Is parking available at the property?

Complimentary parking is available for guests on-site.

Does the hotel allow pets?

Pets are not allowed at the property. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is at 14:00 and check-out is at 10:00. Early or late check-in/check-out availability and costs are not specified.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the hotel located in relation to key landmarks?

The hotel is located in Broadbeach, near the beach, Pacific Fair Shopping Centre, and Surfers Paradise Beach. It is well-situated for exploring local attractions.

Does the hotel have a swimming pool?

The property features two outdoor swimming pools, including a heated pool, with seasonal availability.

Are children allowed at the hotel?

Children are welcome at the property.

What are the policies regarding extra beds and cribs?

Extra beds are available for AUD 50.00 per night, and cribs are available for AUD 10.00 per night. Advance request or confirmation may be required.

Peppers Broadbeach - Luxurious Gold Coast Aparthotel

Average nightly price at Peppers Broadbeach by month, last 12 months (USD)
Month	Average price
January	$400
February	$242
March	$253
April	$260
May	$273
June	$244
July	$333
August	$315
September	$391
October	$363
November	$333
December	$330

What guests think

Travellers describe Peppers Broadbeach as an apartment-style stay offering many spacious units and views, in a family-friendly setting with kitchens and balconies, though experiences can differ significantly between apartments and across different stays.

The location is widely praised as central and walkable to restaurants, Pacific Fair, the casino, public transport and the beach. However, several guests found some apartments dated or poorly maintained, with unreliable air-conditioning or tech and ocean views that can be obstructed or misrepresented. Facilities such as pools, gym, sauna and steam draw compliments, but guests also report occasional closures, cold spas, and a small main pool. Service is often friendly yet inconsistent, and daily housekeeping is limited or absent, so expect a largely self-catered stay with potential maintenance or service hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the pools, gym, sauna and steam, but there are recurring reports of closures or temperature issues, a small main pool, parking challenges and occasional lift problems.

Related guest reviews

10

Michael

Apr 13, 2024

·

Stayed 2 nights

I liked the chest press machine in the gym.

10

Kristy

Oct 22, 2025

·

Stayed 3 nights

Great location, large room great for families. The pool is a little small and probably not the best for kids older than 7. One shallow area and one lap pool side where others are doing laps. But the room is lovely and great restaurant options.

10

Aitor

Feb 15, 2023

·

Stayed 1 night

Great guest facilities, only shame sauna was not working when visiting

10

John

Jul 17, 2024

·

Stayed 2 nights

The apartment was very luxurious and spacious, views were good despite new construction on seeward side, car parking was rather confusing and not easy to locate allocated sites, access to amenities and restaurants etc is first class.

10

Kara

Mar 16, 2023

·

Stayed 3 nights

Location fantastic - great facilities

6

Leo

Apr 8, 2024

·

Stayed 2 nights

Always great to stay here, although this time we had multiple issues with the keycard, the aircon control panel was not working and the Spa was cold

4

Dhanesh

Jul 15, 2025

·

Stayed 2 nights

Our stay at this hotel was extremely disappointing. The hotel was run-down and dilapidated. We booked for the spa pool and heated swimming pool, but they weren't working in our tower. Staff reluctantly gave us access to Tower 1s pool, which was dirty and lukewarm. The rooms were average, but inconsistent. Curtains were falling off rails, dining chairs were worn out, and rugs were filthy. Lifts were slow and some weren't working. When my daughter left board games behind, I contacted the hotel, but they didn't follow up. We had to contact the new guests ourselves, who kindly returned the items. Unhelpful staff and poor service. Wouldn't recommend.

10

Jason

Nov 28, 2025

·

Stayed 4 nights

Really impressive! The apartment was spacious, comfortable, and clean, with every amenity that you could wish to have. The pool, gym, steam and sauna were all a nice addition. The hotel was close to the beach and to the shops and restaurants. A real gem. Well worth a stay!

8

Mrs. Yan Siu Fong

Jun 17, 2025

·

Stayed 2 nights

The apartment is spacious and clean. I will give it all 5 stars except for the fact that during our 3 day stay, the pump in the heated swimming pool is out of order. The manager has told us that if the pool cannot be fixed, they may arrange the guests to swim in the adjacent Sofitel hotel. Unfortunately, we have to leave after the 3 days' stay and would be grate if the arrangement can be made as soon as the pool matter is unsolved.

8

Neil

Feb 4, 2023

·

Stayed 6 nights

Clean spacious apartment, well appointed. Our only issue was a lack of parking spots if arriving in the evening.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many describe clean apartments, but others report stained carpets and furnishings, mould, pests (including cockroaches), leaks, and limited or no daily housekeeping or towel refresh.

Related guest reviews

6

Claire

Aug 11, 2024

·

Stayed 2 nights

Friendly staff. Good size apartment however soft furnishings and dining room furniture need a very deep clean along with the curtains.chairs are particularly grubby. Some of the curtains are off their hooks making it difficult to open and close.

6

Najmia

Feb 12, 2024

·

Stayed 7 nights

Overall our stay was fine. It’s a little hard to get staff help, but with time requests eventually get done. Didn’t love the fact there’s no housekeeping. We stayed for a week and needed a cleaning by day 3. There were bugs in the apt on our last night and we left with lots of bites

8

Vanessa

Dec 11, 2024

·

Stayed 3 nights

Location Close from beach No daily service, would have preferred this

4

Anthony

May 3, 2023

·

Stayed 2 nights

We ordered to queens and got one queen two singles. The carpet was full of stains and very dirty. Everything was covered in grime. The kitchen drawer tabletops and cupboards very dirty. Seats covered in stains. Overpriced and run down.

4

Josh

Oct 30, 2024

·

Stayed 3 nights

Room was grubby, needs new carpet as staining makes it feel very dirty. Level 8 lobby’s smelt like 10 babies had spewed all through it.

2

Joel

Apr 17, 2025

·

Stayed 2 nights

Stains, mould and leaky plumbing. I sent Peppers Broadbeach a complaint with the opportunity to acknowledge the many hygiene issues with the room but it has been seemingly ignored. The chairs had a lot of visible mould, the floor had multiple stains and the bath taps leaked water all over the floor requiring us to use our robes and towels to stop a flood. Wild that staff have been through this room, seen these issues and ignored them.

10

Barry

Jan 22, 2025

·

Stayed 5 nights

Clean, spacious and well located

6

Fareed

Jan 5, 2026

·

Stayed 3 nights

The pictures didn’t seem exactly what the apartment was like I was shocked to find out there was no Cleaning services offered and no breakfast

4

Lorraine

Jan 13, 2025

·

Stayed 2 nights

We booked a 2 bedrooms apartment. When checked in the apartment they gave us was very worn and tired. We found bed bugs stains in the bed and immediately asked to be given a different apartment. The receptionist told us that they will ask housekeeping to check on it. I said that’s not acceptable. We had just come off a 13 hours international flight and really wanted to get settled He then told us to wait in the unit for the manager to call us. An hour passed and no call from management. I had to go back to reception to track down the manager myself. We finally got a different apartment in better condition and no bed bugs. Another surprise was that even though they are a hotel, there is no service provided to the rooms, not even emptying trash or refreshing towels.

4

Tamara

Nov 17, 2025

·

Stayed 3 nights

No cleaning of the room, the reception desk didn’t have anyone there outside of small hours, had to ask 3 times for more towel (couldn’t even ask reception as there was no one there). A bit expensive for what you get

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Apartments are generally spacious with full kitchens and balconies, but some feel dated or poorly maintained, with AC or tech issues, and ocean views that can be obstructed or not as advertised.

Related guest reviews

6

Alaina

Apr 11, 2024

·

Stayed 4 nights

Tower 2 has great views of tower 1 but not too much of the ocean. More accurate room view photos should be provided. Room had dated and broken furniture, a leaky kitchen mixer, stains over the carpet and lounge, huge amounts of dust pooled up against the skirting boards and no working verandah light. The location was fantastic and the hotel staff were friendly and helpful.

8

Kristina

Dec 7, 2025

·

Stayed 3 nights

Lovely and spacious clean room. Great amenities.

8

Miriam

Oct 13, 2024

·

Stayed 3 nights

Suited our stay & served its purpose, looking a tad tired! Could do with some love & a good refresh as far as dining chairs / bed head in the master & paint on the walls. Great ocean views though & close proximity to everything.

8

Joshua

Oct 24, 2024

·

Stayed 3 nights

Good property good location, a few small things wrong in the room such as flickering lights

8

Yi-Chen

Jun 22, 2024

·

Stayed 2 nights

We paid for an ocean view but it’s actually blocked by a nearby tall building. Filter of the dryer constantly comes off during work so the lints are everywhere. Elevator and AC systems are old. No internet in master bedroom. But really big TV in the living room is a plus.

10

SVETLANA

Aug 5, 2025

·

Stayed 3 nights

Gorgeous clean apartment, great ocean view, lots of space with large living and bedroom areas and large balcony. Nice pool area with a hot spa.

8

Shoma

Jul 26, 2024

·

Stayed 3 nights

It’s a really nice place to stay for the short term. The size of the rooms is what let it down, it can be quite claustrophobic if you have to share the room with another person.

6

Jamie

Feb 8, 2025

·

Stayed 1 night

No aircon working on bedrooms, was very hot and barely slept

6

Kaine

Aug 22, 2023

·

Stayed 7 nights

This used to be a nice place to stay. Your room is pretty rundown needs new carpet and tvs are old can’t connect Netflix. It’s nice and close to the beach but for the money I believe there are newer better options out there.

6

Nerilee

Mar 2, 2025

·

Stayed 2 nights

Peppers is in a great location, lots to do around Broadbeach. We booked an "ocean view" room as per Wotif description, but our room was not with an ocean view. Reception kindly changed our room to one that did have a limited beach view which was appreciated, but not what we paid for. We would have chosen a different place to stay had we known we would be looking at the back of other buildings. This was not what we thought we were booking as per the description and photos in the listing.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly and helpful, yet guests also cite slow or limited reception coverage, delays resolving issues (room moves, towels), and occasional disputes about charges.

Related guest reviews

10

Makis

Nov 7, 2025

·

Stayed 10 nights

Excellent views, staff, rooms amenities all excellent.

10

MICHAEL

Aug 27, 2025

·

Stayed 6 nights

Excellent stay. Room was clean and tidy with all the amenities. Staff were friendly and helpful.

10

Lu

May 24, 2025

·

Stayed 1 night

The phone call from Mandy previous day was lovely. All receptionists were extremely helpful and professional.

4

MOSHE David Haim

Jun 8, 2023

·

Stayed 2 nights

When i pay b4 coming to a place and the charge extra for somthing that is part of the booking thats make me unhappy. And shows that its a dishonest place to deal with

10

Emma Caroline

Mar 19, 2023

·

Stayed 5 nights

Excellent customer service from everyone we dealt with, nothing was too much trouble. Great location, beautiful room and ocean views.

6

Zoe

Feb 12, 2026

·

Stayed 2 nights

The check in was slow. Had cockroaches in room and was relocated to the worst room on the facilities level so very noisy. Was told this was the only room available and was an inferior room to the one I paid for.

8

Andy

Apr 27, 2024

·

Stayed 6 nights

Good location and views. Room needed some maintenance and was looking tired. Nice staff and a great location.

4

Dhanesh

Jul 15, 2025

·

Stayed 2 nights

Our stay at this hotel was extremely disappointing. The hotel was run-down and dilapidated. We booked for the spa pool and heated swimming pool, but they weren't working in our tower. Staff reluctantly gave us access to Tower 1s pool, which was dirty and lukewarm. The rooms were average, but inconsistent. Curtains were falling off rails, dining chairs were worn out, and rugs were filthy. Lifts were slow and some weren't working. When my daughter left board games behind, I contacted the hotel, but they didn't follow up. We had to contact the new guests ourselves, who kindly returned the items. Unhelpful staff and poor service. Wouldn't recommend.

4

Tamara

Nov 17, 2025

·

Stayed 3 nights

No cleaning of the room, the reception desk didn’t have anyone there outside of small hours, had to ask 3 times for more towel (couldn’t even ask reception as there was no one there). A bit expensive for what you get

10

Chris

Nov 2, 2025

·

Stayed 2 nights

Staff were great, perfect location too!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Repeatedly praised as central and walkable to the beach, restaurants, shops, Pacific Fair, the casino and public transport.

Related guest reviews

8

Stephen

Oct 11, 2024

·

Stayed 7 nights

We have stayed at Peppers BROADBEACH on many occasions and always found it a very convenient location with bright and open rooms

10

Simon

Jul 20, 2025

·

Stayed 5 nights

Great apartment, close to beach and Broadbeach centre

10

Doug

Oct 29, 2024

·

Stayed 5 nights

It is so central to world famous beaches, groceries, dinning, shopping easy to access main traffic routes in all directions. An easy 20 min drive to Gold Coast airport which has all the facilities of a major International airport but at a relaxed pace.

10

Jody

Aug 30, 2025

·

Stayed 2 nights

Great hotel close to good restaurants, bars and coffee shops. Walkable to the beach and shopping at Pacific Fair.

10

ANTHONY

Sep 4, 2025

·

Stayed 4 nights

Great location so close to beach and all restaurants and transportation

8

David

Aug 19, 2025

·

Stayed 4 nights

Great location and amenities. Walkable to anywhere

10

Paul

Jun 25, 2024

·

Stayed 2 nights

Great location and close to Broabeach's best dining and Pacific fair and Casino within a short walk

10

Janette

Aug 28, 2023

·

Stayed 4 nights

Fabulous spot close to beach and shops transport casino for meals etc

10

Tamara

Oct 6, 2025

·

Stayed 3 nights

Easy walk to the beach , local dining and shopping.

10

Chris

Nov 2, 2025

·

Stayed 2 nights

Staff were great, perfect location too!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

10

Craig

Dec 18, 2023

·

Stayed 2 nights

Great apartment in very central location. Best dining right at your doorstep.

10

Laura

Jan 19, 2024

·

Stayed 4 nights

Great stay at peppers. So close to everything in Broadbeach. Plenty of dining options around and close to a Woolies to get supplies for our little one. Beach is also close. Pool is lovely.

10

James

Sep 21, 2024

·

Stayed 5 nights

Near lots of nice restaurants

10

Jody

Aug 30, 2025

·

Stayed 2 nights

Great hotel close to good restaurants, bars and coffee shops. Walkable to the beach and shopping at Pacific Fair.

10

Tove karin

Feb 15, 2026

·

Stayed 5 nights

Ny, ren, stor, fin leilighet med alt av kjøkkenutstyr for 4 personer. Vi lagde frokost , men ellers spiste vi lunsj og middag på restauranter som det var plenty av i nærheten .beliggehet like ved stranda, og utsikt over sjøen fra leiligheten.

Translate

10

Malcolm

Feb 6, 2023

·

Stayed 5 nights

Great location with plenty of restaurants

10

Paul

Jun 25, 2024

·

Stayed 2 nights

Great location and close to Broabeach's best dining and Pacific fair and Casino within a short walk

10

Kim

Aug 8, 2023

·

Stayed 2 nights

Great place to stay. Perfect location with everything that you could want within walking distance.

6

Fareed

Jan 5, 2026

·

Stayed 3 nights

The pictures didn’t seem exactly what the apartment was like I was shocked to find out there was no Cleaning services offered and no breakfast

10

Mandy

Nov 8, 2023

·

Stayed 4 nights

Wonderful views of Broadbeach. So close to the beach and great dining options.

Was this helpful?

AI-generated summary based on recent guest reviews

Peppers Broadbeach

Prices for Peppers Broadbeach

Monthly average prices

About this property

Location

Room options

One-Bedroom Ocean Suite

One-Bedroom Suite

Two-Bedroom Sky View Suite

Two-Bedroom Ocean Suite

Three-Bedroom Sky Home

Two-Bedroom Suite

Guest reviews of Peppers Broadbeach

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Peppers Broadbeach

Considering this hotel for your Gold Coast trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $368	23 $392	24 $364
25 $163	26 $278	27 $274	28 $318	29 $272	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $219	3 $204	4 $203	5 $187	6	7
8	9	10	11	12	13	14
15	16 $188	17 $188	18 $188	19 $204	20	21
22	23 $188	24 $187	25	26	27	28
29	30 $278