities, room service wasn't the greatest, but other than that was excellent.

4

Mary

Feb 20, 2023

·

Stayed 1 night

Important to let the guests know about load shedding and how it would affect the residents. Showering in the dark is unacceptable.

10

John

Dec 10, 2024

·

Stayed 2 nights

Staff made us feel very welcome. Stored our bags while we went touring. Great room service. Airport shuttle reasonable. Room safe didn’t work so they upgraded us. Would definitely stay again.

4

Susan

Mar 23, 2025

·

Stayed 2 nights

Room was standard looking. Floor was not swept on first day, then realized a dirty towel was on the rack. When I talked to the front desk they said sorry but no solution to rectify it. I then had to phone down to get my towel replaced. Next day, the floor was still not swept with debris like cereal on the floor. Window howled for the wind as wouldn’t seal, we had to put a bag around the seal to stop it. Service at the restaurant in the evening was very slow, had to keep asking for things like condiments or cutlery. They forgot one person’s meal completely. Morning breakfast was good and so was the service. No real common area to play games with friends. Location was good with a small convenience store nearby. Shuttle service was good. Room was not to standard for the price. Would not stay here again.

8

Nicholas

Feb 9, 2026

·

Stayed 5 nights

Staff was great. Kind! Everything felt clean. Water and coffee set up in the room was great. Not far from everything you’d want to see

10

Dayna

Oct 22, 2025

·

Stayed 3 nights

Checking in was super easy and the front desk staff was very friendly. I got my warm cookie and went to my room. The room was decent. I wish there was an outlet besides the bed, but bring a USB-A if you want to charge your devices bedside. The room was cold and the shower was hot. Which made for a pleasant stay. The breakfast had a large variety of items, made to order eggs and pancakes. The staff, I can't say how much I loved the staff. Very professional, they remembered me from day to day, even my coffee order overall adding to the great stay i had at the hotel. The hotel is located inside of another building with some restaurants and shops. It's also located in what appeared to be an industrial area. So access to anything outside of catching a rideshare/taxi/Uber is necessary. The airport transfer needs to be scheduled before hand which they seem to be pretty flexible and accommodating. Overall I enjoyed my stay at this hotel.

10

Charles

Nov 28, 2024

·

Stayed 3 nights

Had a problem, manager took care of everything. So thankful. Great property

4

jane

Feb 10, 2024

·

Stayed 3 nights

The night staff, mostly manager very rude and unhelpful. I would never stay there again.

10

mary

Nov 7, 2024

·

Stayed 1 night

I liked that the staff was quick to find us a room with 2 beds.and they did it cheerfully

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AI-generated summary based on recent guest reviews

Location

Feedback is mixed: several warn the surrounding urban/industrial area feels unsafe for walking at night and isn’t very walkable. Others find it convenient for tours and nearby spots, with the Old Biscuit Mill within walking distance and shuttles to the V&A Waterfront.

Related guest reviews

8

Ramon

Nov 28, 2023

·

Stayed 6 nights

Good staff, good breakfast, not a good location

10

Maria

May 18, 2023

·

Stayed 1 night

Amazing staff Convenient location

6

Angel

Oct 5, 2024

·

Stayed 3 nights

The surroundings of the hotel are not that great, I didn’t feel safe going out for a walk at night.

10

Eduarda

Nov 8, 2025

·

Stayed 4 nights

Staff was amazing, room was very spacious but lacked amenities like blowdryer. Location of the hotel was perfect for everything we wanted to do (we were in the pick up radius for many tours). Would stay there again

8

Nicholas

Feb 9, 2026

·

Stayed 5 nights

Staff was great. Kind! Everything felt clean. Water and coffee set up in the room was great. Not far from everything you’d want to see

8

SYLVIA

Feb 21, 2024

·

Stayed 5 nights

Great property but nothing to do around that area. We were advised on multiple occasions by Taxi /Uber drivers not to walk around that area because it VERY unsafe

10

Dayna

Oct 22, 2025

·

Stayed 3 nights

Checking in was super easy and the front desk staff was very friendly. I got my warm cookie and went to my room. The room was decent. I wish there was an outlet besides the bed, but bring a USB-A if you want to charge your devices bedside. The room was cold and the shower was hot. Which made for a pleasant stay. The breakfast had a large variety of items, made to order eggs and pancakes. The staff, I can't say how much I loved the staff. Very professional, they remembered me from day to day, even my coffee order overall adding to the great stay i had at the hotel. The hotel is located inside of another building with some restaurants and shops. It's also located in what appeared to be an industrial area. So access to anything outside of catching a rideshare/taxi/Uber is necessary. The airport transfer needs to be scheduled before hand which they seem to be pretty flexible and accommodating. Overall I enjoyed my stay at this hotel.

4

Neevar

Nov 24, 2023

·

Stayed 3 nights

Poor unsafe area. Hotel not bad for price

10

Keri-Ann Marie

Jun 28, 2024

·

Stayed 1 night

Comfortable hotel in a nice part of town. Old Biscuit Mill within walking distance (great restaurants).

8

Danielle

Jun 27, 2023

·

Stayed 7 nights

My experience was good overall. Most of the staff was helpful and polite. I did notice however that they treat the white Americans a bit better than Black Americans (friendlier, chattier, engaging), not sure why. The location was definitely more urban, but I felt safe. Grocery store, gas station, a few restaurants, and the highway were all in close proximity. The room was extremely spacious and clean. If I return to Cape Town, this is where I'll likely stay.

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AI-generated summary based on recent guest reviews

Dining

Dining draws strong praise, especially for the quality and variety of breakfast; the restaurant and bar are generally enjoyed. Downsides include occasional slow evening service, uneven room service, a few reports of mundane breakfast, and pricing concerns.

Related guest reviews

8

Samuel

Nov 9, 2023

·

Stayed 7 nights

Beautiful facilities, room service wasn't the greatest, but other than that was excellent.

10

Alberta

Oct 4, 2025

·

Stayed 11 nights

What a pleasant, peaceful and wonderful experience. Breakfast buffet was incredible. Loved it

10

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Nov 4, 2022

·

1층에 Bar와 식당 모두 합리적 가격에 맛있었다. 특히 조식은 가성비가 좋았다.

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8

Gregory

May 8, 2023

·

Stayed 7 nights

Good place. Restaurant is a bit over priced but the food is good.

4

Susan

Mar 23, 2025

·

Stayed 2 nights

Room was standard looking. Floor was not swept on first day, then realized a dirty towel was on the rack. When I talked to the front desk they said sorry but no solution to rectify it. I then had to phone down to get my towel replaced. Next day, the floor was still not swept with debris like cereal on the floor. Window howled for the wind as wouldn’t seal, we had to put a bag around the seal to stop it. Service at the restaurant in the evening was very slow, had to keep asking for things like condiments or cutlery. They forgot one person’s meal completely. Morning breakfast was good and so was the service. No real common area to play games with friends. Location was good with a small convenience store nearby. Shuttle service was good. Room was not to standard for the price. Would not stay here again.

4

Albert

Jan 21, 2023

·

Stayed 5 nights

* With rolling electricity outages on daily basis, not all rooms were on emergency power: Air conditioners do not work then and windows do not open. This creates a little sauna. Hotel was not upfront with these challenges upon booking. * Hotel is situated in secluded area away from shops, restaurants and attractions. Area appeared unsafe. * Poor maintenance: We rented two rooms both had broken toilet seats, curtain had holes and basin was blocked, poor water pressure. * Staff excellent. * Breakfast mundane.

10

Dayna

Oct 22, 2025

·

Stayed 3 nights

Checking in was super easy and the front desk staff was very friendly. I got my warm cookie and went to my room. The room was decent. I wish there was an outlet besides the bed, but bring a USB-A if you want to charge your devices bedside. The room was cold and the shower was hot. Which made for a pleasant stay. The breakfast had a large variety of items, made to order eggs and pancakes. The staff, I can't say how much I loved the staff. Very professional, they remembered me from day to day, even my coffee order overall adding to the great stay i had at the hotel. The hotel is located inside of another building with some restaurants and shops. It's also located in what appeared to be an industrial area. So access to anything outside of catching a rideshare/taxi/Uber is necessary. The airport transfer needs to be scheduled before hand which they seem to be pretty flexible and accommodating. Overall I enjoyed my stay at this hotel.

10

Syed Omair Akbar

Nov 19, 2025

·

Stayed 5 nights

Breakfast was really good with many options. Near by shops and reauranta within the hotel . Friendly staff and clean rooms . Everything was perfect

10

Marcus

Oct 17, 2025

·

Stayed 4 nights

Had a lovely stay - staff were excellent and helped in every way they good. Food was spot on and room with a view and a half !! Table top mountain. A little out of the main area but Woodstock is cool and the in house transport company were excellent

10

Ross

Dec 21, 2023

·

Stayed 1 night

Caring, helpful staff, nice rooms, outstanding breakfast, nice restaurant

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AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$123
March	$121
April	$106
May	$101
June	$89
July	$77
August	$90
September	$99
October	$122
November	$120
December	$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $97
6 $96	7 $96	8 $83	9 $83	10 $83	11 $95	12 $96
13 $101	14 $114	15 $125	16 $135	17 $95	18 $99	19 $98
20 $102	21 $108	22 $96	23 $100	24 $108	25 $107	26 $106
27 $100	28 $106	29 $112	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $125	3 $133
4 $130	5	6	7 $139	8 $147	9 $141	10 $158
11 $167	12	13 $179	14	15 $179	16 $167	17 $149
18 $154	19 $150	20 $145	21 $152	22 $145	23 $159	24
25 $139	26 $145	27	28 $186	29 $170	30 $142	31

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about DoubleTree by Hilton Cape Town - Upper Eastside

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