Is parking available at the property?

Parking is available at the property, including valet parking for EUR 40 per day and nearby parking for EUR 40 per day, located 656 feet away. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:30 AM for a fee of approximately EUR 24 for adults and EUR 35 for children.

Are pets allowed at the property?

Pets are allowed at the property with a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

The standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed directly with the property.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas, including the registration desk and bathrooms.

Where is the property located in relation to key landmarks?

The property is centrally located in Madrid, just steps from Plaza de Santa Ana and a 4-minute walk from Puerta del Sol. It is approximately 0.4 miles from Plaza Mayor and 0.5 miles from Gran Via.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

NH Collection Madrid Palacio de Tepa - 5 Star Hotel

Average nightly price at NH Collection Madrid Palacio de Tepa by month, last 12 months (USD)
Month	Average price
January	$266
February	$275
March	$294
April	$385
May	$384
June	$359
July	$253
August	$215
September	$452
October	$417
November	$356
December	$286

What guests think

At NH Collection Madrid Palacio de Tepa, guests consistently praise the central, walkable location and friendly staff, while feedback on rooms ranges from spacious and comfortable to small or dark, with some noise and temperature-control issues reported.

Breakfast is frequently highlighted as excellent and varied, though a few diners found it pricey, slow, or inconsistent. Reviews generally note clean spaces, yet some mention housekeeping lapses and maintenance problems. Overall, expect warm service and comfortable rooms, but choose your room carefully and be aware of potential noise or climate-control quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Access to a spa, pool, and gym across the plaza is available for an extra fee; valet parking is offered but can be limited during city events. Little else is mentioned, and one guest noted the bar ran out of beer.

Related guest reviews

10

Patricia

Mar 19, 2023

·

Stayed 1 night

The staff was AMAZING. The only tiny thing was that the website made it sound like the spa-pool-gym was in the building and included and it was actually across the plaza and we had to pay an extra $30 for entry but it was still LOVELY.

10

Dominique

Aug 7, 2023

·

Stayed 1 night

Tout était parfait : accueil, service, hébergement. La chambre était même mieux que sur la photo ! Très spacieuse, literie d’excellente qualité. La salle de bain est un peu vieillotte mais spacieuse et fonctionnelle. La situation de l’hôtel en plein centre du vieux Madrid est parfaite et le service de voiturier pour s’occuper de garer la voiture est très appréciable. Le seul point négatif de notre séjour est que les chaînes francophones n’étaient pas fonctionnelles et que malgré le signalement à la réception , l’hôtel n’a pas réussi à les remettre en fonction. Tout le reste était parfait pour un prix qui reste raisonnable vue la situation et nous reviendrons ici lors de notre prochain séjour à Madrid.

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8

MARCIO

Oct 15, 2023

·

Stayed 7 nights

O hotel fica muito bem localizado, porém como era a semana das Fiestas de San Mateo, não pudemos utilizar o estacionamento. Porém, existe um estacionamento público, não muito longe do hotel. O staff da recepção necessita de um melhor treinamento, pois fizemos algumas solicitações à noite e eles não puderam nos atender, como por exemplo, servir um café após às 22h. Os quartos são muito bons, bem equipados e silenciosos.

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10

Alejandro

Mar 24, 2024

·

Stayed 7 nights

Great location to visit walkable Madrid. Wonderful breakfast buffet and beautiful rooms. Staff was very nice and guided us for the spa/pool across the plaza. Great neighborhood.

6

carla

Jan 11, 2022

·

Stayed 6 nights

Pontos fortes: valor da diaria bem acessível para um hotel 5 estrelas. Bem localizado. Pontos fracos: no site diz ter 2 restaurantes qd na verdade nao ha nenhum. Apenas room service. A estrutura do quarto é simples,os banheiros contam com apenas uma cuba. Nao ha box fechado para banho, apenas chuveiro sobre a banheira c vidro fechando-a parcialmente. No inverno é pessimo! A equipe do Hotel (recepcao) é muito fraca, despreparada e nao dá informacao consistentes. Porém sao afetuosos. Nao havia concierge durante minha estadia.

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10

Pablo

Aug 18, 2024

·

Stayed 3 nights

Excelente localização! Quarto e café da manhã incríveis! Única reclamação está associada ao bar, falta de cerveja por pessimo controle de estoque!

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10

Mark

Jul 28, 2023

·

Stayed 4 nights

We loved the service and the personnel. Guest services (aka concierge) was excellent. We got booked for everything we asked for: trips, flamenco show, hair appointment. The location is golden: 15 minutes walk to everything. The car is parked by valet, which isn’t available in every hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Commonly described as very clean in rooms and public areas, with several reviews calling spaces spotless. A few guests reported lapses such as hair in rooms or inconsistent housekeeping.

Related guest reviews

10

Anders

Jan 29, 2026

·

Stayed 2 nights

Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!

8

Sandro

Oct 4, 2025

·

Stayed 2 nights

tolle lage, nächste metro in wenigen minuten zu fuss erreichbar, super frühstück, bequemes bett /// habe haare auf dem bett und im bad vorgefunden, sauberkeit im zimmer allgemein dürftig, das zimmer war wegen der dachschräge unbequem, die begehbare dusche fehlt

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10

Steven

Jan 19, 2025

·

Stayed 9 nights

Great location. The hotel and the rooms are kept very clean. The guest relations woman stood out. But everyone was very friendly.

8

Sue Jean

Aug 16, 2025

·

Stayed 2 nights

Cleaning service was not the best

10

MICAEL

Nov 5, 2025

·

Stayed 2 nights

Fantastiskt hotell i bra läge i Madrid! Supertrevlig engagerad personal. Dröm-frukost med fantastisk a la carte och buffé. Rymliga fina rum, skön säng. Rent och fräscht. Återkommer!

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10

Alexandre Nikolay

Sep 30, 2025

·

Stayed 3 nights

Localização excelente, limpeza muito boa e conforto excepcional

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10

RIE

Aug 17, 2023

·

Stayed 7 nights

Very clean and great custmer service, and convenient location.

10

Rudiann

Sep 11, 2025

·

Stayed 5 nights

The property exuded cleanliness and beauty, creating an inviting atmosphere. The staff members were remarkably generous and attentive, going above and beyond to ensure a memorable experience.

8

Cesar

Nov 9, 2025

·

Stayed 2 nights

el hotel esta muy bien situado, y muy limpio, saludos

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10

Kevin

Sep 18, 2025

·

Stayed 5 nights

Great location. Very walkable to restaurants, shopping, live music and attractions. We enjoyed the clean room with a very comfortable bed and nice pillow options. The breakfast buffet had a good selection. And the staff was very friendly and helpful. We would definitely stay here again.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are comfortable, attractive, and sometimes spacious or upgraded; some top-floor rooms have sloped ceilings. Others report small or dark rooms, occasional street noise despite good shutters, and recurring issues with air conditioning or temperature control.

Related guest reviews

4

Daniel

Oct 7, 2023

·

Stayed 2 nights

Honestly, this hotel accommodation is disappointing to be rated 5 stars. The room provided was a shoe closet that looked into an alley way. Other 5 stars I have stayed in would have never given that option as a room. It’s simply not acceptable to charge 5 star prices for what is a 2-3 star experience. The hotel was fully booked so no other rooms were avaliable. I generally like the NH brand, but this specific location, there are better hotel with the same convenience with lower prices and rooms to match. I won’t be staying here in the future.

4

Scott

Aug 18, 2025

·

Stayed 1 night

I felt the rooms were super small for 3 adult people. The bathroom was really really small

8

David

Jun 16, 2024

·

Stayed 7 nights

Great Location Good hotel Good Service Rooms on 5th floor, as advertised , to be fair, have sloping ceiling which technically dramatically reduces the practical size of the room. For me due to this the rooms are therefore not 5 star quality and do not justify the 5 star price, Breakfast is very good

10

Judy

Sep 20, 2024

·

Stayed 6 nights

The most attentive and pleasant staff we have experienced at any four or five star hotel. Extraordinary breakfast. Excellent soundproofing provided by the heavy wooden balcony doors. Great mattress and bedding, with variety of pillows. Every aspect of this hotel was perfect.

10

Bryan

Nov 7, 2023

·

Stayed 4 nights

The staff and rooms were lovely. The neighborhood is vibrant, but noisy, though the rooms have multiple layers of shutters which help mitigate that somewhat. This neighborhood does not sleep, so do not expect complete quiet. Location is right in the middle of everything.

8

Ramon

Nov 9, 2023

·

Stayed 2 nights

Somewhat disappointed as there was no air conditioning available. My recollection from previous stays at this hotel was that we had air conditioning that we could control in the room regardless of season!

6

BRUNO

Aug 9, 2025

·

Stayed 1 night

The AC in the room was not working properly. Madrid is HOT and the regulations that you cannot handle your own temperature socks.

10

Zekun

Aug 19, 2025

·

Stayed 1 night

Great hotel reception team service. Very polite and helpful staff. The room I had was bright and spacious, even though it was a little noisy outside.

10

Parissa

Dec 25, 2023

·

Stayed 2 nights

The staff was attentive. The room (junior suite) was spacious and comfortable. The location was excellent as we could walk to all the main attractions that we wanted to see in Madrid.

10

Robert

Dec 16, 2025

·

Stayed 2 nights

The room was stunning. Sloped wooden ceiling with a skylight. Felt special.

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Service

Service is widely praised as friendly, attentive, and helpful, with concierge support and occasional upgrades. However, several guests cited slow or unresponsive handling of issues and confusion over VIP benefits.

Related guest reviews

10

Anders

Jan 29, 2026

·

Stayed 2 nights

Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!

10

Rosa

Jul 6, 2025

·

Stayed 1 night

The staff was excellent; great breakfast. It was clean and quiet. Excellent.

10

huey

Feb 27, 2024

·

Stayed 4 nights

Staff was amazing. Excellent location. Everything was nice.

4

Kristina

Nov 23, 2025

·

Stayed 7 nights

We scheduled one week at this hotel and spent over $4,000. A few days after we arrived there was no hot water and we had to take cold showers. A few days later there was no wifi and we were unable to conduct business on some zoom calls. When we spoke to the front desk, they said there was nothing that could be done because we booked our room through a third party. We thought that was terrible customers service and unacceptable for hotel that charges $500 per night.

2

MAURICIO

May 12, 2024

·

Stayed 2 nights

Pésima atención del staff, no recibimos la categoría de habitación que reservamos, nos entregaron la habitación hasta la noche y el estado de la habitación y limpieza pésimo.

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10

Daniela

Dec 27, 2025

·

Stayed 3 nights

O hotel está muito bem localizado, com vários restaurantes e lojas em volta. Fui muito bem recebida na chegada, inclusive com um espumante de boas vindas pelo funcionário q estava na recepção e ele inclusive foi muito atenciosoem tds os momentos, assim como a moça q estava la tb no momento do check in, mas ele sem dúvida, diferenciado.Tive tds as socilitações atendidas ao logo da minha estadia. Suite maravilhosa (Junior Suite) e tudo muito limpo. Recomendo e ficaria novamente nesse hotel.

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8

Marcelo

May 28, 2025

·

Stayed 3 nights

Rasoavel, a grande falha do hotel foi que não sabiam dos serviços e amenidades do Bip Acess cliente gold, não ofereceram nada , o que fica muito ruim para a rede NH e para o Hotéis.com porque oferecem esses serviços no momento da reserva. É um bom hotel , mas muito fraco para ser considerado um 5 estrelas

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10

Mark

Jul 28, 2023

·

Stayed 4 nights

We loved the service and the personnel. Guest services (aka concierge) was excellent. We got booked for everything we asked for: trips, flamenco show, hair appointment. The location is golden: 15 minutes walk to everything. The car is parked by valet, which isn’t available in every hotel.

10

Rudiann

Sep 11, 2025

·

Stayed 5 nights

The property exuded cleanliness and beauty, creating an inviting atmosphere. The staff members were remarkably generous and attentive, going above and beyond to ensure a memorable experience.

10

Laura

Jul 25, 2025

·

Stayed 10 nights

Great long stay at Palacio de Tepa. The location was perfect and within walking distance to main sites! The staff are fabulous too!

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AI-generated summary based on recent guest reviews

Location

Excellent central location within easy walking distance of major sights, restaurants, and nightlife. Some guests noted the vibrant area can be noisy or feel gritty, and car access can be tricky.

Related guest reviews

10

Anders

Jan 29, 2026

·

Stayed 2 nights

Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!

8

steglio

Sep 27, 2025

·

Stayed 3 nights

Good location. Great breakfast.

10

Caroline

Jul 11, 2024

·

Stayed 3 nights

Beautiful hotel and wonderful staff. Conveniently located located at the heart of Madrid, but yet quiet. Walkable to all major sites.

10

Rita M.

May 22, 2024

·

Stayed 5 nights

Perfect location for tourists. A populous area, yet the room was very quiet. All the staff members were darling, charming, and generously helpful.

8

Magnus

Sep 28, 2025

·

Stayed 5 nights

Great location in the center of Madrid. Clean room, Clean hotel with good breakfast.

10

Kaajal

Aug 27, 2025

·

Stayed 2 nights

Beautiful rooms. Staff is very nice. I had a package delivers to the hotel and they had brought it to my room without me asking them which was a very nice surprise. Location is great. Lots of cafes and restaurant options near by. Would stay there again.

10

Bryan

Nov 7, 2023

·

Stayed 4 nights

The staff and rooms were lovely. The neighborhood is vibrant, but noisy, though the rooms have multiple layers of shutters which help mitigate that somewhat. This neighborhood does not sleep, so do not expect complete quiet. Location is right in the middle of everything.

10

Daniela

Dec 27, 2025

·

Stayed 3 nights

O hotel está muito bem localizado, com vários restaurantes e lojas em volta. Fui muito bem recebida na chegada, inclusive com um espumante de boas vindas pelo funcionário q estava na recepção e ele inclusive foi muito atenciosoem tds os momentos, assim como a moça q estava la tb no momento do check in, mas ele sem dúvida, diferenciado.Tive tds as socilitações atendidas ao logo da minha estadia. Suite maravilhosa (Junior Suite) e tudo muito limpo. Recomendo e ficaria novamente nesse hotel.

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8

Paul

Sep 20, 2025

·

Stayed 2 nights

The neighborhood is a little edgy, gritty. Also construction on the road outside went from 7 to 7, so forget a siesta.

10

Kevin

Sep 18, 2025

·

Stayed 5 nights

Great location. Very walkable to restaurants, shopping, live music and attractions. We enjoyed the clean room with a very comfortable bed and nice pillow options. The breakfast buffet had a good selection. And the staff was very friendly and helpful. We would definitely stay here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a standout for many, praised for quality, selection, and a la carte options. Some guests found it expensive or encountered limited variety, slow service, or isolated cleanliness issues.

Related guest reviews

10

Aurélie

Feb 26, 2022

·

Stayed 3 nights

Accueil fabuleux... Chambre 112, super spacieuse et très lumineuse avec un petit coin salon puis une grande chambre. Elle est bien équipée avec 2 télévisions, une machine à café type Nespresso, une bouilloire, un mini-bar "frigo", un coffre-fort. La salle de douche est un peu petite mais comme je suis arrivée en avance, on m\'a proposé une chambre disponible de suite avec une douche ou une baignoire mais disponible à 15h (heure d\'arrivée fixée par l\'hôtel). J\'ai choisi la douche pour avoir la chambre plus tôt donc je ne veux pas me plaindre sur ça ;-). Lit bébé à disposition avec un linge de douche à capuche exprès pour les bébés mais aussi une petite pochette de produits de douche avec une éponge canard. Je n\'ai jamais vu ça dans aucun hôtel. Le petit déjeuner est juste exquis avec un grand choix. Encore une petite attention pour ma fille qui a reçu à son arrivée à la salle du petit déj. un joli petit doudou. L\'hôtel est vraiment bien situé et au pied de celui-ci, il y a restaurants, boutiques et une petite supérette "Carrefour Express". Le métro "Sol" se situe à 4-5 min à pied. L\'hôtel propose les test PCR/Antigénique à notre charge pour le départ. Si j\'ai à revenir à Madrid, il est clair que je reprendrai cet hôtel.

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2

Hafsia

Jun 11, 2024

·

Stayed 1 night

My experience in few words is Too expensive for what you get, very annoying noises early morning from next door construction facing room, what is supposed to be a beautiful view is a construction view. Broken bath tub, expired cheese at breakfast, huge flies on buffet breakfast. I couldn’t wait to leave for another hotel.

10

Bob

Sep 29, 2025

·

Stayed 4 nights

Great breakfast: food and staff

10

Mauricio j

Mar 11, 2025

·

Stayed 1 night

Todo bien, únicamente el servicio de desayuno muy tardado y no funcionaban las cafeteras.

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8

steglio

Sep 27, 2025

·

Stayed 3 nights

Good location. Great breakfast.

6

Jeannette

Sep 23, 2024

·

Stayed 2 nights

We stayed two days in the hotel and the air conditioning was not working. We reported and we were ignored. We had to open the windows to refresh the room. The breakfast was expensive and lack of variety of food. (No omelette at the hour I arrived for breakfast 9:30 AM). The bathroom not had where to hang the towel. The staff was friendly. The hotel location was good.

10

MICAEL

Nov 5, 2025

·

Stayed 2 nights

Fantastiskt hotell i bra läge i Madrid! Supertrevlig engagerad personal. Dröm-frukost med fantastisk a la carte och buffé. Rymliga fina rum, skön säng. Rent och fräscht. Återkommer!

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10

Kevin

Sep 18, 2025

·

Stayed 5 nights

Great location. Very walkable to restaurants, shopping, live music and attractions. We enjoyed the clean room with a very comfortable bed and nice pillow options. The breakfast buffet had a good selection. And the staff was very friendly and helpful. We would definitely stay here again.

10

Edward

Sep 15, 2023

·

Stayed 2 nights

Wonderful value in the heart of Madrid with the best breakfast offering I have ever had in 60 years of traveling to Europe. Friendly and helpful staff. The hotel is located near the Sol subway station, an easy walk even with luggage, so use the Metro that starts from the T4 Terminal. The room was clean and quiet with a great bathroom, and in-room safe.

10

Ann

Nov 15, 2025

·

Stayed 2 nights

Yes very good , lots of selections and excellent service

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $454	7 $623
8 $388	9 $232	10 $252	11 $248	12 $248	13 $328	14 $398
15 $231	16 $240	17 $295	18 $301	19 $318	20 $334	21 $380
22 $243	23 $314	24 $336	25 $314	26 $318	27 $330	28 $350
29 $238	30 $242

Su	Mo	Tu	We	Th	Fr	Sa
		1 $251	2 $252	3 $252	4 $271	5 $299
6 $268	7 $267	8 $183	9 $184	10 $252	11 $266	12 $266
13 $200	14 $191	15 $188	16 $188	17 $194	18 $224	19
20 $230	21 $236	22 $251	23 $251	24 $249	25	26
27 $327	28 $322	29 $389	30	31

NH Collection Madrid Palacio de Tepa

Prices for NH Collection Madrid Palacio de Tepa

Monthly average prices

About this property

Location

Room options

Suite

Family Room

Deluxe Room, Balcony

Suite (Extra Bed 3 Adults)

Deluxe Room

Family Room (2 Adults + 1 Child)

Junior Suite, Balcony (Duplex)

Suite (Extra Bed 2 Adults + 2 Children)

Junior Suite, Balcony (Duplex, Extra Bed 3 Adults)

Deluxe Single Room, 1 Double Bed

Junior Suite, Balcony (Duplex, Extra Bed 2 Adults + 1 Child)

Family Room (3 Adults)

Guest reviews of NH Collection Madrid Palacio de Tepa

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Collection Madrid Palacio de Tepa

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Business details