PLAZA SANTO DOMINGO
$981
/ night
Avg. for October
Prices for PLAZA SANTO DOMINGO
Select dates to see prices and availability
$981
/ night
Avg. for October
Monthly average prices
Nightly prices at PLAZA SANTO DOMINGO average $133 in December, the cheapest month, and $981 in October, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $140 |
| October | $981 |
| November | $162 |
| December | $133 |
J
Oct · $981
O
N
D
Most expensive: October (~$981)
Cheapest: December (~$133)
Kitchen
TV
Hair Dryer
Towels
Location
Costanilla de los Angeles 13, Sol, Madrid, Spain
Room options
Apartment
1 Full Bed
1 Full Bed
1292 ft²
Guest reviews of PLAZA SANTO DOMINGO
7.4
Good
Based on 5,148 verified reviews
Who stays here?
Business
14%
Couple
47%
Family
16%
Group
15%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At PLAZA SANTO DOMINGO, travellers consistently praise the central location near Gran Vía and metro links, while feedback on rooms and facilities is mixed, with notable differences between older and renovated areas, variable cleanliness, and occasional noise and climate-control issues.
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What guests think
At PLAZA SANTO DOMINGO, travellers consistently praise the central location near Gran Vía and metro links, while feedback on rooms and facilities is mixed, with notable differences between older and renovated areas, variable cleanliness, and occasional noise and climate-control issues.
Staff are frequently described as friendly and accommodating, with several guests noting quick room changes when issues arose. The rooftop terrace and pool draw praise for views, though loungers, hours, and occasional extra charges receive criticism, and breakfast satisfaction varies. Expect a superbly located base with uneven room quality—upgraded or renovated options tend to deliver a better stay.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop terrace and pool with city views are a frequent highlight. Several guests note limitations such as limited loungers, early or seasonal hours, occasional closures, and extra charges (e.g., towels or in-room safe).
Related guest reviews
6
Denis
Jul 28, 2024
·
Stayed 4 nights
They are trying and it is better than some others. That being said, it is lacking some basic necessities. Wifi is terrible and either was very weak or not functioning half the time. Breakfast was very subpar. The lobby is sad and there is only one Starbucks machine which you must pay for. The upstairs bar/pool is small and blazing hot--almost unusable during the day. The cleaning staff was brusque at best and camped outside our door having loud conversations and clanging their equipment starting at 8:30 in the morning. If you want to use the in-room safe, you must pay. That's a first. The front desk was attentive and did their best.
They are trying and it is better than some others. That being said, it is lacking some basic necessities. Wifi is terrible and either was very weak or not functioning half the time. Breakfast was very subpar. The lobby is sad and there is only one Starbucks machine which you must pay for. The upstairs bar/pool is small and blazing hot--almost unusable during the day. The cleaning staff was brusque at best and camped outside our door having loud conversations and clanging their equipment starting at 8:30 in the morning. If you want to use the in-room safe, you must pay. That's a first. The front desk was attentive and did their best.
8
sofie
Aug 2, 2024
·
Stayed 4 nights
Great location. Roof top bar and pool was lovely. But 5 euros for a small bottle of water is a joke! 85 cents for a large one in supermarket across the road!
Great location. Roof top bar and pool was lovely. But 5 euros for a small bottle of water is a joke! 85 cents for a large one in supermarket across the road!
10
Ahmaud
Sep 9, 2024
·
Stayed 2 nights
Great location. Everything was walkable. Rooftop pool was beautiful.
Great location. Everything was walkable. Rooftop pool was beautiful.
6
Félix
Aug 14, 2022
·
Stayed 2 nights
Il s'agit d'un vieille hotel. Les meubles était vieux, la tele est petite et a probablement plus que 10 ans, il y avait de la moisissure dans la salle de bain. De plus la piscine ferme a 7h pm et il faut loué une serviette pour y aller...
Il s'agit d'un vieille hotel. Les meubles était vieux, la tele est petite et a probablement plus que 10 ans, il y avait de la moisissure dans la salle de bain. De plus la piscine ferme a 7h pm et il faut loué une serviette pour y aller...
6
Eric
Jun 12, 2023
·
Stayed 3 nights
L’hôtel a une belle devanture bien placé. Nous étions sur une aile de l’hôtel, certainement rénové donc plus ancienne pas terrible pour un quatre-étoiles. Dommage. Choisis cette hôtel pour le Rooftop avec piscine qui ouvrait le samedi mais non disponible en fin de journée car privatiser vraiment la lose
L’hôtel a une belle devanture bien placé. Nous étions sur une aile de l’hôtel, certainement rénové donc plus ancienne pas terrible pour un quatre-étoiles. Dommage. Choisis cette hôtel pour le Rooftop avec piscine qui ouvrait le samedi mais non disponible en fin de journée car privatiser vraiment la lose
6
SERENA
Jun 20, 2024
·
Stayed 5 nights
l hotel est très bien placé en centre ville et possède une belle terrasse en rooftop, et de plus au pied d'un metyro ce qui est très agreable pour se déplacer toutefois quelques points négatifs l hotel a besoin d'une sérieuse rénovation, les salles de bains ont des murs moisis, dans certaines parties il y a une odeur nauséabonde de canalisations, le bar de la réception ne fonctionne pas ni la machine à café la piscine n'est pas chauffée et ferme tôt ce qui ne nous permet pas d'aller nous baigner après une journée de travail, et autre point vous devez louer une serviette meme si vous ne vous baignez pas. au prix pratiqué (il y a eu une nuit facturée à 427 euros, avouez que c'est un peu juste en prestations.
l hotel est très bien placé en centre ville et possède une belle terrasse en rooftop, et de plus au pied d'un metyro ce qui est très agreable pour se déplacer toutefois quelques points négatifs l hotel a besoin d'une sérieuse rénovation, les salles de bains ont des murs moisis, dans certaines parties il y a une odeur nauséabonde de canalisations, le bar de la réception ne fonctionne pas ni la machine à café la piscine n'est pas chauffée et ferme tôt ce qui ne nous permet pas d'aller nous baigner après une journée de travail, et autre point vous devez louer une serviette meme si vous ne vous baignez pas. au prix pratiqué (il y a eu une nuit facturée à 427 euros, avouez que c'est un peu juste en prestations.
10
Thomas A
Aug 18, 2024
·
Stayed 2 nights
The roof top pool converts to a dining area at night. Beautiful views of the city lights
The roof top pool converts to a dining area at night. Beautiful views of the city lights
10
Manuel
Sep 15, 2024
·
Stayed 8 nights
Rooftop terrace and pool.
Rooftop terrace and pool.
8
Ylva
Aug 31, 2024
·
Stayed 7 nights
Det är fjärde vistelsen på detta hotell. Rummet denna gång gick i mörklila och det innebar mörklila väggar, mörklila skrivbord, mörklila garderob och ett mörklila badrum. Färgen drog ner helhetsbetyget eftersom den var så mörk och trist. Därtill en stolpe - ja, mörklila - som löpte från golv till tak mitt ute på golvet. Väldigt opraktiskt. I övrigt mycket rent. Terrassen på taket har liksom tidigare år för få solsängar och de många barpallarna står oanvända och tar upp plats. Härlig pool, vänlig och serviceinriktad personal uppe på taket.
Det är fjärde vistelsen på detta hotell. Rummet denna gång gick i mörklila och det innebar mörklila väggar, mörklila skrivbord, mörklila garderob och ett mörklila badrum. Färgen drog ner helhetsbetyget eftersom den var så mörk och trist. Därtill en stolpe - ja, mörklila - som löpte från golv till tak mitt ute på golvet. Väldigt opraktiskt. I övrigt mycket rent. Terrassen på taket har liksom tidigare år för få solsängar och de många barpallarna står oanvända och tar upp plats. Härlig pool, vänlig och serviceinriktad personal uppe på taket.
8
Julie
Aug 26, 2024
·
Stayed 3 nights
The pool was incredible
The pool was incredible
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: while some rooms are described as clean, many guests report dirty carpets, moldy or musty bathrooms, lingering odors, and uneven housekeeping.
Related guest reviews
6
Elizabeth
Oct 26, 2024
·
Stayed 1 night
The room that we stayed in wasn’t vacuumed and there were spider webs on the ceiling. The facility smelled bad. The breakfast area was a nice surprise, many options and tasty.
The room that we stayed in wasn’t vacuumed and there were spider webs on the ceiling. The facility smelled bad. The breakfast area was a nice surprise, many options and tasty.
6
Monica
Sep 14, 2023
·
Stayed 2 nights
Our room was not what we expected. It was much smaller than we thought it would be, which wasn’t the biggest issue. The carpets were visibly dirty and we felt like we couldn’t walk on them freely. The pillows were bad for the neck. The beds were pretty comfortable though. The shower and bathroom was nice, large rain shower was the best part. The rooms are not soundproof. The worst part is that the room smelled like cigarettes and it felt like we couldn’t breathe in there. The location of the hotel is great though, no complaints with that.
Our room was not what we expected. It was much smaller than we thought it would be, which wasn’t the biggest issue. The carpets were visibly dirty and we felt like we couldn’t walk on them freely. The pillows were bad for the neck. The beds were pretty comfortable though. The shower and bathroom was nice, large rain shower was the best part. The rooms are not soundproof. The worst part is that the room smelled like cigarettes and it felt like we couldn’t breathe in there. The location of the hotel is great though, no complaints with that.
4
Ryan
Feb 15, 2023
·
Stayed 13 nights
This property is located in a great location but beyond that it is not at all what it is advertised to be. The first room we were put in was so horrible it felt like a broiler room converted into a guest room. We had requested 3 bed and the room we were given would age barely held two people comfortably. They moved us to another room which was a definite step above but still awful. There was a ton of black mold all of the bathroom walls and floors, there was dirt and dust all over the furniture, the bathroom vent was so dusty there was daily chunks of dust on the toilet, the shower had hair and dust inside of it. The carpet was old and stunk of mildew and there was an unknown substance all over the inside of the room door. All in all, not worth it. One staff member was fantastic, beyond that they were very rude and perturbed when asked questions.
This property is located in a great location but beyond that it is not at all what it is advertised to be. The first room we were put in was so horrible it felt like a broiler room converted into a guest room. We had requested 3 bed and the room we were given would age barely held two people comfortably. They moved us to another room which was a definite step above but still awful. There was a ton of black mold all of the bathroom walls and floors, there was dirt and dust all over the furniture, the bathroom vent was so dusty there was daily chunks of dust on the toilet, the shower had hair and dust inside of it. The carpet was old and stunk of mildew and there was an unknown substance all over the inside of the room door. All in all, not worth it. One staff member was fantastic, beyond that they were very rude and perturbed when asked questions.
2
Anthonius
May 5, 2024
·
Stayed 3 nights
Hotel with an old part , terrible room, smelly carpet. A lot of small stair what makes you have to carry your luggage a long way . Never again.
Hotel with an old part , terrible room, smelly carpet. A lot of small stair what makes you have to carry your luggage a long way . Never again.
2
angelica
May 9, 2023
·
Stayed 3 nights
The dirtiest Hotel I’ve been to. I saw the room and left instantly. The bathroom had hairs on the sink and mold on the bathtub. The carpet reeked. It looked like the room hadn’t been dusted in years. I was scared to even remove my shoes.
The dirtiest Hotel I’ve been to. I saw the room and left instantly. The bathroom had hairs on the sink and mold on the bathtub. The carpet reeked. It looked like the room hadn’t been dusted in years. I was scared to even remove my shoes.
6
Carlos
Apr 13, 2023
·
Stayed 1 night
Nos cambiaron a otro edificio cruzando la calle en el cual salía un fuerte olor desagradable del baño
Nos cambiaron a otro edificio cruzando la calle en el cual salía un fuerte olor desagradable del baño
4
Markus
Aug 26, 2024
·
Stayed 1 night
The room was pretty old and had a lot of mold and stains on the walls in the bathroom.
The room was pretty old and had a lot of mold and stains on the walls in the bathroom.
6
Juan Moises
Jan 9, 2024
·
Stayed 12 nights
Buen hotel, su personal para el check in, buena calidad y garante, el desayuno bueno y su personal excepcional el punto negro la limpieza, las amenidades del hotel escasas, tan es así, que para una estancia de 11 días unicamente 2 botellas pequeñas de agua, falta de aspirado a las habitaciones y limpieza general, pero sobre todo la falta de atención de quien se llamo el supervisor, al reclamarle la FALTA DE PAPEL HIGIENICO, que fue la gota que derramo el vaso, su contestación, la falta de empatia para algo tan esencial y que según el, "para eso es el teléfono" Con esa actitud, todo lo bueno lo tira a la basura
Buen hotel, su personal para el check in, buena calidad y garante, el desayuno bueno y su personal excepcional el punto negro la limpieza, las amenidades del hotel escasas, tan es así, que para una estancia de 11 días unicamente 2 botellas pequeñas de agua, falta de aspirado a las habitaciones y limpieza general, pero sobre todo la falta de atención de quien se llamo el supervisor, al reclamarle la FALTA DE PAPEL HIGIENICO, que fue la gota que derramo el vaso, su contestación, la falta de empatia para algo tan esencial y que según el, "para eso es el teléfono" Con esa actitud, todo lo bueno lo tira a la basura
10
Juan Carlos
Sep 27, 2024
·
Stayed 3 nights
I like the only thing was to dirty was the carpet
I like the only thing was to dirty was the carpet
8
Liliana
May 18, 2023
·
Stayed 2 nights
Great location. We got a room with a view of the amazing hanging garden, that was great. Clean and comfortable. Needs some paint; I guess white walls are not easy to maintain. Other small thing is that they need to provide body lotion. I don’t recommend breakfast in the hotel since across the street is the best “cafe con leche” and tortilla española ever, for a lot cheaper. Over all I will stay there again; this is actually my second time there.
Great location. We got a room with a view of the amazing hanging garden, that was great. Clean and comfortable. Needs some paint; I guess white walls are not easy to maintain. Other small thing is that they need to provide body lotion. I don’t recommend breakfast in the hotel since across the street is the best “cafe con leche” and tortilla española ever, for a lot cheaper. Over all I will stay there again; this is actually my second time there.
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AI-generated summary based on recent guest reviews
Rooms
Room quality varies widely between older and renovated areas; many find standard rooms small or dated with thin walls and some street noise, while upgrades can be spacious with better views. Climate control is often centrally managed and hard to cool, and Wi‑Fi reliability or paywalls frustrate some guests.
Related guest reviews
6
Tomas
May 15, 2024
·
Stayed 2 nights
Property needs better A/C in rooms and insulation in walls as noise could easily be heard from other rooms.
Property needs better A/C in rooms and insulation in walls as noise could easily be heard from other rooms.
8
Glaydon
Jun 9, 2024
·
Stayed 2 nights
Nice staff. Average comfort. The air has AC but you cannot turn it on or adjust the temperature. You need to ask the front desk to do it. The room is average and has nothing. The location is excellent and breakfast is good.
Nice staff. Average comfort. The air has AC but you cannot turn it on or adjust the temperature. You need to ask the front desk to do it. The room is average and has nothing. The location is excellent and breakfast is good.
6
Matthew
May 19, 2024
·
Stayed 3 nights
Overall solid hotel. However, “air conditioning” does not go below 22C; In our opinion, this is not air conditioning.
Overall solid hotel. However, “air conditioning” does not go below 22C; In our opinion, this is not air conditioning.
6
Glorie
Sep 29, 2024
·
Stayed 3 nights
Hotel was in a good location but the rooms were very small, cramped, outdated bathrooms and paper thin walls. We could hear the conversation of the couple in the next room. I don’t recommend this hotel.
Hotel was in a good location but the rooms were very small, cramped, outdated bathrooms and paper thin walls. We could hear the conversation of the couple in the next room. I don’t recommend this hotel.
8
JUAN MANUEL
Apr 29, 2023
·
Stayed 1 night
Hay 2 partes de hotel, una la habitual que se accede desde la recepción y otra es como un anexo al edificio, mucha diferencia en las habitaciones y mismo precio, si puedes que te den la principal
Hay 2 partes de hotel, una la habitual que se accede desde la recepción y otra es como un anexo al edificio, mucha diferencia en las habitaciones y mismo precio, si puedes que te den la principal
8
gareth
Oct 24, 2024
·
Stayed 3 nights
Stayed for 3 night's for a city break to watch Real Madrid. Check in was fast and reception staff friendly. Got to our room and was a bit disappointed due to size, faulty AC and single beds, was going to persevere but the AC meant the room was way to stuffy and it was unsafe to open the window due to a fire escape. Spoke to reception and they moved us no issues into a huge room massive queen bed and a balcony - thjs was greatly appreciated. Breakfast was 16 euros eaxhand whilst fresh and some choice im sure better value olaces are nearby. Sky lounge was really cool with great views and excellent staff. Location of hotel is perfect and lots of places in easy walking distance. Hotel gets my recommendation for sure and I'd definitely stay here again. Hotel made our trip even better.
Stayed for 3 night's for a city break to watch Real Madrid. Check in was fast and reception staff friendly. Got to our room and was a bit disappointed due to size, faulty AC and single beds, was going to persevere but the AC meant the room was way to stuffy and it was unsafe to open the window due to a fire escape. Spoke to reception and they moved us no issues into a huge room massive queen bed and a balcony - thjs was greatly appreciated. Breakfast was 16 euros eaxhand whilst fresh and some choice im sure better value olaces are nearby. Sky lounge was really cool with great views and excellent staff. Location of hotel is perfect and lots of places in easy walking distance. Hotel gets my recommendation for sure and I'd definitely stay here again. Hotel made our trip even better.
4
M
Sep 8, 2024
·
Stayed 1 night
El hotel tiene muy buena ubicación,trabajadores muy amables pero no he podido dormir ni media hora porque las paredes son como de papel. Se oyen las conversaciones palabra por palabra como si estuviéramos en la misma habitación. Cada vez que se abre una puerta o alguien camina se escucha todo. Del resto bien.
El hotel tiene muy buena ubicación,trabajadores muy amables pero no he podido dormir ni media hora porque las paredes son como de papel. Se oyen las conversaciones palabra por palabra como si estuviéramos en la misma habitación. Cada vez que se abre una puerta o alguien camina se escucha todo. Del resto bien.
8
Corinne
Jul 21, 2024
·
Stayed 1 night
This hotel had two different buildings. To access our room we had to use the 2nd set of elevators. You could tell this building was in the process of remodeling so not sure what the more expensive rooms looked like. Room was ok but out dated. Could hear people in the hallway. Over all the staff was Amazin! Rooftop bartenders and restaurant staff were superb. Check in desk employees and bell hop were also amazing. Would stay again but would like a room in building #1.
This hotel had two different buildings. To access our room we had to use the 2nd set of elevators. You could tell this building was in the process of remodeling so not sure what the more expensive rooms looked like. Room was ok but out dated. Could hear people in the hallway. Over all the staff was Amazin! Rooftop bartenders and restaurant staff were superb. Check in desk employees and bell hop were also amazing. Would stay again but would like a room in building #1.
6
ROL
Jan 17, 2023
·
Stayed 19,373 nights
Pour la 4eme fois dans cet hôtel, mais 1ere fois très déçu par chambre 408, salle de bains en mauvais état, stores de la chambre aussi. A quoi s'ajoutent un wifi et le coffre désormais payants....
Pour la 4eme fois dans cet hôtel, mais 1ere fois très déçu par chambre 408, salle de bains en mauvais état, stores de la chambre aussi. A quoi s'ajoutent un wifi et le coffre désormais payants....
10
barbaro
Oct 11, 2023
·
Stayed 3 nights
Beautiful hotel. In the center of madrid. Amazing but only one thing the wifi was horrible and I needed to do work!
Beautiful hotel. In the center of madrid. Amazing but only one thing the wifi was horrible and I needed to do work!
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AI-generated summary based on recent guest reviews
Service
Service is generally praised as friendly, professional, and helpful, with staff often accommodating room changes or early check-in. A minority report unhelpful responses, limited empathy, or rigid policies.
Related guest reviews
2
Thierry
Jul 1, 2023
·
Stayed 1 night
lavabo bouché sans action de la réception. Tuyau de douche cassé et coupant. Frigo ne fonctionne pas. Aucune compensation obtenue de la réception qui n’a pas montré beaucoup d’empathie ni d’intérêt. Chambre beaucoup trop chère pour l’état général. A éviter
lavabo bouché sans action de la réception. Tuyau de douche cassé et coupant. Frigo ne fonctionne pas. Aucune compensation obtenue de la réception qui n’a pas montré beaucoup d’empathie ni d’intérêt. Chambre beaucoup trop chère pour l’état général. A éviter
10
JOAN ANTONI
Nov 21, 2024
·
Stayed 1 night
Excelente. Muy buena ubicación para ir al teatro y visitar el centro de Madrid. Desayuno bufet muy bueno. Personal muy amable.
Excelente. Muy buena ubicación para ir al teatro y visitar el centro de Madrid. Desayuno bufet muy bueno. Personal muy amable.
8
Armen
Jul 12, 2024
·
Stayed 2 nights
Room wasn’t ready at my arrival. I showed up after 4:00 pm And the at the when I was checking out I asked them for 30 min more and they said that is NOT possible.
Room wasn’t ready at my arrival. I showed up after 4:00 pm And the at the when I was checking out I asked them for 30 min more and they said that is NOT possible.
8
gareth
Oct 24, 2024
·
Stayed 3 nights
Stayed for 3 night's for a city break to watch Real Madrid. Check in was fast and reception staff friendly. Got to our room and was a bit disappointed due to size, faulty AC and single beds, was going to persevere but the AC meant the room was way to stuffy and it was unsafe to open the window due to a fire escape. Spoke to reception and they moved us no issues into a huge room massive queen bed and a balcony - thjs was greatly appreciated. Breakfast was 16 euros eaxhand whilst fresh and some choice im sure better value olaces are nearby. Sky lounge was really cool with great views and excellent staff. Location of hotel is perfect and lots of places in easy walking distance. Hotel gets my recommendation for sure and I'd definitely stay here again. Hotel made our trip even better.
Stayed for 3 night's for a city break to watch Real Madrid. Check in was fast and reception staff friendly. Got to our room and was a bit disappointed due to size, faulty AC and single beds, was going to persevere but the AC meant the room was way to stuffy and it was unsafe to open the window due to a fire escape. Spoke to reception and they moved us no issues into a huge room massive queen bed and a balcony - thjs was greatly appreciated. Breakfast was 16 euros eaxhand whilst fresh and some choice im sure better value olaces are nearby. Sky lounge was really cool with great views and excellent staff. Location of hotel is perfect and lots of places in easy walking distance. Hotel gets my recommendation for sure and I'd definitely stay here again. Hotel made our trip even better.
4
Kim Mikkelmann
Oct 23, 2023
·
Stayed 5 nights
Bestemt ikke et hotel som er 4 stjerner eller pengene værd. Servicen er ikke tilstedeværende. Hotellet er gammelt og nedslidt og rengøringen er ikke god nok. Hvis vi skal til Madrid igen, vælger vi bestemt et andet hotel. Placeringen af hotellet i den centrale del af byen er god og man har let adgang til shopping og Madrids mange hyggelige gader.
Bestemt ikke et hotel som er 4 stjerner eller pengene værd. Servicen er ikke tilstedeværende. Hotellet er gammelt og nedslidt og rengøringen er ikke god nok. Hvis vi skal til Madrid igen, vælger vi bestemt et andet hotel. Placeringen af hotellet i den centrale del af byen er god og man har let adgang til shopping og Madrids mange hyggelige gader.
10
Ingrid
Sep 4, 2024
·
Stayed 3 nights
How wonderful are the staff members in front desk. Kind and Service oriented.
How wonderful are the staff members in front desk. Kind and Service oriented.
10
Kamesh
Jun 10, 2024
·
Stayed 9 nights
We enjoyed staying here on our recent 10-day trip to Madrid. The staff was incredibly accommodative to a change in plans we had - specially Arancha and her team who worked with us and the management to get us a larger room when my daughter decided to join us on the trip. The hotel is centrally located and close to many tourist worthy places. Highly recommend anyone looking for a first class experience.
We enjoyed staying here on our recent 10-day trip to Madrid. The staff was incredibly accommodative to a change in plans we had - specially Arancha and her team who worked with us and the management to get us a larger room when my daughter decided to join us on the trip. The hotel is centrally located and close to many tourist worthy places. Highly recommend anyone looking for a first class experience.
8
Ana L
Nov 12, 2024
·
Stayed 3 nights
La primer habitación dejó mucho que desear para la categoría del hotel pero al hacer la observación el personal nos realizó el cambio a una que cumplía las expectativas. Se ve que el personal está muy atento a tratar de mejorar la estancia de los huéspedes y en general todos son muy amables.
La primer habitación dejó mucho que desear para la categoría del hotel pero al hacer la observación el personal nos realizó el cambio a una que cumplía las expectativas. Se ve que el personal está muy atento a tratar de mejorar la estancia de los huéspedes y en general todos son muy amables.
8
Uygar
Apr 28, 2024
·
Stayed 4 nights
Sehr gute Lage! Man kann alle wichtige Lokalisationen Max in 15 min zu Fuß erreichen. Früher check-in gehabt, Hotel hat sehr freundlices Personal!
Sehr gute Lage! Man kann alle wichtige Lokalisationen Max in 15 min zu Fuß erreichen. Früher check-in gehabt, Hotel hat sehr freundlices Personal!
10
Mara
Aug 30, 2024
·
Stayed 1 night
Excellent service
Excellent service
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AI-generated summary based on recent guest reviews
Location
Exceptionally central and walkable near Gran Vía and metro links; some front-facing rooms experience street or nighttime service noise.
Related guest reviews
10
ayad
Aug 29, 2024
·
Stayed 6 nights
Excellent location
Excellent location
10
ROGELIO
Aug 14, 2024
·
Stayed 4 nights
Muy cerca de la gran vía A 20 metros de la estación Santo Domingo del metro de Madrid Puedes ir caminando a importantes sitios turísticos como perra del sol, palacio Real de Madrid
Muy cerca de la gran vía A 20 metros de la estación Santo Domingo del metro de Madrid Puedes ir caminando a importantes sitios turísticos como perra del sol, palacio Real de Madrid
10
Julito
Apr 29, 2023
·
Stayed 3 nights
Great location!!!
Great location!!!
8
Baris
Jul 31, 2023
·
Stayed 1 night
Great location
Great location
10
Piers James Bentley
Mar 26, 2023
·
Stayed 4 nights
Good location with lots to do within walking distance
Good location with lots to do within walking distance
8
rodolfo
Apr 10, 2023
·
Stayed 3 nights
Centrally located
Centrally located
8
Jorge M
May 17, 2024
·
Stayed 3 nights
The hotel is on the middle of everything
The hotel is on the middle of everything
8
Jarbas
Nov 11, 2024
·
Stayed 2 nights
A estadia foi excelente. Hotel muito bem localizado. Recomendo, ficaria novamente.
A estadia foi excelente. Hotel muito bem localizado. Recomendo, ficaria novamente.
8
Shaun
May 5, 2023
·
Stayed 5 nights
Great location,metro on the doorstep and in the centre of the city,perfect
Great location,metro on the doorstep and in the centre of the city,perfect
6
Rula
May 29, 2024
·
Stayed 3 nights
The trash pick up is at 2am every day and they are so loud. The hotel located on big intersection. Although we requested quiet rooms we still got rooms in the front of the building
The trash pick up is at 2am every day and they are so loud. The hotel located on big intersection. Although we requested quiet rooms we still got rooms in the front of the building
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AI-generated summary based on recent guest reviews
Dining
Breakfast earns both praise for quality and variety and criticism for limited options, slow service, and value for money. Rooftop dining is appreciated for the setting.
Related guest reviews
10
Radel
Oct 23, 2024
·
Stayed 2 nights
Very nice hotel and location, decent breakfast.
Very nice hotel and location, decent breakfast.
8
francesca
Jan 18, 2023
·
Stayed 2 nights
E' andato tutto bene. Mi aspettavo una doccia meno datata ma per il resto non posso dire nulla. Colazione buona e varia.
E' andato tutto bene. Mi aspettavo una doccia meno datata ma per il resto non posso dire nulla. Colazione buona e varia.
10
JOAN ANTONI
Nov 21, 2024
·
Stayed 1 night
Excelente. Muy buena ubicación para ir al teatro y visitar el centro de Madrid. Desayuno bufet muy bueno. Personal muy amable.
Excelente. Muy buena ubicación para ir al teatro y visitar el centro de Madrid. Desayuno bufet muy bueno. Personal muy amable.
10
Jean-Marie
Dec 9, 2022
·
Stayed 2 nights
Très bien situé, excellent et copieux petit déjeuner
Très bien situé, excellent et copieux petit déjeuner
6
Julia
Nov 17, 2023
·
Stayed 3 nights
Lo mejor q tiene es la localizacion El rooftop muy bueno con linda vista. La area de.nejora es la climatizacion de las habitaciones y el desayuno no provee para hacer huevos a pedido.
Lo mejor q tiene es la localizacion El rooftop muy bueno con linda vista. La area de.nejora es la climatizacion de las habitaciones y el desayuno no provee para hacer huevos a pedido.
6
Denis
Jul 28, 2024
·
Stayed 4 nights
They are trying and it is better than some others. That being said, it is lacking some basic necessities. Wifi is terrible and either was very weak or not functioning half the time. Breakfast was very subpar. The lobby is sad and there is only one Starbucks machine which you must pay for. The upstairs bar/pool is small and blazing hot--almost unusable during the day. The cleaning staff was brusque at best and camped outside our door having loud conversations and clanging their equipment starting at 8:30 in the morning. If you want to use the in-room safe, you must pay. That's a first. The front desk was attentive and did their best.
They are trying and it is better than some others. That being said, it is lacking some basic necessities. Wifi is terrible and either was very weak or not functioning half the time. Breakfast was very subpar. The lobby is sad and there is only one Starbucks machine which you must pay for. The upstairs bar/pool is small and blazing hot--almost unusable during the day. The cleaning staff was brusque at best and camped outside our door having loud conversations and clanging their equipment starting at 8:30 in the morning. If you want to use the in-room safe, you must pay. That's a first. The front desk was attentive and did their best.
10
Raymond
Jun 1, 2024
·
Stayed 3 nights
The hotel and services were great. Great location close to everything. Only thing I would’ve liked was something to put the luggage on top. Breakfast is great. Overall 9/10
The hotel and services were great. Great location close to everything. Only thing I would’ve liked was something to put the luggage on top. Breakfast is great. Overall 9/10
10
Joseph
Sep 21, 2023
·
Stayed 2 nights
Great location, beautiful room. Rooftop restaurant was very nice
Great location, beautiful room. Rooftop restaurant was very nice
6
Julia
Nov 14, 2023
·
Stayed 2 nights
the property is in a fantastic location, I only have 2 issues, one is the air condition in the room, you can only change calling reception, it was a hazel and the room was very warm. The other is the breakfast, average to poor. not many options and they will not do eggs depending on your preference. For the prize, 30.00 euros is way too expensive.
the property is in a fantastic location, I only have 2 issues, one is the air condition in the room, you can only change calling reception, it was a hazel and the room was very warm. The other is the breakfast, average to poor. not many options and they will not do eggs depending on your preference. For the prize, 30.00 euros is way too expensive.
8
Gitte
Jul 23, 2024
·
Stayed 3 nights
Very good service and a warm welcome from staff. Breakfast could be better, the kitchen was too slow/not ready for the number of guests. Very good location, nice pool and rooftop.
Very good service and a warm welcome from staff. Breakfast could be better, the kitchen was too slow/not ready for the number of guests. Very good location, nice pool and rooftop.
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AI-generated summary based on recent guest reviews
8
gareth
Oct 24, 2024
·
Stayed 3 nights
Stayed for 3 night's for a city break to watch Real Madrid. Check in was fast and reception staff friendly. Got to our room and was a bit disappointed due to size, faulty AC and single beds, was going to persevere but the AC meant the room was way to stuffy and it was unsafe to open the window due to a fire escape. Spoke to reception and they moved us no issues into a huge room massive queen bed and a balcony - thjs was greatly appreciated. Breakfast was 16 euros eaxhand whilst fresh and some choice im sure better value olaces are nearby. Sky lounge was really cool with great views and excellent staff. Location of hotel is perfect and lots of places in easy walking distance. Hotel gets my recommendation for sure and I'd definitely stay here again. Hotel made our trip even better.
Stayed for 3 night's for a city break to watch Real Madrid. Check in was fast and reception staff friendly. Got to our room and was a bit disappointed due to size, faulty AC and single beds, was going to persevere but the AC meant the room was way to stuffy and it was unsafe to open the window due to a fire escape. Spoke to reception and they moved us no issues into a huge room massive queen bed and a balcony - thjs was greatly appreciated. Breakfast was 16 euros eaxhand whilst fresh and some choice im sure better value olaces are nearby. Sky lounge was really cool with great views and excellent staff. Location of hotel is perfect and lots of places in easy walking distance. Hotel gets my recommendation for sure and I'd definitely stay here again. Hotel made our trip even better.
2
Shirin
Oct 6, 2024
·
Stayed 1 night
The room we stayed in was in poor condition and did not meet our expectations. The bathroom was particularly concerning, as it appeared to be old and in need of renovation. The paint was peeling, the fixtures were rusted, and there was a musty smell. Overall, our experience in this room was very unpleasant. I really want my money back. It was a terrible experience.
The room we stayed in was in poor condition and did not meet our expectations. The bathroom was particularly concerning, as it appeared to be old and in need of renovation. The paint was peeling, the fixtures were rusted, and there was a musty smell. Overall, our experience in this room was very unpleasant. I really want my money back. It was a terrible experience.
6
Glorie
Sep 29, 2024
·
Stayed 3 nights
Hotel was in a good location but the rooms were very small, cramped, outdated bathrooms and paper thin walls. We could hear the conversation of the couple in the next room. I don’t recommend this hotel.
Hotel was in a good location but the rooms were very small, cramped, outdated bathrooms and paper thin walls. We could hear the conversation of the couple in the next room. I don’t recommend this hotel.
10
Juan Carlos
Sep 27, 2024
·
Stayed 3 nights
I like the only thing was to dirty was the carpet
I like the only thing was to dirty was the carpet
6
Oswaldo
Sep 19, 2024
·
Stayed 3 nights
Customer service was outstanding, property conveniently located, however, the property is very outdated
Customer service was outstanding, property conveniently located, however, the property is very outdated
Property Policies
Check-in
Check-out
Check-in from 16:00
Before 11:00
FAQs about PLAZA SANTO DOMINGO
Is parking available at the property?
Public parking is available nearby.
What are the check-in and check-out times?
Check-in is at 16:00 and check-out is at 11:00. Early or late check-in/check-out availability is not specified.
Where is the hotel located in relation to key landmarks?
The hotel is located in the heart of Madrid, just 492 feet from Gran Via and the Santo Domingo Metro Station. Puerta del Sol is a 5-minute walk away, and Plaza Mayor Square and the Royal Palace are within 2625 feet. The Prado Museum, Retiro Park, and Santiago Bernabeu Stadium are all within 15 minutes by metro.
Does the hotel have a swimming pool?
Yes, there is a swimming pool located on the sunroof terrace, offering views of the city. The pool is open all year round.
What are the hotel's policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not mentioned.
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